BoVegas Casino

BoVegas Casino - Changes the payout conditions on its behalf

$125

I made a payout request on Nov.21 at 6:38AM using Bitcoin, it says 3 days to receive, it's now November 28nd, when I asked them about it, they said 10 days to send it. It keeps changing when I request one and they won't send it to the CC I use, it's always bitcoin. They have no problem taking my money but they want us to jump through their hoops to get our winnings by dragging it out or changing the number of days to get it. I've been there over 2 years.

BoVegas Casino - Waiting patiently for payouts

$2000

I started my verification on Jan 5th, 2022. After back and forth emails I finally got verified Feb 1 2022.

I then submitted for a $2,000 withdraw 2/01/2022. I have heard nothing back or an update until yesterday when I used live chat and asked. I was told it would be processed 2/10/2021. Still nothing. They say 4-7 business days to process withdraws. Well today is business day number 8. It seems as every form of communication from verification to withdraws is responded to on the last day or later from which they advise.

During the verification and withdraw period I've played and kept my account active. Playing trough 100's of thousands of dollars. I've also asked about my player "teir" to make sure I get maximum weekly withdraws. No solid answer was given.

I am well aware of all terms and conditions and understand that they have the right to choose the installment amount. As the process has been nothing but a nightmare I'd hope to get going with the payments and they be a realistic amount as I have a rather large balance.

BoVegas Casino - I won $9800 on BoVegas and they are saying they will only pay me in $250 installments

$25000

Hi AskGamblers team.

I was getting a red error when submitting my complaint saying the title contained invalid characters.

Here was my original title:

I won $9,800 on BoVegas. They are saying they will only pay me in installments of $250. This would take roughly 40 withdrawals / weeks or 9 months to be fully paid out.

Anyhow, I was searching the web and came across a thread regarding BoVegas Casino complaints and how you helped someone in a very similar situation to mine.

I'm hoping you can help me out too.

My 2nd most recent email to them was this.

By the way, I swear to you, the AskGamblers team, the following is 100% true/accurate;

Subject line: 10 reasons why an online casino won't pay me? And my response specific to my account with BoVegas.

Cited source:

https://www.feedbackcasino.com/why-doesnt-online-casino-pay-me

Dear BoVegas, please see the following and my response to each:

1. You have opened your account with false information.

No, all information submitted is accurate.

2. You have created duplicate accounts.

No. I have only ever created 1 single account with BoVegas.

3. You didn't send your verification documents.

No. I sent in everything required and even had to open a bank account since you accept Bitcoin deposits, but not withdrawals.

4. You have violated the bonus terms and conditions.

No. I followed all rules to a tee.

5. You have used someone else's credit card or bank account to deposit funds.

No. I used my own Bitcoin wallet to deposit.

6. You have cheated.

No. I won fair and square.

7. You have played under VPN.

No. I did not use a VPN.

8. Your bonus hasn't been wagered.

No. I played through the wagering requirements.

9. You were a minor when you played.

No. As proven by my drivers license, I am 38.

10. The casino is unreliable.

To Be Determined.

Sincerely,

Andrew < sername rmoved >

That email seemed to have no effect as I received this response this morning;

Dear Andrew

Thank you for your e-mail.

Please take into consideration, that the installment policy has been applied upon your withdrawal request (kindly see the screenshot from T&C below):

Withdrawal requests are processed by the casino in installments. Once the withdrawal request has been approved for the installment amount, the remainder of the player’s funds is returned to the player’s account. After withdrawal approval, players may then make further withdrawal requests on the amount that has been returned to the account. Each withdrawal request and accompanying installment is processed individually

If you ever need any assistance, our friendly customer support representatives are available 24/7 on Live Chat.

Kind regards,

Mark < surname removed >

Finance Department

BoVegas Casino

... And here is my most recent response to that email, sent about 30 minutes ago;

So you're saying you're going to pay me only up to $250 a week on a $9,800 win?

You do realize this calculates to nearly 40 total withdrawals and 40 weeks to be fully paid out, correct?

You, as a casino have a right to put whatever you'd like into your terms and conditions.

I, as a human being, have a right to call this particular term or item, or arbitrary number of $250 vs. win %, incredulous. Your installments equate to roughly 2.5% of the total amount per week. Less than 3 percent.

Installments are fine. It's the same at most of your competition. But $250 is not. It is in fact, out of the ordinary, to say the least.

So I am appealing to you to reconsider and increase it to 10%, which would equate to $980, and for simplicities sake, just round up to $1,000.

Your own website also states a max cashout of $2,000 on withdrawals, so I am only asking for half of that.

I am trying to be polite, reasonable and fair. This is half of what another part of your website says in it's terms.

So will you please meet me halfway?

I respectfully ask you at least increase the amount to $1,000 a week so we can be done with this in 10 weeks as opposed to 10 months.

I think it is a reasonable request.

Can you please escalate to top level management this email and let me know the response?

Respectfully,

Andrew < surname removed >

And that's where this currently stands.

Can you please help AskGamblers team?

It's time to bring in the 'big guns' or additional help I'm hoping you guys can be the ones that help me resolve this issue.

Please note it was an arduous process to get verified. They said

occasionally, under special circumstances they can do Bitcoin withdrawals. (They accept Bitcoin and other methods of depositing, but only 1 method to withdraw, which is Bank wire transfer. I said since I had no Bank and asked if they could please make a "special circumstances" exception and let me withdraw via Bitcoin - the same way I originally deposited - to which I got a reply of no.)

Please also note these are the only 3 most recent emails / correspondences I've had with them.

In total, over 20 emails have been sent combined between me and BoVegas, and I've also had numerous chats with their live support team.

I would be happy to forward you the long chain email if you'd like.

I read Ask Gamblers guidelines for submitting and notice it said to include any screenshots or things like that that may be helpful but I don't see a way to attach at least on this first submission but I may have some helpful screenshots for you

This has been something I've been trying to resolve for almost 2 months now.

Can you please help AG team?

Respectfully,

Andrew < surname removed >

< some text missing >

BoVegas Casino - Over a Month and Still No Payment

$9800

On February 14, 2021 I submitted a request to withdraw $1400 at BoVegas Casino. I had not completed the Verification process so the Verification Department lead me through this. There were various issues that caused delays and I had to resubmit my Payment Verification Form several times, but I finally became verified on March 5. I did feel that there were unnecessary delays and I had to keep nudging them to get this accomplished.

On March 5th I was able to make a withdrawal request. Since that day no action has been taken by the casino to complete the withdrawal. (See attached screenshot taken today.) There was no coupon or anything else used with this deposit. I have inquired about the progress by e-mail and by chat and was told that it would take 7 business days to process and I needed to be patient. We are passed that time period now and processing has not even begun. I signed up with them initially because they advertise to have quick, easy withdrawals, which definitely has not been my experience.

BoVegas Casino - Giving me a hard time with account verification

$1400

Hi, I have been trying to verify my account with BoVegas for over a month. I have $4000 avaliable but BoVegas keeps delaying my verification. I have submitted all required documentation multiple times. The hang up has been my Payment Verification Form. My small community bank does not have a Swift code. When I got in touch with my banks wiring department I was informed since my bank is a smaller institution they use a intermediate bank. The bank provided detailed instructions on how to compete international transfers and provide me with a swift code. I then submitted a new verification form along with a copy of the international wire information provided by my bank. BOVEGAS most recently replied that they will not work with my bank because they use a intermediate bank for international wire transfers. I do not see this policy on their website. I have been working with BoVegas for multiple weeks trying to get this figured out and I feel like I'm just getting the run around. The whole verification process has been a long nightmare and makes me regret even online gambling. Please help!

Demetria

BoVegas Casino - Small withdrawal amounts

$4000

I have over $100,000 in winnings from BoVegas. I play frequently and bet $250 per spin on roulette. Whenever I request $2,000 withdrawal from my winnings, they only approve $250. This is frustrating as they tell me it’s determined on play and class. Can you help me get $2,000 from my winnings?

I am enclosing the email I received from them today.

Thank you

Darla < removed >

Dear Darla,

Please be informed that your withdrawal for amount of 250 USD out of 2000 USD has been approved and it was sent to your bank account. Rest of the winnings has been returned back to your playable balance.

Please allow up to 10 business days for the funds to reach your account .

If you ever need any assistance, our friendly customer support representatives are available 24/7 on Live Chat .

Kind regards,

Mark Miller

Finance Department

BoVegas Casino

BoVegas Casino - Not processing $800 withdrawal

$2000

Hi on 5/2/2020 I won and submitted a $800 wire transfer and the necessary withdrawal documents and bank information. On 5/14/ $300 was approved and $500 was returned to my account. I submitted another wire transfer for $500 of which #275 was approved on 5/27 and $225 was returned to my account again. Until today I have not received the first $300 that was approved and when i checked with live chat they told me just wait for it. Its only for $800 but they split it to 3 installment and delaying the payment. Please help me receive my winning.

BoVegas Casino - Verification taking too long

$800

I've been playing on BoVegas for almost 2 months. I recently won money and would like to make a withdrawal. I have $702.89 in my account, fairly won, with no bonuses attached. I sent all the required documentation on 4/25/20. On 5/4/20, they emailed me back requesting 2 more documents, which I had initially made errors on. I emailed them these extra documents on 5/6/20. I didn't hear back from them, so i sent follow up emails (again with the documents included) on 5/11/20 and 5/14/20, still with no reply. I spoke with someone in the online chat and they said they didn't receive any of my emails after 4/25/20. I find that hard to believe. They said it may take up to 4-6 business days to verify my account. It has been 18 business days since I sent the original documentation and 10 business days since I sent the extra required documents. I would like to continue playing here but their delays are making me think I won't get paid now or for future wins. I can send any supporting documentation upon request. Thank you.

BoVegas Casino - Slow pay for big win

$702.89

This casino owes me $29,500 as of this morning (documentation attached) They were slow to verify me but that was eventually done. They allow me to request $2000 at a time with only one pending request allowed for which they will take 10 days to approve. The maximum amount that can be requested at one time is $2000. That's not really fair but that *is* in their terms and conditions, so my bad for not noticing before I played. But every time I request $2000 they only approve $500. That's ridiculous. When I ask why I am only approved for $500 I get this from Mark Miller, Finance Department:
"Withdrawal requests are processed by the casino in installments. Once the withdrawal request has been approved for the installment amount, the remainder of the player’s funds is returned to the player’s account. After withdrawal approval, players may then make further withdrawal requests on the amount that has been returned to the account. Each withdrawal request and accompanying installment is processed individually. Player class influences installment amount as well as time frames of processing a withdrawal request. Player class is mainly determined by depositing, gaming, withdrawal etc. activity of the player."
When I ask Mr Miller to quantify the player class determinations, he deflects (one example attached...many more available if necessary)
I *should* get paid in a timely manner. Frankly I probably wouldn't be so far ahead of them if they *had* paid timely on the front end. I probably wouldn't have been ahead at all. But here we are...
I have wagered plenty enough money there to deserve their highest status as far as getting a maximum payout, especially since the max is so low. I want to at the very least get the $2K payout every time I request until I am paid in full. Hoping for your help here as I can't get a straight answer out of them. Thanks in advance.

$29500

Complaint Statistics

Resolved 39

Avg. Amount $ 3,588

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

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Player rating

3/10 ● 23 reviews

Top reviews from our players

copyyy

1/10

Wagered free bonus and was ready to withdraw 50$

All of the sudden i need to upload ID card/ Bills/Myself taking a pic with ID card/Credit card confirmation like at least 7/8 things.

And in the end their support said ohh I just realized you played blackjack and videopoker we can't let you withdraw your bonus, but they didnt said anything when i contacted them in middle of my wagering to ask about withdraw, pretty sad casino

art810610

4/10

Casino will help you in anyway possible, comps are good and timely. Staff always helpful

Withdrawal- 7 seconds to take from credit card, 7 10 days to start the process of getting your winnings. I understand the winning needs to be reviewed but that is excessive and the bet is you will get tired of waiting, cancel and play it all back in. They would have a first class site if they could shorten that to 2 to 4 days and just deposit it back to card and not wire transfer, I see where others got their card credited, did not offer me that option.

alais001

2/10

This online casino is the worst. They only pay to the credit card that you make the deposit from and when you win money you can only withdrawal $2000 at a time, but its in $1000 increments and they takes a 7-10 business days to deposit into to your credit card. And its always 10 business days or more. Btw, it's only credited to the credit card you used to deposit money into the account. So if you cancel that credit card you are out of luck.

They don't care about there customers. They only care about getting the money from you.

Gerrard88

1/10

Nothing. Don't play on this site.

Dont play. I know you should read the withdraw policy etc.
But these guys are the worst. Won 1500 euro and after it took themtso weeks to verifymy papers even if I did everything correct the first day. Then was waiting for my withdrawals for the 1500 it should take from 3-7 days and then on day seven day they would only payout 250 euro and now I can’t request a payout for a week ! So you would have to wait 14 days to get 250 euro. Worst casino rules and service ever.
Don't play on this site. Please let them crash.

Jacqulin1993

5/10

I would first like to say read terms and conditions before playing any online casino.

I won $2000 with bo vegas and I can defiantly say that I knew it would be a possibility that I would be receiving my winnings in installments. On the 1/3 I was approved for $250 of my $2000. I would like to be the first to make a review a good review. Do your homework like any experienced gambler and you will not be let down on receiving funds from this casino. Make sure your an active customer deposits and playing and dont leave ur account inactive for 30 days, these are the terms n conditions guys READ THEM!!!

Now to bo vegas since I've written a good review can I please receive more then $250 of installment bahahahhah

I got ur back bo vegas

Thanks for my winnings lets keep it up. 😊😊😊😊

Australian player

After approval took 5 days to hit my account.

nmaddp

2/10

I wouldn't play at BoVegas Casino at all. Several months ago, I hit a random jackpot of more than 8,000usd (still have several screenshots on that stored in my desktop). Anyway, they refused to pay me 2,000usd per payout requested (as stated on their site) and their explanation was that I have not reached certain VIP status. So for my first payout request of 2,000usd, they sent me 240usd, how absurd?!

After that they also sent me a reminder email as follow: "Dear Player, Thank you for playing with BoVegas! Let me remind you that you have playable balance of $7,000 on your account waiting for you to win! Also have a look at our bonuses of this month!, etc." How ridiculous is that?! I wanted to withdraw 8,000usd, you paid me only 240usd, and reminded me to blow my winnings away! (I did blow most of my winnings away and didn’t care about it because I was on a winning streak and was also cashing out at several other online RTG and non-RTG casinos.)

Anyway, to make a long story short I will never play at this casino ever again, even if they change their name later on. Their model of business is totally unattractive! They are out to punish their players! If you lose, you are their friends, if you win, you become their enemies right away! (They earned 2 stars out of 10 from me!) In contrast, I was not at all a regular player at Slotocash and every time I deposited there, it was like 35usd or less. I don't think I have deposited enough at Slotocash to earn any rank or VIP status, but you know what, I one time hit a random jackpot of 7,100usd (again, I have all screenshots of my winnings if anyone is interested) and they paid me every single dollar through 3 separate installments within 5 weeks! Now that's real business.

You take money from your players right away, so when they win, you should pay them fast! It's only fair, right? This is what I want to say to BoVegas Casino: "Get real, it's a competitive world, especially for online gambling, be honest and stop torturing your players, they are your supporters, not your enemies, so always treat them fairly, not only when they lose their money to you!"

Again, I will never play at BoVegas Casino again and would suggest to other players not to start.

Afi4wins

1/10

Ah! Real Time Gaming games and casinos, of which this BoVegas Casino is one of them. I've had lots of experience with RTG casinos since more than 14 years or so ago, before quitting them altogether a few years after that. I have not gone back to any of them, and the blockage of my local ISP ensures that for me, hahaha. Have I missed anything? Do I feel like I had missed anything? Not at all! Although there are a few games that I liked playing, like Count Spectacular for one (hope I got that name right), but generally, I could hardly make any wins from RTG games. I can't even remember how many times I did make a win, but I do know that those wins came from Count Spectacular only.

Seeing a promotional email in my mailbox from BoVegas Casino, offering a decent $15 no-deposit free chip, got me thinking. Hmm, maybe I should visit their website and see how things are with this casino. So I clicked on the link provided in the mail, it took me to the casino's website, and I was quite pleasantly surprised that I could access it. Before this, all RTG casinos would give me a 'website blocked' message, but not this time around. So, I did a little bit of browsing around, looking through their Promotions, Bonus Terms and T&Cs too. No restrictions were found, Neteller could be used for all deposits and withdrawals, no fees for using Neteller, but the wagering requirements were on the high side, as expected.

Getting the green light, I proceeded to make a registration. The registration form did not appear straight away, strangely enough. When I first clicked on the 'Sign Up' button, I was taken back to the main lobby, but no form came up. So I clicked again on the sign up button, a lag of a few seconds ensued, then the form came up. Usually, such lags, delays and going around in circles would mean a restriction was in place, but when the form came up, I was quite relieved. So I keyed in my details for that first page, then I clicked on 'Next' to go to the second page of the form, but nothing happens. Clicking on the 'next' button gave no response. Refreshing the page and starting all over again ended exactly the same way. The form just hangs there, refusing to go to the next page, and refusing to go back to the lobby either. It just hangs. So I finally just close the tab to end it all.

Well, this wasn't the first time that I had encountered similar situations with RTG casinos. What irritates me is why let me access the website, when I was actually restricted from registering? My country was not in the restricted countries list, there was no pop-up message of any kind to inform me that players from my jurisdiction would not be allowed to play at the casino. Some other casinos, not RTG ones, have this messaging, so it saves a lot of wasted time, effort, and disappointment. So BoVegas Casino, and all other RTG casinos, should really implement this messaging system.

propane007

1/10

Decent selection of games and 24hr live chat available

This is the most fraudulent casino I have ever come across when it comes to withdrawals. As per majority of complaints regarding this casino I am just another victim.
I was lucky enough to win €5000 and provided all relevant documentation and was told my initial €1000 withdrawal would be processed within 5-7 business days, it has now been nearly 3 weeks and still no money received.
I have been lied to on their live chat along with managers stating it would be processed the next day and every day is the same.
They try to tie you up in their ridiculously complicated T&Cs when it comes to withdrawals, you can only request a max withdrawal of €2000 per week, but if you do not play regularly they can cut that down to €300 so if they actually did pay it would take months to receive my full amount owed, they also will cancel your withdrawal if you have not been active for a certain period so then purposely delaying their payouts will trigger this clause.
Absolute joke of a casino, how are they still in business and how do they hold a gaming license? Oh yeah I believe they are governed by the Curaçao gaming authority, enough said.
This cowboy outfit should have been closed down a long time ago to stop more people being ripped off, please never ever consider depositing at this casino.

Rhonna