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Casino Winner

Player Rating 13 reviews
6.2/10
13 reviews
Complaint Response 3 complaints
4 days avg. 3 complaints
What we like
  • 24 hour pending period for withdrawals
  • Mobile version variable
  • SSL encryption
  • Proven fair by TST
What we don’t like
  • More deposit methods than withdrawal methods
  • Support works from 9am to midnight, chat from 11am to midnight
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Casino Winner Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinowinner.com
Established
2009
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish
Casino Type
Instant Play, Mobile, Sports, Live Casino

Casino Winner is an online casino belonging to the Corona Limited Casino Group, established in 2009, licensed and regulated by the Lotteries and Gaming Authority of Malta. Casino Winner utilizes NetEntMicrogaming and BetSoft softwares for their flash casino games and Evolution Gaming software for its Live Casino. There is no Download version of the software but there is a mobile version for iPad, iPhone and Android users. Casino Winner is licensed and regulated by Malta Gaming Authority.

Restricted Countries and Territories

Players from all over the world are welcome to play and partake all the bonuses and promotions being offered by the casino, with the exception of players from the United States of America and Belgium, who are only allowed to play for fun and cannot play with real money.

Mobile Gaming

Mobile users can access the casino software online to play video slots, including the latest slots game ‘Lights’ and ‘Aliens’, as well as Live Casino table games. Live Roulette is available on iPad and iPhone, while Live Blackjack, Live Baccarat and Live Casino Hold’em are available on iPad only. Special promotions are being held each week for mobile gamers to win extra bonuses and free spins.

Security and Fairness

Casino Winner collects, administers and keeps all personal information exclusively and will never supply any personal information of their customers to organizations or commercial parties unless obligatory under Law. Customers are offered the best possible services with a guarantee of a safe and reliable gaming environment.

When it comes to security and fairness, players can rest assured they are getting guaranteed fair gaming experience at Casino Winner.

StallCation

Complaints

Read the complaints other players have left for Casino Winner. Learn more about complaints.

Show all complaints
Account unfairly restricted while on holiday

Hi everyone. I am not 100% sure how this website works but will try to explain my situation very clearly, if I am missing information please let me know. A little longer than 2 years ago I opened an account on Casino Winner (which was then called Kroon Casino) and I have been playing several periods since that time.

When registering, everything went fine and I had good times on this website. Until last Monday when I decided to play while on holiday. I am traveling by car and the route is Holland (my residential home) > Belgium > France > Morocco and the same way back.

During this trip I deposited a few thousand euros and decided to stop playing at a balance of 4200.50 EUR in Morocco. When I wanted to ask some information about withdrawing to my creditcard, I told the support agent I was in Morocco in case she wondered why my Ip-address is different.

Since this moment the agent was responding very slowly and to my surprise she said the following: “I do want to say that I really appreciate you already informing us that you are playing from the beautiful country Morocco. However, you are unfortunately not allowed to log in from there since we are not online in that country”. She then recommended me not to login anymore until I get back in NL (Holland).

I started asking for more information about this matter and a couple minutes later my account got restricted (couldn’t login anymore) and I had an unpleasant feeling because my balance was also out of my reach. Me myself do pay a lot of attention to the terms and conditions on forehand and when problems like these occur so I started investigating the t&c’s.

So basically the terms and conditions say the following: see chapter five in the following link https://www.casinowinner.com/en/support/terms-and-conditions.

The important part is that it says ‘not resident in Morocco.’ Now personally I know this is not the case for me because I live in the Netherlands. In the above text resident is used in a phrase with restricted countries of residence so it refers to people living in these countries. To make sure I looked up the definition.


Resident: a person who lives or has their home in a place

(Source: https://dictionary.cambridge.org/dictionary/english/resident).


To keep a long story short I would like my full balance at the moment (4200.50 EUR) to be sent to my creditcard/bank account for the following reasons:

1. I am not resident in Morocco, but only here for a few days on holiday as a vacationer.

Vacationer: a person who is on holiday away from where they usually live (Source: https://dictionary.cambridge.org/dictionary/english/vacationer).

2. I have been living in The Netherlands for my entire life where I also registered my account from and I am a Dutch citizen and have my residential address and basically everything in NL.

3. In a chat with a support agent of Casino Winner I was told: “you are unfortunately not allowed to log in from there since we are not online in that country”. << this is nowhere to be found in the terms and conditions which I agreed to. The t&c only says you must not be resident in *list of countries*.


>See screenshot nr.1

Also see screenshot nr.2 of the same chat and supportagent basically confirming and stating it a fact that I am not a resident: (pink is me)

^Sorry for my tone in the ss I was and am quite annoyed.


Sidenote: I have also already asked for an opinion of a support agent of AskGamblers and this is what was said: (yellow is me) >See screenshot nr.3

^leave has to be live*

To sum everything up, I have not breached the terms and conditions. Based on what the support agents say in the chats I find the t&c’s misleading and can not see that I have done something wrong. I am using this platform to get the right solution based on my arguments and hopefully get my honest earned amount of 4200.50 EUR sent to my creditcard or bank account as soon as possible.

staus Resolved
€4200.5

Complaint Statistics

Resolved 3
Avg. Amount $ 2,672
Avg. Complaint Duration 9 days
Avg. Response Time 4 days

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Player rating
6.2/10 13 reviews

Top reviews from our players

The name of this casino isn’t known for me and I decided to try my luck here because I am always looking for good casinos with good games and obviously,a good welcome bonus! When I clicked on the link from askgamblers that redirected me to their website,I was very impressed because I like very much the orange skin,the website looks very nice and it has a good feeling!

I created my account and I hurried up to make a deposit!I am saying this because the welcome bonus is verygood in my opinion,100% up to 100 euro and only 15x wagering requirements! I made a 20 euro deposit via skrill and I received another 20 euro and I couldn’t believe that I had to wager only 300 euro!

Because I like very much Silent Run slot,I decided to play this slot because I think that it has potential for big wins and also because I like the torpedoes bonus feature!
About 30 minutes later,my account balance was showing 65 euro but the wagering requirements were not completed and I kept spinning a little bit! When my account balance reached 50 euro I checked if I completed them,the response was positive and I requested a withdrawal because I knew that I will lose the money if I will keep playing!

Overall it was a nice experience and also a good casino,I like to play at this kind of casinos where the games are very good and the bonuses have decent wagering requirements! I will give a 9 for the slots because they have a good payout rate and also because are my favorite games! The payment methods will receive another 9 even if the minimum deposit amount could be lower than 20 euro! About the welcome bonus I cant say anything bad because I like this kind of bonuses,decent requirements,decent amount and big chances to win something,so I will give a 10 because I think that deserves this!

Poor support team,the live chat is missing and this isnt a good thing because it is an important option for me!

Kroon Casino is the most popular online casino in The Netherlands. The majority of the people who gamble online in Holland have an account there. I myself have very fond memories of my time when playing at this online casino. They basically mainly focus on the Dutch and Belgian market, but also welcome players from other areas.

Although I believe their welcome bonus which is 100% up to 100 euros is only valid for Belgian and Dutch players. The bonus itself is the most player friendly bonus I came across to with only 15x wagering requirement. My adventure at Kroon Casino however started with a 10 euro no deposit bonus.

I didn’t have much expectations from that but when I started to play there I had a heck of a time with wins after wins and managed to run up my 10 euros all the way up to a 600 euros withdrawal with no cap. The verification of documents took only 1 day after and within 2 days I had the money on my bank account.

Kroon Casino had a very friendly support through email and also offer support by phone. No live chat service though. They are currently owned by Betsson, so everyone definitely is in good hands. A day after I profited from the welcome bonus by depositing 100 euros, but unfortunately I wasn’t very lucky this time.

I lost my money quite fast betting around 2 euros per spin on Gonzo’s Question. The games they have are from Net Entertainment. They had Betsoft for a while but those seem to have disappeared as of late. Another pro of Kroon Casino is that they offer free spins on new video slots regularly if you made a deposit recently.

I once received 5 free spins on Twin Spin and got extremely lucky again to turn that into a withdrawal of around 800 euros. Unlike many other online casinos free spins winnings have no capped withdrawal limit. Overall a great casino and one of the very few where I’m up!

No live chat.

Kroon Casino has Netent casino games and also they offer Betsoft games but since i like the first one ,I dont pay intention on other software.I saw this casino here at Askgamblers site. Because I was looking to deposit somewhere and need it a good bonus I found this Kroon Casino.

When I was reading about them,well like always for every casino,I always pay attention what licence they have and do they and how many complaints the casino have ,if there is any.Luckily I dint find not even one complaint not here at Askgamblers,neither on some other site and when I saw that they have Malta licence .

I knew I can deposit there.I had to contact theirs support because of the welcome bonus,well I was interested will I get the bonus,because some of the casinos,they wont give you bonus if there is some country restriction.Well I was not eligible for the bonus,although they dont have live chat support because I did contacted them via mail and have too say I was pleasantly surprised ,because I got the answer very fast.I was having only 25 euros on my account and decide to deposit that much so I was playing only with my money,because that promotion was only for theirs Dutch players.

The first game I choose to play was Wonky Wabbits,have to say that before I dint like this slot at all,but after good winnings in some other casino I changed my mind.In this game the minimum bet is 0.30 per spins so i place the bet for 0.60 euros per spin,so if I hit something ,I was hoping to raise my balance fast.Well I was playing with the all amount only that slot herea nd lost the money in 15 minutes.My playtime was something I was getting from the game but I was loosing more.I only had 1 deposit here but will be depositing soon.

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