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Cloudbet Casino

Our Rating CasinoRank
5.9/10
CasinoRank
Player Rating 108 reviews
8.6/10
108 reviews
Complaint Response 85 complaints
2 days avg. 85 complaints

AskGamblers Quick Overview

Editor’s View

The reason why Cloudbet Casino is so popular is because it’s not just an online casino; it is a fully equipped Bitcoin casino where players can enjoy a plethora of casino games, including the state-of-the-art crypto games. 

What’s more, the casino’s live chat is open at all times and the support agents are helpful and friendly, which is always a top priority.

What we like
  • Accepts numerous cryptocurrencies
  • Features crypto games
  • Live chat works 24/7
What we don’t like
  • No specialised mobile app
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Cloudbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.cloudbet.com
Established
2013
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Spanish, German, Japanese, French, Korean, Portuguese, Italian, Turkish, Russian, Polish, Vietnamese, Swedish, Hungarian, Thai, Dutch, Greek, Indonesian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Cloudbet Casino

Cloudbet Casino is a fully optimised crypto casino where you can play a variety of casino games - including live casino games - using Bitcoin.

The site is available in multiple locales and languages, including (but not limited to) English, French, Brazilian Portuguese and plenty more. 

Cloudbet is fully regulated by the Government of Curaçao and holds the Curaçao eGaming licence.

StallCation

Complaints

Read the complaints other players have left for Cloudbet Casino. Learn more about complaints.

Show all complaints
Blocked my account with 550k dollars
My situation is as follows. I don’t even know where to begin… with the fact that for the past two weeks I have barely slept at all and they have left a very strong mark on my life and on how a normal day unfolds for me now, or with how everything actually happened and how they are mocking me — and I’m sure other clients as well.

I am a very large sports bettor, and I’ve had an account at Cloudbet for several years. For quite a while, I stopped betting in crypto and only bet in FIAT with bookmakers in my country. Recently, about six months ago, I started betting in crypto again.

A very good friend of mine is also a client and VIP player at Cloudbet, with over $30 million wagered. His account was blocked for a ridiculous and very strange reason — once again, a total abuse in his case as well. Someone tried to hack his account and then entered the chat and started writing lies in his name, and Cloudbet blocked his account with $100,000 in it. For him, that amount didn’t mean much, because he had started wagering millions of dollars monthly.

When his account was temporarily closed for investigation, he still believed that this company was serious, because he didn’t imagine that what I am about to explain happened to me would follow (otherwise he would have advised me not to play here). He used crypto exclusively for betting; all of his crypto funds were strictly for betting, and he had started betting mostly on Cloudbet.

When his account was blocked without being given a clear timeframe for when it would be reopened, he proposed that I buy some of his crypto and pay him in fiat cash, in our local currency. It was beneficial for him to exchange his money, since he could no longer use it for deposits on Cloudbet and didn’t want to be tempted to gamble it at casino sites (because on other sites he couldn’t place the large sports bets he usually makes — only Cloudbet allowed him to bet such large amounts — so having crypto in his wallet would have tempted him to use it for slots at online casinos).

He offered me an advantageous price for the crypto, and I bought crypto from him. He sent me the funds, and I planned to use them afterward. I decided to bet on Cloudbet.

And from here, my story begins.

The entire betting session lasted 2 or 3 days.

I started by depositing amounts like $20k, $30k, $50k. I ended up losing approximately $200,000 in 1–2 days. After that, I recovered and eventually reached $550,000 in my account balance.

I made some withdrawals at different times — first around $200,000, then another $100,000. After the first $200,000 remained pending for almost 20 hours without being approved, and after I withdrew another $100,000 (bringing the total pending withdrawals to $300,000), Cloudbet initially rejected the withdrawals, and a few dozen minutes later, they blocked my account.

I want to state very clearly that I have extensive knowledge about how this industry works, as well as very important friends in this field and influential people on social media with hundreds of thousands of views on posts about betting and abusive bookmakers.

Why do I mention this? First of all, to make it clear that I know how things work. I am not a betting abuser. I did not place anything speculative or suspicious. Everything was 100% fair betting — clean betting.

These people simply did not want to pay me, and first they blocked the account, and only afterward did they start looking for a reason to justify it. Almost three weeks have passed and they still have not given me any concrete answer, only that the investigation can take up to six months.

Some people on chat tell me it will take exactly six months, others say up to six months — there is a total lack of transparency and coordination within their team. Nothing is clear, because so far the case is simply pending and they don’t care.

Regarding the bets: 99% of my bets were on tennis. Mostly on Davis Cup and Tier 1 tournaments — ATP and WTA — plus a few on Challenger tournaments.

A batch of 20–30 total bets placed over 2–3 days could not possibly require more than 1–2 days of investigation from the moment the review started. It is practically impossible to justify a timeframe of up to six months to finalize an investigation (which in reality does not even exist). It is impossible that three weeks pass without restoring access to my account and funds.

One important thing to mention is that I invested over $200,000. It is unacceptable and inadmissible to decide to invest over $200,000 in a bookmaker, having calculations and money management in place, depositing with the understanding that you can withdraw at any time if necessary, and then have your funds blocked for up to six months. Where have you ever seen something like this?

To invest $200,000 and then be unable to access your own money for six months, while support staff effectively mock you.

I also have an account manager. He simply does not do his job. He is online only 2–3 hours per day at most, and only 2 days per week. That practically means he is almost nonexistent.

The problem is that chat support redirects me to the account manager; they say they cannot help and that I must wait up to six months. The account manager does not respond, and when he does, his tone makes it seem as if I should feel bothersome for asking for help — as if I am the last person on earth and as if $550k being blocked is no big deal.

They cannot invoke any reason, not even proxy usage, because sometimes their site does not function properly from my country — it runs very slowly. Kevin, their VIP administrator and my account manager, asked me months ago from which country I was playing, and I explained where I was playing from and that I sometimes use a proxy because the site does not function properly with my internet provider. He had nothing to say against it and did not indicate it was a problem, so I do not expect Cloudbet to invoke such reasons.

I am experiencing health problems because of the stress this situation has created — the frustration of how I am being treated and the injustice that exists with no one able to hold them accountable.

I am absolutely convinced that such situations happen behind the scenes with many people and that they commit abuses.

It is simply impossible that after three weeks they have not unlocked my account and granted access to the $550,000 won fairly.

I have repeatedly told them, both in chat and on Telegram to my account manager, that I will make this case public everywhere on the internet — and when I say everywhere, I truly mean everywhere, because I have the ability to take this case even to TV news and make it go viral. A desperate person who is denied access to $550k after initially losing $200k is willing to do anything — capable of anything — when holding the truth and being forced to endure abuse. Unfortunately, they do not realize this, or they do not care, or they are not aware of how far a client can go in such a situation. If until now other clients have said the same but taken no action, they may not realize that there might be someone who will not accept this treatment and will actually take serious measures and be willing to do whatever it takes for justice.
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56h left
$550000

Complaint Statistics

Resolved 75
Avg. Amount $ 32,361
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
8.6/10 108 reviews

Top reviews from our players

Cloudbet Casino offers a wide range of games, supports multiple cryptocurrencies, and ensures fast payouts and strong security, providing a top-notch online gambling experience.

I have been playing at Cloud Vet Casino now for over 2 years maybe even 3 and honestly, I think that it's an awesome casino it has tons and tons of games to choose from whether you want you're basic crypto games like Dice roulette, Keno, crash. Or if you're more into the slot machines then they have so many slots to choose from it's crazy it's almost overwhelming. In my first year playing with cloud bet I actually got pretty lucky and I won like $9000, Aside from a minor technicality because the game decided to pause right before I was going to cashnote I luckily took a screenshot though of how much I was up to so that I could send it to support they sorted it out for me within a few days so that was fine and my withdrawal was released all my other withdrawals have been inst. And it's Always been instant. Cloud bet also has an amazing reward system so the more you wager on their casino games the more Lightning points you receive and with Lightning points you can exchange them in the store the marketplace story it's called for rewards rewards can vary from a custom casino bonus to custom live game bonus or free sets of spins. The other important thing for me when I'm looking into a casino that I want to spend my money on is if they have a good support system and I can honestly say that cloudbet support is awesome they will always help you out and get to the bottom of any issues you have they are friendly and it doesn't take forever to get hold of somebody, you can talk to them on live chat right there. So if you're looking for a casino that has everything, Then look no further I highly recommend this casino.

I really don't have anything negative to say about this casino my only negative experience was that my game got frozen when I was app to high amount of winnings but I took a screenshot and that would be my only recommendation is that if you have a promotion that has been awarded to you or that you have 1 and your games frozen before you back out of the game take a screenshot so that you are able to reference your winnings or whatever they may need you to do to sort the problem out if you don't have a screenshot you might have an issue. Because I know that my daughter did play on the casino at 1 point and She had won a little bit of Money but She said The Game also froze and She didn't take a screenshot and they were not able to Help Her so I can't stress this enough if you are going to play they are definitely Fair casino but you just need to make sure that you backup your we're Proof of winnings if something does happen in a game play but other than that it's been an awesome casino to play app and I Really Don't even have anything bad to say about it at this point so without being said I hope that you give it a chance and I think that you'll be very happy. It is a very entertaining and stimulating casino with such a wide variety of games available one can never get bored just stay within your limits and away club at casino today you won't be disappointed I assure you. I think I forgot to mention they also have various different coins that you can deposit with so you definitely have a lot of options when it comes to withdrawals and depositing.

As a dedicated user of Cloudbet for approximately six years, I can confidently assert that it stands as one of my preferred online platforms. The aspect that immediately stands out is the payout process, which is remarkably straightforward and swift, surpassing many others in efficiency. When it comes to gameplay, Cloudbet distinguishes itself with an unparalleled variety of options, among which the Freebet Blackjack table has been a personal favorite of mine.
Furthermore, the sportsbook feature of Cloudbet is notably impressive. It allows for the creation of in-game parlays, adding an exciting layer to sports betting. Additionally, the option for early payout on straight bets has proven to be exceptionally beneficial on numerous occasions.
However, what truly sets Cloudbet apart for me is its user interface. The platform's design is clean and user-friendly, making it the most aesthetically pleasing experience I have encountered in the realm of online betting platforms. This combination of user-centric design, diverse gaming options, and efficient payout processes solidifies Cloudbet's position as a top-tier choice for both casual and serious gamers alike.

——-
The Negative:
While I don’t have too many criticisms about Cloudbet, I’m able to highlight some features that I would love to see implemented. My biggest request would be to have access to player props. Extending the early cash out feature to parlays would be incredibly beneficial. On the payout aspect, including the service Matchpay.io would make this site even more competitive.

In my experience with Cloudbet, there are few areas of concern, yet there are specific enhancements that, if implemented, could significantly elevate the platform's overall user experience. One of the most notable improvements I would advocate for is the introduction of player props. This feature would not only augment the betting options available but also provide a more nuanced and engaging betting experience.
Another aspect where Cloudbet could enhance its offerings is by expanding the early cash-out feature to include parlays. Such an extension would undoubtedly add a layer of strategy and security for bettors, making the platform even more appealing and user-friendly.
Regarding the payout process, an integration with Matchpay.io would be a commendable addition. Incorporating this service could streamline transactions and make Cloudbet more competitive by offering users a broader range of payout options.
In conclusion, while my experience with Cloudbet has been largely positive, the implementation of player props, the extension of the early cash-out feature to parlays, and the inclusion of Matchpay.io as a payout option would significantly enhance the platform's appeal and functionality.

I absolutely love this casino site! The variety of games is outstanding, offering something for everyone, from slots to table games. The customer service is exceptional, always ready to help wh any queries or issues promptly and professionally.

I love my experience with cloudbet to be honest. Very good games and transactions are always fast and with no problems. extremely good games are entertaining which one can use to pass the time if you’re bored.

When I accidentally made a wrong bet, customer service immediately helped me to undo the bet. Payouts are always processed within a few minutes.

There is SportsBetting, Live Casino, Slots and much more. This is definitely my favorite online casino.

Way to go, CloudBet!

I wish I could name one. A VPN is recommended in order to be able to play all games available. But other then that I feel safe and respected here. Thanks, CloudBet!

Very good site. Large selection. Very fast payout with fast deposit. All existing casino games are listed on the site. They also offer many bonuses, after every bet you get points that you can then exchange for spins and money. Overall, one of the best sites I've ever played on.

This is a great casino with an easy-to-use website. Many bonus options and slots and live casino games. They offer a wide range of slot games from top providers and provide excellent bonuses that can lead to big wins. There a variety of options to deposit such as crypto and bitcoins, also added jeton to. After all, i highly recomended this casino.

Oh boy, where do I begin with this casino? Let me tell you, there isn't a lot of positive stuff to say about it. Well, except for one thing. They've got this new feature where you can add virtual chips to deposit money. That's pretty cool, I guess. But here's the thing, they could definitely step it up by adding more options for e-wallets in the future. It would make things a whole lot easier for everyone. That's all I've got to say about this place.

I love my experience with cloudbet to be honest. Firstly, my deposit was a success and transaction was instant also my placed bets are actually accounted for and my winnings are paid once the games are finished. Kudos to you guys👍

They don't have a mobile app. It would be nice if they try to provide a mobile app for users so it can be easier to access from our phone home screen.

A great casino that offers quick deposits is Cloudbet. Withdrawals happen pretty immediately as well. A big benefit is Sports Book. Simple Live Help Access. several casino games. A reputable casino.

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