CasinoSecret
- Top tier software providers
- User-friend lobby
- Multiple support options
- Mobile-friendly design
- Limited selection of table games
CasinoSecret is an online casino where members can spend their time enjoying games ranging from slots to table games. The casino also boasts a diverse selection of top gaming providers which means members can play titles from the likes of NetEnt, Big Time Gaming, Betsoft, Elk Studios, and Thunderkick. The site is available to reach instantly through a web browser or members can use their mobile casino. Casino Secret is licensed and regulated by the jurisdiction of Curacao.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here due to legal regulations. Among others, players from Austria, France, Poland, Puerto Rico, the United Kingdom and the United States of America won't be accepted. Players should also check that gambling is legal in their jurisdiction before attempting to open an account here. The full list of restricted countries can be found on this review page under ‘More casino details’.
Virtual Games
The lobby at CasinoSecret is user-friendly and home to plenty of gaming providers that include NetEnt, Big Time Gaming, and Betsoft. Games are already categorized by the individual providers making it much easier to browse and players will be able to get to their favourite games quicker.
There’s also a search engine that can completely cut out browsing times and pinpoint exact games. Titles here include Gonzo’s Quest Slot, Bonanza Slot, Starburst Slot, Dead or Alive Slot and Aloha! Cluster Pays Slot.
Players will also find a small selection of table games with includes titles like American Roulette, Classic Blackjack and other popular versions of these games.
Live Casino
Players who like betting with real-life dealers will enjoy the live casino that is available here. Rooms are open around the clock and there are games from the likes of Evolution Gaming. Players can enjoy games like Live Three Card Poker and Live European Roulette.
Mobile Gaming
Anyone who prefers gaming on the go can play at CasinoSecret using their mobile, smartphone and tablet devices. The casino can be easily reached through a compatible mobile browser eliminating the need to download an app. A large selection of casino games, slots and services are available through the mobile version.
Support
Players who need help and assistance can contact the casino through a number of different avenues which includes Email, Facebook Messenger and WhatsApp. The casino will endeavour to respond as quickly as possible. Documents for verification purposes can also be sent by email or upload through ‘My Account’.
Security and Fairness
When it comes to security the casino has this covered as they use a high level of SSL encryption and industry-standard firewall services. This helps protect any personal and financial details that are transmitted to the casino.
Their games are also fair and random which is guaranteed by the casino's use of a random number generator which also ensures the games cannot be manipulated in any way.
Recommended by experts
Player Reviews
Casino uses stall tactics in cases of big wins. I had 55K winnings and they told about some gamechecks in my case. Lost all of my winnings. Casino doesn't care. They got what they wanted. I cannot recommend this casino for high
Casino uses stall tactics in cases of big wins. I had 55K winnings and they told about some gamechecks in my case. Lost all of my winnings. Casino doesn't care. They got what they wanted. I cannot recommend this casino for high roller. Small winnings seems to be proceed in some hours but this does not apply for big winnings. They also do not offer losing limits but claiming they fully in line with MGA requirements. Further more withdrawals are limited to 5K but according to their Terms and Conditions, this should only apply to payments via credit card. Overall: They don't care about their customers.
Customer Support available in German. Support available via Email and chat. This is my only positive point I want to mention. All other aspect are not positive but negative.
Casino uses stall tactics in cases of big wins. I had 55K winnings and they told about some gamechecks in my case. Lost all of my winnings. Casino doesn't care. They got what they wanted. I cannot recommend this casino for high roller. Small winnings seems to be proceed in some hours but this does not apply for big winnings. They also do not offer losing limits but claiming they fully in line with MGA requirements. Further more withdrawals are limited to 5K but according to their Terms and Conditions, this should only apply to payments via credit card. Overall: They don't care about their customers.
Thank you very much for your review and feedback.
Regarding your specific case: We have been in contact with you since the first day of your winnings and have been very transparent about the process. After you have requested your first withdrawal and we informed you that it can take up to 2 business days for our payments department and additionally a day for the gamecheck which is required for new players who won a huge amount (you have been informed about it) you have cancelled your first withdrawal request again.
Even though we can understand your frustration that you have played and lost your winnings we can not held responsible for your decision of cancelling and playing the funds.
We do offer deposit limits and the opportunity to close your account for a limited or unlimited time.
Nice selection of slots. Verification was completed within 24 hours. My withdraw was completed within 24 hours as well and that is what counts for an online casino.Nothing important to complain about.
Slots are laggy from time to time. That should be fixed since it is really annoying to restart the slot over and over again. Customer support needs to improve in terms of response time. However as long as Payouts are processed as quickly as I experienced it, there are no big cons.
Thank you very much for your feedback we really value this as we are constantly trying to improve our service and website.
We are happy that you are satisfied with the pay-out time. Our Customer Support team will certainly do their best to improve the respond time.
Good on mobile with great modern design.No slow games even on 3G so the site is not heavy like some casinos ites are on mobile and PC.
Guys you need more games and lyou already have live game providers!!!!
We are very happy that you like our design. We are even more happy to inform you that since your post we have added over 400 new Slot Games. Check it out 😊
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CasinoSecret Bonuses
There are lots of games to choose from and they are running always tournaments at Casino Secret. Instead offering bonuses for existing players, they are giving cashback what is working with nearly all slots you can play there. The cashback is redeemable right away.
The site often has a delay. This slows down the game play and is triggy if you click your mouse more than one time while choosing your stakes. The support is a mess. Personally, I tried to contact the support two times via email. Didn't response until now.