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Bitguruz Casino is restricted in your country, please try these instead:

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Bitguruz Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 149 reviews
9.3/10
149 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bitguruz.com/
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
Mobile Apps
Android

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

staus Resolved
$240.19

Complaint Statistics

Resolved 2
Avg. Amount $ 179
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Review this casino

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Player rating
9.3/10 149 reviews

Top reviews from our players

BitGuruz Casino delivers a royal gaming experience with a wide range of slots and live dealer games. The VIP program is one of its strongest features, offering solid rewards. Crypto and Fiat are supported. The interface is Slick Though bonus terms could be clearer for Newcomers.

If BitGuruz Casino has a weakness, i think it lies in its Design and appearance. Its obvious that little attention was paid to these aspects and they definitely need to make them much more creative and modern.

Haven't had an issue with anything yet! Good selection of good paying games and bonuses! Always receiving upto date bonus emails with awesome offers, easy to navigate lobby and account information!

I really like the interface of the site in bitguruz. The casino has a wide range of deposit bonuses as well as without the need to deposit and what is even better they are in large quantities and with regular high frequency.

A little too big minimum deposits. There are a few very popular slots and providers missing, which I hope will slowly change in the near future. It does not have a 24-hour chat with a real agent.

I’ve had a great experience with BitGuruz so far. The platform is clean, modern and very easy to navigate, which makes playing enjoyable even on mobile. The game selection is huge — thousands of slots, plenty of live dealer rooms and fast-loading table games. Every provider I like is here.

One of the biggest positives for me is the speed of payouts. My withdrawals have been processed quickly, and the availability of crypto and e-wallet options is a big advantage. Deposits are instant and transparent. Customer support has also been helpful — responses on live chat are fast, friendly and professional.

I appreciate that BitGuruz regularly adds new promotions and bonuses, and the overall user experience feels smooth and reliable. Everything works without bugs or lag.

Overall, BitGuruz is a solid, trustworthy online casino with great games, quick withdrawals, and responsive support. Definitely worth trying if you want a clean and enjoyable gaming experience.

I am happy with the Bitguruz casino. Deposits are made in seconds. Variety of games and providers. Quick response from chat agents and fair treatment. The website is great, everything works without any problems. It offers a good selection of games, so everyone should be able to find something they like.

This is a great casino with many options of slot games. Easy to make a deposit and easy to withdraw my winnings. This casino also has great bonus offers available.

Bitguruz offers generous bonuses and rewards. When they give you free spins you can wager with your bonus balance as opposed to having to make a deposit in order to wager which I love!

I can’t say there’s much I don’t like about Bitguruz, their wager requirements can be a bit high but that’s pretty standard among most online casinos.

Bitguruz impressed me with its smooth interface, fast payouts, and reliable platform performance. Everything works consistently, and customer support responds quickly. It’s a comfortable and transparent place to play. Always remember to gamble responsibly.

Simple interface with tons of games. Everything from pragmatic play to no limit and hacksaw gaming. There also seems to be lots of bonuses. Interface is similar to Ybets casino and others.

I noticed that one of my go to games is missing in fact the provider is completely absent. That is gold gold gold by booming games. That is strange as it is present in nearly all casinos. Haven't looked for my other which is uncharted seas.

Bitguruz is a platform that immediately catches your attention because of how visual and accessible it seems. One of the things I like the most is its simple interface, which doesn’t make you feel lost even if you’re not an expert in online betting or gaming. It’s also appealing that the platform offers multiple promotions, bonuses, and supposed “quick-win” opportunities, which instantly attract many users. The way it presents the games and results creates the feeling that you’re always close to winning something big, making the experience exciting and engaging.

However, there are also several things I don’t like. One of the main issues is the lack of transparency: it’s often unclear whether the platform is truly reliable or legal, which makes you hesitate when it comes to depositing or trying to withdraw your money. Another negative point is that some processes, such as verification or minimum deposit requirements, are not clearly explained. This gives the impression that they mainly want you to keep putting money in without giving you straightforward answers. Overall, Bitguruz can be entertaining, but it also has aspects that make you question its seriousness and safety.

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