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Coins Game Casino

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Unsere Bewertung CasinoRank
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Spielerbewertung 9 Bewertungen
3.2/10
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Beschwerdebeantwortung 13 Beschwerden
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Coins Game Casino hat eine gut organisierte Website, auf der Sie Boni beanspruchen, die besten Spiele auswählen, Kryptowährungen kaufen und die neuesten Gewinner verfolgen können. Alles, was Sie benötigen, finden Sie im Seitenmenü. Das dunkle Design ist angenehm, obwohl es nicht jedermanns Sache sein könnte.

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Coins Game Casino Details

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Webseite
https://coins.game
Gründungsjahr
2022
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Chinesisch, Englisch, Arabisch, Finnisch, Deutsch, Französisch, Hindi, Indonesisch, Japanisch, Koreanisch, Polnisch, Portugiesisch, Russisch, Spanisch, Türkisch, Ukrainisch
Typ
Instant Play, Krypto Casino, Live Casino, Mobile, Sport

Allgemeine Informationen über Coins Game Casino

Coins Game Casino ist ein Online Casino, das die neuesten Spiele und weltbekannte Spielanbieter beherbergt. Wir stellen sicher, dass alle unsere Casino Test Bewertungen vollständig lizenziert sind, und Coins Game ist keine Ausnahme. Das Casino ist vollständig lizenziert und wird von der Regierung von Curaçao reguliert.

Dies ist eines der neuesten Online-Casinos, die bei AskGamblers hinzugefügt wurden, sodass Sie später möglicherweise Coins Game Casino Spielerbewertungen sehen werden. Fühlen Sie sich frei, Ihre eigene Bewertung zu schreiben, sobald Sie das Casino ausprobiert haben, oder schauen Sie regelmäßig auf dieser Seite nach Bewertungen von echten Spielern.

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Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Coins Game Casino hinterlassen haben.

Alle Beschwerden anzeigen
Help me collect my winnings

I am filing a complaint regarding unreasonable delays in the verification and withdrawal process.

On May 10, 2026, I requested a withdrawal of $1,000 from a total winnings of $3,800. My total turnover during the game exceeded $20,000. After submitting the withdrawal request, my account was blocked, and I was asked to undergo identity verification, including video verification, and provide the required documents.

I completed all requirements in a timely manner and provided all requested documents. Customer support informed me that verification would take up to 48 hours. However, after this period, verification was not completed, and after contacting customer support, I was informed that I would have to wait up to 15 more business days.

After this period, I was asked to provide documents to confirm my residential address. I re-uploaded all the required documents. Customer support assured me that no additional documents would be required and that verification would be completed within 48 hours.

However, after another 48 hours, I contacted support again and received a response saying I needed to wait up to 15 more business days.

I have now fulfilled all the platform's requirements and provided all the requested documents. However, the verification deadlines are constantly being postponed without explanation. I consider this delay unjustified and raises serious doubts about the integrity of the processing of my request.

I request that you expedite the completion of my account verification and ensure the prompt withdrawal of my funds.

Thank you in advance for your consideration of my complaint.

Chart Pointer
95h übrig
$1,000
Account has been closed without reason and unjustified seizure of my entire account balance
I am filing a complaint against Coins.Game for the unjustified seizure of my entire account balance of CA$222,000.

Background:

In late November 2025, I registered at Coins.Game, passed KYC verification through Sumsub, and deposited CA$4,600 via Interac e-Transfer. I mainly played Pragmatic Play Live Blackjack and slots over a period of about 4 days.

The casino confirmed everything was fine:

Throughout those 4 days, I regularly used the lobby feature in PP Live Blackjack to switch between tables. This wasn't a one-time thing — it was how I played the entire time. During this period, two different support agents separately confirmed that my gameplay was completely normal and called me an "excellent player." They even assigned me a dedicated VIP manager. I have screenshots of all of these conversations.

Account closure:

On December 2, 2025, the casino suddenly closed my account and seized my entire CA$222,000 balance. Since that day, I have sent them nearly 10 emails. Not a single one has been answered. They have completely refused to communicate with me via email. The only responses they've ever given were brief comments on public and through their own live chat — never any formal or direct communication.

Their accusations keep changing:

This is the most unacceptable part — their justification has shifted at least three times:

- December 3: They claimed I failed KYC verification (I had already passed through Sumsub)
- December 4: They claiming I placed an "impossible $60,000 slot wager"
- Three months later (early March 2026): The story changed to claiming I violated their rules by using the lobby feature in Pragmatic Play Live Blackjack to switch tables

I have screenshots documenting each of these shifts.

The lobby feature is a standard function available to all players:

Anyone who has played PP Live Blackjack knows the lobby button is right there in the game interface. Switching tables is one of the most basic and normal things a player can do. I am certainly not the only player who has ever done this. If this truly violated their rules, why does the feature exist? Why was I never warned during my 4 days of playing this way? And why did two separate support agents confirm my gameplay was perfectly fine?

The scope of what they seized is completely unreasonable:

They didn't just take the blackjack winnings they claim to have an issue with. They seized everything in my account, including:
- Blackjack winnings (some of which were from sessions played in their own officially recommended rooms)
- Slot winnings (including a CA$30,000 max win on Sugar Rush 1000 and several other significant wins)https://www.cnpmciozgh.net/QuXHVi9Zmd
- My personal deposits of CA$4,600

No distinction was made. No explanation was given. They took it all. I will attach screenshots as evidence.
Status solved Gelöst
$222,000
Withdrawal blocked because of KYC
I am submitting this complaint as a precautionary measure due to an ongoing verification delay and lack of transparency from the casino. If the issue is resolved promptly, I am prepared to close this complaint.

I have been an active user of this casino for several months and currently hold VIP status on the platform. During this time, I have used the casino regularly and in good faith.

I completed the casino’s full KYC verification process and uploaded all requested documents as instructed. The casino’s live chat support confirmed multiple times that my documents were successfully received and stated that verification is handled manually, typically within 48 hours and often faster.

As of now, it has been over 30 hours since my documents were submitted, and I have not received any approval, rejection, or meaningful update regarding the status of my verification. When I contact live chat for clarification, I am repeatedly told that the security department is “busy” and that no additional information or timeline can be provided.

This situation is particularly concerning because the casino is currently holding approximately $10,000 in winnings that I am unable to withdraw while verification remains unresolved. Given my VIP status and established history with the casino, the lack of transparency around both the verification timeline and the status of my funds is troubling.

I have fully complied with all verification requirements and am not refusing the process. I am only requesting confirmation that my verification is actively being processed and that my account and winnings are secure.

I am submitting this complaint to ensure proper documentation and oversight in case the issue continues. Should the casino complete verification and release my winnings, I will promptly update or close this complaint.

Thank you for your assistance.
Status solved Gelöst
$10,000

Coins Game Casino Beschwerde-Statistik

Gelöst 10 / 11
Durchschn. Betrag $17,650
Durchschn. Dauer N/A
Durchschn. Antwortzeit N/A

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Spielerbewertung
3.2/10 9 Bewertungen

Top-Bewertungen unserer Spieler

I really enjoyed using Coins Game. The registration process was quick and easy, and there are plenty of deposit options available, including cryptocurrency, which is a huge plus for me. The selection of game providers is solid, although I’d personally love to see a few more top-tier names added, like Relax Gaming or TruLab.

During my second withdrawal, I was asked to complete verification through a camera check and upload some documents. It was a bit unexpected, but the whole process turned out to be smooth and straightforward. Verification took a little over a day, and once my account was approved, the withdrawal was processed instantly.

Wishing Coins Game continued growth and more players in the future. Definitely recommend it to anyone looking to try something new in the online casino world.

Hello! Thank you very much for such a detailed and kind review. We are glad to hear that the registration was quick, the deposit options were convenient, and that you enjoyed the game selection and the ability to use cryptocurrency. We are also happy that the account check, although unexpected, went smoothly for you and that your withdrawal was processed right after approval. We always try to keep this process clear and simple for players. Thank you for your recommendation and kind wishes. We will be happy to see you again on Coins.Game! Regards, Coins.Game Team

user avatar

I have a lot of experience with different online casinos, and recently I decided to try Coins Game for myself. Overall, I was pleasantly surprised.

The platform has a huge selection of slots, and the games actually feel active and enjoyable to play. I also really like the ability to deposit using cryptocurrency — for me, that’s a major advantage and makes the whole experience much more convenient.

Overall, the platform leaves a very positive impression.

The only downside so far has been the verification process, which has taken longer than expected. If they improve the speed of KYC verification and withdrawals, then honestly this casino could easily become my number one choice.

Hello! Thank you very much for your detailed and positive review of Coins Game. We are glad to hear that you enjoyed the game selection, the convenience of cryptocurrency deposits, and your overall experience on the platform. We also appreciate your feedback regarding the speed of KYC verification and withdrawals. We understand that waiting can be inconvenient, and we are continuously working to improve these processes while maintaining the necessary security and verification standards. Thank you for choosing Coins Game. We will be happy to see you again and will do our best to make your next experience even better. Best regards, The Coins Game Team

user avatar

Got scammed by Coins Game for $3000, and here is what happened.

I played on this site for more than 2 years without any withdrawal issues or verification requests. The first warning sign appeared about two months ago when a withdrawal was suddenly blocked, and verification was required. After completing that check successfully, the withdrawal was released, and the funds were received. Because of this, I continued playing and depositing.

My last deposit was $200. About $100 was lost in blackjack, and the remaining balance was used for sports bets on tennis and the NBA, resulting in a total win of $3000. Once the withdrawal request was submitted, the platform blocked it again and demanded another verification, this time an address confirmation.

A valid proof of residence was uploaded through Sumsub, but the automated system returned an error. Support said this was normal, that the document would be reviewed manually, and that I would be asked for a new one if needed.

The next day, my account was permanently banned with no access. Email support confirmed a permanent closure and full confiscation of the legitimately won balance. They also refused to disclose the reason.

This casino should be avoided. Your funds can be taken at any moment.

Hello! We’re sorry that you’ve come away with this impression. However, in the situation you described, this isn’t a “scam,” but the application of security and sports betting rules that you agreed to when registering. In your case, there are two key points to highlight: **Delayed bets (delay / stale lines)** In sports markets, delayed/stale-line bets are wagers placed at odds/lines that have already changed, or during a delay in the live feed/odds updates. Such bets are automatically flagged for review because they may violate fair-play rules and the policies of sports providers. If these patterns are detected, bets and the balance may be frozen until the investigation is completed. **Re-verification and proof of address** Re-checks (including proof of address) are a standard procedure during withdrawals, especially if an account’s risk parameters change (a large win, changes in payment details, geo/device changes, unusual activity). If a document doesn’t pass Sumsub’s automated verification, it is sent for manual review — this is normal. However, if verification is ultimately not passed, the platform is not allowed to approve a withdrawal, and the account may be restricted/closed in accordance with KYC/AML rules. As for why you weren’t provided with full details: specific reasons for blocks are often not disclosed in full to avoid helping users bypass anti-fraud systems. This is standard practice in the industry.

user avatar

SCAM ALERT: Coins.game stole $222,000 CAD from me after "Clean Play" confirmation!

Content: STAY AWAY FROM COINS.GAME! This is a robbery, not a casino.

I am a legitimate player who deposited $4,800 CAD and legally won my balance up to $222,000 CAD. Now, they have confiscated ALL my funds and banned my account without explanation.

Here are the undeniable facts backed by evidence:

NO BONUS ABUSE: I played with a raw deposit. I never used any deposit bonuses. The ONLY bonus I ever touched was the 150 free spins from the monthly leaderboard reward. I am not bound by any wager requirements.

LEGITIMATE GAMEPLAY: My winnings came 100% from Slots and Live Casino games. I never made a single sports bet. There is no "arbitrage" or "cheating" possible.

SINGLE ACCOUNT: I have one and only one account. I have never violated their multi-account policy.

FULLY VERIFIED: I successfully completed the full KYC verification process via their third-party provider, Sumsub. My identity is real and verified.

SUPPORT CONFIRMED I WAS SAFE: Before the ban, I asked their live support about my withdrawal. Their own operator checked my logs and stated: "Given your approach to the game, I don't think you'll have any problems withdrawing funds. So you have nothing to worry about!" (Screenshot attached).

THE SCAM: Despite this confirmation, they suddenly banned my account and confiscated $222,000 CAD. No email, no explanation, just a generic "Decision is final" message on Telegram.

They are happy to take your money when you lose, but if you win big, they will steal it. I have saved FULL records of my betting history and chat logs.

Do not play here. You will never see your money.

Hello. We've already provided a comprehensive explanation regarding your case in your complaints. Unfortunately, we have nothing more to add.

user avatar

Unfortunately, my experience at this casino was very bad. I only deposited an amount and bet, and when I won, I was not allowed to withdraw the amount. They made me wait several days, after which they closed my account permanently after I met all of its requirements.

Hello. We've sent you details of your blocking via email. We're sorry you've found yourself in this situation, but the blocking was justified.

user avatar

Unfair practices, questionable randomness, scam. New products designed to make the player more addictive. Many players report problems with account verification when trying to withdraw.

Hello PinkPoon! Thank you for your criticism. We see that you actively use our services and have already won more than you deposited. Unfortunately, we do not quite understand why you think that we somehow manipulate your progress, all outcomes in our games are random and depend only on luck. Account verification is a standard procedure for many online casinos and we are no exception. We also take various types of fraud and document forgery very seriously. Withdrawals are instant with us. If we can help you with anything else, you can write to us at [email protected]ю

user avatar

Can’t verify your bets in limbo and few other games. When you deposit say 100$, and you win 100$ you can’t withdraw it until you wager 100$. They will not let you withdraw. Also you can’t say anything about how some games you can’t verify your bets . They will ban you for life. The amount of times I have had my balance erased/ stolen from them. Do not leave your coins in there . Withdraw immediately . Site has been hacked many times . I really hope someone looks into this casino for legal reason

Hello! We are sorry that you had a negative experience on our platform, let's go through it in order: 1) Deposit turnover to make a withdrawal - this is a common practice in all licensed casinos, you need to make a deposit turnover to withdraw funds. 2) We never erase or take funds from our players, all problems are solved by our team in the shortest possible time. We hope for your understanding, if you have other problems, write to us by mail - [email protected]. We will try to help you!

user avatar

Friends, I became a member of this site, I made small withdrawals of 900 to 700 dollars, I never used a bonus, I deposited 35 dollars and earned 32,800 dollars, then they asked for document confirmation, even though my documents were correct, they blocked me. Everyone on Instagram and Bitcointalks forum complains that if you earn too much, you cannot get your money.

Hello! We have already given an answer to your complaint where you left it. We hope you remember.

user avatar

My overall experience at coinsgame casino isn't that great. Their slots are very tight. For the past 2 month,. I literally deposited everyday here. Never won anything huge. Everyday I deposited. I was pretty sick of losing everyday so I emailed them to disabled my account so I can take a break from gambling. A few times actually. They never did. Even asked live support. They said to email them. 🤔 Anyhow,. From my experience ,. This casino isn't that great. Maybe it's the wheel bonus and all other extra freebies they have that's making the payout very low. I'm not a slot genius but if your losing everyday,. Than something's really wrong lol. Had to write my review again here because my last review wasn't showing.

Hello! We are sorry that you encountered similar problems. All outcomes in games are random and most likely you are just unlucky. Regarding self-exclusion, you can write to us at [email protected], we’ll try to sort it out.

user avatar

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