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Dear TVANHAUS, we are terribly sorry to hear that you had to overcome these difficulties to get the cashout... we are sure, there were reasons why support guys asked for some proofs as they were following the procedure needed. But we are kindly asking you to contact our vip manager at [email protected] if you'd like to escalate your issue, etc., and the manager will be happy to assist you. Thank you very much for your time devoted to the feedback, and have a good day!
The website is beautifully designed and includes some very unique features, such as player roles and a real "gaming" feel. Didn't see it on other Direx casinos.
Unfortunately, the casino did not live up to its claims as being the best . In Australia players are limited to a small number of software providers and BetSoft is one of those and is my favourite provider. After depositing funds for the first time, I was very disappointed to find that when I entered a BetSoft game, that my crypto balance was not converted to fiat and that my deposit of 1 LTC was displaying as $1. I went straight to online chat to ask why, and they apologized for the failings of the casino but offered no solution.
Thusly, I immediately submitted a withdrawal request. I joined to play my favorite games and in lieu of them being properly functional, I chose to withdrawal my deposit.
To my shock, my withdrawal was rejected and I was informed I would need to play through my balance x2 before I could withdraw. I informed them again that their BetSoft games were not setup for playing crypto, and that it is their shortcomings with game setup that are to blame and not my attempt to launder my 1 LTC.
To this I received no response and so had no choice but to play through. I lost my LTC to the very inconsiderate play through rule. And so I do not recommend this casino at all.
Dear MEAD0WLEA, We are terribly sorry about the situation occurred to your funds, please accept our deepest apologies! Misunderstanding took place on the side of our support agents, the wagering requirements are x1 at Bitcoincasino.io, not x2. We are ready to compensate for your 1 LTC immediately, and for this purpose we are kindly asking you to email us at [email protected] Please, mention 1 LTC, and the manager will immediately add it to your account! Thank you very much, and sorry again for the inconveniences caused!
As with many of you, I've tried my hand at a fair share of online casinos. When I came across BitcoinCasino.io and played for a few weeks, I felt obliged to write about it and share my positive thoughts about this place.
Straight up this is a well balanced, trustworthy casino and you should feel comfortable placing bets with them - this is what we're all after. What do I like:
1. Selection of games is Very Good.
2. Speed of web site is Very Good. Layout of web site is Very Good.
3. Approving your documents (utility bill, driver's licence, etc.) is Excellent.
4. If you're lucky enough to win, processing withdrawals is Excellent. This even applies for bank transfers for those of us with a government hell-bent on blocking online casinos and creating a local monopoly.
5. Help Desk is Very Good. To the point and if they can help they will. No silly over commitment of promises just to shut you up. No stupid allocation of bonuses that makes no sense.
To the AskGamblers community, let's look after those that look after us!
Thank you BitcoinCasino.io for a wonderful experience to date - even if I'm not always winning.
Not really a BitcoinCasino.io issue but I'd love to have access to all game providers, but again they geographically block their services, and this is way beyond the control of the casino.
Hello, WOGBOY! thank you so so much, we really appreciate your feedback! Wish you lots of luck at BitcoinCasino.io!
Superb gaming providers across the site! Excellent customer support 24/7
lightning fast withdrawls at this casino!
Great bonuses to play with!
Not a bad word to say about this casino because it meets all standards
Verification done in less than 10 minutes which is excellent and exactly what a player wants :)
I highly reccomend Bitcoin Casino for a chance at hitting it big time
No negative feedback, wonderful games, support, providers, payment options(tons)
super fast withdrawals, literally have no complaints whatsoever, Superb casino!
Dear ADRIANBFEI, The whole team of Bitcoincasino.io says thank you for your warm words!
Honestly, very I pressed with this casino. Great website, regular weekly tournaments, good selection of games. What I am most impressed about is the incredibly fast account verification and withdrawal times. My account was verified and withdrawal processed within an hour, I have yet to find another casino that does this.
Hello, SCOTTKC, thank you so much for this wonderful review, we will certainly continue making you happy at Bitcoincasino.io!
Great interface. Great Support. Has every slot. 5 min verification. Cashout in less than an hour. Probably the smoothest process I've ever had with an online casino.
Really, I did not find one thing I disliked about this site. I would only suggest that they get interac as a withdrawal method as they take interac deposits. Will lose less on currency conversions when withdrawing to Canada.
Hello, JFRDL, Interac is already available as a withdrawal method at our web site. Thank you for your feedback!
I like how the payouts are usually done within an hour and the games I like are available here. The site seems to run well with very few glitches also.
After playing here and having a some withdrawals processed quickly, I have now been waiting for 2 small withdrawals for over 2 days with my account fully verified and now have my withdrawals waiting in the financial dept for approval and chat continually telling me to wait a little longer every time that I ask about progress on my withdrawals. After looking online, I see that this casino has been blacklisted at several other review sites due to not paying out winnings. I hope this is not the case for me.
Hello, BRENDAANN, We are very sorry for the possible delay, it can happen due to some reasons, however, we on our side always strive to deliver better services to our players! We hope, it won't be a case for you anymore in the future!
I found Bitcoincasino recently and decided to open an account there. I am more into playing with crypto currency and withdrawals are more convenient then e-wallets in terms of getting money from e-wallets into my bank account.
After I initially signed up and I parked my account as I was not sure whether to do straight deposit or claim a bonus. I then received an email with 100% cashback offer, after that I knew what I had to do. I logged into my account and claimed the 100% bonus with a minimum deposit of $15 and the additional $15 was added straight to my account as well. Bonus wagering did not go so well for me and I lost my entire balance. I gave the site a break for about 24 hours and then suddenly remembered about the cash back offer and went back to check.
I contacted support and as per normally took me 15 seconds to get connected to an agent which is extremely quick. I spoke to Eva at the time asking about my cash back offer. As usual she needed proof and I showed her the email while being on hold, she confirmed the detail. About 2 minutes later she said the cashback had been added with a x40 wagering. I did not expect much, just some extra playing time.
To my surprise I had a big win. Changed a few games and big wins continue and here I thought I was on my way to complete wagering. Half way through I decided to upload my docs so I can start verifying. Docs approved in less than 30 minutes and then I was done with wagering as well.
Submitted a withdrawal and asked support about the time frames as well. They said they normally process under 30 minutes, however I pulled the ''Process withdrawals under 5 minutes'' term to them as per their website and she advised they do their best to stick to that time frames. My withdrawal took 30 minutes, but I guess for first time it takes longer. I hope the next one takes 5 minutes. I am very happy with them, I just think they need to reconsider that 5 minutes withdrawal on their home page.
Hello, FIEKIE247! Thanks so much for your feedback! Pleased to hear that your experience at Bitcoincasino.io has been very positive. We will further improve our services to satisfy your gambling process and overall expectations! Have a good day!
They used to be great, and live up to their claims and support. I used to play here all the time but all those pros are now gone. The websites potential was great.
Now, they delay Cashouts for hours even though their website still claims 10 minutes or less, they ask for proof of funds for bitcoin for some withdrawals which are a near impossible feat especially if sending from coinbase or an exchange. Their support mine as well be robots as they provide no help whatsoever. Has become an awful place to play.