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Casino Bellini

Player Rating 20 reviews
6.2/10
20 reviews
Complaint Response 3 complaints
4 days avg. 3 complaints
What we like
  • Large number of Playtech games
  • Sleek, gorgeous interface
  • Live gaming available
  • 24/7 support through live chat, email, or phone
  • Secured with 128-bit SSL encryption and firewall technology
  • Audited by TST for fairness
What we don’t like
  • No US players accepted
  • Limited toll-free phone access
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Bellini Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casinobellini.com
Established
2007
Licences
Kahnawake Gaming Commission, Antigua Online Gaming Association
Affiliate Program
Languages
English, German, Italian, Spanish, French, Russian
Casino Type
Download

Casino Bellini is a hip, cosmopolitan online casino with a feminine touch. The casino uses Playtech software, which means a wide variety of all types of games. They are licensed in the jurisdiction of Antigua as a legitimate online casino. Unfortunately, government regulations prevent Casino Bellini from offering games to US players.

Security and Fairness

In order to ensure that everyone is safe while playing at Casino Bellini, they have installed the latest security technology into their network. The most noteworthy of these is 128-bit SSL encryption, which protects players from getting their data stolen as it is sent to the casino server. Casino Bellini then protects the information with the latest in firewall technology.

Players also have nothing to worry about when it comes to fair gaming. Casino Bellini is guaranteed fair since they use Playtech software, the largest online casino platform around. However, they go a step further by having the auditors at TST check their games for fairness on a regular basis. The certification can be seen by clicking the seal at the bottom of the site.

StallCation

Complaints

Read the complaints other players have left for Casino Bellini. Learn more about complaints.

Show all complaints
Casino Bellini - Won't allow withdrawal (issue with bonus)

I am getting the run around from Casino Bellini. A few days ago I deposited $50, and received $100 bonus (I didn't ask for the bonus, they just gave it to me). I went on the win and tried to withdraw $1,000. At that time, they removed the $100 bonus, so the amount pending withdraw was $900.

A couple days later I receive an email stating that my withdraw request was denied because I had not met the wagering requirements.

I immediately contacted online support for clarification. First, I made the point that it clearly states on their T&C's, that a player must request the bonus. I did not request it, nor want it.

They then told me those T&C's (per their website) are not relevant to "my bonus", because I am somehow a "VIP" and my bonus falls under different T&C's. Therefore, under the VIP bonus T&C,s bonuses are automatically given.

I then told them that I was never made aware of the VIP T&C's, including any bonus provisions or wager requirements. They told me quote "Its not in the website because its a special promotion"

They then told me they sent me an email (6 months ago) telling me i had been upgraded to "VIP Bronze" and that the terms were in that email. As you could appreciate, emails from casinos aren't high on my priority reading list, and most go directly to spam. In any event, i searched for this email but could not find it.

In fact, one rep said "you didn't receive such because your account is blocked from receiving emails from sometime now"... not sure what this means, but perhaps they were aware they I didn't receive the supposed email in question.

OK, I do not accept this, because in order for Terms & Conditions to apply, one must be made aware of them and accept them. I was not... The only T&C's I had been made aware of were the ones on their website, and nowhere in those terms do it state that the casino has the right to automatically issue bonuses. And because my bonus apparently falls into some black hole in the terms, it should therefore be captured under the "General" section of the terms. Nowhere in that section does it mention any wager requirements for my country of residency.

... but let's move on for now.

After they re-credited my account with the withdrawal amount, the only credited the the withdrawal amount, not the bonus amount that they removed prior to withdrawal. i.e. I had $1,000 in there when i tried to withdraw, $900 winnings, $100 bonus. They denied withdraw, and only put $900 back into my account.

They however are still insisting I wager 25x the deposit + bonus amount, even though they have removed the bonus from me, because i tried to withdraw "too early" before meeting wager requirements. They refuse to re-credit the bonus amount, citing http://www.casinobellini.com/bonus.html#monthly Section #6.

Now, first of all, they just told me that those general T&C's per the website didnt apply to my bonus, instead the "VIP T&C's applied" - but now they are citing these same terms for another purpose. Regardless, nowhere in those terms, including section #6, does it state that a bonus cannot/will not be re-applied with a withdraw is denied.

It specifically says, "... the play bonus will be subtracted from your account balance or profits before settlement". In my case, there was no settlement. Settlement is when funds are "settled" into an account. Settlement DOES NOT mean when a customer requests a withdraw. Therefore the bonus should NEVER have been removed until the withdraw was approved and funds were transferred.

Therefore, since the withdraw was denied, the bonus should absolutely have been credited back also - especially since they still require me to meet the wager requirements of 25x deposit + bonus.

Finally, in regards to wager requirements. They have given me a figure I need to reach in order to be eligible to withdraw. They have said I need to wager another $1,159 before requesting another withdrawal.

I have asked them for RAW records of all my transactions during this period so that I can calculate/verify the amounts myself. Their software only allows you to check the last 100 transactions per game.

They refuse to forward me any records, other than aggregate totals of wagers I have made on various games.

I do not accept that they will not forward me the reports so I can verify, and I certainly do not accept the total figures they have given me.

Overall I am disgusted with these people at Casino Bellini. I haven't been online for a while, but several months ago when I was active, I spent very large sums of money with them. I certainly won't be spending one more penny, and I will be making sure I do everything in my power to make others aware of their antics.

staus Unresolved
0

Complaint Statistics

Resolved 2
Avg. Amount $ 200
Avg. Complaint Duration 9 days
Avg. Response Time 4 days

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Player rating
6.2/10 20 reviews

Top reviews from our players

Hi everyone! Casino Bellini is a relatively new comer to Playtech stables, teaming up with Europa, Titan, Tropez and Vegas Red casinos. I was introduced to Casino Bellini by Europa Casino, which was introduced to me by Tropez, which was introduced to me by...never mind, you get the picture! Hehehe. This is what teamwork can do. From being a member at just one casino, you'd end up being a member at all of them! But that's not a bad thing at all, because by signing up at Casino Bellini, the introducer, that's Europa Casino for me, offered a much better package than what I would have gotten through the normal channels. :)

"We would like to introduce to you our newest casino, Casino Bellini. This is our 'Boutique' sister casino...." the introduction email stated. Boutique casino? Whatever was that? Well, if you can buy a clothing for $25 at any street shop, a boutique would cost you $50! Got the picture? Not at first I didn't. Only after signing up did the friendly chat host elaborated a little bit more on the advantages of playing at a boutique casino. Priority customer support, faster withdrawals, better VIP benefits, and so forth. What else? The minimum deposit is $50 each time, except only for the first deposit, a minimum of $25, as an introductory offer. Wow! Minimum $50? I am only used to $20s and $25s. Heck, in time of trouble, only $10s. But at Bellini, I'd have to sacrifice playing at one other casino every time.

Ah well, worth a try at least, especially with the special 200% deposit bonus introductory offer. So my $25 went down into Bellini's vault, I got $50 extra to play with, with an acceptable wagering requirement of 30 times the deposit+bonus amount, and a super opportunity to play in a prestigious boutique casino known as Bellini. If that makes any sense to you at all! :D As prestigious as it may have sounded, I started playing my usual 3 favorite slot games, sitting on my trusty old swivel armchair, in my 'squeakingly' prestigious home environment! 'King' for the day!!! Hahahaha.

To cut a long story short, my $25 went to Bellini's favour, along with that free $50. "Next deposit $50? Oh-oh! I'll have to come back later...". Yep, it was weeks later before I upped my status, made a $50 deposit, took a $50 bonus, and watched it went down to Bellini again. Months later, a special offer came. A 200% special delivery for me! How to refuse a 200% offer? So I closed one eye, made that deposit, got $100 free, and played like a king for the third time. This time around, the queen was around, brought me luck, and 'we' went home with $200. Heeey...not bad at all! A win on the third attempt, breaking Bellini's bank with a clean $75 profit! Hehehe. Now, months later, I am still waiting for that special delivery...if it's gonna come again at all, hehehe.

Afi

I signed up to Casino Bellini a few months ago. When they had a 10 free, with no deposit required, for new players on offer. I like free money, so I clicked on download and after about 2 minutes later a download was completed. I followed the directions and chose to open a real account. After I putting the required information I was done. I was given a login name when I finished. After registration I noticed there was my balance is still 0.0. Over two hours later I checked again - still 0.0. Three hours and nothing. This can't be. It just can't be, I must have missed something somewhere, go to live chat where their live chat operator (who was very nice and polite and helpful) informs me that should be credited within 72 hours. It was credited within 48 hours. How could I have missed that crucial information about their no deposit bonus?

Anyway, when I finally got bonus money, I started playing some of my favorite slot games. I clicked on the cashier/bonus section several times during my play to see how close I was to the wagering requirements. Finally with a bit of luck I met the wagering requirements and requested a withdrawal.

Payout process is very efficient. They paid me very quickly to my Neteller account (2 days after I sent my government documents to verify and deposited 20 euro).

Overall Casino Bellini is a excellent casino. I really enjoyed playing here. I would definitely recommend this casino only I hate that my gmail account is full of mails from them they send me the offers like 10 times in one week. On a scale of 1 to 10, I gave Casino Bellini a 8. Have a great day and thanks for reading my review.

Some months ago I received an email with a free chip to test the apparently new online casino Bellini. I spent the chip on table games, guess it was 10 Euros but didn’t win anything.

Some time later I received a 200 % bonus offer for my first deposit and I made a shot of 25 Euros. But I wasn’t lucky again and lost the whole amount. I played mostly Blackjack, just tried a few slots but no big deal. It seems to me that Casino Bellini is connected to Casino Tropez where I play sometimes, not one of the best but even not one of the worst. The live chat support at Casino Bellini was very friendly but since I made this deposit they continue to call me on my mobile phone offering bonuses and stuff. Actually I hate this and if they call me again I will tell them to take my number off from their list. I mean if they would come with free spins or similar I would accept their telephone marketing. But their offers are nothing special at all, 125 % deposit bonus, 150 %deposit bonus and so on….

I think I won’t deposit anymore at Casino Bellini, I don’t doubt that it is a serious casino but it hasn’t anything what I can’t find in other casinos. Moreover, a big handicap of Casino Bellini is that you need to download their software, that is something I really try to avoid. I don’t keep more than two or three casino programs of my very favorite casinos on my PC. Casino Bellini has, as written on AskGamblers.com, a feminine touch, yes, that is true, another reason why this is not my favorite. Casino Bellini is ok, somehow boring well...I don’t need it ;)
My overall mark for Casino Bellini: 6/10

I play at casino Bellini for the same reason, when I try new casinos, that was one day when I have nothing to do, but I want to play Playtech slots, but other casinos do not made to me any nice offers, so I found this casino, and decide to give it a shot.

I start with 50$ deposit from my Skrill account, and my deposit was doubled by casino. Not a very nice Playtech offer, because you can easy find 200% - 400% bonuses in other casinos with the same software, but this day I have no any offers even with 100% bonus, so I give a shot to this casino. I start my playtime with Gladiator slot and 0.75$ bets, play it, get 3 features, but did not manage to achieve 3 stage, so with 70$ only left, I decide left this ugly slot before it is just take all my money to his pockets. After it I go to Thai Paradise, if you read my another Playtech casinos review, this is one of the favorite Playtech slot, I play it very often, and I really like this game. I start playing at 0.60 bets, it is a bit high with such bankroll that I had, but it is ok, I love this game, and even when I lost money there, I am not so angry, for example if I lost my balance at Gladiator, it gets me mad, but I never become angry on Thai Paradise. Thai Paradise was nice for me this day, and I left it after second feature and with 150$ on my account. But after it I made huge mistake, and open some jackpot game which I never play before. I did not know why I do this, I just see that jackpot is big, and open it. And of course I lost all my balance without winnings jackpot. Bad things happen.

That’s all, thank you for reading my review about casino Bellini, now I will give them some marks:
Support: A
Bonuses: B-
Games selection: B
Withdrawals: not test

It seems Vegas Red casino found their account in contacting me and promote other casino as I got again such e-mail from them. This time they instigated me to join Casino Bellini and grab the opportunity to test out some of their games at no cost. According to the mail this welcome package contained a free welcome gift that could be either €20 to play slot or €10 for table games, then after I made my first deposit I was going to get €100 free instantly and all of this would have been on top of my 100% deposit bonus. I was a little lost among these bonuses and wanted it to be clear so I called for help the chat service. I suppose the representative even didn’t hear about it before as she asked me some time to look after it. Later, she could answer my question and to summarize, I could have gotten total of €200 with x30 WR if I had deposit €100. It sounded good so I did it but before paying in I used up the free €20 for slots applying the given bonus code. This whole procedure was harder to understand than done.

First, my lovely game Panther Moon was the target but that little session there led nowhere. Following the transaction I played with a lot of games at different lines, different bets but nothing was I hoped for. The most success arrived while I was playing with Archer. This multi-way game has a Red and Black gamble feature and not the Double-Half Double (unfortunately Panther Moon has this latter) that I don’t like so I used this gambling option to gain some more coins. I was able to double and quadruple some smaller winnings and once I succeed to double a €50 prize of a 5 of a kind line, while my bet was set at €1.25. Next day I continued on Azteca where after about 10-15 mins., 4 Pyramid wild symbol appeared on a line paying x2000 of the €0.10 line bet. I was happy about it but being a human, I promptly started to thinking of if the 5th icon had appeared it would have been a pure €1000 winning. That’s quite something. Hereupon, nothing serious happened, my luck was so-so and after I completed the playthrough requirements I had barely more money (€132) that I originally deposited. From the financial standpoint it wasn’t really worth to withdraw this amount but I was in need some more cash for some promising sport events in the next week. At the withdrawal I had nothing problem and my money arrived just in time for the planned football matches.

It can’t be said they went into bankruptcy because of me but undoubted I spent an enjoyable and funny weekend here. They seem to be a correct, good place and there was nothing I missed here, except...a 5th symbol.

Inactive user

Casino Bellini is one casino I had great success in. What I liked about their casino before downloading it to my desktop is this cool feature they have on the promotions page of their website. At first I was trying to figure out what was going on when I tried to click on one of the promotions and when I hovered over another promo with my cursor it reveals everything I needed to know without making a click on the link unless however I needed to see the bonus terms for one promotion. If they included the bonus terms without making a click this would make everything top notch! Shortly I became convinced to bag the bonus for 100% at 20 times using my Skrill account for $50 to have $100 to play with right after I contacted support about my deposit. They also have bonuses for highrollers that speaks the same wagering requirements for a super huge deposit! That's something I can't do unless if I had the president's, the queen/king's or a celebrities wallet or financial status then I can break that barrier and make it happen! To have the chance of making a $3000 deposit WOW!! That's any depositors dream if applying that the deposit did not come out of their own pocket of course.

I would start playing Beach Life with that type of cash just to rid me of a lot of curiosity! With $100 playing Alien Hunter, love that alien egg bonus...complex to land but very worth it for 2 - 4 coins, Gladiator for 5 coins taking down a lot of free spins with tripled winnings almost every time without the special extra scatter symbols...kind of hate it though, Plenty O fortune for 3 coins, followed by an avalanche of Table games and live dealers. Live Blackjack is mostly gold for me because my choices on where to sit and whether or not to hit or stand will give me a conclusion, to double my money or to see it taken away! I rinse and repeated this process for 3 days not using the same slots but other slots to help maximize the results.

I earned $369.42 while during a sweet deal of winnings & luck. Awesome support, wild winnings, their website can get a medal and overall this casino can safely get a 9 out of 10! What makes Casino Bellini get 5.6 on this forum that I would like to know.

Casino Bellini is one of the casinos that I played recently although I discovered it lately I don't regret at all. I started when I deposited to their casino via AskGamblers affiliate ASKCB the code then before I get started playing I ask their customer support about that code their advantage is that they fastly respond to their customer via call and chat support that is very important now a days. The representative explained it very well although it's via call, actually I don't want their contact via call seriously it wasted my time and charge me small fee. Overall their customer support is fine after that I moved to their games slots, ARCADE GAMES, bonus games and many more it's amusing to play I am fine with Playtech platform.

Another is their graphics I rated their site graphics 7/10 they must improve their site to attract more players I don't try their live casino games but I think it's worth to play. Software download okay, bonus information okay, deposit methods fine, withdrawal is normal as other casino but not fast as class A casinos. Their fair gaming is good but be sure to read their term of use how about their promotion yes at my first deposit I granted of course what they called unbeatable first deposit bonus where when you deposited above 97$ you can get 103$ that’s equivalent to 200$ but it has bonus terms condition. Ubiquitously they have many bonuses and I assure you that you can enjoy it. They had also their loyalty bonus like loyalty bonus, comp points and VIP club that commonly some of casinos today have.

The most part that I’ve been interested is their Open ear forum where you can tell them your idea to their bonuses, VIP points, and comp points. Over all this casino is amusing and nice to play...

Inactive user

I have an experience report, which one I will publish over the casino Bellini here now. After my account creation I had send the casino on a directly way all my documents via email to duo an account verification, cause I know from experience before that this takes much time in this casinos.

I planned the following now: I like to play Blackjack and Baccarat but these games aren't permitted to the wagering requirements when I used a deposit bonus to my deposit of 20 euro. Therefore I have asked in the live chat support if there’s a way to get cancel deposit bonus but this was not possible.

As far as so good. I have taken care of the problem with the "not permissible" games now and just only played the slots where I had only low winnings and looses but it was on a long ranged time. I played over 4 hours and my bankroll stands on 28 euro. Not really much winnings, the highest amount was 46 euro. My money went up and down but this was full okay for the long playing time.

I had a problem with the verification documents and they said I should take a better camera cause the quality of the pictures which I had send before was not really the best. What else the payment of my account has taken a time period of five days. After three days the pending time was gone and after next 2 days it had arrived on my e-wallet. Very slap-up but this is too much time for a withdrawal.

Here in the casino Bellini I had a 5 scatter symbol in True Love but I don't made a picture of it because it was too fast gone. The Bellini casino is very slap-up in one and everything. Not many people are talking about this Bellini casino, and there is no much hype about it, but I find it is a qualitative serious online casino, where I really play much more than in other Playtech.
Best Regards Chris

Inactive user

While playing on a Playtech casino called "Casino Bellini" in 2008 I came across no difficulty in playing on their casino, the same goes for their live chat feature. Most of the time I was given emails regarding their promotions on bonuses and other offers. At first I did not take any bonuses but rather read up on them before going into an investment. There wagering requirements sound okay based on what I am reading. It says here that the First 100% deposit bonus has to be wagered 20x the deposit + bonus before any golden rewards can be collected (winnings). Almost the same applies to the other bonus. The unlimited Monthly Bonus has a much higher wagering to achieve. It is 30x the deposit and bonus. For every common rule in the casino some do not let you cash out prior to meeting the bonus requirements. Casino Bellini is one of them. Bonus and winnings will be void if you try to cash out. As the terms and conditions were okay-sounding I decided to use it along with my $50 deposit.

I claimed the 100% first deposit offer via live chat and they immediately credited my account with the bonus while leaving great customer support as the live operator left the conversation. In the mood to push buttons, click on cards and all the sort I make a clear decision to start off with Video Slots at $2 per spin. While I noticed during gameplay that most high bets you make result in fewer and infrequent big wins. If betting small the wins would pour out much more! As I was meeting half my requirements of $1000 after 2 hours of video slots I took a 30 minute break then went back to fulfill the rest of the bonus for another 2 hours. Since the bonus was 20x my experience wagering the bonus was alot easier because I had to wager $1000 less compared to the standard 30x. With $2 bet I did not have a problem losing my balance!

I hit a couple of good bonuses and features while coming up with a total of $230 to withdraw in the end! Support is awesome, the bonuses were okay, alittle better than the standard 30x and withdrawals were above average! A casino worth going through, Casino Bellini!

Support: 10/10
Terms and Conditions: 9.5/10
Payouts: 8/10
Deposits: 10/10
Withdrawals: 8/10

Just a short review-

Played here a couple of years ago. I used to deposit a lot of money and play roulette for a week or two and then withdraw. I pretty much always came out a head. This casino and all its partners, whether they are in the same management group or not, have now banned me for no apparent reason. I played the same style at casino Tropez, Joyland, casino Del Rio, William Hill, and Europa casino. The last time I withdrew money from them, they held it for months for no reason. I attempted to re-deposit this week after maybe a 2 year absence, during which they sent me repeated emails to return and offered bonuses.

My deposits were declined, and customer service continually contacted me offering me additional deposit methods. Eventually, they sent me an email telling me I was banned permanently. I ask why, they said they suspected me of either fraudulent gaming or fraudulent banking activities. I asked which is it and what did I do, to which they responded they're decision is final. I continued to ask, and they continued to provide no reason. I believe they didn't like my style of minimal risk betting and constant winning. I play at dozens of casinos online and have never had the issues I have had at this group of casinos anywhere else.

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