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Coins Game Casino

Coins Game Casino

The casino is restricted in your country.

Our Rating CasinoRank
6/10
CasinoRank
Player Rating 26 reviews
6.2/10
26 reviews
Complaint Response 18 complaints
1 day avg. 18 complaints

AskGamblers Quick Overview

Editor’s View

Coins Game Casino has a well-organised website where you can claim bonuses, pick the best games, buy cryptocurrencies, and track the latest winners. Everything you need is located in the side menu. The dark theme is enjoyable, although that might not be everyone’s cup of tea.

What we like
  • Excellent choice of payment methods
  • 24/7 live chat
  • Decent withdrawal limits
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Coins Game Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://coins.game
Established
2022
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, French, Spanish, Hindi, Indonesian, Japanese, Korean, Chinese, Farsi, Portuguese, Ukrainian, Russian, Turkish, Azerbaijani, Polish, Finnish, German
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports

General Information About Coins Game Casino

Coins Game Casino is an online casino home to the latest games and world-renowned gaming providers. We ensure all our online casino reviews are fully licensed, and Coins Game is no exception. The casino is fully licensed and regulated by the Anjouan Gaming Licence.

This is one of the latest online casinos to be added at AskGamblers, so you may see Coins Game Casino player reviews later. Feel free to write your own once you have tried them, or keep checking this page for reviews from real players. 

If the casino is new to you, be sure to check any welcome casino bonuses when you scroll further down our page. For now, we’ll go into more detail about the casino, so you have everything you need to know before registering.

StallCation

Complaints

Read the complaints other players have left for Coins Game Casino. Learn more about complaints.

Show all complaints
Account has been closed without reason and unjustified seizure of my entire account balance
I am filing a complaint against Coins.Game for the unjustified seizure of my entire account balance of CA$222,000.

Background:

In late November 2025, I registered at Coins.Game, passed KYC verification through Sumsub, and deposited CA$4,600 via Interac e-Transfer. I mainly played Pragmatic Play Live Blackjack and slots over a period of about 4 days.

The casino confirmed everything was fine:

Throughout those 4 days, I regularly used the lobby feature in PP Live Blackjack to switch between tables. This wasn't a one-time thing — it was how I played the entire time. During this period, two different support agents separately confirmed that my gameplay was completely normal and called me an "excellent player." They even assigned me a dedicated VIP manager. I have screenshots of all of these conversations.

Account closure:

On December 2, 2025, the casino suddenly closed my account and seized my entire CA$222,000 balance. Since that day, I have sent them nearly 10 emails. Not a single one has been answered. They have completely refused to communicate with me via email. The only responses they've ever given were brief comments on public and through their own live chat — never any formal or direct communication.

Their accusations keep changing:

This is the most unacceptable part — their justification has shifted at least three times:

- December 3: They claimed I failed KYC verification (I had already passed through Sumsub)
- December 4: They claiming I placed an "impossible $60,000 slot wager"
- Three months later (early March 2026): The story changed to claiming I violated their rules by using the lobby feature in Pragmatic Play Live Blackjack to switch tables

I have screenshots documenting each of these shifts.

The lobby feature is a standard function available to all players:

Anyone who has played PP Live Blackjack knows the lobby button is right there in the game interface. Switching tables is one of the most basic and normal things a player can do. I am certainly not the only player who has ever done this. If this truly violated their rules, why does the feature exist? Why was I never warned during my 4 days of playing this way? And why did two separate support agents confirm my gameplay was perfectly fine?

The scope of what they seized is completely unreasonable:

They didn't just take the blackjack winnings they claim to have an issue with. They seized everything in my account, including:
- Blackjack winnings (some of which were from sessions played in their own officially recommended rooms)
- Slot winnings (including a CA$30,000 max win on Sugar Rush 1000 and several other significant wins)https://www.cnpmciozgh.net/QuXHVi9Zmd
- My personal deposits of CA$4,600

No distinction was made. No explanation was given. They took it all. I will attach screenshots as evidence.
staus Resolved
Withdrawal blocked because of KYC
I am submitting this complaint as a precautionary measure due to an ongoing verification delay and lack of transparency from the casino. If the issue is resolved promptly, I am prepared to close this complaint.

I have been an active user of this casino for several months and currently hold VIP status on the platform. During this time, I have used the casino regularly and in good faith.

I completed the casino’s full KYC verification process and uploaded all requested documents as instructed. The casino’s live chat support confirmed multiple times that my documents were successfully received and stated that verification is handled manually, typically within 48 hours and often faster.

As of now, it has been over 30 hours since my documents were submitted, and I have not received any approval, rejection, or meaningful update regarding the status of my verification. When I contact live chat for clarification, I am repeatedly told that the security department is “busy” and that no additional information or timeline can be provided.

This situation is particularly concerning because the casino is currently holding approximately $10,000 in winnings that I am unable to withdraw while verification remains unresolved. Given my VIP status and established history with the casino, the lack of transparency around both the verification timeline and the status of my funds is troubling.

I have fully complied with all verification requirements and am not refusing the process. I am only requesting confirmation that my verification is actively being processed and that my account and winnings are secure.

I am submitting this complaint to ensure proper documentation and oversight in case the issue continues. Should the casino complete verification and release my winnings, I will promptly update or close this complaint.

Thank you for your assistance.
staus Resolved
$10000
Coin Game Casino - My account has been verified but was put on additional hold and I cannot withdraw my winnings
Hello!

I registered at this website on 23.07.2025 and make a couple deposits and lost everything.
On 24.07.2025 I made $100 deposit and won $1500 playing one slot game from Amatic.
I decided to stop playing and withdraw my winnings.

I've succesfully submitted my first withdrawal request, but it was declined. I got email that I need to verify my email address to submit withdrawal. I did that and tried to withdraw again and it told me I need to go through verification process. I assume their website uses SumSub and I've uploaded my passport and did go through liveness check. I waited for the results in SumSub iframe window and it told me that all my data has been succesfully verified (applicant data, ID, Liveness Check). After I completed the verification, the verification tab just dissappeared from the website and I'm not able to locate it anymore. I've tried to submit withdrawal request but its totally blocked. Now when I try to submit it, it says I need to contact customer support.

The customer support keeps telling me that they need more time to verify my account. This is false statement, because I've passed the verification and the SumSub showed me, that my account has been verified. I highly assume that this website is using bad practices to hold the winnings and find the reasons to do not pay my legitimate winnings.

I didn't create any duplicate accounts, I didn't claim any bonuses (nor deposit, nor their website bonuses) and left my real account information.

I want AskGamblers team to help me to get my winnings from this casino and don't let them to use their shady practices.
staus Rejected
$1500

Complaint Statistics

Resolved 15
Avg. Amount $ 1,260
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

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Player rating
6.2/10 26 reviews

Top reviews from our players

Coins.game have a good VIP transfer program that is comparable to other sites and give you credit for all the wagering that you've done at certain sites. The tournaments, promotions and level rewards are decent as well.

I can't really think of anything I dislike, except that it does experience some lag a little bit but that just may be my internet connection. And maybe, the house edge is a little bit on the high side, but not the highest I've seen.

Hello! Thank you for your good review. We are very glad that you liked the site. Good luck in the game!

user avatar

I have seen and played many online casinos
But coins.game is one of the best casinos I have seen
I can give very good explanation of admins and great support as well as fast withdrawals and very good site rewards and fair and decent games.
And I am happy about that
Good luck

Hello! Thanks for your feedback. We are glad that you like our site. We wish you bright victories!

user avatar

I like the home original games and the chat section is awesome with players and administration coin drops for players. It's fun to go there with nothing and get freebies rather quickly and progress to a cashout in several different altcoins. I'm learning more about the slots now . And hands down this is my favorite online casino. And I play at hundreds of them. Trust that all is better here than all the rest. Good game. And luck to all.

Hello! Thanks for your feedback. We are pleased that you liked our site.

user avatar

I love the variety of slot providers and the customer service / attention given to customers. I find that there are quite a few different bonuses as well as vip appreciation bonuses that occur which are also enticing.

Hello! Thanks for your feedback. We are glad that you like our platform. We wish you success!

user avatar

Ever since I played a certain slot game on the site, Coins Game Casino has been my go-to casino site ever since. The site has it all from popular slot games to the best live dealer games such as live dealer roulette and poker.

I hope the site offers more luck-based games such as casino dice games but overall, I'm satisfied with playing their online slots. but overall I am pretty much satisfied.

Hello! Thanks for your feedback. We are pleased that you liked our site.

user avatar

If you are looking for something new then you've come to the right place. The casino has a modern design and a fairly user-friendly interface. The lack of live games and providers is in this casino. A good welcome bonus is also +.

Hello! Thank you for your good review. We are very glad that you liked the site. Good luck in the game!

user avatar

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