Boho Casino

All a sudden the game said lost connection and account disabled

€3000

Hi i had made a account on boho casino and made my first deposit of 25$ in bitcoin using the strike bitcoin app

The money loaded right away so i played the free spins that came with the first deposit bonus and then I started to play my actual money and everything was going good for a minute then all a sudden the game said lost connection press here to refresh and when the page refreshed I was logged out

So I went to log back in and it wont let me it keeps on saying my account is disabled and I'm not sure why i have sent them multiple emails reguarding the issue using the support on their app and haven't heard anything back from them. my transaction id is.

b01bab7aa5ba39d84f3125d1f34689ae0a5a2f6f84122476026581ea18636f1e

Withdrawal of €4,000 pending for days

Hi Community,

I have signup to Boho Casino a few months ago. I have deposited until now, and on 29 of March, I have deposited again 180€. Later in the night I have won 8000€ and decided to contact the chat to ask for more information to verify my account and request the withdrawal. They kindly give me all informations they need, directly, I sent to them :

- Credit card Front and Back;

- Proof of my Neteller account (Because in the past I have deposited with this...)

- my ID

- Proof of residence

In the next few minutes, support verify my account Live. I request two Withdrawals (4000€ and 3000€ by Neteller). On the 30th of March early, I contact them to know more about my withdrawal, and they explain to me it was not possible to use Neteller, as my last deposit method was Visa, so I cancel my two withdrawals and request a new one of 4000€ by Wire Transfer. They also ask me for a proof of Bank Account, I sent it and was immediately validated by the support team.

Since this date, my withdrawal is still pending and support was giving me the same prepared answer. "All withdrawals are treated in queue, etc...". As soon as I told them I will open a complaint on askgambler, they give me more information like : "Our general manager are on the case since 1am, and we're still waiting for an update since 1pm on the 31th March".

And this morning, I got a new support chat, who is telling "The only information I possess about your withdrawal at the moment, is that it is waiting to be reviewed by the manager".

To sum up: My account was verified, I have requested a withdrawal of 4000(due to the limit) and wait for it my withdrawal is still pending (And cancellable by me) since 30th March 8:14am and also 3000 remaining on my account because I can’t request more than 4000€ (in their rule, so that’s ok to wait…)

I have sent all my documents who are verified, and I have deposited without any bonus.

Thanks for your help.

Delayed payment, cancelled once

€7000

My first withdrawal attempt was cancelled after one day because they said I had to use a different withdrawal method. That is fine since most of my deposits has come from the method they requested for my next withdrawal. My new withdrawal has now pending for almost 48 hours while their processing time for a verified account is 24 hours according to the support I contacted here on askgamblers.

It is also frustrating that Boho casino support can not give an answer to how long this withdrawal process is going to take, not even an estimate, which I find strange. I did not use a bonus when I won this money and I was told several days ago that my account was fully verified. I hope you can help me sove this issue, see attached documents.

kr12300

Complaint Statistics

Resolved 4

Avg. Amount $ 2,630

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Player rating

9.2/10 ● 403 reviews

Top reviews from our players

McGric

8/10

Good casino with good bonus. Good selection of games and plenty to choose from. Easy deposit and withdrawal process. Good few promotions as well so that's good.

Haven't found anything as of yet. I guess sometimes I get logged out of game, but that could be my browser or internet, not sure.

syrrreal

8/10

A swan between ducklings. Good slot variety and guaranteed cashouts. The times x one has to wager bonuses is too high tho. The usual is something like 30x

zebra30

The Boho Casino shines with a beautiful layout. The menus are clearly designed and you can find every option immediately. The selection of games is very large and there are many providers.
There is also live casino, card games and many other options. Bonuses are also available and have fair bonus conditions. The verification runs without problems and the support is helpful, fast and competent. There are enough payment methods also available. Guaranteed fun!

The slots and the site load a little too slowly on weaker devices, but that doesn't detract from the fun of playing. There is no sports betting. Otherwise there is nothing to complain about

SusanPeterson

6/10

Good game play and lots of games to choose from. Customer service is responsive and provides guidance on issue. I had already verified my account previously.

The casino withdrawal process is badly hindered by the KYC process, I had previously verified my account but when I went to make a withdrawal, the KYC process required a number of documents, screen prints, etc. However, even with deposit screen prints and banking profiles provided, they have decided they want a bank statment, which delays the withdrawal process for weeks as the bank only issues once per month. My details are exactly the same as the last time I verified my account. This needs to be improved if they want to compete with the bigger casinos who take pride in getting you verified and withdrawal completed within 24 hours. My review score is based on the delay.

limbioivan

10/10

Very cool casino, bonuses are credited quickly, the withdrawal is also fast. Lots of providers and slots. I especially liked the support, the guys always go to a meeting and help with all questions.

Once it was not possible to enter the promotional code for the bonus. But support quickly fixed it. Not available worldwide. But in general, everything is excellent.

Rile15

8/10

The casino is ok it has a nice site, lots of games I enjoy.
KYC is required and withdrawal is also fast.
I recommend that you visit it, try your luck :)

Pkvalcourt

10/10

Awesome casino it has a good layout and easy to navigate customer service is very helpful if you want to casino to check out go there it’s a blast. Awesome games and have all the most popular games. It’s a top casino for sure I’m definitely going back I don’t know how the kyc is but it seems pretty quick and they say they have fast withdrawals.

It was loading slow but I’m not sure if it was my device because I wasn’t in the best location. Also I didn’t win enough to make a withdrawal it’s one of my top casinos but not my top.

Bienohle

9/10

I like this casino it’s good and easy homepage and the number of games where you can take it. The casino is 9 of 10 good! Sorry for one star - but it’s not very bad.

Hay also the casino is in all very good but the withdrawal it’s to long a casino must be withdraw instantly.
I need a fast withdrawal method with under 6 hour with approval.

margeb

9/10

A great casino with a wide selection of providers and games. Great welcome bonuses, they often offer promotions with decent wagering requirements. Another great DAMA NV casino.

Overall great experience until now, cant complain about anything really, support has been available everytime it was required, quick to respond and assist.

Mibo96