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Casoo Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 372 reviews
9.5/10
372 reviews
Complaint Response 26 complaints
2 days avg. 26 complaints

AskGamblers Quick Overview

Editor’s View

Casoo Casino takes you on an adventure in space! The endless cosmos isn’t empty – at least not when we talk about Casoo Casino. Players can find a wide range of casino games they can enjoy on PC, Mac or mobile.

What we like
  • Top tier software providers
  • Mobile friendly design
  • Live chat open 24/7
What we don’t like
  • Limited selection of table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casoo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casoo.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Norwegian, Polish, German, Danish, Spanish
Casino Type
Mobile, Instant Play, Live Casino, Crypto Casino

General Information About Casoo Casino

When you’re looking at the best casino websites, each of them is a part of a reputable gambling company and has a respected licence that allows them to provide gambling services. Casoo Casino isn’t an exception. It comes with a Curacao gambling licence and is owned and operated by SG International N.V.

Registration is simple, and some personal details are required to get started. Remember that you have to be 18 or older to enter Casoo Casino.

Before you take off to explore the vastness of Casoo Casino, we recommend you read our casino review, in which you will learn everything about this operator, ranging from the set of games offered to responsible gambling tools available.

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Complaints

Read the complaints other players have left for Casoo Casino. Learn more about complaints.

Show all complaints
Casoo Casino - Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
staus Resolved
€600
Casoo Casino - Allowed me to KYC and Deposit from restricted country

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

  1. Void all stakes on my account
  2. Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

staus Resolved
Casoo Casino - Depositing amounts exceeding deposit limits
Hello,

Firstly, I am re-submitting this complaint as my first attempt got rejected due to insufficient evidence. I will try to structure this one as best as I can, with evidence to support all my claims, and I hope that you will give it a chance because I believe I have a good case. Secondly, apologies in advance for the long post.

This complaint is in regards to Casoo casino allowing me to deposit amounts exceeding my confirmed deposit limit.

Before I start, I want to clarify that Casoo casino do not have any tools on their website that allow the user to set their own deposit limits. To be able to set a deposit limit, the user has to request it via email. Their terms and conditions state the following under section 8.4:
“8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact [email protected]. Any confirmed reductions to your deposit limit will be of immediate effect.”
I will also mention that my account has been fully verified since I started playing (ID, address and deposit method)

Below is the full timeline of events. I will try to attach evidence for each point.

1. My initial request
On the 5th of January 2020 I emailed [email protected] asking them to set a monthly deposit limit on my account. They replied the following day to say that the support department can not set limits and that I should contact the security department instead ([email protected]) . This email conversation is attached as “Attachment 1”
I believe that I had then forwarded the email to the security department immediately after. However, I think I deleted the email and could not find it.

2. Following request being ignored by the security department
On the 11th of January 2020 I emailed [email protected] asking them to set a monthly deposit limit on my account. They did not reply. Email attached as “Attachment 2”

3. Receiving confirmation that a deposit limit has been set
On the 13th of January 2020 I emailed again, telling them that I have been depositing more than I can afford to lose due to the lack of a deposit limit and asking for one to be set again. Email attached as “Attachment 3”
They replied asking for a more detailed explanation of why I want to have a deposit limit set. I replied to them 5 minutes later, giving them the information they asked for and requesting a limit of 20euro per month to be set.
Later that day, I received confirmation from their security department that they have set a limit on my account for 20euro/month. Emails attached as “Attachment 4”

4. Continuing to be able to deposit freely
After receiving confirmation that the deposit limit has been set, I did not play for a week. However, because I am an impulsive gambler and struggle to control my urges, I went back and tried to deposit. To my surprise, it worked. I deposited 20 euro, lost it, tried to deposit again and it worked. Rinse and repeat 100 times from January until present.
I lost much more than I can afford in this period of time. Two days ago, I asked Casoo support (live chat) to send me a summary of my deposits from January-March. They then emailed it to me – please see “Attachment 5”. You will be able to see that I deposited 1600 euro between February and March.
I had also deposited 2000 euro in January. A large part of this amount was deposited while being ignored by the security department but before they confirmed the deposit limits.

The AskGamblers website states the below in the submit-complaint screen
a) "The ignorance or misunderstanding of the casino terms and conditions is not an excuse and if you have really breached one or few of them, the online operator is within its powers to act accordingly. If it’s written that you have to wait at least 24 hours until the deposit changes take place, then you must wait for a day and that’s all, no exceptions would be accepted."

In my opinion, this was not the case. I believe I have a good understanding of the casino terms and conditions and my actions were in line with the terms.

b) "Did the casino accept deposits amounts exceeding the deposit limits? If so, then you are free to ask for a refund for all sums accepted by the casino, which are over the deposit limit, you have set. There are no exceptions for this rule and each casino is obliged to follow it."

In my humble opinion, this was the case here. This is why I am trying to obtain a refund.

I believe that any deposits made in February-March (which surpass the monthly limit of 20euro) should be refunded. This means 1540euro.
I also believe that deposits made between January 6thth-January31st should be refunded in good faith. From my calculations , this was 800euro.
Total refund amount I am seeking is 2340euro.

Please, if the format of the attachments is not good enough, let me know and I will send you the emails either in PDF or original HTML format

@AskGamblers, I hope you will find that this situation deserves a fair trial.

Thank you
Adrian
staus Resolved
€500

Complaint Statistics

Resolved 25
Avg. Amount $ 2,613
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.5/10 372 reviews

Top reviews from our players

I'm a social media influencer, and honestly, I was skeptical when Casoo asked me to try their site. I’ve been to plenty of online casinos, and most feel the same, but Casoo really surprised me. The site runs perfectly on my phone, loads fast, and doesn’t eat up data (a lifesaver when I’m on the go). The game selection is stacked with big names like Evolution and Pragmatic Play, and I love that I can use crypto for deposits and withdrawals. Plus, their live chat support had my questions about my first deposit sorted in minutes.

If I had to pick one thing to improve, it’d be the table games section. It’s a bit limited compared to slots. Still, it’s a small thing considering how smooth and fun the whole experience is. Solid 10/10 from me.

Casoo's become my go-to while waiting for Uber bookings. I first played Jingle Bell Bingo here during a long break, and since then, it's been a solid companion during free times. The site's super mobile-friendly, which is perfect for someone like me who's always on the road. And, hey, to be very honest, I've only had good experiences with Casoo. Everything just works the layout’s clean, loading times are fast, and it doesn’t eat up too much data. What stands out most though is the support team. Back when I was figuring out how to make my first deposit, they replied quickly and helped me sort things out. It was one of those days where I just needed a win, and they gave it.

If there’s one thing I’d change, I’d add more games. What’s there is good, but I sometimes find myself wanting something new. A bigger library would really take this to the next level.

Casoo Casino is the first online casino I played with. The good thing is that the site works well on both my phone and laptop, so I can enjoy games anywhere. The live chat is open all day and night, and their support team is fast and helpful. I also like that Casoo works with top software names like Evolution and Pragmatic Play, which means the games run smoothly and look great. The payment options are easy to use, and I can even use crypto like BTC or ETH. There’s a good welcome bonus too, and the site is easy to use even if you’re new to online casinos. That is why I love it!

While I enjoy Casoo Casino, there are a few things that could be better. The choice of table games is small. If you love blackjack or poker, you might find the options limited. Well that's the only one downside for me, nothing else.

Dear jonhnamval55, Thank you for taking the time to share such a detailed review! We’re delighted to hear that your experience with Casoo has been a positive one. It’s wonderful to know that our platform runs smoothly and that our support team has been able to assist you whenever needed. We’re also glad that you enjoy our game selection. Your kind words about the welcome bonus and overall usability mean a lot to us, especially for players who are just starting their journey at Casoo. We truly appreciate your feedback regarding table games. Expanding our selection and adding more variety is something we’re always working on, and suggestions like yours help us shape our future improvements. Thank you again for your review. We’re happy to have you in the Casoo community and look forward to bringing you even more fun and rewarding experiences in the future! Kind regards, Casoo Team

user avatar

As someone who enjoys different themes in slot games, I love the quirky space-themed vibe of the site. I think, the smooth gameplay, and the VIP program that actually rewards loyal play hook me as it feels more like a fun quest than just grinding for bankroll. Also, deposit and payout options are flexible, I’m talking crypto, e-wallets, cards, and even bank transfer all handled pretty fast. So far, I’ve been having a blast with games from heavy hitters like NetEnt, Evolution, and Pragmatic Play.

There’s a small fee on withdrawals if you haven’t met the playthrough requirements, but they’re pretty clear about it upfront. Aside from that, customer support can sometimes be a bit slow, but overall, it gets the job done.

I’ve spent years in land-based casinos, but Casoo is my first online try, and it’s been great. The sign-up bonus gave me extra spins to test things out, and the slots selection is huge with big-name titles I trust. The site runs smoothly on my phone, even late at night. I also liked how easy deposits and crypto withdrawals are, plus 24/7 live chat support helped me right away.

The only minor thing is the table game variety isn’t as deep as I’m used to. Still, for slots and live dealer fans, Casoo delivers. Solid 10/10 from me.

Casoo has a nice sci-fi vibe that actually makes it fun to use. I also appreciate how smooth the site runs, even when switching between slots and live games. Deposits have been quick and hassle-free every time I’ve used it.

I’ve found the promotions kind of underwhelming. There are bonuses, but they don’t seem as generous or frequent as other casinos. It’s fine if you’re here just to play, but not ideal if you’re chasing offers.

Dear Customer, Thank you for taking the time to share your experience with Casoo. We’re happy to hear that you enjoy the atmosphere and find the platform smooth to use, with deposits working quickly and easily. Making sure every part of your experience feels effortless is always a priority for us. Regarding promotions, our bonuses are made to add extra fun and give players a chance to enjoy more of the games. Though structured a bit differently, they’re intended to add extra fun and rewarding opportunities throughout your gameplay. We hope you’ll continue exploring them and discover even more ways to enjoy your sessions. Your feedback is appreciated and helps us ensure an enjoyable experience for all players. We appreciate you sharing your thoughts and hope you continue having fun at Casoo. Warm regards, Casoo Team

user avatar

Been on Casoo for a bit now and tbh, it’s been a pretty chill ride. That 100% bonus + 100 spins on sign-up gave me a solid start. It helped me try out some fun slots without burnin thru my balance too fast. The Glimmer thing’s a nice touch too, I get rewards just by playin like normal, no pressure at all! I mostly play on my phone, and the site runs great even on a small scree, no lag or weird bugs. Plus, they support crypto, so depo and cashouts are fast and EZ!!!

Only thing I’ve noticed is Casoo’s not available in some places. I was abroad for work a few weeks back and couldn’t log in at all… sighhh. Had to fire up a VPN just to get access ’cause I really wanted something fun to do while on break. Not the biggest deal, I just hope they expand their license to cover more countries.

Dear SigVart,
 Thank you so much for taking the time to share your experience with Casoo. We’re delighted to hear that you’ve been enjoying your time with us and that our platform has provided you with a positive gaming experience.
 Regarding the unavailability in certain regions, please note that due to licensing restrictions, we are not always able to operate everywhere, and we understand how inconvenient this can be when you’re travelling. Rest assured, we are continuously exploring opportunities to expand our availability while remaining fully compliant with regulations, so that more players can enjoy Casoo seamlessly.
 Your feedback is truly valued, and we deeply appreciate both your support and your patience. Should you ever need assistance or have any further questions, our team will be more than happy to help via live chat or at [email protected].
 Warm regards,
 Casoo Team

user avatar

I’ve been on Casoo for about a year now, and honestly? No regrets. As someone who crunches numbers all day and runs a side biz, I don’t have time for clunky sites or long waits and Casoo delivers. Clean layout, super intuitive, and I can jump into whatever I’m in the mood for, usually blackjack or roulette. The Glimmer loyalty system is a nice touch too and I’ve been grinding toward those rewards steadily. Crypto support is solid. I’ve been using Bitcoin and withdrawals have been quick and painless. Bonuses are generous, I once got 100% deposit bonus then 100 free spins.

I came from a platform that made it almost impossible to get my winnings out, so stumbling upon Casoo felt like a breath of fresh air. Everything just works smoothly, from the layout to the games, especially on mobile. Big names power the games here, so nothing feels sketchy or outdated. The 24/7 live chat was a game-changer when I had questions late at night.

If you’re into table games like I am, you might notice Casoo doesn’t go all-in on variety there. You’ll still find the basics, but not as many twists or versions to keep things fresh. That said, the slots and live dealer games more than make up for it if you’re just here to unwind and win.

I stream casino games on YouTube, and tried Casoo for the first time on a live session my followers loved it!! Super clean design, easy to navigate, and packed with slots and live tables. The welcome bonus was generous, perfect for showing off those big spins. The loyalty rewards are fun and give solid value for regulars.

I do wish withdrawals were a bit quicker sometimes, especially after a good win when I’m excited to cash out. That said, it’s not a major issue and definitely doesn’t ruin the overall experience. Everything else runs smoothly, so the slight delay is manageable.

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