- Home to lots of software companies
- Live chat is open 24/7
- Customer support is multilingual
- Mobile friendly games
- Video poker games are limited
- Some country restrictions
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BurningBet Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
BurningBet Casino is an online casino and sportsbook home to a large portion of the industries most popular games. Players have plenty of different software providers to choose from which include Yggdrasil Gaming, Quickspin, Playson, Elk Studios and Thunderkick. Games vary from slots and table games to their live casino and sports betting which can now be enjoyed on most web and mobile devices. BurningBet Casino supports numerous languages and they are licensed by the Government of Curacao.
Restricted Countries and Territories
When it comes to gambling laws these vary from country to country which means there are some residents that cannot legally open an account at this casino. The list includes players from the USA, Spain, France, Netherlands, Singapore, North Korea, Ukraine and Curacao. We will list the full set of restrictions under ‘more casino details’.
Mobile Gaming
BurningBet Casino is available on most devices now so players can take the casino with them whenever they want or they can enjoy it from the comfort of their homes. These devices include the latest smartphones and tablets using operating systems like iOS and Android. Players don’t have to use an app, all they need is a compatible mobile browser for effortless gaming every time.
Security and Fairness
No stone is left unturned when it comes to safety and security as the casino uses high levels of encryption and firewalls. This means all kinds of data which includes personal information and financial transactions will be encrypted and will never be shared with anyone.
They also guarantee fairness as they use a random number generator for their games. This determines every outcome as fair and results cannot be manipulated in the casinos favour.
- E-Wallets 0-24 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
All the action takes place in the games lobby where there are lots of popular video slots to enjoy including the popular Megaways and Bonus Buy collections. Players can use the drop down menus to help them find games quicker if they wish or they find their favourites almost instantly by using the search functions. Either way, the lobby is easy to use and navigation from game to game is seamless. Some of the casino's top games include the Valley of the Gods Slot, Sakura Fortune Slot, Big Bad Wolf Slot, Stampede Slot and Deadwood Slot.
There are more traditional games too in the form of table games which include variations of Blackjack, Roulette and Poker. Some of these tables are also themed to add even more entertainment. Betting limits vary but players should find games regardless of their bet sizes.
Players who like card games can also try their luck with some video poker titles that include Aces and Faces and Joker Poker.
Other games in the casino lobby include Dragon Tiger, Sic Bo and War.
Live Casino
Their live casino has games from the likes of Evolution Gaming and Ezugi which are open around the clock. Games are played from live studios and the dealers are real so players can get as close to the action as possible. Betting limits vary from room to room and there are games like Live Dream Catcher, Live Baccarat and Live Roulette.
- +35725654149
Support
Customers who have any questions or concerns can contact the casino's multilingual customer service team. One of the quickest and easiest ways to get in touch with them is by using their live chat facility which is open 24 hours a day. 7 days a week. Additionally, players can also email or phone the casino if they feel they require further assistance.
Complaints
Read the complaints other players have left for BurningBet Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear DRIZZYDRAKE365, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.
You can see my first review below. They tried to stole my deposit 3600 EUR, but after complaint they added money to my account balance. Yesterday I tried to make sport bets, but they set zero limit. They force me to play in casino instead! But I deposited money for making sport bets only! This casino is a total scam!
Dear BASQUO, Thank you for sharing your gaming experience at our casino. We have reviewed the information in your feedback. We would like to inform you that sporting event limits are set by the sportsbook platform and we have no control over the changing of such limits. Setting limits on sports betting for your account has been made in accordance with the paragraph of the rules: 3.8. Maximum bet amounts on all sporting events will be determined by Sportsbook platform and are subject to change without prior written notice. Sportsbook platform also reserves the right to adjust limits on individual accounts as well. There are no additional limits on your account. You can wager your x3 deposit amount on casino games and withdraw funds. Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected]. We are always happy to help you.
I wanted to talk about this wonderful casino! The interface is pleasing to the eye! Support is always on top... helps quickly and intelligibly, games! A very large selection of slots... it's just WOW) I really like it! In general, I wish you prosperity! High victories. Thanks.
Dear BEEZ1983, Thank you for such an objective and positive review of our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.
I haven't played on this site very often yet, but I still can't find anything to complain about. The support is always available and very fast and friendly. The games are very fair and smooth
I can't really complain about anything except that there aren't really many no deposit offers, but maybe you just have to make more deposits! New slots aren't immediately available on the site on the day of the release either.
Dear ROCCOAMMO11, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.
A very good casino I don't have any problems here. The support is active and fast in the actions. It gives many deposit options, and the payout goes fast and with no problems.
Dear JAN3790, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.
Fun casino to play at. Allows you to use a VPN for bypassing regional restrictions, great selection of games all the major developers, easy deposits with crypto (converts value of deposit to fiat)
Not much to dislike but one thing I find annoying is the user interface with trying to pick a specific provider it takes way to long to scroll left to right a simple drop list would be easier, but that's a minor con.
Dear DMITREVSKI, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. So that the menu of any section was convenient for everyone and the player did not have any difficulties. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.
On 1/25.2022 I deposit 500 euro to burningbet casino I took the vip bonus another 500 euro. I read the Terms and conditions and says that specific slots I was not be able to play them.
I wanted to play some push gaming ( provider) slots and some on pragmatic i try to play them but was coming out this msg that I cant play this slots with bonus money, I went to live chat and I said that I make a deposit to play this slots and I cant why is that?
And they told me that the casino will let you play some slots but some others not and I told them but those slots I want to play you dont write them in the rules, and they say sorry nothing we can do you have to play the other slots. I didnt want to play the other slots and I ask my money back because I wanted to play the slots that I like and they refuse to give me my money back.
They say that I have to play my money 3 times so they will let me to withdraw!!
1. So I am asking do they have the right to hide rules and use them any time they are convenient ?
2. Why they didnt write all the slots on the rules that we cant play with bonus money so customers knows?
3.support agents why they dont know there jobs and make 10 min to reply?
4. When casino its wrong why they dont apologise and help there customers
5. Why they have to make up rules and tell to the players what slots they can play if they dont write it in there rules?
Dear BEST1169, Thank you for sharing your gaming experience at our casino. We have reviewed your feedback thoroughly. We understand your dissatisfaction but want to assure you and other players that all games in our casino are available to play for real money. To withdraw real funds, each player must scroll through the deposit amount x3, according to the rules. That is, no one can prevent the withdrawal of real funds if you follow this rule. Unfortunately, not all providers/slots provide an opportunity for bonus funds. No one in our casino can limit access to games for bonus funds for a particular player. Our casino tries to increase the number of slots in our casino every day. We always timely update the list of games that are not available for bonus funds. If you try to enter the slots that are not available for play on bonus funds players get a notice of the impossibility of betting on the game. Our casino has over 5000 games each player at our casino can find a game to his/her liking and a slot which is available for wagering the bonus. If a player is interested in certain slots, any player can clarify via chat or e-mail technical support - whether the provider offers the possibility of playing these games on bonus funds. All the answers in the technical support chat are given depending on the workload of technical support, usually not more than 1.5 minutes from the time of treatment. We try as quickly as possible to provide a quick and detailed answer to each player's question. Also, we see that you refused the welcome bonus, but after you have lost all the money, you appealed to the technical support with a request to return the bonus. Your appeal was considered by the administration of the casino. The administration of the casino took into account your appeal and you have received a welcome bonus back to your gaming account, Based on all of this, we are always ready to meet each player and consider absolutely any question / problem on favorable terms for the player. Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.
On Monday December 13 I deposited 3600 EUR via Litecoin. Transaction was completed, but money wasn't credited on my balance. Support proposed to wait, but after several hours they simply block my account with explanation "user is disabled because of a gambling addiction"! After that they propose to write email and for now I didn't receive any answer from them for 3 days!
This is total scam, they are rude thieves!
Dear BASQUO, Thank you for sharing your gaming experience at our casino. We have reviewed the information on your feedback. Your account has been through an additional check, and therefore your access to your account has been temporarily suspended. This check has been completed and your account has been successfully opened and you have been informed about this. Also, according to our information, you have successfully logged in to your account after completing the checking process. The check of your account was carried out in accordance with the rules: 14.7. Reserves the right to suspend your account in the circumstances, which were expressly set out in the Terms of Use. If the suspension of your account came into effect: - all activities using the suspended account will be suspended also (including deposits, withdrawals, betting, or gaming). User will be able to act with using his account again in the day when we activate his account; - we will consider the reason which forced us to suspend your account. We will try to resolve this issue at a reasonable time so that the account can be activated again or closed if necessary. We apologize for the inconvenience caused by the checking procedure which was applied to your account in accordance with the rules. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.
Such a bright vibrant attractive casino! Deposited once and played for hours, will definitely deposit again soon. Love the range of providers available for me as from Australia we are usually limited with different slot providers! Lots of deposit and withdrawal options also Online chat are quick very friendly and very helpful! Overall very exciting casino can't wait to paly there some more😀
Dear SHAMON16, Thank you for sharing your gaming experience at our casino. Thank you for such an objective and positive review of our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you
Wow what a breath of fresh air. It's been a while and revisited their casino recently, very impressive. All around I am actually quite amazed the website is so easy to navigate, lots of games.
Regards to negatives. After being a member for a while now I can't fault them for their innovation and move with the times nothing negative not a thing well and that, quickly withdraw money to people.
Dear ANJAGANJA, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. So that the menu of any section was convenient for everyone and the player did not have any difficulties. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.
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Fine would have liked more range of games as only playtech and a few more are not great for such a big name although sports makes this site just amazing!
Sports are great. The games all worked without any problems. Okay bonus
I like this casino, even though it would be nice to add more popular games but it is fine. This casino. is very very cool. I love their games here, the software available, and their support Greetings from MOROCCO!