CasinoLab Complaints - Withdrawal & Other Problems

CasinoLab - Delayed withdrawal with no explanation

I requested a withdrawal on Monday, October 6, 2025, at 21:35, in the amount of $700.As of Saturday, October 11, 2025, the funds have not been ...

CasinoLab - Extremely Delayed withdrawal

I've been waiting 15 days now for an almost $700 withdrawal. Every time I message I get the same copy and pasted responses and I've been promised more ...

CasinoLab - Delayed withdrawal again

Going on day 5 of a 600.00 delayed withdrawal yet again..you would think after the first time they would try to get it done quicker..nope same shady ...

CasinoLab - Excessively delaying withdrawal

Casinolab.com is trying to scam me, exposing me to a bad experience.8 days ago i requested a withdrawal of 80 USD from my gaming account, after ...

CasinoLab - Withdrawal delayed for 8 days

I have been waiting 8 days for a withdrawal to be processed, same thing as all their other sites..They are clearly delaying these, so people cancel ...

CasinoLab - Casinos that don't pay out money

After registering, I deposited my money at this casino. The deposit is very fast and simple with many methods. When I received some money that I ...

CasinoLab - Waiting for my withdrawal since March 18th

I am writing to complain about an issue regarding Gambling with Casino Lab. I have already raised the issue with this organisation, and it has not ...

Casino Lab - Still not received winnings

I withdrew money on 27th November 2022 and still don’t have it. I’m absolutely so stressed about this, no one is responding to my emails or ...

Casino Lab - Long Pending Withdrawal

Hi good day, I played at the casino “Casinolab” since the date "Sept 26,2022” I’m trying to get my winnings.The casino is not able to cash out ...

Casino Lab - Closing account out of the blue

After many weeks of waiting, submitting all necessary documents and delicate documents my account was finally reopened, with deposit limit that I did ...

Casino Lab - Delayed withdrawal and unable to access my account

I made a withdrawal for £1500 screenshot is attached. Was unable to contact any via live chat due to site maintenance. The phone number on the ...

Casino Lab - Withdrawal of 200GBP still not received

On the 1st of September 2022 I made a withdrawal on Casino Lab for 200 GBP, during the withdrawal process they informed me that there were issues with ...

Casino Lab - Expecting verification which is impossible to provide

I am awaiting a £100 withdrawal. Casino lab keep saying they cannot authorise it as they do not have enough for verification. I have uploaded proof ...

Casino Lab - Waiting too long for withdrawal

I have now been waiting over 2 weeks for my withdrawal of £1000. I have had all my ID checked processed and confirmed and i have sent a bank ...

Casino Lab - No response and no payment of £33000 winnings

I am looking to open a case against Genesis Casino who are holding £33,000 of my money and winnings and like the many reviews across the internet don ...

Casino Lab - £90 sitting in my account for three weeks

I put my withdrawal in on the 22nd of October 2021. It got approved. Then after a week I still did not have my money back into my account. So I ...

Casino Lab - Account closed and I did not self excluded

Hi can you please help. I made a deposit on the 11th of June, was playing for a few hours took a break and when I came back to login to my account it ...

Casino Lab - Verification delay and poor customer support

After signing up, depositing £100 and completing their welcome offer, I was lucky enough to be left with around £1300 after wagering requirements. I ...

Casino Lab - Delaying my withdrawal for over 3 weeks

I made a withdrawal of £411 at casino lab over 3 weeks. Next day my withdrawal approved. 5 days passed and money was not showing at my bank. I got in ...

Casino Lab - Verification and withdrawal delay

Withdrawal request made on 31/07/21 for £2700, on 03/08/21 customer services were contacted for information regarding the Withdrawal only to be told ...

Casino Lab - Verification account time too exceeded

On 1 and 2 July I win 5300£.Today it's 13. Casino still not verify my account. I send a lots of emails and any time answer is more 72h. All ...

Casino Lab - Delayed withdraw

Hello AskGamblers team,I have a withdrawal problem with Casino Lab that comes from the lack of communication from their side.I've had withdrawals ...

Casino Lab - Small withdrawal pending for 6 days plus

Small withdrawal made of £33 on June 11th 14:15:39 - It's now 6 days pending.Casino Lab Chat is a bot which does nothing.The phone number has a ...

Casino Lab - Self Exclusion ignored

Casino Lab is run and owned by Genesis Global Inc which has multiple casinos under their name. I self-excluded from all Genesis Global Brands on April ...