CasinoWilds

Item: CasinoWilds
Rating: 1
Author: Bojana O.

CasinoWilds

The casino is blacklisted.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 18 reviews

5.4/10

18 reviews

Complaint Response 7 complaints

2 days avg. 7 complaints

What we like

Games available in instant play mode
Mobile gaming available on all devices
Live chat
Live Games
SSL Encryption

What we don’t like

Live chat not available 24/7
Card deposits incur a small fee

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Bojana O.

CasinoWilds Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.casinowilds.com

Established

2016

Licences

Malta Gaming Authority, Curacao Gaming Control Board

Affiliate Program

CasinoWilds Affiliates

Languages

English, Finnish, German, Norwegian

Casino Type

Instant Play, Mobile

Deposit Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafecard, Visa, Trustly, Skrill, Zimpler

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Paysafe Card, Visa, Skrill, Trustly, Zimpler

Withdrawal Fees

Withdrawal Limit

EUR 10,000 per month

Currencies

Euros

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Betsoft, Play'n GO, Genii

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

CasinoWilds is an online casino that rewards players with Wild Symbols the more they play. These then convert to bonuses and free spins as an extra incentive. The casino is home to games from NetEnt, Play’n GO, Betsoft, and Genii. All games can be played in instant play mode or through the mobile casino. The casino also provides a selection of live games. CasinoWilds is licensed and regulated by the Malta Gaming Authority and Curacao eGaming.

Restricted Countries and Territories

Players in the following countries will not able to register at CasinoWilds: Afghanistan, Iran, Iraq, Kuwait, Syria, Yemen, Ethiopia, Somalia, Curacao, Cyprus and the United States.

Mobile Gaming

Players can enjoy gaming where they want with the fully optimized mobile casino. Players can log in through their favourite mobile browser on virtually any mobile device. They’ll have access to a number of the casinos most popular games.

Security and Fairness

The casino employs the most advanced level of SSL encryption to ensure your personal and financial details are kept secure. And to ensure their games result in random outcomes they use a trusted Random Number Generator.

Support

The casino provides a friendly live chat facility open between the hours of 10:00 – 00:00 CET. Other forms of contact include email or visiting their help and FAQ’s section.

Virtual Games

The casino is home to hundreds of video slots from some top gaming providers. Games can be easily accessed through a user-friendly interface with an in-built search option. Players have a wide choice of games which includes games like the Twin Spin Slot, Dead or Alive Slot, Eye of the Kraken Slot and Motorhead Slot.

Players also have a variety of table games. These include a large selection of blackjack and roulette games with many different variants. Games like European Roulette, Zoom Roulette, American Blackjack and Pontoon Blackjack are all available. Other table games include Baccarat, Craps and many more.

Live Games

Live games are also available around the clock which include variants of both live blackjack and live roulette.

Complaints

Read the complaints other players have left for CasinoWilds. Learn more about complaints.

Show all complaints

Submit complaint

Withdrawal Unfairly Forfeited

So this is the case.. I made a deposit of 20 EU with came with a 100% deposit bonus. The max bet while playing with this bonus is €3,- I managed to wager the total amount of wagering requirement with a maximum bet of 2 euro,s. My bonus was wagered and converted to cash at 372 euro’s. No bonus was active or inactive anymore because of meeting wagering requirements. After that i played a max. Total of 20 bets at €5,- AGAIN: BONUS WAS NOT ACTIVE OR INACTIVE ANYMORE! The wagering was met and 352,45 was converted in real cash. I withdrawed the money, and a few hours later 332,45 was forfeited because of playing higher bets dan €3,-. How is this possible?! I already converted the bonus to real cash!! This is illegal what there are doing, never experienced this before at all the casino’s i’ve played! Please help me to solve this. I have screenshots of all the conversations

Resolved

€332

Winnings lost due to a software glitch which they are so slow to investigate

As the Casino have renewed they offer you again "first deposit bonus". Okay Cool! I took it. everything was fine, til i went to play Wazdan slots: Book of Magic and Hungry Shark. First slot: Book of Magic i got freespins and got triggered the freespins 4x times so i got total winnings 190€ and after the freespins ended, the slot shows me a black window with an "ERROR". i was like OKAY lets reload the game and i can get my winning money attached to my balance. Sad thing happened - the game opened just normal like i was neverEVER winning there just a seconds ago (im talking my win 190€) Okay what to do next? i contact to ChatSupport and they delivered my problem forward to Thenical Support - i was like okay maybe they act "FAST" i really hoped that. meanwhile support told me that i can play forward if i want. And i did! I wanted to try the same company games so i choose Hungry Shark. In a meanwhile i got also freespins and i won about 18-19€ there. After the freespins were completed the game shows me the same black window with the letter ERROR: i was like "thank you". and the money didnt attach my balance. so the money was lost aswell. Went back to Chatsupport and tell them that another game tells me the same error. They attached this story with the first one and told me that "We contact you as soon as possible". I was again really optimistic that maybe 24h max and i get my money. Til today i have been waiting over 3days. And everytime i go to chatsupport they telling me that they waiting answer of tehnical support. Its so ridicoulus already that i dont know waht to do anymore. Money what is lost is little bit over 200€. i really appreciate when i get my money back.

Unresolved

€200

Confiscated my win without any reason

I have played in the casino Wilds for a long time already and never had any issues. Unfortunately, a couple of days ago, on the twenty third August, to be precise, I got the email from the casino where they informed me that the winnings from my bonus have been confiscated due to the bonus abuse, my win was 1 200 EUR. Basically, the casino was stating that i have decreased the stake amount by 50% or more after a large win in order to complete wagering requirement while the bonus was active. I looked through the game history and found no sign for the violation they mentioned. So, next day I wrote to the casino that there should be some kind of mistake and there was no stake decrease. Well, I had no response..

Unresolved

€1,200

Took my winnings

Hi, Casinowilds sent me an e-mail 10nth of august saying: Hi Sunny! Dear players at CasinoWilds.com That you received this email means you are flagged as a trusted and important customer at CasinoWilds. Because we believe we can count on you, it's obvious that you can count on us too, so you get this email with a sincere and honest explanation of what has happened. As you may have noticed, we have not had any recent campaigns. This is not because we do not want to offer it, but because we have noticed that most players have taken advantage of our bonus system. Therefore, we chose to shut down all campaigns while we carefully investigated this. Now we have located and shut down these players and can gladly inform you that you are flagged as trustworthy with us and we will therefore be able to offer you much more in the future. To begin with, we have placed a 400% bonus up to € 1,000 in your account. It is already activated so just log in, choose the bonus and make a deposit. For example, you can deposit € 50 and play € 250 or deposit € 250 and play with € 1,250. Everything is up to you, of course, and the minimum deposit to take part in this offer is € 10. Another thing we have done is to raise our max bet when you play with bonus money. This has previously been € 3 but we have raised it to € 5 to make it easier to win big even with bonuses. In addition, we have removed the winnings for our bonuses so you can now unlimited profits and we have reduced the withdrawal time considerably. An important thing to consider now when you play with CasinoWilds is that you no longer play with your deposit first. When you make a deposit and have chosen a bonus, all money will count as bonus money until you have achieved the turnover requirement. Once you've finished trading, all money is obviously your real money and you can make a withdrawal whenever you want. Keep an eye out for the mail in the future, big changes will happen, so you'll get back as much as possible. If you have any questions or concerns, do not hesitate to hear from you. Sincerely The team at CasinoWild.com After taking the bonus and not being able to play i got following e-mail two days later: Hi Sunny! We want to once again tell you how sad we are that the site lay down yesterday, but you should know that we did everything in our power to get it up as quickly as possible. To compensate for the time you could not play, we offer you a nice bonus and also the chance to win 500 euros in cash. A 400% bonus up to € 1,000 is already waiting for you in your account. Just sign in, well the bonus "400% Weekend Bonus" and make your deposit. We will also give away € 500 in cash to the player with the biggest win this weekend. The draw is based on your bet and you get points for how big it is. Win / Bet = Points, ie you win € 0.50 and win € 300 on a spin or In a bonus you get 600 points. The player with the highest score this weekend receives a gratulationsmail on Monday and € 500 in cash. Keep in mind that everyone has the same chance to win regardless of your bet or wallet, hopefully you will be our big winner. We also want to remind you to keep an eye on your inbox, much will happen in the future and we guarantee you do not want to miss it! See in the casino! Sincerely The team at CasinoWilds After playing this bonus and wagered it fully which took me 2 days to complete my money just dissapered directly from my account when i tried to withdraw. I got an e-mail from their senior advisor claiming me to play in a way thats not allowed. I have always played like i played this time and lost probably the reason why i got this generous bonus offer by e-mail telling me how appreciated i am and flagged as a safe player. But this time i was lucky and won and now im being accused for play in a way thats not allowed? It seems like they send me the mail hope me to deposit and lose and if not they just tell me that i play in a way thats not allowed and dont pay me my winnings. I haven´t broke any of their terms and conditions. I was appreciated and a safe player till i won some money. Can you please contact the casino and tell them to do right by them selfs so they can stop steal costumers winnings. Best regards Sunny < surname removed >

Unresolved

€1,618

Unable to request small 31 euro withdrawal

Hi, I have found casino wilds with good promotion yesterday.So, I decided to claim their welcome bonus 200% which rollover requirements 40X as per terms.I had played whole night and enjoyed a lot to play there because of plenty of popular slots which pays really fair.First I was jumped 10X of my deposit but my balances decreases because of my bad luck!However I have wagered more than 80X so far and my balances showing withdrawable only 31 euro.So,I was decided to withdraw but problem faced into withdraw section.I can't withdraw any amount!There showing a strange new requirement is I have to wager my deposit once!! How funny!!!As I mentioned earlier I had rolled over more than 80X and my balances showing withdrawable but I can't withdraw.After that I contacted with live support who asked me to send her all screenshots what is my trouble about where She also claimed I can make withdraw request.For instance she couldn't help me to make withdraw request but she advised she will escalated this matter to their technical team.But after waited very long time,nothing happened.I never had experienced this kind of trouble ever my gambling life!So, I want to drag your attention this matter and your help will be highly appreciated. Thank you so much.

Rejected

Unfair confiscation of winnings

I have been playing regularly on CasinoWilds in the last three months. They changed their bonus rules about 3-4 months ago. Now real money and bonus money are separately on players' accounts. If player wins with real money, he can just forfeit the bonus and withdraw the winnings. I read their bonus terms, but was unsure if there is max bet when playing with real money. Their customer service answered that max bet rule does not apply when playing with real money. Every time I claimed a bonus, I first bet 7.5e-10e on slots with real money. If I lost real money, I changed my bet size to the maximum bet allowed (or less). If I had some nice winnings with real money, I forfeited the bonus and withdrew winnings. This happened 8 times in the last three months. Winnings were paid fast. Well, this week I got email that I have broken their bonus T&C. I had won about 400EUR with real money and forfeited the bonus. I was very surprised, I thought that I accidentally didn't have noticed that there was no more real money left and bet too much on bonus money. No, I hadn't touched the bonus money - now they just had started to interpret their rules differently, without noticing players! Max bet rule now applies too when playing with real money (the rule itself on T&C hasn't changed). Why I consider confiscation of my winnings unfair: 1) Their customer service gave wrong information 2) I played 3 months without problems with that information 3) If I was breaking the max bet rule all the time, they should have informed me about that long time ago. Not just one day decide to confiscate winnings. Their max bet rule is as follows: "When you have bonus(es) awarded to you and/or your account, whether active or inactive, you are not allowed to bet more than €3 per bet. Doing so will completely void the bonus or any redeemed amount from the bonus." I thought that this applies only when playing with bonus money (like it works in all other casinos). The other sentence says too, that even breaking the rule will void bonus or money redeemed from the bonus. Nothing about real money winnings. Anyway their customer service didn't know too how it should work... Now they still send promotion emails and they write: "Please note that we have changed the maximum bet while playing with bonus money to €3 per bet." This gives an impression that max bet applies only to bonus money. I have got final answer from the casino that they won't pay my winnings. I really hope they reconsider that decision.

Resolved

Unafair and unjustified ''Suspicious Activity'' accusations

Hello, I made my sign up to this casino on 30-6-2016, the name of the casino then was Bling City Casino, made a deposit of 100 euros via Neteller and got the 100 euro bonus. I start playing Pandoras Box slot game and I won 1087 euros. Because I didnt use the bonus I could forfeit the bonus of 100 and withdraw the rest 987 and I did. I first check my account that bonus hasnt been used to be sure I could withdraw. And I was correct. Casino then asked me for documents. Send them passport, ID, water bill and I was waiting for the payment. On 22-09-2016 respond me that my account is locked for investigation and it will take months !!!!! On 04-11-2016 they told me that my account is locked for ever because of suspicious activity..!!!!!! and they cant tell me more. I think they just dont want to pay my winnings. Can you please check my problem and let me know? Thank you very much

Resolved

€987

CasinoWilds Complaint Stats

Resolved 3 / 6

Avg. Amount $839

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

5.4/10 ● 18 reviews

Top reviews from our players

Casinolover717

9 years ago

3/10

- Idea for Wilds is good and could be a good base
- Design looks ok

- Their Service: after asking for RTP replied "We do this as a one time favor for you. You have all stats in your transactions. Please dont ask us again about this." > ridicilous reply and the next reply was in same style.
- Big Problems at balancing the amounts, sometimes it takes 5 minutes until the balance is to play.
- Search function gives weird display of games.
- Made deposit of 2x 50 for playing with 100 Euro and I could just withdrawal the amount, which got calculated for the first 50 Euro deposit. Rest amount I needed wager again.
- Loyalty program are boring Free Spins with lowest quality at the same boring Netent Slots

jubla2014

9 years ago

5/10

Good Promotions, nice Offer of Slots! I am a big Fan of Saucify Slots and I am able to play several of these with Casino Wilds!

First of all I had and have problems to play the Saucify Slots!
Although I have the best Internet Connection, the slots are slow and unstable, all the time!
Several spins take more than 20 sec.
Very often I get the message, an error occurred.
Many times I told this problem the Live-Chat and mailed the support!
They promised to solve it, but nothing happened till now!
What a bad support and service!
I play the Saucify Slots on many Casinos, but I had never difficulties!
Sorry, Casino Wilds call the Saucify Slots Genii Slots!
A very terrible experience!

Hi Jubla2014, Thank you for your review. I've checked with our technical department and we have no reports about there being any problems with the Saucify slots. I also tested several myself and loading time was as swift as usual. Loading times depend on the whole line of connections; the games provider, the platform, the site and the end user. Since you are the only player having reported a problem like this, I think the problem might have been local for you. I'm sorry you had a slow experience and hope that when you return, you shall not find the same problem again. Kind Regards, Anneli

CasinoWilds 9 years ago

vilnov

9 years ago

7/10

Lots of bonus, the wagering requirements are acceptable, helpful dear chat support ...

Sometimes it is very slow and unstable page, at least for me.

Hi Vilnov! It is actually the first time someone has told me that the page is slow and unstable - would you be able to tell me if that is the landing page or a specific game? Stability depends on our connection, your connection, and that of the games provider. If this happened during a specific game, it would be very useful for me to know to give feedback to the games provider and I will check with support if we had the same issues with any other players as well, of course. Our aim is to provide you with the best experience so your feedback is essential to us. Thank you very much! Anneli

CasinoWilds 9 years ago

Inactive user

9 years ago

7/10

I found this site very easy to use and definitely very friendly, compared to others I've used. I found the site also helps the user to find the best casino to match their needs.

zerooo

9 years ago

8/10

I am always interested in good welcome bonuses from casino and I think CasinoWilds has awesome welcome bonus. Make deposit of 20€ and play with 60€, on top of that you will also get 60 free spins in next following days. Really great promotion for first deposit and respect for that!

Yes, of course I claimed this welcome bonus. Starting balance was nice and I was playing with bets around 0.4€ to 0.8€.. but I guess it wasn't my lucky day here. I managed to catch some good winnings but all were below x100 bet. While I was playing it was really hard to raise my balance on over 100€. Beside that I was changing the games so much and in the end I lost the money. Otherwise I think this casino is great – well great for at least first deposit. After that it isn't so great at all. There are no bonuses for second, third deposit and I really miss that here.

The only promotions which they have after first welcome bonus is win trip for two in Las Vegas and some Loyalty Program which I do not like so much because it depends on how much you play there. I think there should be at least three deposit bonuses which doesn't based on that. Otherwise I had some nice time while I was playing here and maybe I will play again in near future – but only if they add 2nd and 3rd deposit bonus. Hehe. My ratio for CasinoWilds will be 8 out of 10 possible stars. I trust them and I think it's a descent online casino with good welcome bonus. Selection of video slots is quite good, I like their design – each video slot has big logo picture so it's much easier to scroll down in game menu and find the right game. Or you can use search tool box of course.

katemak

9 years ago

8/10

When I saw this casino for the very first time I didn't know neither realized its well known casino but re branded as Casinowilds, actually this is the former Bling City Casino. Dont know why they close their doors but I guess all is good since their are again in the market. Their site is totally different and as I can see they added some new casino games providers as a Play’n GO, Betsoft, and Genii.

Must say not my favorites the second mentioned as I never liked their games as Play N Go and Genii are slots which I a familiar with. The thing I liked about Casinowilds they have added live support feature although the old Bling City casino never had that feature but still they would answer via email support very quickly.

Their welcome bonus is great which is 200% match but seeing it this way would be up to 20 euros because their promo is deposit 20 euros $ play with 60 euros which by my opinion is a great bonus and think every player should take advantage of it because of the wagering of this bonus. The wagering requirements of this bonus is X 38 but the bonus only not like other casinos will give you the same amount but the wagering would be deposit plus bonus given.

I sign up here maybe few months ago when they had some promo with free wilds. Other thing I like about this new casino is the free spins given. There is 2 different types of free spins which the first one free spins have wagering and the others are wild free spins which are real one so no wagering at all. As I understood those wild free we earn them while we play. Well cant brag about them too much because I have only few of them just because I had terrible run on Piggy Riches.

I made few deposit so far and still didn't had a withdraw,hopefully it will be soon. They have once a week free spins giveaway which is not that bad sometimes there are 5 or 10 free spins but at least they are free. They have two licence which the other one I dont trust at all but at least they have Maltese licence so I believe they are solid casino. Never had any problem with Bling City so I believe wont have any with Casinowilds. My impressions are good till now so I think I will visit this casino occasionally.

Thank you for your review! We hope to improve further and to keep you as a satisfied player for a long time to come - Hope you will soon be able to make a hefty withdrawal ;-) Anneli Affiliate Manager CasinoWilds.com

CasinoWilds 9 years ago

quitlly

9 years ago

1/10

Polite customer support. Can't say much more then that.

False advertisement, on there website they write with big letter deposit 20 play with 60, so I made an account and couldn't find this offer they have all over there website, contacts support and after a while they say its not longer available. I thought this is weird and also false advertisement, so I ended my account right there and I wont ever come back to this casino, wont be a member of a casino who deceives customers, in some countries false advertisement is illegal and they should stop doing that.
If you want a safe and honest casino DONT register here.

Dear Quitlly, I have tried to find you in our database but I don't know enough about you to be able to find your account with CasinoWilds. Certain countries are restricted from this bonus, which is clearly stated on the bonus information page (promotions). The bonus itself is currently set to being active until 30 June 2017 and many players receive this bonus daily. You need to make your first deposit within 30 days of registering on the site for the bonus to be available. If you met these criteria, could you please let me know your user name to allow me to investigate this further? We would of course like to credit the bonus to you upon your first deposit if you are eligible to receive it. We do not run any false or illegal ads. Kind Regards, Anneli Affiliate Manager

CasinoWilds 9 years ago

Chris23

9 years ago

8/10

I used the welcome casino offer, deposit 20 get 60, bonus money after deposit instantly added to account.

1st slot Book Of Dead, was a great start, won over 100x bet from 1e. Later monster hit on Alien Robots x800 bet on 1,2 stake. Account has risen to 900 euro, more netent Wild Rockets, up to 1200e. It was great session. I finished wager with 850 euro. I send docs, id and bill, 24 hours later casino cashout money to skrill account.

Good helpful support. Fast cashout.

A little too high wager. Page navigation, slots search.