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Bitguruz Casino

Bitguruz Casino
Welcome Bonus
Exclusive

100% up to $2500 + 100 Free Spins, 1st Deposit

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 200 reviews
9.2/10
200 reviews
Complaint Response 6 complaints
3 days avg. 6 complaints

Bitguruz Casino: My Expert Opinion

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, Romanian, Portuguese, Spanish, Hungarian, German, French, Finnish, Italian, Slovenian, Croatian, Japanese, Dutch, Latvian, Lithuanian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program
Mobile Apps
Android, IOS
Social Platforms
Telegram

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

Payment Information and Options at Bitguruz Casino

You can choose from a variety of payment options available when you open the cashier. The minimum withdrawal amount is €10, and you must wager your deposits at least once before you can make a withdrawal. You must also complete the verification process before you can withdraw. 

If your balance is at least 10 times larger than the total sum of your deposits, you will be limited to €2,000,000 (or currency equivalent) for withdrawal per month.

In other cases, the maximum withdrawal amount per month is €5,000,000.

Customer Support at Bitguruz Casino

If you need help, you can contact the casino at any time. You can launch the live chat feature to speak with the friendly support team. If you are a VIP user, you will receive priority 24/7 support. However, if you’re a regular user, you can use live chat, Telegram or email during business hours. 

Games at Bitguruz Casino

The casino is home to more than 6,000 casino games and more than 80 providers, so you’ll have plenty of variety here. You can enjoy the best online slots, and you can use the search engine to find your favourites quickly. You can also see how many players are in each game to see which ones are trending. 

If you want to try something different, you can enjoy the casino's selection of table games. There are classic variations of blackjack, poker, baccarat, craps and more. Or, you can try your luck with a selection of instant win games. 

You can also enter the live casino if you want to join the live dealers. There are hundreds of games to choose from, including VIP live tables. You can bet against other real players and enjoy an interactive experience. 

Bitguruz Casino’s Commitment to Responsible Gambling

The casino promotes responsible gambling by offering self-regulation tools. This means you’ll be able to set deposit limits to help control your finances. You can also set loss limits to restrict the amount you lose within a set period. 

To help manage your time, you can set session time alerts, which will remind you to take breaks. You can also activate cooling-off periods or opt for self-exclusion. You can temporarily block access to your account for 6 months, 1 year, 2 years or 5 years. 

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Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unreasonable KYC Delays and Withheld Withdrawal

I am filing this complaint because the casino has been delaying my account verification and withholding my withdrawal despite my full cooperation throughout the entire KYC process.

I have provided every document requested by the casino, including proof of identity, bank statements, proof of address, employment contract and additional documents regarding the source of funds. Every time I submit the requested documents, I am informed that they have been reviewed successfully, only to receive another request for different documents afterwards.

I have withdrawn 2 times before that, 500€ euro per transaction using my Skrill account. Then they cancelled my withdrawals, explaining that I need to provide more info to the KYC department and that is where the delayed process started.

The timeframe they gave was 5 days for the full process (typically they said) after that they said up to 5 days (5 working days) for one document, I waited and yet no one responded after I sent the last document and they are delaying the process for no reason, without giving any explanation.

After that I contacted the so called “ Vip manager” , the chat support said that only she could assist me in similar case, but I didn’t get the proper help from her as well.


I have fully cooperated with the verification process and responded promptly to every request. However, the casino continues to prolong the process without providing any clear explanation or timeframe for completion.

I have not used any bonus funds. All deposits were made using my own money and my gameplay was conducted in accordance with the casino's Terms and Conditions. The casino accepted my deposits and allowed me to play without any issues. The problems began only when I requested a withdrawal.

I believe the repeated requests for documents and the unreasonable delays constitute an unfair practice designed to postpone or prevent legitimate withdrawals.

I respectfully request that the casino complete the verification process immediately and process my withdrawal without any further unnecessary delays unless there is a specific and justified reason communicated to me in writing.

I am willing to provide AskGamblers with copies of all correspondence and the documents previously submitted to the casino if necessary.

I am sending screenshots of the mails I sent and received.

Thank you for your assistance I hope you can help me resolve my case and access the withdrawal option to my funds.

Status solved Resolved
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

Status solved Resolved
$240

Bitguruz Casino Complaint Stats

Resolved 6 / 6
Avg. Amount $854
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Player Rating
9.2/10 200 reviews

Top reviews from our players

Urgent warning about bitguruz.com

This website uses deceptive practices to scam people and steal their money.
It displays a suspicious and unreliable license to appear legitimate.
Many victims have reported serious problems withdrawing their funds.
After making a deposit, users face delays and manipulation during withdrawals.
Customer support often ignores complaints or gives false promises.
Do not be fooled by fake advertisements or unrealistic profit claims.
Any platform without a transparent and verifiable license is a risk to your money.
Be careful not to share your banking details or personal information with them.
Some pages and influencers promote this website only for financial gain.
Do not trust anyone encouraging you to invest or gamble on this platform.
Always verify licenses through official regulatory authorities before depositing money.
Share this warning with your friends and family to help protect them.
Ignoring these practices allows online scammers to continue targeting victims.
Protect your money and stay away from this suspicious website.

Dear Player, Following a thorough internal investigation, we must note that the statements made in your complaint do not correspond to the factual circumstances of the case. Our review established that multiple accounts were used on our platform. In addition, patterns of systematic bonus abuse were identified across your accounts, which constitutes a direct violation of our Terms and Conditions. As a result, your account was subject to a compliance review, and the appropriate measures were taken in full accordance with the Casino's rules and the requirements of the relevant licensing authorities. In light of the above, the allegations contained in your complaint are unfounded and do not accurately reflect the events that occurred. We maintain a strict zero-tolerance policy toward bonus abuse, multi-accounting, and any attempts to circumvent the rules of our platform. Our Casino operates under the principles of fair play and applies its rules equally to all users without exception. We will not permit the misuse of our platform for violations or manipulative activities and reserve the right to restrict or terminate accounts found to be in breach of our Terms and Conditions. Kind regards, Bitguruz Casino Compliance Team

user avatar

Very good casino in my experience so far, wide variety of games, friendly support and great bonuses. I haven't encountered any problems so far and would highly recommend to anyone.

Alphahomegah, Thank you for your amazing feedback! ⭐️ We're thrilled to hear that your experience with us has been so positive so far 😊 Having a wide variety of games, helpful support, and rewarding bonuses is exactly what we aim for, so it's great to know you're enjoying all of that✨ It's especially wonderful to hear that everything has been running smoothly for you. Thank you for your recommendation and for putting your trust in us ❤️ Count on BitGuruz Online Casino: ⚡ Fast crypto casino withdrawals & instant payouts 🎮 Wide selection of online casino games with high RTP 🎁 Online casino welcome bonus: 300% + 300 Free Spins on $30+ 💸 Daily casino cashback with no wagering 🌍 Secure, VPN-friendly online casino platform 👑 24/7 real human casino support 📱 Smooth mobile online casino experience ▶️ Play at BitGuruz Online Casino: bitguruz.com — Eva, BitGuruz.com 🤍❤️

user avatar

I rate and nominate Bitguruz as true an unique, 1 of kind. The grateful kind manner of treating me feels authentic and fair. Always make me enjoy my time on and off their playground. Smooth, swift almost instant crypto withdrawals. A best casino award winner, has my vote! I wish Bitguruz the same luck as they gave me.

wancho, Thank you for the fantastic review! ⭐️ Your words truly mean a lot to us ❤️ We're delighted to hear that you see BitGuruz as something unique and that our approach feels genuine and fair. Creating an enjoyable experience for our players is always our top priority, so feedback like this really makes our day 😊✨ Thank you for your trust and for being part of the BitGuruz community. We're grateful to have you with us 🤍 Count on BitGuruz Online Casino: ⚡ Fast crypto casino withdrawals & instant payouts 🎮 Wide selection of online casino games with high RTP 🎁 Online casino welcome bonus: 300% + 300 Free Spins on $30+ 💸 Daily casino cashback with no wagering 🌍 Secure, VPN-friendly online casino platform 👑 24/7 real human casino support 📱 Smooth mobile online casino experience ▶️ Play at BitGuruz Online Casino: bitguruz.com — Eva, BitGuruz.com 🤍❤️

user avatar

Absolutely fantastic casino to play on and I really enjoy every minute on there and the way the games are makes it so very fun and relaxing to play on and I could not recommend a much better site than this.

Adam5432, Thank you for your amazing review! ⭐️ We’re really happy to hear you’re enjoying your time with us and that the games make your experience both fun and relaxing 😊 That’s exactly the kind of feeling we want to create for our players. We truly appreciate your recommendation and kind words ❤️ Count on BitGuruz Online Casino: ⚡ Fast crypto casino withdrawals & instant payouts 🎮 Wide selection of online casino games with high RTP 🎁 Online casino welcome bonus: 300% + 300 Free Spins on $30+ 💸 Daily casino cashback with no wagering 🌍 Secure, VPN-friendly online casino platform 👑 24/7 real human casino support 📱 Smooth mobile online casino experience ▶️ Play at BitGuruz Online Casino: bitguruz.com — Eva, BitGuruz.com 🤍❤️

user avatar

Bitguruz is one of the best game in casino, big winning, fast payout, many games, and nice UI.
I didn't experience anything bad yet about this game and I enjoy it everyday.

Firdous47, Thank you for your great review! ⭐️ We’re really happy to hear you’re enjoying the platform and that everything from the game selection to the UI and payouts has been working well for you 😊 It’s also great to know you’re having a smooth experience and enjoying it every day. We truly appreciate your kind words and trust ❤️ Count on BitGuruz Online Casino: ⚡ Fast crypto casino withdrawals & instant payouts 🎮 Wide selection of online casino games with high RTP 🎁 Online casino welcome bonus: 300% + 300 Free Spins on $30+ 💸 Daily casino cashback with no wagering 🌍 Secure, VPN-friendly online casino platform 👑 24/7 real human casino support 📱 Smooth mobile online casino experience ▶️ Play at BitGuruz Online Casino: bitguruz.com — Eva, BitGuruz.com 🤍❤️

user avatar

BitGuruz offers a smooth and reliable experience with a clean, user-friendly interface and a variety of games. Deposits and withdrawals work without any obstacles.

Huuneba, thank you for the great feedback! 🙌😄 We’re glad you’re enjoying the smooth experience and clean, user-friendly interface - that’s exactly what we aim for. And hearing that deposits and withdrawals work seamlessly? That’s the kind of reliability we’re proud of! ⚡💸 Appreciate you being with us - let’s keep it smooth and fun! 🎰🚀 Count on BitGuruz Online Casino: ⚡ Fast crypto casino withdrawals & instant payouts 🎮 Wide selection of high-RTP games 🎁 300% welcome bonus + 300 Free Spins on $30+ 💸 Daily cashback with no wagering 🌍 Secure, VPN-friendly online casino platform 👑 24/7 real human casino support 📱 Smooth mobile online casino experience ▶️ Play at BitGuruz Online Casino: bitguruz.com — Eva, BitGuruz.com 🤍❤️

user avatar

I'm from the Philippines and mostly play with USDT. Tried Bitguruz because a friend said they pay fast on Tron network. Deposited 100 USDT, played some slots, got lucky and turned it into 650 USDT.

Requested withdrawal at 10pm local time. Money was back in my wallet at 10:35pm. Seriously, 35 minutes. No emails asking for weird documents, no freezing my account, nothing. Support answered my questions in like 2 minutes on live chat.

I've been burned by casinos holding withdrawals for weeks before. This was a breath of fresh air. Will definitely play here again. Just wish they had more bonus codes for existing players. Still, 10/10 for payout speed.

vi161rus, WOW - that’s an amazing run! 🔥 Turning 100 USDT into 650 and cashing out in 35 minutes? That’s how it’s supposed to feel! 💸⚡ We’re really glad you noticed the speed on TRON and the smooth withdrawal process - no delays, no unnecessary checks, just straight to your wallet. And shoutout to our support team for being quick on the draw too 💬🚀 We hear you on the bonus codes for existing players - that’s a fair point, and we’re always working on bringing more value your way. 👀 Thanks for trusting us and sharing your experience - sounds like this is just the beginning! 🎰😄 Count on BitGuruz Online Casino: ⚡ Fast crypto casino withdrawals & instant payouts 🎮 Wide selection of high-RTP games 🎁 300% welcome bonus + 300 Free Spins on $30+ 💸 Daily cashback with no wagering 🌍 Secure, VPN-friendly online casino platform 👑 24/7 real human casino support 📱 Smooth mobile online casino experience ▶️ Play at BitGuruz Online Casino: bitguruz.com — Eva, BitGuruz.com 🤍❤️

user avatar

Bitguruz, one of the best casino I ever played. I’ve had a really good experience with this casino so far. The platform is smooth, easy to navigate, and everything works without issues. Deposits are instant, and withdrawals have been processed within a reasonable time, which is always the most important part. Great!

Mike7771, that’s what we love to hear - thank you for the fantastic review! 🙌🔥 Being called one of the best you’ve played really means a lot to us. We’re glad you’re enjoying the smooth platform, easy navigation, and hassle-free deposits and withdrawals—that’s exactly the experience we work hard to deliver every day. ⚡💸 Great players make great platforms, and we’re happy to have you with us - let’s keep it going! 🎰🚀 Count on BitGuruz Online Casino: ⚡ Fast crypto casino withdrawals & instant payouts 🎮 Wide selection of high-RTP games 🎁 300% welcome bonus + 300 Free Spins on $30+ 💸 Daily cashback with no wagering 🌍 Secure, VPN-friendly online casino platform 👑 24/7 real human casino support 📱 Smooth mobile online casino experience ▶️ Play at BitGuruz Online Casino: bitguruz.com — Eva, BitGuruz.com 🤍❤️

user avatar

I have been a VIP member with them for a year now and no one else gives their VIP member the customer support like they do for me. I recommend them to every one. You get your withdrawal on time and no problems, Deposits with crypto with no extra delay on top of the delays that the network creates. VIP managers always checking in with me via email and sending me Free Spins with the new games that is about to be released for everyone else. When things are not going well I contact the support team at any time of the day and their is always some one thier to answer my question as dumb as they may seem. Dislikes thier just a few and that is not a big deal when I receive my 100 free Spins through making my deposits the games won’t always work like thier suppose to. They don’t start or never load but when that does happen when I call customer support they always work with me and change it out if we still can’t make it work or they give me. 10 credit which is really nice. At the end of the day, this has been a great. Easy to navigate, and really good times with experience thank you so much

Artin, Wow… now this is a VIP review! 😄🔥👑 Thank you for being with us for a whole year and for sharing such a detailed and honest experience. Players like you aren’t just part of BitGuruz - you are BitGuruz! 😍💎 From withdrawals to VIP perks and those little check-ins from our team… sounds like we’ve been doing a few things right 😉 We also love your honesty about the ups and downs - that’s real gameplay! And don’t worry, we’ll keep working to make sure the “ups” visit you a little more often 😏🎰 Your loyalty means everything to us, and trust us - we’ve got plenty more surprises, perks, and good times lined up just for you. Stick with us… it only gets better from here ❤️❤️❤️❤️‍🔥❤️‍🔥❤️‍🔥 ▶️ Play at BitGuruz Online Casino: bitguruz.com — Eva, BitGuruz.com 🤍❤️

user avatar

BitGuruz surprised me in a good way. The spins are fun, smooth, and visually impressive, and the product itself feels polished and high quality. Everything runs fast, looks great, and makes the whole experience really enjoyable.

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