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Cloudbet Casino

Cloudbet Casino
Welcome Bonus

Up to $2500 Cashback

Our Rating CasinoRank
3.9/10
CasinoRank
Player Rating 108 reviews
8.6/10
108 reviews
Complaint Response 97 complaints
2 days avg. 97 complaints

Cloudbet Casino: My Expert Opinion

The reason why Cloudbet Casino is so popular is because it’s not just an online casino; it is a fully equipped Bitcoin casino where players can enjoy a plethora of casino games, including the state-of-the-art crypto games. 

What’s more, the casino’s live chat is open at all times and the support agents are helpful and friendly, which is always a top priority.

What we like
  • Accepts numerous cryptocurrencies
  • Features crypto games
  • Live chat works 24/7
What we don’t like
  • No specialised mobile app
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Cloudbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2013
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Spanish, German, Japanese, French, Korean, Portuguese, Italian, Turkish, Russian, Polish, Vietnamese, Swedish, Hungarian, Thai, Dutch, Greek, Indonesian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino
VIP / Loyalty Program
VIP Program
Social Platforms
Instagram, Telegram, X, YouTube, Reddit

General Information about Cloudbet Casino

Cloudbet Casino is a fully optimised crypto casino where you can play a variety of casino games - including live casino games - using Bitcoin.

The site is available in multiple locales and languages, including (but not limited to) English, French, Brazilian Portuguese and plenty more. 

Cloudbet is fully regulated by the Government of Curaçao and holds the Curaçao eGaming licence.

Payment Information and Options at Cloudbet Casino

As Cloudbet Casino is a cryptocasino, they accept a variety of different cryptocurrencies as payment methods, from Bitcoin and Dogecoin to Ethereum and ADA and many, many more.

The minimum amount you can deposit at Cloudbet is BTC 0.0000001 or its (cryptocurrency) equivalent. The maximum combo payout is limited to €300,000.

Customer Support at Cloudbet Casino

The live chat at Cloudbet Casino works 24/7, 365 days a year and the friendly and helpful customer support agents respond quickly.

However, if you’d rather contact the support team by email, you can do that at [email protected]. Additionally, you can check out their FAQs, which makes a point of answering some of the most burning questions you may have.

Games at Cloudbet Casino

Cloudbet Casino boasts a large portfolio of casino games, which range from online slots and all kinds of table games to different types of specialty games, such as arcade games (crypto games) and game shows. 

Fans of slot machines will be pleased to learn that Cloudbet’s offer includes all-time popular titles like Play’n GO’s Book of Dead, NetEnt’s Starburst, and the timeless Mega Moolah, plus plenty of other video slots and progressive jackpot slots by a variety of different software providers. You’ll find anything from Booming Games and Games Global to Relax Gaming and Playson here, so you’ll essentially be spoiled for choice.  

Additionally, you can try your hand at their live casino which is brimming with an impressive collection of live table games. 

Cloudbet Casino's Commitment to Responsible Gambling

Should the need for it arise, players can ask for self-exclusion at Cloudbet Casino. The self-exclusion period can be set for 24 hours (a cool-off period), one week, one month, six months, a year, or even permanently. 

StallCation

Complaints

Read the complaints other players have left for Cloudbet Casino. Learn more about complaints.

Show all complaints
Cloudbet Welcome Package sports turnover excluded from Cash Vault without clear term
Cloudbet Welcome Package – Sports Turnover Excluded From Cash Vault Without Clear Term

I am submitting a complaint regarding Cloudbet’s 30-day Welcome Package and Cash Vault promotion.

During the promotion period I wagered approximately USD 11,300 in total, including approximately USD 9,500 on sports betting and approximately USD 1,700 on casino.

Cloudbet presents the Welcome Package as covering both casino and sports, and describes the Cash Vault as the biggest single reward in the Welcome Package, unlocked after 30 days.

Cloudbet support initially informed me that the Cash Vault was calculated from my total activity, including casino and sports.

A human support representative later repeatedly stated that none of my sports turnover contributes to the Cash Vault.

I repeatedly asked Cloudbet to provide the exact clause in the promotion terms that applied when I joined the promotion and which expressly states that sports turnover does not contribute to the Cash Vault.

Despite several direct requests, Cloudbet did not provide such a clause and instead instructed me to submit a formal complaint.

Cloudbet’s own Terms refer to the Welcome Package being earned through bets made in “sports or casino” and contain a specific rule concerning settled sports bets contributing toward Rakeback.

I believe that if approximately USD 9,500 of my sports wagering was completely excluded from the Cash Vault calculation, this was a material restriction that should have been clearly disclosed before I deposited and continued wagering.

I have already filed a formal complaint directly with Cloudbet, reference #32775361.

My primary claim is reimbursement of all deposits made during the affected Welcome Package period:

2,226.828459 USDC + 1.163965 ETH, estimated at approximately USD 4,450.

If full restitution is refused, I alternatively request reimbursement of my full net gambling loss during the promotion period. Cloudbet’s own statistics currently show a sportsbook P&L of approximately -USD 922, excluding any casino loss.

I am asking AskGamblers to review whether Cloudbet can identify the exact term supporting its position and whether the alleged exclusion of sports turnover from the Cash Vault was clearly disclosed before participation.

I can provide the official exported Cloudbet support chat, account statistics, screenshots, and a screen recording of the promotion page.
Chart Pointer
63h left
$4,450
Temporary account restriction

To whom it may concern!

On 19th of June 2026, I created an account in Cloudbet Casino in order to bet on the World Cup Football Tournament.

Unfortunately, I had no idea back then that my experience with Cloudbet was going to be such an unpleasant ride. Had I known that, I would for sure have avoided to create an account, and I advise whoever is reading my complaint now to avoid using the services of Cloudbet Casino, as they operate as a scam company.

Back to my complaint now. On 22nd of June 2026, I got an email from the Operator that I am all set and my account is verified.

I deposited 1146.70 USDT on the same day (22nd of June 2026). I started betting on the football games of the WC 2026, winning quite a few slips. My balance went above 2500 USDT, and on 10th of July 2026 I decided to make my first withdrawal (Withdrawal ID: 1132966).

I confirmed the withdrawal via email and was waiting for the funds to arrive in my wallet. Not only did I never receive the funds, but when I tried to log in to check my withdrawal status, I got the message that my account is locked and that I no longer have access to it. I immediately sent an email to the support of the Operator, and I got the typical reply (as I noticed that many other complaining users got here):

"We wanted to let you know that your account is currently temporarily restricted while we carry out a standard betting integrity review. These reviews are an important part of keeping our platform fair and secure for all customers."

2 weeks now, I keep getting the same responses to all my emails that they need time and that the investigation is a lengthy process. What kind of investigation is this? Why do they allow the authorities to keep doing this to most of their customers? i was betting on World Cup football games, the most mainstream competition in the world, and they confiscated all my funds, even my deposits.

After a quick research in internet, I found your website and noticed that many others have the same issue as me and decided to ask for your help in order to retrieve my funds from this Operator that acts as a scammer in the market.

I have attached the relevant documentation of the withdrawal and the deposit, as well as the email I received from the Operator.

I rely on you, AskGamblers, to retrieve the money that was stolen from me.

Thank you in advance!

Marina K.

Status unsolved Unresolved
$1,142
Account restriction for over a month

Dear AskGamblers,

I was an active user of Cloudbet since summer 2025 (July if I am not mistaken or around that time period) and after approximately 9 months on 11th of April 2026 I have received an email from the Operator stating that my account is currently temporarily restricted for a standard betting integrity review that can take up to 6 months.

All these months I have been using Cloudbet with absolutely no issues or interferences and I had been depositing and withdrawing in USDT from my crypto wallet address and placing sports bet solely on basketball events from all over the world in markets offered by the Operator (Cloudbet).

I would like to ask your help to understand what exactly is being investigating and why this happened suddenly after some winning slips as well as how its possibly that this might take up to 6 months!

I had in my account approximately 2500 EUR or even more (did not manage to check final balance after some winning bets since I was locked out).

Moreover let me note here and clarify that I had a fully operational and verified account for many months as mentioned above and I have never operated any duplicated account or a second account or third account. I always had one and only account on my personal name and was logging in to my account always from my personal mobile phone device.

There is now over a month that I didn’t get any response from Cloudbet casino team!

Looking forward to your prompt reply and resolution of my complaint!



Status solved Resolved

Cloudbet Casino Complaint Stats

Resolved 84 / 95
Avg. Amount $28,347
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player Rating
8.6/10 108 reviews

Top reviews from our players

Cloudbet Casino offers a wide range of games, supports multiple cryptocurrencies, and ensures fast payouts and strong security, providing a top-notch online gambling experience.

I have been playing at Cloud Vet Casino now for over 2 years maybe even 3 and honestly, I think that it's an awesome casino it has tons and tons of games to choose from whether you want you're basic crypto games like Dice roulette, Keno, crash. Or if you're more into the slot machines then they have so many slots to choose from it's crazy it's almost overwhelming. In my first year playing with cloud bet I actually got pretty lucky and I won like $9000, Aside from a minor technicality because the game decided to pause right before I was going to cashnote I luckily took a screenshot though of how much I was up to so that I could send it to support they sorted it out for me within a few days so that was fine and my withdrawal was released all my other withdrawals have been inst. And it's Always been instant. Cloud bet also has an amazing reward system so the more you wager on their casino games the more Lightning points you receive and with Lightning points you can exchange them in the store the marketplace story it's called for rewards rewards can vary from a custom casino bonus to custom live game bonus or free sets of spins. The other important thing for me when I'm looking into a casino that I want to spend my money on is if they have a good support system and I can honestly say that cloudbet support is awesome they will always help you out and get to the bottom of any issues you have they are friendly and it doesn't take forever to get hold of somebody, you can talk to them on live chat right there. So if you're looking for a casino that has everything, Then look no further I highly recommend this casino.

I really don't have anything negative to say about this casino my only negative experience was that my game got frozen when I was app to high amount of winnings but I took a screenshot and that would be my only recommendation is that if you have a promotion that has been awarded to you or that you have 1 and your games frozen before you back out of the game take a screenshot so that you are able to reference your winnings or whatever they may need you to do to sort the problem out if you don't have a screenshot you might have an issue. Because I know that my daughter did play on the casino at 1 point and She had won a little bit of Money but She said The Game also froze and She didn't take a screenshot and they were not able to Help Her so I can't stress this enough if you are going to play they are definitely Fair casino but you just need to make sure that you backup your we're Proof of winnings if something does happen in a game play but other than that it's been an awesome casino to play app and I Really Don't even have anything bad to say about it at this point so without being said I hope that you give it a chance and I think that you'll be very happy. It is a very entertaining and stimulating casino with such a wide variety of games available one can never get bored just stay within your limits and away club at casino today you won't be disappointed I assure you. I think I forgot to mention they also have various different coins that you can deposit with so you definitely have a lot of options when it comes to withdrawals and depositing.

As a dedicated user of Cloudbet for approximately six years, I can confidently assert that it stands as one of my preferred online platforms. The aspect that immediately stands out is the payout process, which is remarkably straightforward and swift, surpassing many others in efficiency. When it comes to gameplay, Cloudbet distinguishes itself with an unparalleled variety of options, among which the Freebet Blackjack table has been a personal favorite of mine.
Furthermore, the sportsbook feature of Cloudbet is notably impressive. It allows for the creation of in-game parlays, adding an exciting layer to sports betting. Additionally, the option for early payout on straight bets has proven to be exceptionally beneficial on numerous occasions.
However, what truly sets Cloudbet apart for me is its user interface. The platform's design is clean and user-friendly, making it the most aesthetically pleasing experience I have encountered in the realm of online betting platforms. This combination of user-centric design, diverse gaming options, and efficient payout processes solidifies Cloudbet's position as a top-tier choice for both casual and serious gamers alike.

——-
The Negative:
While I don’t have too many criticisms about Cloudbet, I’m able to highlight some features that I would love to see implemented. My biggest request would be to have access to player props. Extending the early cash out feature to parlays would be incredibly beneficial. On the payout aspect, including the service Matchpay.io would make this site even more competitive.

In my experience with Cloudbet, there are few areas of concern, yet there are specific enhancements that, if implemented, could significantly elevate the platform's overall user experience. One of the most notable improvements I would advocate for is the introduction of player props. This feature would not only augment the betting options available but also provide a more nuanced and engaging betting experience.
Another aspect where Cloudbet could enhance its offerings is by expanding the early cash-out feature to include parlays. Such an extension would undoubtedly add a layer of strategy and security for bettors, making the platform even more appealing and user-friendly.
Regarding the payout process, an integration with Matchpay.io would be a commendable addition. Incorporating this service could streamline transactions and make Cloudbet more competitive by offering users a broader range of payout options.
In conclusion, while my experience with Cloudbet has been largely positive, the implementation of player props, the extension of the early cash-out feature to parlays, and the inclusion of Matchpay.io as a payout option would significantly enhance the platform's appeal and functionality.

I absolutely love this casino site! The variety of games is outstanding, offering something for everyone, from slots to table games. The customer service is exceptional, always ready to help wh any queries or issues promptly and professionally.

I love my experience with cloudbet to be honest. Very good games and transactions are always fast and with no problems. extremely good games are entertaining which one can use to pass the time if you’re bored.

When I accidentally made a wrong bet, customer service immediately helped me to undo the bet. Payouts are always processed within a few minutes.

There is SportsBetting, Live Casino, Slots and much more. This is definitely my favorite online casino.

Way to go, CloudBet!

I wish I could name one. A VPN is recommended in order to be able to play all games available. But other then that I feel safe and respected here. Thanks, CloudBet!

Very good site. Large selection. Very fast payout with fast deposit. All existing casino games are listed on the site. They also offer many bonuses, after every bet you get points that you can then exchange for spins and money. Overall, one of the best sites I've ever played on.

This is a great casino with an easy-to-use website. Many bonus options and slots and live casino games. They offer a wide range of slot games from top providers and provide excellent bonuses that can lead to big wins. There a variety of options to deposit such as crypto and bitcoins, also added jeton to. After all, i highly recomended this casino.

Oh boy, where do I begin with this casino? Let me tell you, there isn't a lot of positive stuff to say about it. Well, except for one thing. They've got this new feature where you can add virtual chips to deposit money. That's pretty cool, I guess. But here's the thing, they could definitely step it up by adding more options for e-wallets in the future. It would make things a whole lot easier for everyone. That's all I've got to say about this place.

I love my experience with cloudbet to be honest. Firstly, my deposit was a success and transaction was instant also my placed bets are actually accounted for and my winnings are paid once the games are finished. Kudos to you guys👍

They don't have a mobile app. It would be nice if they try to provide a mobile app for users so it can be easier to access from our phone home screen.

A great casino that offers quick deposits is Cloudbet. Withdrawals happen pretty immediately as well. A big benefit is Sports Book. Simple Live Help Access. several casino games. A reputable casino.

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