BoVegas Casino - Changes the payout conditions on its behalf

Dear @LittleBella,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The amount I requested was $2,000

I was told it would be sent Wednesday November 30th, how much of it, or when, unknown.

I received this email this morning from Bovegas. Even when you win, they have a catch-all T&C to protect themselves. Please be informed that your withdrawal for amount of 1000 USD out of 2000 USD has been approved and it was sent to your bitcoin wallet.
 
Please note that you won with MYVEGAS bonus. According to our Terms and Conditions, the maximum cash out of this bonus is 10 times of deposit placed to activate the bonus. Hence, the maximum cash out of this bonus is $1000. Rest of the winnings has been deducted. So $1000 just disappeared when they took it.

I know there's nothing I can do about it but complain so I sent them this also. So on top of the play through I have to pay off playing you take half of my winnings, $1000? So you screw me even more when I do win with your T&C.

Dear BoVegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per BoVegas Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello!

We were informed by the casino representative that this case was resolved through email with player back on December 1st. According to emails Player confirmed that that winnings had maximum cashout of $1000. Screenshots of aforementioned emails were sent together with the request to reopen this complaint thread.

Dear @LittleBella,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

They took my money it's gone.I deactivated my account because the T&C are so restrictive, it takes the enjoyment out of it. There are other casinos that aren't as restrictive.. TY

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.