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Casoo Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 372 reviews
9.5/10
372 reviews
Complaint Response 26 complaints
2 days avg. 26 complaints

AskGamblers Quick Overview

Editor’s View

Casoo Casino takes you on an adventure in space! The endless cosmos isn’t empty – at least not when we talk about Casoo Casino. Players can find a wide range of casino games they can enjoy on PC, Mac or mobile.

What we like
  • Top tier software providers
  • Mobile friendly design
  • Live chat open 24/7
What we don’t like
  • Limited selection of table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casoo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casoo.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Norwegian, Polish, German, Danish, Spanish
Casino Type
Mobile, Instant Play, Live Casino, Crypto Casino

General Information About Casoo Casino

When you’re looking at the best casino websites, each of them is a part of a reputable gambling company and has a respected licence that allows them to provide gambling services. Casoo Casino isn’t an exception. It comes with a Curacao gambling licence and is owned and operated by SG International N.V.

Registration is simple, and some personal details are required to get started. Remember that you have to be 18 or older to enter Casoo Casino.

Before you take off to explore the vastness of Casoo Casino, we recommend you read our casino review, in which you will learn everything about this operator, ranging from the set of games offered to responsible gambling tools available.

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Complaints

Read the complaints other players have left for Casoo Casino. Learn more about complaints.

Show all complaints
Casoo Casino - Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
staus Resolved
€600
Casoo Casino - Allowed me to KYC and Deposit from restricted country

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

  1. Void all stakes on my account
  2. Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

staus Resolved
Casoo Casino - Depositing amounts exceeding deposit limits
Hello,

Firstly, I am re-submitting this complaint as my first attempt got rejected due to insufficient evidence. I will try to structure this one as best as I can, with evidence to support all my claims, and I hope that you will give it a chance because I believe I have a good case. Secondly, apologies in advance for the long post.

This complaint is in regards to Casoo casino allowing me to deposit amounts exceeding my confirmed deposit limit.

Before I start, I want to clarify that Casoo casino do not have any tools on their website that allow the user to set their own deposit limits. To be able to set a deposit limit, the user has to request it via email. Their terms and conditions state the following under section 8.4:
“8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact [email protected]. Any confirmed reductions to your deposit limit will be of immediate effect.”
I will also mention that my account has been fully verified since I started playing (ID, address and deposit method)

Below is the full timeline of events. I will try to attach evidence for each point.

1. My initial request
On the 5th of January 2020 I emailed [email protected] asking them to set a monthly deposit limit on my account. They replied the following day to say that the support department can not set limits and that I should contact the security department instead ([email protected]) . This email conversation is attached as “Attachment 1”
I believe that I had then forwarded the email to the security department immediately after. However, I think I deleted the email and could not find it.

2. Following request being ignored by the security department
On the 11th of January 2020 I emailed [email protected] asking them to set a monthly deposit limit on my account. They did not reply. Email attached as “Attachment 2”

3. Receiving confirmation that a deposit limit has been set
On the 13th of January 2020 I emailed again, telling them that I have been depositing more than I can afford to lose due to the lack of a deposit limit and asking for one to be set again. Email attached as “Attachment 3”
They replied asking for a more detailed explanation of why I want to have a deposit limit set. I replied to them 5 minutes later, giving them the information they asked for and requesting a limit of 20euro per month to be set.
Later that day, I received confirmation from their security department that they have set a limit on my account for 20euro/month. Emails attached as “Attachment 4”

4. Continuing to be able to deposit freely
After receiving confirmation that the deposit limit has been set, I did not play for a week. However, because I am an impulsive gambler and struggle to control my urges, I went back and tried to deposit. To my surprise, it worked. I deposited 20 euro, lost it, tried to deposit again and it worked. Rinse and repeat 100 times from January until present.
I lost much more than I can afford in this period of time. Two days ago, I asked Casoo support (live chat) to send me a summary of my deposits from January-March. They then emailed it to me – please see “Attachment 5”. You will be able to see that I deposited 1600 euro between February and March.
I had also deposited 2000 euro in January. A large part of this amount was deposited while being ignored by the security department but before they confirmed the deposit limits.

The AskGamblers website states the below in the submit-complaint screen
a) "The ignorance or misunderstanding of the casino terms and conditions is not an excuse and if you have really breached one or few of them, the online operator is within its powers to act accordingly. If it’s written that you have to wait at least 24 hours until the deposit changes take place, then you must wait for a day and that’s all, no exceptions would be accepted."

In my opinion, this was not the case. I believe I have a good understanding of the casino terms and conditions and my actions were in line with the terms.

b) "Did the casino accept deposits amounts exceeding the deposit limits? If so, then you are free to ask for a refund for all sums accepted by the casino, which are over the deposit limit, you have set. There are no exceptions for this rule and each casino is obliged to follow it."

In my humble opinion, this was the case here. This is why I am trying to obtain a refund.

I believe that any deposits made in February-March (which surpass the monthly limit of 20euro) should be refunded. This means 1540euro.
I also believe that deposits made between January 6thth-January31st should be refunded in good faith. From my calculations , this was 800euro.
Total refund amount I am seeking is 2340euro.

Please, if the format of the attachments is not good enough, let me know and I will send you the emails either in PDF or original HTML format

@AskGamblers, I hope you will find that this situation deserves a fair trial.

Thank you
Adrian
staus Resolved
€500

Complaint Statistics

Resolved 25
Avg. Amount $ 2,613
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.5/10 372 reviews

Top reviews from our players

As a Vegas native who knows casinos inside out, I’m impressed with Casoo. The space vibe is classy, not cheesy. It has a smooth interface—easy on desktop and mobile. Payments are lightning fast, even with crypto, which I use a lot. Great graphics and top-tier game providers keep things sharp. The customer support is actually helpful. Casoo is my go-to when I want a little action after closing a deal.

I’d like to see more table games for variety. It’s not a big deal, though. The existing selection still keeps me entertained but a little extra choice would make it perfect.

Honestly, I get bored pretty quickly when playing casino games, but Casoo Casino keeps me hooked. They’ve got top-tier software providers, so the graphics are crisp and the gameplay is smooth, which totally amps up the thrill factor.

The only thing I’ve noticed is the limited selection of table games. It’s a bit disappointing when I’m in the mood to try something new or switch things up.

As a crypto buff and busy entrepreneur, I appreciate how Casoo makes payments lightning fast. Their game selection is huge, and I’m hooked on live dealer blackjack; it’s my go-to stress relief after meetings. The site runs smooth on both desktop and mobile, which fits my on-the-move lifestyle perfectly. Customer support is solid and actually helpful when I need it.

If I had to nitpick, the table games section could use more variety maybe more blackjack and roulette options. Still, everything else is smooth and enjoyable!

Casoo’s been such a fun little treat whenever I’m babysitting and need a quick brain break. I play Banana Keno almost every night while rocking the twins to sleep it’s become a bit of a routine at this point! The site layout’s a dream too, even when I’ve got one eye on the game and another on a baby monitor, I never get lost. Plus, it works so well on my phone, I can sneak in a quick round while waiting for the kettle to boil or when I’m out in the garden.

I do wish there were a few more playful table games to explore, just for variety. But truthfully? It doesn’t change much. Casoo’s still my go-to casino when the house is quiet and I’ve got a moment to myself.

I really liked how Casoo welcomed me with that awesome 100% bonus and 100 free spins when I first signed up. It felt like a great way to explore the site and try out a bunch of different slot games without burning through my own money too quickly. The bonus gave me a solid head start, and I was able to stretch my playtime way longer than expected. One of the coolest features I’ve come across is the Glimmer reward system it’s actually fun and feels like I’m being rewarded just for playing the way I like, not because I’m racing against some countdown or chasing difficult tasks. It’s super chill and keeps me coming back. I mostly play on my phone, and honestly, the mobile experience has been flawless so far. No freezing, no crashing, just smooth, easy gameplay wherever I am. Casoo really nailed it with the balance of fun and functionality.

One thing I’ve noticed while playing is that the live casino section doesn’t include a few of my favorite games, like Lightning Roulette or Sweet Bonanza. I’m not sure if it’s a regional restriction or just something that hasn’t been added yet, but it’s definitely a bit of a letdown. Those games are my go-to when I want something more exciting or fast-paced, and playing them live adds a whole different level of fun. It’s a little disappointing not seeing them available, especially when the rest of the site offers such a wide variety of games. I’m hoping it’s just a temporary thing or something they plan to update in the near future. If they could expand the live game selection or make more titles accessible across different regions, that would really level up the experience for me. Until then, I’m still enjoying the site, just missing that extra thrill.

I’ve been testing out a bunch of online casinos lately, just trying to find one that really clicks and honestly, Casoo is the one that stood out. This one’s a keeper for sure. What really got me hooked is how fast and easy the payments are. Seriously, no hidden fees, no complicated steps, and I usually get my money almost instantly. That kind of speed and transparency is rare, and it alone puts Casoo at the top of my list. I’ve dealt with platforms where payouts take days, or where they hit you with surprise charges, but not here. On top of that, the game selection is absolutely massive. There’s always something new to explore whether it's fresh slots, live tables, or quirky games I haven’t seen before. Every time I log in, it feels like a fresh experience. So far, Casoo has been nothing but a blast. Definitely sticking with it.

Honestly, I don’t have any complaints so far everything’s been smooth and exactly what I was hoping for. From the moment I signed up, the whole process felt simple and straightforward. The site runs well, loads fast, and navigating through the games or different sections is super easy, even for someone who isn’t the most tech-savvy. The bonuses were delivered as promised, and I haven’t run into any glitches or issues while playing. Deposits and withdrawals have been quick and stress-free, which I really appreciate since I’ve had delays on other sites in the past. Customer support hasn’t been needed yet, which is a good sign that things are working as they should. Overall, it’s been a really satisfying experience from start to finish. If things stay this way, I can definitely see myself sticking with this casino for the long haul. It’s refreshing to find a platform that just works.

One thing I really appreciate about Casoo Casino is that it’s fully licensed and reputable, which gives me peace of mind while playing. Knowing that the platform is regulated makes me feel safer when depositing and withdrawing money, and I know my information is being handled properly. On top of that, I’m really into the overall design and theme of the site. It has a charming, space-inspired look that feels a bit different from other casinos I’ve tried. The colors are easy on the eyes, the layout is user-friendly, and the whole vibe is fun yet relaxing. It creates a nice atmosphere that makes gaming more enjoyable, especially when I just want to unwind after a long day. Everything runs smoothly too, from loading games to navigating between sections. Casoo really nailed it when it comes to combining style with functionality. I look forward to spending more time exploring their game selection.

One thing I’ve noticed about Casoo Casino is that they currently don’t offer any reload promotions, which might be a downside for players who enjoy regular bonuses or ongoing incentives to keep coming back. Once you’ve claimed the welcome offer, you’re mostly playing for fun or relying on your luck to keep the momentum going. That being said, Casoo still manages to stand out in other areas, and I think it's doing pretty well overall. The platform is smooth, visually appealing, and easy to navigate. The game selection is solid, with plenty of variety across slots, table games, and live dealer options. Even without frequent reload bonuses, the overall experience feels enjoyable, and it’s clear that Casoo puts effort into delivering a quality casino environment. If you're someone who values a clean, reliable gaming experience over constant promotions, then Casoo is definitely worth checking out. I’d say give it a try!

After a tough exam week, Casoo has become my favorite weekend escape. There’s something about playing Book of Dead that feels extra fun when your brain is overloaded from lectures and studying. It’s the perfect way to relax and unwind after long hours of schoolwork. I also love how smooth the site runs on mobile and I can also easily sneak in a few spins from bed or even during short breaks between study sessions. One thing that really impressed me is their live chat support. I had an issue with a payout once because of my dorm's terrible Wi-Fi, and the support team was super quick to respond and help me sort it out. That kind of fast, helpful service really makes a difference. Overall, Casoo has been a great way to take a break, de-stress, and enjoy some fun gameplay when I need a mental reset. Highly recommended!

If I had to point out one small downside, it would be the table games section. It feels a bit limited compared to some other sites I’ve used. Sometimes I’m in the mood to try something different or explore new games, but I find myself seeing the same options over and over again. It’s not a huge issue since the games they do have are fun and work well, but it would be nice to see a little more variety added. A few more unique or less common table games could really help keep things fresh and interesting for regular players. That said, it doesn’t take away too much from my overall experience on the site is still really enjoyable, and everything else works smoothly. It’s just something I noticed as I’ve spent more time on the platform. Hopefully, they expand what they offer on the selection a bit in the future.

I've been on the hunt for a good casino, and Casoo Casino has been a solid choice! I’m having a great experience so far with awesome graphics and bright, rich slots that make playing super fun. Plus, there’s a ton of game providers, which keeps things fresh as I search for my favorite games. I’m still waiting to hit a win that I can withdraw, but I’ve heard their withdrawals are quick, so fingers crossed!

Their customer service can be a bit slow, which can be frustrating when you’re looking for help ASAP. But when they do reply, it's not some generic response so I think it's still nice overall.

I’ve played blackjack for decades in smoky rooms and loud floors, but Casoo made my first step online feel easy. At first, I was anxious. I clicked on that Monopoly Live game and had no clue what I was doing. But the support team helped right away, and the dealer was kind and patient. Now, I spend most afternoons on live blackjack or roulette with a cup of tea. The site also runs smoothly, the layout’s easy on the eyes, and payouts are solid. Plus, I'm very thankful for the 100% match and 100 free spins on my first try.

The 25x wagering took me a bit to understand, but it’s fair once you get the hang of it. At first, it felt a little confusing, especially figuring out how much I needed to play through. But after a few rounds, it made sense, and it actually seems pretty reasonable compared to other sites.

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