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Casino Lab is a brand operated under the Genesis Affiliate program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

Casino Lab

0
CasinoRank
4
Player rating 4 reviews
Complaint response 2 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Home to leading software companies
  • Numerous payment methods are available
  • Live chat is open with multilingual support agents
  • Most games are mobile friendly
  • They hold a UKGC License
What we don’t like
  • Live chat replies are not instant
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Canadian, German, Finnish, Norwegian

Established

2020

Licences

Malta Gaming Authority, UK Gambling Commission

Affiliate Program

Casino Type

Instant Play, Mobile, Live Casino

Deposit Methods

MasterCard, Maestro, Paysafe Card, Skrill, Neteller, Payz, MuchBetter

Currencies

Euros, British pounds sterling, US dollars, Canadian dollars, Norwegian kroner

Withdrawal Methods

Visa Credit, Visa Electron, MasterCard, Maestro, Skrill, Neteller, Payz, Bank transfer, MuchBetter

Withdrawal Times

EWallets: 0-1 hours
Bank Transfers: 5-7 days
Cheques: Not offered
Card Payments: 3-5 days
Pending Time: 24-72 hours

Withdrawal Limit

5500 GBP per week, 22000 GBP per month

Software

NetEnt, Play'n GO, Evolution Gaming, Red Tiger Gaming, Pragmatic Play, Yggdrasil Gaming, Games Global, Quickspin, iSoftBet, Wazdan, Big Time Gaming, Ezugi, Skywind Group, Gamomat, Push Gaming

RTP

Not stated

Live Chat

Contact

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Casino Lab is a science themed online casino offering some of the industries most popular slots from the likes of NetEnt, Play’n GO, Microgaming, Pragmatic Play, Big Time Gaming, Quickspin and Wazdan. In fact the casino is packed with other games too which include traditional table games, scratch card games and live dealer games. Their wide variety of categories offer endless entertainment for players instantly through a web browser or through virtually any mobile device. The site is primarily available in English and they are licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission. 

Restricted Countries and Territories

Players will not be able to open an account if they are located in a jurisdiction that is banned from playing at Casino Lab. Some of the restricted countries and territories here include the United States of America, France, Spain, Denmark, Hungary, Iran, Romania, Turkey, Belgium, Australia and Greece. We will list the full set of restrictions under ‘more casino details’. 

Virtual Games

Their scientific lab is home to some fantastic video slots and there are plenty to choose from thanks to big household names like NetEnt, Play’n GO and Microgaming. Players can use some filtering options which may help them find games quicker which include sorting games by their software provider. There is a good mix of themes and variance and players can try games like the Book of Dead Slot, Starburst Slot, Fire Joker Slot, Vikings Go Berzerk Slot, Twin Spin Slot and Sakura Fortune Slot

Also available through the casino lobby are numerous table games which includes classic variations of Roulette, Blackjack and Baccarat. Some of these tables are themed whilst others remain more traditional but there will be something for every table fan. 

There’s some video poker titles here too. These games combine the classic game of poker with a slot mechanic so can appeal to different types of players around the world. Players can enjoy games like Joker Poker and Jackpot Poker.

Live Casino

Players can also jump over to the live casino lab and grab a seat at some of their most popular games such as Live Poker, Live Blackjack and Live Roulette. These games all happen in real time as they are hosted by live croupiers in a real life studio, so they’re not just computerized like the average table game is. These games stream directly to the screens, bringing players as close to the action as possible, just like how it would feel in a land based casino.

Mobile Gaming

Casino Lab is also fully compatible with virtually any mobile device and they deliver an epic experience on the go. Players can still deposit, withdraw and test out their favorite games and they’ll get the same quality as they would through a web browser, only it's through a smartphone or tablet instead. Their mobile platform is optimized to feature some of their finest games with the exact same quality graphics. Players simply need to open the casino in a mobile browser, no app needed. 

Support

The casino has a close knit support team who work around the clock to help their customers, regardless of what they need. One of the easiest ways to get in touch is through their live chat service which is available in English, Finnish, German and Norwegian. Chat agents are on hand to help but sometimes replies are not instant if no one is available which means players may have to wait for a response or use their online contact form. The same multilingual chat agents can also be reached over the telephone or through email. 

Security and Fairness

When it comes to security, the casino deals with this as a priority. They work daily to bring their customers the best security with advanced encryption technology and firewalls for guaranteed protection of personal and financial information. 

Fairness is not an issue either as the casino uses a random number generator to ensure all their games produce random results. These results will not be manipulated in the casinos favour so players can enjoy complete peace of mind. 

Player Reviews

4
4 reviews
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Player rating
jojowhizz
November 30, 2021
4

I joined casino lab around august and had to verify myself after a withdrawal request as expected and after a couple days was verified and funds released but I was lucky enough to win again last week and submitted a withdrawal request and was agin asked to verify. I sent off the same things and id and address approved right away but bank card still not verified. Have asked if theres a problem but been reassured they will get to it. Its been nearly 6 days and being based in uk I of course have to wait but I was wanting to deposit which I can with that card but wondering whats the point if i cant withdraw without having to risk being verified again so although I like the site, the games are pretty good and the look is good its frustrating as a player to have to wait to be veified every time I can withdraw. Not sure why some casinos do this but its not an enjoyable time knowing if you win you might have to wait weeks to see any cash.
This site looks too well put together to be so bad at sorting withdrawals in a timely fashion so hard to recommend at moment cos seeing too many similar posts about same issue from this casino. Surely they realise if they pay on time more people will deposit more so I'll update what happens but at moment I"m back to being frustrated at the slowness of a simple process.

The only thing is the effort to get a withdrawal sorted in a timely fashion. It's hard to have brand loyalty to a site that frustrates the players who use it.

Message
Casino Lab
December 7, 2021

Dear JOJOWHIZZ,

We have looked into your account and can see that this withdrawal was paid out successfully from our end yesterday 6th December 2021, kindly wait 3-5 working days in order for the balance to reflect into your account..

Should you have any further queries, please do not hesitate to contact us.

Regards,
Casino Lab Team

Murph_93
November 2, 2021
1

I signed up to Casino Lab 2 months ago and won £400. After requesting the withdrawal I was asked to provide ID and proof of address which is standard procedure, to which immediately sent them. A few days later I was then asked to send my bank card, again I did, yet my ID document is still pending. After uploading all of the documents I was now asked for a notarized ID which costs £150 as it needs to be signed by a solicitor or Dr. I dont think this is reasonable at all.

Now my ID document is still showing pending review after 2 month which is not the protocol CasinoLab have, as they claim to have documents reviewed within 3-5 days. I have been on the customer chat 4 times as of today with the first 3 occasions I was told the same thing that they are sorry for the inconvenience and that the 3-5 day allotted time has passed and they will escalate it to the relevant team yet everytime there is no update or outcome.

Now today 02.11.21 I was told once again that this is going to be escalated when quite frankly I feel the same thing is going to happen, I'll be left in the dark over this matter once again. I feel that my patience has gotten me nowhere unfortunately and after trying to sort this matter internally I have no option but to take to forums in order to get a response from casino lab

Message
Casino Lab
November 4, 2021

Dear MURPH_93,

We have looked into your account and can see that this withdrawal was paid out successfully from our end today.

Should you have any further queries, please do not hesitate to contact us.

Regards,
Casino Lab Team

Fiekie247
September 28, 2021
6

I think Casino lab is one of the newer casinos to join this group and I have had a smooth experience with them. I mean most casinos are okay during your registration, depositing and claiming bonuses and free bonuses, etc. Some of us judge 90% of the time withdrawals and verifications.

We all love money – That's right! When someone says money is not everything they are lying to you! I mean if I win even just 200 euros on a casino when depositing 20, I am super happy and cannot wait to get my money, so that is why fast verification and withdrawals are a big thing for me when it comes to online casinos.

So, let us look at what I experienced. Registration was a bit long, had to fill in every little detail about myself, sometimes I do not like that, I just want to register with my email, set a password, and off I go…

The overall look of the site is okay, with a few laggy issues to be honest and the filters are okay. Over 1300 games from many providers, but the live casino game section is still a bit small.

Deposit options for me were e-wallets and bank transfer, however, payment methods are managed by Geo, so understandable, however, the only option is bank transfer, with other deposit methods like Neteller and Skrill I cannot make deposits to claim bonuses.

I claimed the first deposit bonus with 300 spins to take them for a drive. I had a good run, cleared more than half my wager, but in the end, lost it all.

So overall I rate them a 6 out of 10, but would most probably have more to say and rate depending on my verification and withdrawal experience, but according to their terms, verification can take up to 48 hours and withdrawals up to 72 hours, which is something I already don’t like… Also looking at the complaints history for verification and withdrawals scares me a bit already.

So games and bonuses seem very good, I hope when I make a withdrawal they will not scare me away. I really think they need to add more Push Gaming slots, Mystery Museum is not enough.

Message
Casino Lab
September 28, 2021

Hi FIEKIE247,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!

In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Regards,

Casino Lab Team

catapultaudio
June 1, 2021
5

I was asked to take a look at Casino Lab whilst writing a review for another website and thought I may as well share my findings here too. The Genesis Global group seems to launch a new casino every month these days - sometimes two - and whilst some of those casinos such as Pelaa and Casino Cruise are highly respected casinos with a huge following, their portfolio also contains some questionable casinos such as Casoola and Casino Joy.

My investigations have revealed that whilst all these casinos come under the Genesis umbrella, they seem to be operated by different teams with different management, so even if you trust another Genesis casino that doesn't automatically mean you can trust Casino Lab.

The good Genesis Global casinos are likely to suffer as a result of their affiliation with the bad ones because they all operate under the same license numbers from the MGA and UKGC. I'm not sure if this workaround is strictly "legal" or rather, allowed, as I don't know if there is actually a law against it. It makes little difference though in real terms.

My personal experience of signing up with Casino Lab included receiving a "Welcome Infusion", which is their name for a 4 stage welcome bonus including 300 free spins on Play'N'Go's excellent Grid Slot Reactoonz.

Casino Lab only launched in the second half of 2020 and yet there are numerous poor reviews for this casino over at TrustPilot, as you'll soon see if you search for them on Google.

There are wagering requirements attached to any winnings gained from the free spins from the "welcome infusion", therefore, be sure to only play these once you have finished, lost, or made a withdrawal from your deposited funds if you don't want to have to deal with additional wagering requirements.

It is really annoying that the 300 spins are spread out across 10 days, this is an obvious ploy to keep you coming back to the casino day after day, and let's face it many of us are going to choose to make deposits when we have played our free spins whatever the result of them may be.

Worse still, even after completing wagering from my free spins, I found there to be a maximum withdrawal attached to them which was extremely low and resulted in more than 80% of my winnings being confiscated when I requested a withdrawal.

Message
Casino Lab
August 18, 2021

Hi CATAPULTAUDIO,

Thank you for contacting us.

Understanding your frustration, please note that all customers who make use of any bonuses are agreeing to the bonus terms and conditions. All rules relating to how a bonus can be used, are listed in this specific page. Therefore, it is of utmost importance that you go through these terms before you opt to use any promotion, to avoid any breaches.

Please find link below:

https://www.casinolab.com/en-gb/termsandconditions/generalbonus

Should you have any further questions, please do not hesitate to contact us, we would be more than happy to assist.

Kind Regards,

Casino Lab

Welcome Bonus

Casino Lab: 100% up to $300 + 50 Bonus Spins, 1st Deposit Bonus

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