Casoola Casino Complaints - Withdrawal & Other Problems

Casoola Casino - Locked my account until bonus had expired

I opened my Casoola account on December 31st 2020 with £100, opting in for the 100% bonus with 60x wager. I lost my original £100 but had completed ...

Casoola Casino - Unresponsive support and delayed verification

Timeline of events:01/12/2020 – Played at Casoola and won. Withdrew the funds02/12/2020 – ID, proof of address and card photos requested02/12/2020 ...

Casoola Casino - Delayed payment and no response

I have withdrawn an equivalent of £1,300 over the weekend of 5&6.12.20. My withdrawal is still pending after 10 days so far. I have sent email after ...

Casoola Casino - Delayed payment and no response to account verification for a week now

I have similiar issues with Casoola as described in the other two complaints posted today/yesterday.Made a withdrawal of EUR 2.200 6 days ago, ...

Casoola Casino - Waiting for my withdrawal of £500 for 3 weeks now

I withdrew £500 from my account coming upto 3 weeks ago, also had to pay a £10 withdrawal fee, ive emailed them to only get the same automated email ...

Casoola Casino - Unprocessed withdrawals

Hi There.I hope you are well.Could you please help me with my delayed payments and unprocessed withdrawals I would really appreciate it.On the 30th of ...

Casoola Casino - Still waiting on verification

Waiting on 1157£ withdrawal at Casoola. Passed 72 hours, similar issues submitted on here, no timeframe given. Was previously "verified" before ...

Casoola Casino Delayed 1270 payment

I originally requested my withdrawal for Casoola on the 19th of September. Since then I have been constantly dealing with live chat and their ...

Casoola Casino - 100 euros gone missing

I deposited 100 euros with Trustly Pay n Play -option. The money left my bank account, but as the deposit process was complete the site kicked me out ...

Casoola Casino - Won't pay back deposit

Hi,I deposited 100€ to Casoola via their pay and play function. The payment went through, money was drawn from my bank account. However, I wasn’t ...

Casoola Casino - Had no reply to my withdrawal for over a month

Hi I requested a withdrawal on the 28 may all my document have been processed and all my verification has been done all I am waiting for is my money ...

Casoola Casino - Withdrawal pending 5 days

After seeing this casino in internet and here i made an account here in casoola.com and made several deposits and played here.latest I made a ...

Casoola Casino - Delayed withdrawal for a week

I made a withdrawal for £290. On 23/05/20 but i have a pending identification and document check, after 2 days on the 25th They emailed me that my ...

Casoola Casino - 683 pound withdrawal not received

joined the casino in early march. was pretty impressed at first, good layout nice choice of slots. However, things took a turn for the worst when i ...

Casoola Casino - Delaying my withdrawal for several months

In february this year I registered with casoola casino and won £2,025. I withdrew. A few days later, I was emailed to provide KYC documents including ...

Casoola Casino - Withdrawal delayed since February

*This was rejected as you claimed I have used IBAS to resolve this, I haven't i have merely said this will be my next option if i get no response*I ...

Casoola Casino - Delayed payment since May 11th

Hi, I've a pending withdrawal since 11 may and i've been told to wait 24 hours multipile times. After different chats and email conversations all i'm ...

Casoola Casino - Delaying payment for months

Dear AskGamblers,20 February 2020 I have submitted request to witdhdraw 1411 pounds from my Casoola account...Shortly after that I was requested to ...

Casoola Casino - Delayed payments and ignored complaint process for withdrawal for over a month

I had played at Casoola and won £7.2K playing (in the cash part) which I withdrew initially and then the endless delaying started. Firstly they asked ...

Casoola Casino - Withdrawal and verification nightmare

I tried to make a withdrawal from Casoola casino on Sunday the 3rd £3700 I was emailed on Monday asking me to verify which I then went online and ...

Casoola Casino - Stop delaying my winnings

I withdrew my winnings on the 23rd march 2020, I've submitted all the know your customer verification requested which was all approved, including the ...

Casoola Casino - Delaying withdrawal for over a month

HeyI placed a withdrawal request for the total sum of £5437.60 on 31st March from Casoola and they have not paid out my money yet.On 7th April they ...

Casoola Casino - I just want my money

I wish I wasn't having to resort to this but I have been more than patient. I will start right from the beginning. I stumbled across Casoola around ...

Casoola Casino - Stalling payment

Have deposited 200 gbp and received a 200 gbp bonus, lost all the bonus and part of my deposit when finishing the wagering requierements associated, ...