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Betsupremacy.ag Casino - Delayed Payment of £1,700

RESOLVED
Parker817 United Kingdom Message
Posted on 10 November 2018

Made a withdrawal request of £1700 on Sunday 04/11/18, no response from customer services to numerous emails sent to [email protected], live chat just keep saying they will pass on to the relevant dept (sane response every time) and can’t give me a time/date when it will be processed. They advised they only process payments on Tuesdays and Fridays, although my withdrawal is still not processed after 5 days, with zero response from customer services. Account is fully verified, deposits and withdrawal request made from/to Neteller.

AskGamblers
Posted on 13 November 2018

Dear @Parker817,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Parker817 United Kingdom Message
Posted on 13 November 2018

Kind of. I received a response today saying that the withdrawal had been rejected due to a rollover on a £9 Free bet. 2x £9 free bets were taken after my withdrawal (+ 6 days), and both settled as a loser, but I have to rollover 15 times £9 free bet, and x6 my £100 deposit. I have done this now and resubmitted my withdrawal. I still have an issue as I have made no money from the free bets (which stated no rollover requirements at point of acceptance), and all winnings have been made from my deposits (totalling £1,150)

Posted on 16 November 2018

Dear customer,
CS told me that the payment has already been sent in two.
Can you please confirm and let us know.
Regards,
Mark

Parker817 United Kingdom Message
Posted on 17 November 2018

I can confirm that payment was received in full last night. This issue is fully resolved.

Thank you

AskGamblers
Posted on 17 November 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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