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Bitguruz Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
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Bitguruz Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 149 reviews
9.3/10
149 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bitguruz.com/
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
Mobile Apps
Android

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

staus Resolved
$240.19

Complaint Statistics

Resolved 2
Avg. Amount $ 179
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Review this casino

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Player rating
9.3/10 149 reviews

Top reviews from our players

A very nice casino, lots of bonuses (including lots of no-deposit spins), a pretty nice website, support responds quickly to questions, and deposits and withdrawals are fast. I recommend it!

Fun bonuses from time to time, great support that answers quickly, a big slot selection and offers a lot of different payment methods. So far I'm enjoying it.

I would probably say the layout. It's a little bit messy because of the white on the slot thumbnails, but tbh that is a small issue and not really important. I don't have much negative to say yet as my experience has been fair so far! :)

My Overall Experience with Bitguruz Casino

My overall experience with Bitguruz Casino has been a blend of modern convenience, engaging entertainment, and a generally smooth user journey. From the moment I created my account, the platform demonstrated an emphasis on accessibility and user-friendly design, making it easy for both new and experienced players to navigate. The registration process was straightforward, and the interface itself felt clean, intuitive, and visually appealing.

One of the standout aspects of Bitguruz Casino is its wide selection of games. Whether it was slots, table classics, or live-dealer experiences, the variety ensured that there was always something new to explore. The games ran smoothly, with fast loading times and crisp graphics, which contributed to a more immersive experience. I particularly appreciated that the platform frequently introduced new titles, keeping the gaming environment fresh and exciting.

Another positive element was the platform’s focus on transactions and support. Deposits were processed quickly, and withdrawals, while sometimes taking a bit longer, were reliable and transparent. The range of payment methods—including crypto options—added flexibility and convenience. Customer support also played an important role in my overall impression. Whenever I reached out with questions, the responses were timely and helpful, creating a sense of trust and reliability.

I love the games on here!!! It's really fun. And the people here are very helpful. Ty!!! I will also recommending this app. to all of my friends...Y'all keep on being wonderful!!!

I just started to play on Bitguruz, but seems to be user-friendly. Setting up my account was super quick and easy. Bitguruz has a nice selection of games to choose from, and I look forward to playing.

I like it has an easy to use website design. A lot of current games and some great promotions. I usually use crypto when playing and they are crypto friendly.

I like that they have exclusive bonuses and the customer service staff is very helpful. The game selection is unlike no other casino that I have played on.

I like how there's so many games available to play and also the bonuses they give out are awesome and they have a fun support team you can talk to when something is wrong.

I don't like when it takes forever to log in to a game and also when I think it's gonna give out alot off money on a game but it doesn't 🙂‍↕️ and sometimes when I also lose is ratchet

Smooth casino with good machines, many fast support providers. Fast deposits and reliable withdrawals make this a good casino overall. I recommend it. Good luck!

Variety of games as well as the platform layout. Im not sure about the RTP but so far so good. They also have a great customer service with fast responses.

Theres nothing i dont dislike so far. Ill update if things was to change. Your not gonna win everytime, if they let everyone win everytime then they wouldnt be in business.

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