Betsupremacy.ag Casino Complaints

Can't place bets in any game

Hello! I made my first deposit in Betsupremacy,ag on 10/03 and claimed the first deposit welcome bonus. After that, I tried to wage the money + bonus, but I couldn't because all the bets got a "rejected" status. I contacted chat, many times, but they never helped me. They only said I must contact an e-mail - [email protected]

I sent at least 6 e-mails since that moment and until now I got no asnwer. I ended to cancel the welcome bonus because I was affraid to lost my real money, since I could not complete the wagering requeriments of the bonus due to that software error.

Recently I ask a withdrawal of my money, which is pending. I tried to talk with chat support about get my money back, but they gave me the same asnwer "contact [email protected]".

I would like to ask for your help to lead them fix the error or at least to get my deposit back.

Unresolved

Delayed payment for 13 days

On 03.01.19 on 5:52 I withdrawed 1200 Euro from my Account. The status of this withdrawel request is still "New".
I have contaced the livechat several times and they always told me to contact [email protected].
I did this several times and I got NO response from anybody.
I contact the live chat every day and ask for my withdrawel. They only repeat one advise on and on: Contact the email adress.

I'm helpless. Please help me, AskGamblers.

Unresolved

€1,200

Payment gone and no further info

I used to make i withdraw about 2,5 months ago.
Still haven't got my money and their live-chat just telling me to send an email. I have sent about 10 emails and still no answer the last 3 months..
What can i do? It's about 800£ and i really want them..
In the beginning i was able to cancel my withdraw, but now the money just has dissapeared.
Please, someone help me...

Unresolved

£800

Payment delay, no contact on the issue of payment and withdrawal

Hello. I am asking for help related to the withdrawal from the casino Betsupremacy.ag. Well, on 28.08.1018 I made a deposit of USD 15 to the local casino. At the beginning of December I entered my account and found cash back1.50 USD and won 121USD, which I decided to withdraw to Skrill. The information I received on the LC was that they processed the withdrawals on Tuesdays and Fridays. On Tuesday, when I asked Live Chat when I received my money, I was sent back to the e-mail address. I have already written to them twice on the payment of the alenikt, I do not deign to write back. I also asked for verification before payment, but they are not able to answer this question, strange ?? I sent the documents on Friday. When reading the comments of users of askgamblers about this casino, I should be careful, but that does not mean that the casino should break the rules that it created. Maybe I should wait with the intervention but I think that such matters should be dealt with as soon as possible because the funds that are deposited are booked quickly, and the withdrawals should not be delayed either.

Unresolved

$121

€800 Withdrawal Delay

Hello. I used to make a withdrawal about 14 days ago. After three days i got an answer on email that my withdraw should be accepted on fridays or tuesdays. It has passed about 4 tuesdays and fridays now and it’s still not accepted. They are not answering my emails any more and talking to their live-chat is the same thing as talking to a robot.
Please help me. I started to feel really worried.. This smells scam a long way.

Unresolved

€800

Withdrawal delayed for a month

Hello,

a month has passed since I have been confirmed that my withdrawal will take place within few days.

I got a confirmation that a high level managamenet approved the withdrawal, but I still did not get any money.

Live chat and emails do not help at all, it all falls on deaf ears.

Proof can be sent if needed (screenshots of withdrawal request and emails stating withdrawal will take place soon).

Please pay me my fund ASAP to Skrill.

Unresolved

€742

Another delayed payment of £1,400

Withdrawal for £1400 requested Monday 19th November still not processed, last withdrawal took 2-3 weeks following post to askgamblers, looks like I need your help again, very little response now from customer services and cannot give me a time/date for withdrawal processing. No bonus taken, account fully verified. Can’t see why withdrawal would be delayed, previous withdrawal of £1700 to neteller was processed late in x2 amounts

Unresolved

£1,400

Delayed Payment of £1,700

Made a withdrawal request of £1700 on Sunday 04/11/18, no response from customer services to numerous emails sent to [email protected], live chat just keep saying they will pass on to the relevant dept (sane response every time) and can’t give me a time/date when it will be processed. They advised they only process payments on Tuesdays and Fridays, although my withdrawal is still not processed after 5 days, with zero response from customer services. Account is fully verified, deposits and withdrawal request made from/to Neteller.

Resolved

£1,700

Payment delayed 10 days

In September, had to wait 20 days to receive a payment. Just got response from betsupremacy after posting on askgamblers. But believed in the seriousness of the company and continued to use the services.

A few days ago, deposited $ 75 per ecopayz, and win a 100% bonus. When I was almost completing the rollover, they limited my activities on the site. Had a gigantic job to complete the rollover.

After completing the rollover, I requested withdrawal of $ 1598 on Monday (Oct 22) by ecopayz. When talking to support ([email protected]), they said they are having technical problems and do not know when they will make the payment.

Hope askgamblers can help me again.

Unresolved

$1,598

Delayed payment for almost 4 weeks now due to "technical difficulties"

I made a withdrawal request of 382 EUR to my Skrill account on 28.9.2018, but I have not received the money.

I have asked their support ([email protected]) a couple of times, but they keep saying that they have some technical difficulties and will inform me when the money is sent.

It has been almost four weeks, which feels like a long time to wait for a withdrawal, when they claim that withdrawals are processed twice a week.

Resolved

€382

Delayed payment due to "technical problems"

Struggling to get answers regarding my withdrawal, made the request 5 days ago and it is still showing as pending ,I have received a reply saying I am in Que and due to technical problems they can’t give me a timeframe on payment and I probably won’t get it on the pay run on Tuesday as they only do payment runs on a Tuesday and Friday ,my account is fully verified ,I did not use any bonus prior to my withdrawal request and can’t see any issues with this as it seems pretty straight forward and just want my withdrawal

Resolved

£1,800

Payment delayed 11 days

On September 14, I made a deposit of 50 usd. After some bets, I got a balance of 356.96 USD. I did not receive any bonuses. I requested the withdrawal on September 17 (Monday). I have sent all the requested documents. They were aproved. In the chat, I was warned that payments are made on Tuesday or Friday. It was not done on Tuesday (September 18) or Friday (September 21). I joined the chat to complain. The clerk said nothing. I was advised to come in via [email protected]. I was only told once, when I was informed that my payment was on the waiting list. It's been 11 days. Payment was not made. In the chat, always have me wait for the reply in the email. But no one answers the emails.

Resolved

$357

Waiting 2 weeks for my $160 payment

I made a withdrawal on september 9 for 160$, I already check my documents with the security department. We are already on september 24 and they didn´t pay me anything yet. I sent them emails everyday and they always told me the the same thing that they have technical difficulties and have a queue of withdrawals pending. Is unacceptable be waiting 2 week just for 160$

Resolved

$160

Delayed $100 payment

Hello: I opened an account in this casino. Then I sent all my documents because I usually check my accounts before starting to play. I deposited 100 dollars. After playing for a while I decided to retire with the same balance deposited. I consulted in the chat and they told me between 48 and 72 hours they were going to pay me via Neteller. Today is Monday 17, 7 days passed and I still have not received my dollars.

Resolved

$100

Missing deposit bonus

I activated the 100% bonus, deposited just over the minimum of $15 ($17.20). Deposit was successful but bonus wasnt automatically added to my account. Ive been on chat countless times, and im told its been passed on to the correct department and will be credited soon. Its been well over 24 hours and im still waiting. Personally i think this is no way to treat a new player as the lack of communication regarding something thats simply fixed, has sadly made me think twice about depositing here again.

Resolved

Betsupremacy.ag Casino Complaint Stats