This casino owes me $29,500 as of this morning (documentation attached) They were slow to verify me but that was eventually done. They allow me to request $2000 at a time with only one pending request allowed for which they will take 10 days to approve. The maximum amount that can be requested at one time is $2000. That's not really fair but that *is* in their terms and conditions, so my bad for not noticing before I played. But every time I request $2000 they only approve $500. That's ridiculous. When I ask why I am only approved for $500 I get this from Mark Miller, Finance Department:
"Withdrawal requests are processed by the casino in installments. Once the withdrawal request has been approved for the installment amount, the remainder of the player’s funds is returned to the player’s account. After withdrawal approval, players may then make further withdrawal requests on the amount that has been returned to the account. Each withdrawal request and accompanying installment is processed individually. Player class influences installment amount as well as time frames of processing a withdrawal request. Player class is mainly determined by depositing, gaming, withdrawal etc. activity of the player."
When I ask Mr Miller to quantify the player class determinations, he deflects (one example attached...many more available if necessary)
I *should* get paid in a timely manner. Frankly I probably wouldn't be so far ahead of them if they *had* paid timely on the front end. I probably wouldn't have been ahead at all. But here we are...
I have wagered plenty enough money there to deserve their highest status as far as getting a maximum payout, especially since the max is so low. I want to at the very least get the $2K payout every time I request until I am paid in full. Hoping for your help here as I can't get a straight answer out of them. Thanks in advance.