Complaint #1 Betsupremacy.ag Casino

Missing deposit bonus

By Hayley K.

8 years ago

Message on forum

I activated the 100% bonus, deposited just over the minimum of $15 ($17.20). Deposit was successful but bonus wasnt automatically added to my account. Ive been on chat countless times, and im told its been passed on to the correct department and will be credited soon. Its been well over 24 hours and im still waiting. Personally i think this is no way to treat a new player as the lack of communication regarding something thats simply fixed, has sadly made me think twice about depositing here again.

Disputed Casino Betsupremacy.ag Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

8 years ago

Dear @Hayz,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Betsupremacy.ag Casino

• Representative

8 years ago

Dear Customer,
We hope you are doing well,
This email is to inform you that we have checked your account and your bonuses:
You have received the Casino Free Welcome Bonus of 15 AUD on 10-18-2017 also the free welcome bonus of 25 AUD on the same day.
On 11-11-2017 you accepted the 100% Welcome Casino Bonus, but you did not claim it.
We have added the bonus again manually, based on your deposit of 27,2 AUD for the 100% welcome casino bonus, which is under the name 100% Casino Bonus Special, please go to the gift box and claim the bonus.
If you have any other question, please do not hesitate in contacting us.
Attach you will find the transactions from your player account.
Have a great day!
Best Regards,
Betsupremacy Team

AskGamblers

• Support Team

8 years ago

This complaint has been reopened as per Betsupremacy.ag Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Betsupremacy.ag Casino Complaint Stats

Resolved 7 / 15

Avg. Amount $884

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Betsupremacy.ag Casino Complaints

See all complaints for this casino

Can't place bets in any game

Hello! I made my first deposit in Betsupremacy,ag on 10/03 and claimed the first deposit welcome bonus. After that, I tried to wage the money + bonus, but I couldn't because all the bets got a "rejected" status. I contacted chat, many times, but they never helped me. They only said I must contact an e-mail - [email protected]

I sent at least 6 e-mails since that moment and until now I got no asnwer. I ended to cancel the welcome bonus because I was affraid to lost my real money, since I could not complete the wagering requeriments of the bonus due to that software error.

Recently I ask a withdrawal of my money, which is pending. I tried to talk with chat support about get my money back, but they gave me the same asnwer "contact [email protected]".

I would like to ask for your help to lead them fix the error or at least to get my deposit back.

Unresolved

Delayed payment for 13 days

On 03.01.19 on 5:52 I withdrawed 1200 Euro from my Account. The status of this withdrawel request is still "New".
I have contaced the livechat several times and they always told me to contact [email protected].
I did this several times and I got NO response from anybody.
I contact the live chat every day and ask for my withdrawel. They only repeat one advise on and on: Contact the email adress.

I'm helpless. Please help me, AskGamblers.

Unresolved

€1,200

Payment gone and no further info

I used to make i withdraw about 2,5 months ago.
Still haven't got my money and their live-chat just telling me to send an email. I have sent about 10 emails and still no answer the last 3 months..
What can i do? It's about 800£ and i really want them..
In the beginning i was able to cancel my withdraw, but now the money just has dissapeared.
Please, someone help me...

Unresolved

£800

Payment delay, no contact on the issue of payment and withdrawal

Hello. I am asking for help related to the withdrawal from the casino Betsupremacy.ag. Well, on 28.08.1018 I made a deposit of USD 15 to the local casino. At the beginning of December I entered my account and found cash back1.50 USD and won 121USD, which I decided to withdraw to Skrill. The information I received on the LC was that they processed the withdrawals on Tuesdays and Fridays. On Tuesday, when I asked Live Chat when I received my money, I was sent back to the e-mail address. I have already written to them twice on the payment of the alenikt, I do not deign to write back. I also asked for verification before payment, but they are not able to answer this question, strange ?? I sent the documents on Friday. When reading the comments of users of askgamblers about this casino, I should be careful, but that does not mean that the casino should break the rules that it created. Maybe I should wait with the intervention but I think that such matters should be dealt with as soon as possible because the funds that are deposited are booked quickly, and the withdrawals should not be delayed either.

Unresolved

$121

€800 Withdrawal Delay

Hello. I used to make a withdrawal about 14 days ago. After three days i got an answer on email that my withdraw should be accepted on fridays or tuesdays. It has passed about 4 tuesdays and fridays now and it’s still not accepted. They are not answering my emails any more and talking to their live-chat is the same thing as talking to a robot.
Please help me. I started to feel really worried.. This smells scam a long way.

Unresolved

€800

Withdrawal delayed for a month

Hello,

a month has passed since I have been confirmed that my withdrawal will take place within few days.

I got a confirmation that a high level managamenet approved the withdrawal, but I still did not get any money.

Live chat and emails do not help at all, it all falls on deaf ears.

Proof can be sent if needed (screenshots of withdrawal request and emails stating withdrawal will take place soon).

Please pay me my fund ASAP to Skrill.

Unresolved

€742

Another delayed payment of £1,400

Withdrawal for £1400 requested Monday 19th November still not processed, last withdrawal took 2-3 weeks following post to askgamblers, looks like I need your help again, very little response now from customer services and cannot give me a time/date for withdrawal processing. No bonus taken, account fully verified. Can’t see why withdrawal would be delayed, previous withdrawal of £1700 to neteller was processed late in x2 amounts