I won $9800 on BoVegas and they are saying they will only pay me in $250 installments

I want to make a complaint against BoVegas Casino as I've been trying to get my account verified since the 1st day I started playing on this site on 4/11/24. I submitted my verification documents almost immediately after depositing on this site on 4/11/24 -- I emailed my drivers license (Front/Back) and Energy Bill for my home as proof of address and a picture of me holding my Drivers License and I submitted a photo of my debit card (front/Back) and copy of the credit card authorization form which I obtained from their site and I filled it out with my cc info just in case it was needed, I was trying to cover all basis. I had made a deposit to this casino with Bitcoin so the credit card info I sent wasnt really necessary but on their site it listed this as something needed for account authorization. I also received a call within minutes after my Bitcoin deposit from BoVegas to verify/confirm me as the account holder/depositor and this was completed and I received email confirmation at 2:15 a.m. on 4/11/24 that my account had been verified. I played on the site with my bitcoin deposit of $23.08 and my account grew up too 1K. Please note that I never used any bonuses and the money won was with my own funds.

I received an email from BoVegas on 4/15/24 and it goes: "Hi there, friend! How have you been? We've noticed it's been a while since your last play in our Casino. Just wanted to remind you that we're always here to assist with any concerns you might have – is there anything we can do for you? By the way, you've got $1,000.00 for you on your playable balance! Why not dive back into your favorite games?"
I wasnt playing down my balance as I was paitiently waiting for my account to get verified, so I was suprised to see an email from them asking me to play down my winnings. I wanted an email saying my account had been verified and I was thinking about replying to email inquiring about my verification but decided not too. Then finally on 4/17/24, I received an email from someone in the finance department requesting additional documents from me in order to proceed with the withdrawal.
They were requesting:
"1. Payment Verification Form - needs to be filled (with relevant information for wire transfers), signed and dated.
You may find it here: Payment Verification Form
2. Bitcoin (BTC) Wallet Address as an alternative withdrawal option (please specify if available). "

I replied to their email immediately with the above requested information. I emailed them their form filled out with my banking wire info along with my Bitcoin wallet address and even provided them with a screenshot (to be on safe side again) from Coinbase showing my Bitcoin address to double verify it for accuracy. This was all done on 4/17/24 at 8:45 a.m. I've contacted their chat help almost daily for status updates to only get cut/copy/pasted reponses from all the customer service reps informing me of the 3-4 days waiting timeframes and reminding me that if info is incorrect/inaccurate that this will delay things. I can assure you that they have more than enough to verify my account and it seems as if they are stalling on doing this so they dont have to payout my winnings. As of right now my account is at $2,000.00 and I want to withdrawal all of it and close my account with this site. I've played on many other online sites and I have never ran into this with any other site. Yes, some places take longer than others to verify identities and it can be frustrating at times, but this is beyond ridiculous! I mean how much more could they possibly need to verify me as a valid person and then once verified, how long will I have to wait for approval for payout, and then who knows what BS they'll try and come up with to not pay me out my winnings. I'm starting to get the sense that this place just does not operate legitimately like all the other sites I play on or have played on. I have never gotten the runaround like I have here and it's frustrating. I have my emails I can forward to substantiate my claim against them, and I am going to start taking screen shots of any interactions I have going forward with them on chat as I didnt think to do this previously but will do from now on. Please help me get my winnings from them, I'm losing hope that they'll do the right thing and verify my identity and approve me for withdrawals.
I've been doing quite a bit of research and have found that they tend to do this a lot to people and it's not right! I worked in the past for the Attorney General of the State of Minnesota and also the 2nd Judicial District / Ramsey County Courthouse, so I know state statutes / laws / rules & regulations and the way this site operates -- it's just not right. There is something very wrong with their processes and they either need to be completely overhauled and redone because it's not right what they are doing to their customers. Makes me very upset and want to make sure that they are held accountable for their actions. They have no problem taking peoples money, no questions asked -- they dont care if you deposited from Bitcoin, Credit Card, any other Crypto Currancy - anything, they'll gladly accept it. But when it's the other way around, we have to provide more than should be necessary, jump through hoops and still have to wait on their drawn out processes only to find out in their legal BS written on their site that people lose out on their winnings due to their 30 day rule or whatever other garbage they can come up with to not pay out, or pay out in small incriments weekly and/or monthly. It's just nonsense and needs to stop~! No other sites do this, why should they get away with it!!!!!! Makes me just sick to my stomach. I want my winnings, please help me get them!

I started my verification on Jan 5th, 2022. After back and forth emails I finally got verified Feb 1 2022.

I then submitted for a $2,000 withdraw 2/01/2022. I have heard nothing back or an update until yesterday when I used live chat and asked. I was told it would be processed 2/10/2021. Still nothing. They say 4-7 business days to process withdraws. Well today is business day number 8. It seems as every form of communication from verification to withdraws is responded to on the last day or later from which they advise.

During the verification and withdraw period I've played and kept my account active. Playing trough 100's of thousands of dollars. I've also asked about my player "teir" to make sure I get maximum weekly withdraws. No solid answer was given.

I am well aware of all terms and conditions and understand that they have the right to choose the installment amount. As the process has been nothing but a nightmare I'd hope to get going with the payments and they be a realistic amount as I have a rather large balance.

Hi, I have been trying to verify my account with BoVegas for over a month. I have $4000 avaliable but BoVegas keeps delaying my verification. I have submitted all required documentation multiple times. The hang up has been my Payment Verification Form. My small community bank does not have a Swift code. When I got in touch with my banks wiring department I was informed since my bank is a smaller institution they use a intermediate bank. The bank provided detailed instructions on how to compete international transfers and provide me with a swift code. I then submitted a new verification form along with a copy of the international wire information provided by my bank. BOVEGAS most recently replied that they will not work with my bank because they use a intermediate bank for international wire transfers. I do not see this policy on their website. I have been working with BoVegas for multiple weeks trying to get this figured out and I feel like I'm just getting the run around. The whole verification process has been a long nightmare and makes me regret even online gambling. Please help!

Demetria

Hi on 5/2/2020 I won and submitted a $800 wire transfer and the necessary withdrawal documents and bank information. On 5/14/ $300 was approved and $500 was returned to my account. I submitted another wire transfer for $500 of which #275 was approved on 5/27 and $225 was returned to my account again. Until today I have not received the first $300 that was approved and when i checked with live chat they told me just wait for it. Its only for $800 but they split it to 3 installment and delaying the payment. Please help me receive my winning.

I've been playing on BoVegas for almost 2 months. I recently won money and would like to make a withdrawal. I have $702.89 in my account, fairly won, with no bonuses attached. I sent all the required documentation on 4/25/20. On 5/4/20, they emailed me back requesting 2 more documents, which I had initially made errors on. I emailed them these extra documents on 5/6/20. I didn't hear back from them, so i sent follow up emails (again with the documents included) on 5/11/20 and 5/14/20, still with no reply. I spoke with someone in the online chat and they said they didn't receive any of my emails after 4/25/20. I find that hard to believe. They said it may take up to 4-6 business days to verify my account. It has been 18 business days since I sent the original documentation and 10 business days since I sent the extra required documents. I would like to continue playing here but their delays are making me think I won't get paid now or for future wins. I can send any supporting documentation upon request. Thank you.

This casino owes me $29,500 as of this morning (documentation attached) They were slow to verify me but that was eventually done. They allow me to request $2000 at a time with only one pending request allowed for which they will take 10 days to approve. The maximum amount that can be requested at one time is $2000. That's not really fair but that *is* in their terms and conditions, so my bad for not noticing before I played. But every time I request $2000 they only approve $500. That's ridiculous. When I ask why I am only approved for $500 I get this from Mark Miller, Finance Department:
"Withdrawal requests are processed by the casino in installments. Once the withdrawal request has been approved for the installment amount, the remainder of the player’s funds is returned to the player’s account. After withdrawal approval, players may then make further withdrawal requests on the amount that has been returned to the account. Each withdrawal request and accompanying installment is processed individually. Player class influences installment amount as well as time frames of processing a withdrawal request. Player class is mainly determined by depositing, gaming, withdrawal etc. activity of the player."
When I ask Mr Miller to quantify the player class determinations, he deflects (one example attached...many more available if necessary)
I *should* get paid in a timely manner. Frankly I probably wouldn't be so far ahead of them if they *had* paid timely on the front end. I probably wouldn't have been ahead at all. But here we are...
I have wagered plenty enough money there to deserve their highest status as far as getting a maximum payout, especially since the max is so low. I want to at the very least get the $2K payout every time I request until I am paid in full. Hoping for your help here as I can't get a straight answer out of them. Thanks in advance.

Hi
I have been in "verifcation" mode with them for way too long. They owe me $12000. This is not attached to any bonus. it was a clean deposit. I am who I say I am. I have provided them with a valid drivers license with my current address, a bank statement with my account number and current address, that bank's swift code, a power bill with my current address, pic of the front and back of the credit card used to deposit and of course their account verification form and cc authorization form. They have dragged their feet and presented their requests for info a little at at time. There seems to be always one more hoop to jump through. I have been nothing but cordial with them up to this point. I simply want the verification to be completed and payment made, preferably on an accelerated schedule due to their stalling to date. Documentation attached.

Can you help me get this resolved? Thank you for providing this service.