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Betvictor Casino

Item: Betvictor Casino
Rating: 7
Author: Bojana D.

Our Rating CasinoRank

7/10

CasinoRank

Player Rating 55 reviews

6.6/10

55 reviews

Complaint Response 18 complaints

5 days avg. 18 complaints

What we like

Live chat open 24/7
High withdrawal limits
Mobile friendly design
UKGC license

What we don’t like

Multiple country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

Betvictor Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.betvictor.com/

Established

2000

Licences

Gibraltar Regulatory Authority, UK Gambling Commission, Alcohol and Gaming Commission of Ontario

Company

BV (Gibraltar) Limited

Affiliate Program

BetVictors Affiliates

Languages

English

Casino Type

Instant Play, Mobile, Sports, Live Casino

Betvictor Casino (formerly known as Victor Chandler (VC) Casino) is one of the biggest online casino names in the industry. Their casino is powered by a variety of different software providers, including Microgaming, NetEnt, IGT and Thunderkick. Betvictor Casino operates under the license of Gibraltar, the UK Gaming Commission, and the Alcohol and Gaming Commission of Ontario (AGCO).

Security and Fairness

Betvictor Casino made sure that players don't risk losing their personal data when playing. They protect players with the 128-bit SSL encryption, the industry standard for secure data transmission.

Betvictor Casino emphasizes fairness as an utmost priority. Thanks to this, they have their games audited by both eCogra and TST to verify that they are genuinely random.

Deposit Methods

MasterCard, Visa, Apple Pay, Google Pay, Paysafecard

Deposit Fees

Withdrawal Methods

Visa, Bank Wire Transfer, MasterCard, Apple Pay, Google Pay, Paysafe Card

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

Australian dollars, Canadian dollars, Euros, New Zealand dollars, Norwegian kroner, British pounds sterling, US dollars

Pending Time

4-24 hours

Withdrawal Times

E-Wallets 24-72 hours
Bank Transfers 5-10 days
Card Payments 2-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, IGT (WagerWorks), OpenBet, Ho Gaming, Realistic Games, Blueprint Gaming, Amaya (Chartwell), Quickspin, Thunderkick, Foxium, Fuga Gaming, Revolver Gaming, High5Games, Play'n GO, Barcrest Games, WMS, Big Time Gaming, Pragmatic Play, Playtech, GreenTube, Relax Gaming, Elk Studios, Light & Wonder, Slingo, Eyecon, Spribe, Four Leaf Gaming, SlotMatrix, Print Studios

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Games

Betvictor Casino is powered by multiple software providers and as such, their selection of onine slots is quite impressive. Whether you prefer the NetEnt's wonder of Jack Hammer slot, the popular Monopoly Plus slot from IGT, or the misterious world of Immortal Romance slot from Microgaming, there's plenty of excitement to go around.

Table game players can choose between various games and a number of game providers. For that reason, there are many variants of each type of game. Whether you like blackjack, roulette, casino pokers, or other special games, you'll satisfy your needs at Betvictor Casino.

Video poker lovers have a significantly lower amount of games to pick from. Even though most players will be pleased with the offer, there are few to none off-the-wall variants to speak of. Additionally, the games lack the graphical excellence expected for this level of video poker games.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Betvictor Casino has a top-notch support system. Players can get a hold of customer representative at any hour of any day through the live chat feature. Additionally, players have the choice to use the Call Back service, if they prefer to speak to support agent. Betvictor Casino can also be contacted by email, in which case it might happen that players wait a bit longer for their problem to be solved.

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Complaints

Read the complaints other players have left for Betvictor Casino. Learn more about complaints.

Show all complaints

Submit complaint

Betvictor Casino - Account closed with 5890 pound in balance

Dear Sir / Madam,

I am writing to you to raise an issue about Gambling

The issue that I have experienced was: I have had an account with BetVictor for almost 3 years and the account is fully verified. On 1/1/2023 I did come back after a year, I won and make successfully 4,500£, after that, I won another 5,800£ and made a withdrawal of 5000£. However, after one day of waiting they requested documents for account verification including, address, holding id pictures, and deposit verification, I submitted 3 of those documents and got a deposit and the id has been verified.

Only address verification has been rejected because of picture quality. And today after getting my latest gas statement with a pdf file, I submitted it via my bet victor app( i usually use both the app and website) while I waiting for that after 30 minutes I received an email from BetVictor said that they closed my account and keep all of my withdrawal and remaining balance with very general information. I'm shocked with what they did to my account while I just wait for my address verification complete, I have been in a very bad situation as they close my account without any reason because I didn’t do any thing wrong or against the term on condition.

It occurred on: 2023-01-11

This meant that They closed my account without any reason and took 5,890£ From my account. I don't trust any online casino as they break the law and justice

Reopen my account and let me withdraw all my remaining balance.

I look forward to your prompt response on this matter.

Yours faithfully,

Account number 10201533

Unresolved

£5890

Betvictor Casino - Not paying rebounced funds

I have requested a withdrawal on 22 November of 450EUR through debit card, but I have found out my bank does not accept overseas direct debit withdrawals through credit card (as shown in BNZ1.png). The bank said the funds would be bounced back to the merchant (BNZ2.png), but it has still not yet been credited to my account.

I have contacted Betvictor numerous times since Dec4, but the only response received was that I should wait - or no reply.

1. email chain on Dec 4 - they provided ARN number through email to track the funds, although I have shown that the bank does not receive ARN as overseas withdrawals are blocked before they get to BNZ (BNZ2.pgn). After that, no reply for my two emails on 11 Dec, 14 Dec.

2. No email reply for Dec 15.

3. Live chat on Dec 16, saying that I should wait till end of December.

4. Live chat on Jan 02 - Edith, the live chat helper, promised me to email the progress on the refund, but no reply has been received.

5. Have applied for a step 2 complaint on Jan 3, no reply received.

Unresolved

€450

Betvictor Casino - missing withdraw

On march 3rd i had submitted a withdraw for the amount of $50 Canadian, but it was rejected and resent on the 10th of March as a bank wire transfer. Since that time I have yet to receive my funds. My bank suggested making sure all information is correct as the funds should have been to me quite some time ago. When asking for clarifcation, I have received two different types of information as you can see in the attached file. The one agent who gave me all my banking information had shown that my institute and transit number combined contained an additional number at the beginning which would change its complete destination. This makes the most sense as there is no other reason for my funds not being delivered. When I asked for more details, the next agent responded back essentially saying the one agent was wrong and that my information matches properly with what the inputed, but they are not able to provide proof of that. I am not sure how else to go about receiving my funds as the only thing they suggest is to contact my bank with the transaction number, but my bank is unable to see anything on their end. I do not want to accuse them of lying, but the fact of the matter remains that it seems as if they put in the wrong information and sent my money to the wrong account. If you could please investigate into this it would be greatly appreciated. Since asking for proof of them submitting the correct information, I have not heard from them. I would greatly appreciate your help in resolving my funds being sent to me.

Unresolved

$50

Betvictor Casino -Not able to provide adequate assistance and proper investigation on a reported slot game glitch

I opened bet victor casino to play Congo bongo while on the main board of the bonus round 8 times multiplier and most characters collect the amount I had won was around 4300. All the time I was playin the game I was getting a message sayin there was a problem with my internet connection and I kept needing to reload the game. Finally wen on a sub section of the main bonus the game froze with that message again but this time is stuck at this point and still is till now on my account. After contacting there help service I did the usually deleting history cache I tried different devices and even someone else s internet connection all the same thing. BetVictor asked for speedtest which I sent 100 mb as this is another thing they tried to blame. I sent them screen shots of the issue as well which is still clear to see on my account. They says to me then they sent to the developers. So every week for about a month I was emailing askin progress. They had been saying to me ok we can see the developers are actually getting somewhere with this we’ll email you wen it is resolved. After around a month they finally got back to me there resolve was have I tried to reload th game to which I obviously wasn’t to happy about after the emails I sent with wat I had done and screen shots and everything. After a few emails back and forward they then says it’s my internet connection. Bearing in mind I’ve been playin slots on there site all,through this issue with no problems apart from this game and am still playin on the site with no issues. The game is still,stuck at the same point on my account after telling BetVictor am not happy with there responce to this I have heard nothing at all back no offer of anything to help or come to a resolve which is why I have come to you guys now. I have the screen shots I sent them and the emails back and forth from them if they are needed. I just feel like after a month of them tellin me the developers were gettin somewhere to then ask have I tried reloading as a resolve to the issue was an insult. So I hope you can help

Unresolved

Betvictor Casino - Account closed without a reason

I registed in Betvictor on Tu 22. Aug, with my account misscat777 Later that day at 04:34 I sent in the verification documents to [email protected] as instructed by the chat support, sent my card, front and back as well as an utility bill and my passport, all of this before depositing any money as I like to be able to withdraw without any issues or delays. Everything had been verified and confirmed. Tu 12. Sep I finally decide to deposit. I deposit right about £1000, I end up winning £687.50. I try withdrawing the full amount and it says that my account is inactive to contact live support. I contact the chat and they inform me that my account is closed, they say they have no need to give me a reason for it being closed. I dont believe this is fair and I deserve to get my winnings or at least let me know why my account has been closed, especially when I have never held an account with betvictor before, neither have i claimed any bonus or done anything wrong.

Unresolved

£1687.5

Betvictor Casino - Withheld winnings, stalling account verification

Used my credit card as new Customer, lost £200 took money no problem, I won next night £715 and they say can't refund a credit card , so I gave my debit card details,, they won't except it, so know I'm stuck can pay money in but can't withdraw. Next day they ask for loads of Identifcation council tax bill, polling card , driving license, passport,credit card statement with my withdrawals to them on it , my bank address sort code account number, they said it's not good enough,,I don't have anything else iv given them everything, if they think that a fraud is taking place then they should contact the police. They are not telling me what the problem is ,, can you please help.. if you would like to see the documents that I sent them , just ask and I will forward to you , thanks.

Unresolved

£715

Betvictor Casino - Withholding 500EUR without a reason

Hello Askgamblers, Long time ago that I had to post something here but I have something very strange going on. About 15 months ago I started playing at betvictor. It was a good site back then with good customer service and reliable payouts. I had my account completely verified back then and they had all the right information ( I made several withdrawals of over 15k ). A while later, I think this was around december 2015 ( I had no funds in my account at this time ) I received a e-mail where they asked for verification again. Since I had all my documents covered before that , and simply because I couldn't bother I never replied to the e-mail. During this period I was simply playing poker on other sites and was not interested in the games betVictor had to offer so I never paid attention the account anymore. In december 2016 I thought about trying out betvictor again since I like the Microgaming poker they have to offer. I tried to logg in to the account and it was locked and it said I have to contact customer support. Which I did via live chat. I talked to a certain Maria and she said she discussed it with the relevant department and that if I send my verification to [email protected] I can open a new account with my current e-mail address. Exactly the same day I send a e-mail to [email protected] with all the verification. This was 16december2016. What I didn't realize was that I misspelled the e-mail address. This Monday I logged on to my new account and it said I still needed to verify my documents before I could play anything. I uploaded the documents via the website and confirmed this via live chat. Once this was done I thought I might as well deposit in to my account already since I was going to play anyway. Yesterday 4 January, I deposited 500euro with my creditcard in to the account. Today my account has been blocked and after sending a email to bvaccountmanager I received the e-mail, which I put in the attachment. Of course I panicked and tried to contact them via phone. There is not a way to reach them from the Netherlands by phone. Then I went to live chat and got in a conversation with Tracey ,who is probably the worst live chat employee I have ever witnessed. Having played on 25+ sites she was seriously the least helpful and rude. If somebody wants to see this I also have screenshots of this. If needed I can also post a screenshot of the transactions from my creditcard. If someone could help me that would be very much appreciated. Kind regards, Thomas

Unresolved

€500

Betvictor Casino - Free Spins winnings unfairly removed from account

I deposited for the first time on the 8th October and for this I received 200% bonus and 200 spins which would be credited the next day. The following day I still had no free spins and was told to wait till the 10th to get them. On the 10th October I was told I would get them within 20 minutes, this did not happen but after two more live chat sessions I did receive them , 3 hours after the original 20 minutes. I proceed to play through my spins and win just over 30 pound, i reloaded the game I was playing and the money disappeared and another 200 spins came up. I played them and this time I won 20 pound 10 pound less than the first time again I reload the game and this money vanished also. I contacted live chat to be told that them money vanished as I had not wagered the winnings in time I did inform them I had only received them 20 mins before he then told me he made a mistake and I had till the 15th to do it, but the money has gone from my account! He proceeded to tell me the issue will be raised with support but he cannot give me a day or time when I will hear anything. I find this totally unacceptable that you can win money from free spins and it vanish from your account in seconds from winning it, and for the same thing to happen straight after it does make me wonder what sort of site this is. As yet I have not heard from them not even an email to say they looking into it, hopefully get more joy this way.

Resolved

£22

Betvictor Casino - Closed my account and took my deposit

I signed up to betvictor and done my first depoist but I didn't receive my welcome bonus , I asked support why . Support told me I needed to verify my account before they could add my welcome bonus . They then said I was ok to play on and verify the next day . I played for about 20 mins then all of a sudden my account was locked . Support couldn't tell me what happened but appreantly players from Australia are not permitted to play there . (I've attached screen shots of my sign up with the address clearly saying Australia , betvictor allowed me to sign up and depoist even with my address in Australia . So this is there error not mine , I did not no . Now they won't give back my depoist even know there apologise for this . Every time I ask were is my depoist they say it will be done in a few hours or at the close of business but they don't know what time the close of business is . It's beyond a joke that a casino allows the sign up allows the depoist then locked my account for there error then lies and lies about giving it back Can u please help

Rejected

Betvictor Casino - Not happy how they handle a software crash

Hi. On 27th April I played a slot on betvictor called James win. Was playing £1.5 stake. It was playing games fine and I got the feature. How ever it just kept playing the same cycle over and over. Not letting me play the feature. So I contacted betvictor who looked at it. They advised me to clear data which I did. Restart my phone. Use a different browser to see if that would work. Nothing happened. I then logged in on a different phone. But that still did nothing. Told bet Victor that it didn't work they said they contacted the 3rd party who said it's not on their end. So advised me to do everything with my phone again. And still nothing. I understand they can't get the slot to work. But they won't give me anything at all. I've lost out on the win of the feature and would be more than happy if they could give me a cash amount that may average what the feature would give. Just don't think it's fair at all for them to just say there nothing more that can be done when I've lost out as a loyal customer.

Resolved

Complaint Statistics

Resolved 2

Avg. Amount $ 2,576

Avg. Complaint Duration 7 days

Avg. Response Time 5 days

Review this casino

Share your thoughts with other players

Player rating

6.6/10 ● 55 reviews

Top reviews from our players

dritx

7 years ago

5/10

Bet victor was my favorite casino for the selection of games. I never been a winner and was mostly dead spins at that timebut I enjoyed playinguntil they stopped novomatic games for UK players without notice 😕.
Since then I stopped playing in that casino. I have moved on to new casinos.

If they would allow novomatic games to Uk players I will rejoin again.

gemxzz77

7 years ago

6/10

Lots of game and friendly support, been playing there for years and bonuses are okay as well.

Glitches go unresolved, if you catch a glitch while your about to win big (like a bonus) forget about it it wont be resolved.

MrGandulf

8 years ago

9/10

Big amount of different games and providers. Had multiple cashouts ranging from 100eu to 4k. Always got my money really fast. (within 24 hours) I never played with bonus. All in all a very nice and fair casino.

Would like to see a filter option for slots, to find faster a special slot of a provider. Design of the slots section is not very overseeable. That's why I don't give 10 Stars

hockers62

8 years ago

9/10

I had my last review removed for apparently trying to insult the intelligence of other gamblers by using cliches .

Ok the site is very nicely presented, the games run smoothly unlike a lot of sites, the payout systm to Pay Pal and to my Visa acount are very fast.

I have no connection to BV at all other than being a punter

The bonus/promotions could be better for the casino, I took the 5% exclusive casino bonus which reimburses losses, a couple of times, I got money back some weeks nothing, after contacting customer service the explaination was as clear as mud, and left me even more confused I lost £700 and nothing one week and another time I get £25 back after depositing I think £100,

Overall I like BV.

VickyTe

8 years ago

7/10

Nice casino. Many games and many game providers. I remember them when they had old design which was much better in my opinion. But most likely its about preferences, not about casino itself.
The casino is trying to adhere to modern trends and all is good but I believe they should review their withdrawals times. Normally, it takes no longer than 24-36 hours which used to be good in the past but nowadays their competitors offer much better withdrawal conditions.

Inactive user

8 years ago

4/10

Lot of games from different providers, easy to navigate site, live support, quick verify.

To much, but really to much dead spins. Have to deposit much more maybe then getting something out. Poor wins and again lots of dead spins.

Norfolklad

8 years ago

1/10

Nothing to like. The games don't load regularly and when they do, they are just dead spins

The help online is the worse you will ever experience. It's all copy and paste replies. They never ever help

Inactive user

8 years ago

6/10

Good range of games. But you need to hit the casino at the right time otherwise your just spinning dead spins over and over. Live chat help. Albeit rude, sometimes. But at least it's there. Easy (ish) to use site. Can find yourself making deposit after deposit with hardly any wins but they do come eventually. Tailored offers, but not really for slots players.

Opt in promos. I opt in, to be told every single time that I haven't opted in when I know for a fact I have!

Bonuses that are due in my account when an opt in is successful never happen, so I have to go to live chat for them to add it and they cross examine me only to find that I was telling the truth all along! Then I get it thrown at me that it's been added twice! But only because the first one has been added but not credited my account for some reason!

No loyalty scheme for big depositors such as myself.

Need a bit more customer appreciation. It goes a long way.

Bazrael

8 years ago

5/10

The 5 stars are only for the large selection of games and easy to navigate site.

Sooooo boring, every game is just the same dead spin after dead spin then a small win that will have you sit there watching more dead spins. I recommend you only play on this site before bed as it will put you to sleep.

fb_10156887857340451

8 years ago

5/10

Great game selection, great welcome bonus, clear and friendly staff on livehelp.

This casino has lost 5 stars for me due to its inconsiderate actions and way they block accounts. Upon making my account I deposited and got my welcome bonus. I have also told that the next day I would receive200 free spins.. GREAT.. well

Upon logging in the next day I could see my account was blocked until I sent over my documents (now I understand the KYC/Verification process very well so understand these documents are required), but to block the account the next day and advising me if I was to send the documents they would be reviewed within 3 days.. Great what about my 200 free spins..

Bit heavy handed if you ask me