Cloudbet Casino

What I Liked About Them? Well...

If I had to find something positive about my experience with Cloudbet Casino, it would be their unparalleled dedication to non-compliance with local and international standards. It's quite an achievement, really!

Their lightning-fast response time (over two days, mind you) left me in awe. I mean, who wouldn't want to wait for days on end for a simple query to be addressed? It's like a never-ending suspense thriller, with a plot twist where they finally respond... eventually.

So, kudos to Cloudbet for mastering the art of keeping players on the edge of their seats, wondering if they'll ever get a response. If you're a fan of waiting, uncertainty, and a complete disregard for industry standards, Cloudbet might just be your dream casino!

I recently had an alarming experience with Cloudbet Casino, which has left me deeply concerned about their commitment to responsible gambling and player protection.

My journey with Cloudbet started out promisingly, but it took a distressing turn when I attempted to exercise my right to self-exclusion. Despite clear requests for account closure and multiple self-exclusion periods, the casino's response was disappointingly slow and ineffective. It required five separate account termination requests for them to finally take action, resulting in significant financial losses and emotional distress.

What's more concerning is Cloudbet's abrupt policy change regarding responsible gambling. Initially, they allowed players to self-exclude for extended periods or even permanently, demonstrating a commitment to player well-being. However, they have now shifted to offering only cooling-off periods without a clear explanation. This change raises serious questions about their priorities.

Furthermore, Cloudbet lacks mechanisms to help players limit their spending on the platform, a basic feature provided by many reputable online casinos. This absence of responsible gaming tools puts vulnerable players at risk.

During my time as a player, I also encountered a rude and dismissive attitude when trying to resolve issues with Cloudbet's customer support. This unprofessional behavior added to the frustration and stress caused by their handling of responsible gambling matters.

My complaint, filed with AskGamblers, reflects not only my personal experiences but also broader concerns about player protection within the online gambling industry. It is my hope that by sharing my story, we can collectively advocate for a safer and more responsible gambling environment.

In conclusion, my experience with Cloudbet Casino has been far from satisfactory. Their handling of responsible gambling matters is deeply troubling, and I strongly urge potential players to exercise caution when considering this platform. Your well-being as a player should always come first, and it's essential to choose a casino that prioritizes responsible gaming.

Good! You can buy cryptocurrency (btc, bch, eth, usdt) with a credit card and bank transfer.
I like their site, it is simple and clear, you can immediately find all the games you need.
Everything syncs well with the mobile device.
For loyal customers bonuses are plentiful and their BTC offerings and seasonal offers
Good Costumer Support, lightning fast deposits and payouts without any unnecessary trouble.
I like to play here because everything looks fair and transparent.

I like everything here in principle, but a small minus is the commission for withdrawing funds from the Cloudbet Casino, although it is small, but still.

Fast withdrawal to your wallet.
You don’t even really need a verification.
Also higher withdrawals of more than 3000 Euro work really fast without any problems.

I didn’t really get any bonus even they offered it at the beginning.
Not really many famous games. They don’t even have book of dead and with mobile phone they don’t have a function to search for games by their name.

They actually have a decent selection of slot and table games and it does look fun to play. Still, it may be commendable that they at least have sports and esports on their roster. It's a fine bitcoin casino if you ask me.

I am not drawn to their site since it all looks a little plain to me. Some sites make me excited just by looking at them and this one ain't like that. Also, I thought that they all accept players who are not BTC users but they actually don't.

I like that now I can buy crypto (btc, bch, eth, usdt) using my credit card and bank transfer - they added moonpay to their site - it's awesome.
Finally before corona they added esports.
New design is much clearer to use.
Epl promo is very nice (zero margins)

Sometimes page loads slowly. Sad that zero margin promo is only for EPL not also for Bundesliga or other soccer tournaments.
Will see how the page will evolve in time.

I haven't liked anything, all bad service. Even you are active a lot and VIP player. Bonus that got canceled and tried to get the bonus back by chatting with support or sending an email never get a response.

If you don't want hassle then avoid this casino. Live chat support is fast but never fix problems. Only forward your message to higher ups and then you have to wait again in hope they gonna contact you. Slots are defect or fixed. I wouldn't trust them. Errors of missing funds.

Scam. Misgraded my bets and it's been 2 days and still not fixed. Live chat is not helpful and vip managers don't even answer there whatsapp. Avoid this website at all costs. Big scam.

Instant deposits and fast withdrawals. Live casino with dealers is nice. Dealers are quite pretty too )))

No poker tournaments or play against other players. Sometimes you really want to compete not only with the dealer

Accept bitcoin and bitcoin cash. Easy to use. In my opinion more comfortable than fiat

Withdraws sometimes take longer than 24 hours. And it is the worst part of crypto currency

Good amount of slots with lots of choice, play for free, nice live games

Can be confusing at first, only crypto-currency BTC and BCH, no fiat money