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Betsupremacy.ag Casino - Missing deposit bonus

RESOLVED
Hayz Australia
posted on November 15, 2017.

I activated the 100% bonus, deposited just over the minimum of $15 ($17.20). Deposit was successful but bonus wasnt automatically added to my account. Ive been on chat countless times, and im told its been passed on to the correct department and will be credited soon. Its been well over 24 hours and im still waiting. Personally i think this is no way to treat a new player as the lack of communication regarding something thats simply fixed, has sadly made me think twice about depositing here again.

AskGamblers
posted on January 29, 2018.

This complaint has been reopened as per Betsupremacy.ag Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

posted on January 29, 2018.

Dear Customer,
We hope you are doing well,
This email is to inform you that we have checked your account and your bonuses:
You have received the Casino Free Welcome Bonus of 15 AUD on 10-18-2017 also the free welcome bonus of 25 AUD on the same day.
On 11-11-2017 you accepted the 100% Welcome Casino Bonus, but you did not claim it.
We have added the bonus again manually, based on your deposit of 27,2 AUD for the 100% welcome casino bonus, which is under the name 100% Casino Bonus Special, please go to the gift box and claim the bonus.
If you have any other question, please do not hesitate in contacting us.
Attach you will find the transactions from your player account.
Have a great day!
Best Regards,
Betsupremacy Team

AskGamblers
posted on January 29, 2018.

Dear @Hayz,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Betsupremacy.ag Casino complaints

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