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BoVegas Casino - Waiting patiently for payouts

RESOLVED

Complaint Info

Disputed casino

BoVegas Casino

Amount

$ 25000

3 years ago

I started my verification on Jan 5th, 2022. After back and forth emails I finally got verified Feb 1 2022.

I then submitted for a $2,000 withdraw 2/01/2022. I have heard nothing back or an update until yesterday when I used live chat and asked. I was told it would be processed 2/10/2021. Still nothing. They say 4-7 business days to process withdraws. Well today is business day number 8. It seems as every form of communication from verification to withdraws is responded to on the last day or later from which they advise.

During the verification and withdraw period I've played and kept my account active. Playing trough 100's of thousands of dollars. I've also asked about my player "teir" to make sure I get maximum weekly withdraws. No solid answer was given.

I am well aware of all terms and conditions and understand that they have the right to choose the installment amount. As the process has been nothing but a nightmare I'd hope to get going with the payments and they be a realistic amount as I have a rather large balance.

3 years ago

I have since gotten a response with an approval of $250.00 of my first $2,000 withdraw. I have submitted another request for $1,750.00 which is the remainder of my first withdraw. I once again emailed asking for a more realistic amount to be approved in which I got an automated response to refer to terms and conditions.

I currently have a balance of $25,000 plus the pending $2,000 in withdraws. At $250.00 a week that would be 108 weeks to recieve all payments. (Beings they approve your withdraw every 7 Business days you could easily add another 20 or so weeks to that) Waiting that long would be absolutely absurd!

As of right now I have had access to any coupons revoked, when I play I can no longer acure comp points used towards free play. As well they blocked me access to play any progressive slots on their site.

I would like to keep this complaint open and unresolved until we can come to a realistic payment arrangement. As previously stated I continue to play and with the amount I play though I should be well deserving of a maximum weekly pay-out. (If not even more as stated in their terms and conditions)

3 years ago

Dear RYANJAMES1234
Thank you for your post on AskGamblers.
We were informed by our finance team that they came up with an personal payment schedule for you, and currently they are waiting for your response. Please reply to their email.
Kind regards,
BoVegas

3 years ago

Hello BoVegas,

I have recieved your email and replied with a counter offer on what i feel would be more of a reaonable offer. Please let me me know if we can come to an agreement, and at that time I will gladly close this dispute out as resolved.

Thanks,
Ryanjames1234

3 years ago

Dear RYANJAMES1234
Thank you for your post on AskGamblers.
We were informed that you've already reached an agreement with our Finance Team.
If you have any further question regarding your withdrawal please contact our Finance Team directly.

Kind regards,
BoVegas

3 years ago

Hello Askgamblers,

We have came to an agreement on weekly approval of payments every Tuesday @ $750.00 until balance is satisfied. I would like to close this complaint as satisfied/resolved. As long as I have the ability to re-open if any trouble arises throughout the lengthy withdraw process!

Thank you for the cooperation from both parties Bovegas and Askgamblers to get this matter solved.

Ryanjames1234

AskGamblers
3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

We thank both parties for their assistance during the complaint process.