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Bitcoin Casino is restricted in your country, please try these instead:

Stake.us Social Casino
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Bitcoin Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 18 reviews
7.4/10
18 reviews
Complaint Response 8 complaints
2 days avg. 8 complaints

AskGamblers Quick Overview

Editor's View

Bitcoin Casino is every crypto player's dream: loads of different cryptos (and fiats, for that matter), a fast-loading website, and thousands of games in the catalogue.

Once you sign up and choose a cute avatar at Bitcoin Casino, the online gaming world truly becomes your oyster.

What we like
  • 3-day withdrawal processing time
  • Good selection of payment methods
  • 24/7 live chat
  • Certificate of Trust
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitcoin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.bitcoincasino.io/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Japanese, German, Korean, Chinese, Portuguese, French, Spanish, Thai, Russian, Turkish
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

General Information About Bitcoin Casino

Bitcoin Casino.io has been around since 2019 as part of one of the biggest online casino companies, DAMA N.V. Its high CasinoRank score is fully reflected in Bitcoin Casino player reviews, guaranteeing you peace of mind if you decide to play here. Also, the casino is part of AskGamblers Certified casino family, which is another proof of its worth.

The website is available in four languages, including English, German, Japanese, and Russian and works perfectly smoothly on mobile devices as it does on desktop computers. Available around the world, Bitcoin Casino carries the virtual gaming license from the Curacao gambling authority.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Bitcoin Casino. Learn more about complaints.

Show all complaints
Bitcoin Casino - Withdrawal Blocked by Impossible Verification Requirement And Unfair Handling
I would like to submit a complaint regarding Bitcoincasino.io’s handling of my recent withdrawal request.

I had a $2,000 NZD withdrawal pending.
The casino rejected the withdrawal 2 times and demanded a PDF Paysafe statement.

My Paysafe account was closed/deleted in June, and Paysafe support confirmed in writing that:
- PDF statements cannot be generated for closed accounts,
- no transaction history can be retrieved,
- no documentation is available.

Despite this, the casino refused to offer any alternative verification method. Support agents stated:

“This document is not up for negotiation or debate. It is required.”

I provided all possible evidence, including:
- bank card ownership
- email confirmation of each Paysafe purchase

The casino still refused, insisting on a document impossible for me to obtain.

This left me unable to complete verification through no fault of my own.

Serious Issue:

Only after my $2,000 balance was gone, the casino suddenly advised me that a bank statement PDF was acceptable. This contradicted all previous messages claiming that only a Paysafe PDF was valid.

This raises concerns because:
- The “mandatory” document was not actually mandatory.
- The casino refused reasonable alternatives while the withdrawal was pending.
- The alternative verification of supplying a simple bank statement PDF was only offered after the funds were lost. (Which I’m sure was their goal)
- Their delay and refusal directly caused financial loss. I tried withdrawing that $2000 multiple times.
- Verification must be reasonable, possible, and proportionate under fair-play standards.
- Requiring an impossible document violates these principles.

I am requesting compensation credit or a refund of my deposits to this casino, because the withdrawal was rejected by an impossible requirement and procedures that were not applied fairly. Proof of paysafe purchases via bank statement PDF should have been offered to me from the get go.
staus Unresolved
$2000
Bitcoin Casino - Withdrawal refused with no evidence to support their reason
I discovered bitcoin casino on the 99bitcoins website, I went to the bitcoin casino site and register an account. I made a deposit and was given a bonus, it was the welcome bonus, this is a three part bonus with bonuses to be given with the first, second and third deposits. my first deposit was a loss so i decided to make one more deposit and give it a good try before giving up, i was given a bonus on my second deposit , it was the second part of the welcome bonus, i got lucky and decided to cashout, i continued to play in order to reach the playthrough requirements, after managing to make it through the play through requirements i made the request for withdrawal, the next day i received an email telling me that they confiscated my money because i opened multiple accounts and received duplicate bonuses, i contacted them via their support staff and was told the same thing that i violated their terms and conditions, i explained that i had never even heard of their website before the previous day when i opened my one and only account, that there was no one else in my home that would or could open an account, i explained that my wife does not gamble and my children are far to young to use any type of device capable of opening an account in fact they cant even read or count above 7 yet, they are small children. after that they answered every question with "read the terms and conditions" i replied that i had read the terms and conditions and that nowhere in it did it say that they would steal my money and that i had to accept it, i have not violated any of their rules. i have requested proof of their allegations or even evidence of such misbehavior , they refuse to produce anything , most recently i made another request for information and was told "we can not give you information about another account" to this i say , if as they say i open multiple accounts and received duplicate bonuses then they would have no problem giving me information about an account that they claim is mine. i believe their refusal is evidence that they committed fraud , someone pocketed my money and made up this reason to cover their wrong doing. i have contacted 99bitcoins and made a complaint with them regarding their endorsement policy, 99bitcoins was quick to react and has given my situation much attention, they are also very interested in the final outcome of this problem and have asked me to keep them informed. they are now investigating bitcoin casino and are prepared to begin a campaign to make the public aware of the unscrupulous activities of this casino in hopes that they do not continue to hurt unsuspecting players, i opened my account and deposited in good faith, they have violated that faith with what can only be fraud on their behalf. my withdrawal was to be 0.070 bitcoin which isn't a huge amount of money approximately $500 , however that is a considerable amount to me and my family, any help would be greatly appreciated, either in recovering my money or in letting people know about the misdealings of this casino, thank you for your time.

p.s. i have some screenshots that show my one account and the deposits i have made along with the withdrawal that they confiscated, i do not know where to attach them however, so i invite you to contact me if you would like these items , i would be more than happy to provide them.
staus Rejected
BTC0.07

Complaint Statistics

Resolved 5
Avg. Amount $ 349
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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Player rating
7.4/10 18 reviews

Top reviews from our players

Inactive user
1/10

They used to be great, and live up to their claims and support. I used to play here all the time but all those pros are now gone. The websites potential was great.

Now, they delay Cashouts for hours even though their website still claims 10 minutes or less, they ask for proof of funds for bitcoin for some withdrawals which are a near impossible feat especially if sending from coinbase or an exchange. Their support mine as well be robots as they provide no help whatsoever. Has become an awful place to play.

Dear TVANHAUS, we are terribly sorry to hear that you had to overcome these difficulties to get the cashout... we are sure, there were reasons why support guys asked for some proofs as they were following the procedure needed. But we are kindly asking you to contact our vip manager at [email protected] if you'd like to escalate your issue, etc., and the manager will be happy to assist you. Thank you very much for your time devoted to the feedback, and have a good day!

user avatar
Inactive user
1/10

The website is beautifully designed and includes some very unique features, such as player roles and a real "gaming" feel. Didn't see it on other Direx casinos.

Unfortunately, the casino did not live up to its claims as being the best . In Australia players are limited to a small number of software providers and BetSoft is one of those and is my favourite provider. After depositing funds for the first time, I was very disappointed to find that when I entered a BetSoft game, that my crypto balance was not converted to fiat and that my deposit of 1 LTC was displaying as $1. I went straight to online chat to ask why, and they apologized for the failings of the casino but offered no solution.

Thusly, I immediately submitted a withdrawal request. I joined to play my favorite games and in lieu of them being properly functional, I chose to withdrawal my deposit.
To my shock, my withdrawal was rejected and I was informed I would need to play through my balance x2 before I could withdraw. I informed them again that their BetSoft games were not setup for playing crypto, and that it is their shortcomings with game setup that are to blame and not my attempt to launder my 1 LTC.

To this I received no response and so had no choice but to play through. I lost my LTC to the very inconsiderate play through rule. And so I do not recommend this casino at all.

Dear MEAD0WLEA, We are terribly sorry about the situation occurred to your funds, please accept our deepest apologies! Misunderstanding took place on the side of our support agents, the wagering requirements are x1 at Bitcoincasino.io, not x2. We are ready to compensate for your 1 LTC immediately, and for this purpose we are kindly asking you to email us at [email protected] Please, mention 1 LTC, and the manager will immediately add it to your account! Thank you very much, and sorry again for the inconveniences caused!

user avatar

As with many of you, I've tried my hand at a fair share of online casinos. When I came across BitcoinCasino.io and played for a few weeks, I felt obliged to write about it and share my positive thoughts about this place.
Straight up this is a well balanced, trustworthy casino and you should feel comfortable placing bets with them - this is what we're all after. What do I like:
1. Selection of games is Very Good.
2. Speed of web site is Very Good. Layout of web site is Very Good.
3. Approving your documents (utility bill, driver's licence, etc.) is Excellent.
4. If you're lucky enough to win, processing withdrawals is Excellent. This even applies for bank transfers for those of us with a government hell-bent on blocking online casinos and creating a local monopoly.
5. Help Desk is Very Good. To the point and if they can help they will. No silly over commitment of promises just to shut you up. No stupid allocation of bonuses that makes no sense.
To the AskGamblers community, let's look after those that look after us!
Thank you BitcoinCasino.io for a wonderful experience to date - even if I'm not always winning.

Not really a BitcoinCasino.io issue but I'd love to have access to all game providers, but again they geographically block their services, and this is way beyond the control of the casino.

Hello, WOGBOY! thank you so so much, we really appreciate your feedback! Wish you lots of luck at BitcoinCasino.io!

user avatar

Superb gaming providers across the site! Excellent customer support 24/7
lightning fast withdrawls at this casino!
Great bonuses to play with!
Not a bad word to say about this casino because it meets all standards
Verification done in less than 10 minutes which is excellent and exactly what a player wants :)
I highly reccomend Bitcoin Casino for a chance at hitting it big time

No negative feedback, wonderful games, support, providers, payment options(tons)
super fast withdrawals, literally have no complaints whatsoever, Superb casino!

Dear ADRIANBFEI, The whole team of Bitcoincasino.io says thank you for your warm words!

user avatar

Honestly, very I pressed with this casino. Great website, regular weekly tournaments, good selection of games. What I am most impressed about is the incredibly fast account verification and withdrawal times. My account was verified and withdrawal processed within an hour, I have yet to find another casino that does this.

Hello, SCOTTKC, thank you so much for this wonderful review, we will certainly continue making you happy at Bitcoincasino.io!

user avatar

Great interface. Great Support. Has every slot. 5 min verification. Cashout in less than an hour. Probably the smoothest process I've ever had with an online casino.

Really, I did not find one thing I disliked about this site. I would only suggest that they get interac as a withdrawal method as they take interac deposits. Will lose less on currency conversions when withdrawing to Canada.

Hello, JFRDL, Interac is already available as a withdrawal method at our web site. Thank you for your feedback!

user avatar

I like how the payouts are usually done within an hour and the games I like are available here. The site seems to run well with very few glitches also.

After playing here and having a some withdrawals processed quickly, I have now been waiting for 2 small withdrawals for over 2 days with my account fully verified and now have my withdrawals waiting in the financial dept for approval and chat continually telling me to wait a little longer every time that I ask about progress on my withdrawals. After looking online, I see that this casino has been blacklisted at several other review sites due to not paying out winnings. I hope this is not the case for me.

Hello, BRENDAANN, We are very sorry for the possible delay, it can happen due to some reasons, however, we on our side always strive to deliver better services to our players! We hope, it won't be a case for you anymore in the future!

user avatar

I found Bitcoincasino recently and decided to open an account there. I am more into playing with crypto currency and withdrawals are more convenient then e-wallets in terms of getting money from e-wallets into my bank account.

After I initially signed up and I parked my account as I was not sure whether to do straight deposit or claim a bonus. I then received an email with 100% cashback offer, after that I knew what I had to do. I logged into my account and claimed the 100% bonus with a minimum deposit of $15 and the additional $15 was added straight to my account as well. Bonus wagering did not go so well for me and I lost my entire balance. I gave the site a break for about 24 hours and then suddenly remembered about the cash back offer and went back to check.

I contacted support and as per normally took me 15 seconds to get connected to an agent which is extremely quick. I spoke to Eva at the time asking about my cash back offer. As usual she needed proof and I showed her the email while being on hold, she confirmed the detail. About 2 minutes later she said the cashback had been added with a x40 wagering. I did not expect much, just some extra playing time.

To my surprise I had a big win. Changed a few games and big wins continue and here I thought I was on my way to complete wagering. Half way through I decided to upload my docs so I can start verifying. Docs approved in less than 30 minutes and then I was done with wagering as well.

Submitted a withdrawal and asked support about the time frames as well. They said they normally process under 30 minutes, however I pulled the ''Process withdrawals under 5 minutes'' term to them as per their website and she advised they do their best to stick to that time frames. My withdrawal took 30 minutes, but I guess for first time it takes longer. I hope the next one takes 5 minutes. I am very happy with them, I just think they need to reconsider that 5 minutes withdrawal on their home page.

Hello, FIEKIE247! Thanks so much for your feedback! Pleased to hear that your experience at Bitcoincasino.io has been very positive. We will further improve our services to satisfy your gambling process and overall expectations! Have a good day!

user avatar

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