Boho Casino Complaints

I have written boho casino many many emails to support and vip to close my account due to a serious gambling problem! I have asked chat, who told me to write a email, which I did many times before, I requested call backs from the vip manager on their site, NO reply from any emails or vip manager!

I have lost a total of 8995.0 CAD since requesting my acct be closed due to serious gambling problem! In the emails I begged them to close my account!

My account is till fully active! I want my acct closed for good and my money refunded back to me ! Please help me

I am asking for AskGamblers' help because Boho Casino has not actioned my self-exclusion and account closure request despite four written requests.

• October 14, 2026 — I emailed support asking for permanent account closure, self-exclusion for the longest period offered, a block on opening new accounts, and removal from all marketing.

• Boho replied asking for a reason for closing and giving only unsubscribe instructions. No exclusion was applied.

• October 14 — I sent a firm follow-up restating the request.

• October 15 — Boho replied with a retention pitch ("are you sure... we'd truly love to have you stay"). No exclusion was applied.

• October 15 — I sent a third request stating this was not a negotiation.

• October 16 — Boho replied with another sales pitch, urging me "don't rush to close your account" and promoting their VIP system. No exclusion was applied.

• October 16 — I sent a fourth request warning I would file this complaint if they did not confirm in writing.

I have still received no confirmation of closure or self-exclusion. I am asking Boho Casino to permanently close my account, self-exclude me for the longest period they offer, block me from opening new accounts, remove me from all marketing, and confirm it in writing. My account is under the email< xxxxx>@gmail.com. I can provide the full email thread as evidence.

I am submitting this as a formal complaint regarding the handling of my repeated requests to permanently close and self-exclude my gambling account.

I have explicitly informed your customer support that I have a gambling addiction and that I want my account permanently closed/self-excluded.

Despite making this clear and contacting you repeatedly, my request has not been dealt with appropriately. Instead of simply permanently closing my account, I have experienced delays and further communication regarding alternatives.

I want there to be absolutely no ambiguity: I am requesting permanent self-exclusion because of gambling addiction.

I do not want a temporary break, cooling-off period, deposit limit, retention offer, bonus, or any other alternative. I do not want to be persuaded to continue gambling.

Transaction evidence

I have preserved screenshots of the transaction history available through my Boho Casino account.

From the screenshots currently in my possession, I can document at least NOK 127,820 in accepted deposits between 26 June 2026 and 15 September 2026.

This is a conservative figure. I have only included transactions where the date and amount are clearly visible, and I have removed transactions appearing more than once across overlapping screenshots.

There is also an additional NOK 1,700 deposit visible in the evidence where the date is not visible. I have therefore excluded that transaction from the NOK 127,820 documented total.

The screenshots demonstrate repeated and concentrated deposits, including:

* 6 July 2026 – NOK 15,000

* 18 August 2026 – NOK 15,000

* 2 September 2026 – NOK 10,500 within approximately 40 minutes

* 11 September 2026 – NOK 15,650

* 14–15 September 2026 – NOK 21,200 between approximately 23:10 and 01:02

These examples are not estimates of gambling losses. They are accepted deposits visible in the transaction history I have preserved.

My self-exclusion request

The central issue in this complaint is straightforward.

I have told you that I suffer from gambling addiction and have repeatedly requested that you permanently close/self-exclude my account.

Once I explicitly disclosed my gambling addiction and requested permanent self-exclusion, I expected that request to be treated as a serious responsible-gambling matter and acted upon without unnecessary delay. Instead, I have had to repeatedly contact you regarding something I have already made completely clear.

For someone who has specifically disclosed a gambling problem, leaving continued access to a gambling account while discussing alternatives to permanent closure creates an obvious risk.

I therefore formally request:

1. Immediate and permanent self-exclusion/closure of my account.

2. Written confirmation that the account has been permanently self-excluded and cannot simply be reopened upon request.

3. Confirmation of the exact date and time when you first received notice that I had a gambling problem and/or requested self-exclusion.

4. A complete record of my deposits, withdrawals, and gambling transactions for the relevant period.

5. Copies or records of the communications concerning my requests for account closure/self-exclusion.

6. An explanation of why my permanent self-exclusion request was not actioned immediately after I disclosed my gambling addiction and requested closure.

7. Confirmation of what responsible-gambling actions, restrictions, or account reviews were applied to my account, and when.

Please preserve all records relevant to this complaint, including account activity, transaction records, responsible-gambling records, internal account notes, and my communications with customer support.

Important clarification

My immediate priority is not reimbursement. My priority is making sure that I cannot continue gambling through this account. I am asking for permanent self-exclusion regardless of whether any money is ultimately refunded.

I am preserving screenshots of my transaction history and copies of my communications as evidence.

Please treat this message as a formal complaint and permanent self-exclusion request and provide written confirmation that my account has been permanently self-excluded.

If this matter is not resolved appropriately, I will preserve the complete correspondence and submit the matter, together with my transaction evidence and self-exclusion communications, to the relevant licensing/regulatory and dispute-resolution channels applicable to the operator.

I expect written confirmation of the permanent self-exclusion and a formal response to this complaint.

Kind regards,

<full name removed>

I requested self-exclusion 7 days ago and was answered by an automatic message by mail saying that my VIP account manager would be following up, I was since unable to control my gambling spending and deposited 1180$ into my account, won some lost some then tried to withdraw but was unable to. I request Boho Casino close my account and at least refund the deposit I made, since I requested my self exclusion since it does not follow the self-exclusion policy they advertise.

I requested self-exclusion on July 29 and again on August 8th because I couldn’t control myself, and I lost roughly 14,500 over this time.

I reached out to support over and over again via live chat requesting assistance and received none.

I am requesting a refund of my losses over this time, as my self-exclusion was not honored promptly.

I can provide proof of deposits and withdrawals in this time frame as well.

I think this is unacceptable, as I tried everything I could to stop the problem, but was not helped at all.

I am having a relapse.

I have been asking this casino for several days to self-exclude me permanently so that I don't gamble away all my money, and they continue to ignore me.

Since last Thursday, emails sent to [email protected] go unanswered.

When I reach support through the site, they refer me to the email. I want to be excluded and want them to refund all deposits made after the request!

Have been playing in this casino for a few years. Can't say I was thrilled with it, but it was alright.

Usually, withdrawals were approved within the same day. But if other casinos offer their long-term players better conditions and faster withdrawal times than this casino, it's the opposite. The longer you play, the worse your attitude.

The previous time I made a withdrawal request, it was approved after approx 26 hours.

This time it's already on day 10 and it's still pending. Of course, after contacting customer service several times, I received the same reply they are giving to everyone - their finance department is doing their best, and I just have to wait, blah blah blah. Many times I asked to provide me with a new timeframe since they didn't process it within the promised 48 hours.

To me, it just looks like they are doing this on purpose, just waiting for players to cancel their withdrawal so they don't have to pay it out, or they simply don't have money.

The worst part? My withdrawal request is just 220€. Hard to imagine what would happen if they had to pay out a thousand or more.

I have deposited over 400 euros into my account since last week, and on Monday morning at 03:51, I withdrew 2500.

My account is fully verified, and I was told multiple times to rest assured, and my funds will be sent within 48 hours (usually faster, is what they said).

Now, 55 hours later, they have banned me from using the chat, giving me the exact same reply via email, and no real answers.

I need this money for a holiday that I'm going on tomorrow, and already spent my own money waiting for the 2500 to hit my account.

Please help

Hi i had made a account on boho casino and made my first deposit of 25$ in bitcoin using the strike bitcoin app

The money loaded right away so i played the free spins that came with the first deposit bonus and then I started to play my actual money and everything was going good for a minute then all a sudden the game said lost connection press here to refresh and when the page refreshed I was logged out

So I went to log back in and it wont let me it keeps on saying my account is disabled and I'm not sure why i have sent them multiple emails reguarding the issue using the support on their app and haven't heard anything back from them. my transaction id is.

b01bab7aa5ba39d84f3125d1f34689ae0a5a2f6f84122476026581ea18636f1e

Hi Community,

I have signup to Boho Casino a few months ago. I have deposited until now, and on 29 of March, I have deposited again 180€. Later in the night I have won 8000€ and decided to contact the chat to ask for more information to verify my account and request the withdrawal. They kindly give me all informations they need, directly, I sent to them :

- Credit card Front and Back;

- Proof of my Neteller account (Because in the past I have deposited with this...)

- my ID

- Proof of residence

In the next few minutes, support verify my account Live. I request two Withdrawals (4000€ and 3000€ by Neteller). On the 30th of March early, I contact them to know more about my withdrawal, and they explain to me it was not possible to use Neteller, as my last deposit method was Visa, so I cancel my two withdrawals and request a new one of 4000€ by Wire Transfer. They also ask me for a proof of Bank Account, I sent it and was immediately validated by the support team.

Since this date, my withdrawal is still pending and support was giving me the same prepared answer. "All withdrawals are treated in queue, etc...". As soon as I told them I will open a complaint on askgambler, they give me more information like : "Our general manager are on the case since 1am, and we're still waiting for an update since 1pm on the 31th March".

And this morning, I got a new support chat, who is telling "The only information I possess about your withdrawal at the moment, is that it is waiting to be reviewed by the manager".

To sum up: My account was verified, I have requested a withdrawal of 4000(due to the limit) and wait for it my withdrawal is still pending (And cancellable by me) since 30th March 8:14am and also 3000 remaining on my account because I can’t request more than 4000€ (in their rule, so that’s ok to wait…)

I have sent all my documents who are verified, and I have deposited without any bonus.

Thanks for your help.

My first withdrawal attempt was cancelled after one day because they said I had to use a different withdrawal method. That is fine since most of my deposits has come from the method they requested for my next withdrawal. My new withdrawal has now pending for almost 48 hours while their processing time for a verified account is 24 hours according to the support I contacted here on askgamblers.

It is also frustrating that Boho casino support can not give an answer to how long this withdrawal process is going to take, not even an estimate, which I find strange. I did not use a bonus when I won this money and I was told several days ago that my account was fully verified. I hope you can help me sove this issue, see attached documents.