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Betchan Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 192 reviews
8.5/10
192 reviews
Complaint Response 41 complaints
2 days avg. 41 complaints

AskGamblers Quick Overview

Editor’s View

Betchan Casino lists over 2,000 games from over 50 providers. The website is intuitive and easy to use with bonuses and promo offers headlining the page, followed by casino games and general information about the casino.

Everything is one click away, and all the useful links and pages are located in the casino footer.

What we like
  • Live chat is open 24/7
  • Support is available in 8 languages
  • Different responsible gambling tools available
  • Mobile-friendly
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betchan Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betchan.com
Established
2017
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, Russian, German, Spanish
Casino Type
Instant Play, Mobile, Live Casino

General Information About Betchan Casino

Betchan Casino is an online casino available to players since September 2017. The casino is licensed and regulated by the Malta Gaming Authority.

Before you register and start playing, you can easily change the language by clicking the flag icon in the top right corner of the screen. Signing up requires you to enter some personal information and confirm your details.

Before you jump in and register at Betchan Casino, read our detailed casino review to learn all about payments, games, support and the casino’s commitment to responsible gambling.

StallCation

Complaints

Read the complaints other players have left for Betchan Casino. Learn more about complaints.

Show all complaints
Betchan Casino - Free Spins Bonus more of a bribe, additional terms not listed

Sebastian Wed, 01/09/19 03:50:52 pm America/Edmonton

Hello. How may I help you?

Ashley 03:51:35 pm

Hi there I got a free spins offer via email. Says to contact support with the code word FREE

Screenshot_20190109-154816.png

Ashley

< personal info removed >

Sebastian 03:53:37 pm

Please be so kind, nominate BOB CASINO on askgamblers.com AWARD competition as a casino of the year. Your support is highly appreciated and we will be more then happy to reward you with special no deposit 15 free spins no deposit bonus. ( Bonus Terms & Conditions works the same for all promotions )You have to register at askgamblers.com website, then there will be Search on top of the screen. Please, find "Bob Casino" there. After choosing Bob Casino there will be big yellow button "VOTE" at your right. Once you have pressed the button, please take a screenshot and send it to me. You can also go directly to this link - https://www.askgamblers.com/awards-2018-voting/

Ashley 03:55:46 pm

I already have an account on ask gambkers and have already voted

The email says absolutely nothing about having to vote to receive them

Sebastian 03:56:22 pm

Please provide screenshot on which we can see that you have voted.

Ashley 03:57:14 pm

Screenshot_20190109-155701.png

Sebastian 03:57:51 pm

Sorry, but you have not voted.

If you can not VOTE - use VPN as Germany, Netherlands.

Ashley 03:58:03 pm

There is a green check mark

That shows votee

Scroll down on picture. It has cashmio selected

Sebastian 03:59:40 pm

You should vote for Bob Casino.

Ashley 04:00:00 pm

My votes already made and can't be changed

The email doesn't say you jusm vote for you to get the spins. I'm starting to think I should review you guys about this on ask gamblers

So by contacting live chat and referencing the code word FREE as well as validating my account information and proof of email and humoring you regarding my personal voting decisions on a third party website have I sufficiently satisfied the requirements to receive this bonus

Sebastian 04:06:32 pm

On email it says "contact live chat to get free spins" So you contact us and we tell instructions on how to get free spins.

Ashley 04:07:43 pm

The instructions say to quote the code word

Nothing about any further requirements aside from bonus terms and wagering conditions

Screenshot_20190109-160737.png

Do you have a supervisor Sebastian that I may speak with?

Sebastian 04:09:56 pm

As you can see on first line it says "contact live chat" there is nothing said about "you get free spins immediately".

You contact us, we give you instructions, you get free spins.

Ashley 04:10:30 pm

It says:

PLEASE NOTE! HERE'S HOW TO ACTIVATE THE FREE SPINS:

Contact a live chat specialist at Betchan.

Give the following code word: FREE

Hi Arnold, are you able to read the transcripts from my conversation with Sebastian

Arnold 04:11:11 pm

How can I help you?

Ashley 04:13:19 pm

Code word free. I already have an ask gamblers account and have voted cashmio. Can't change it. The email doesn't say it's a requirement for free spins. It says the code word is. I have provided sufficient proof and explaination regarding this

I feel that the requirements are quite clear in the email. I also need to know how to properly lodge a complaint regarding the conduct of the previous support professional

Screenshot_20190109-155701_(1).png

Screenshot_20190109-160737_(1).png

Arnold 04:17:57 pm

Dear Ashley, 15 spins are issued after voting. As you voted for another casino - we are not able to issue spins for you.

In case of any complaints you can contact via email [email protected]

Our manager will check your email.

Ashley 04:18:28 pm

The email clearly states the requirement is the code word

If bullying, deception and bribery is how you intend to get votes then I should post this transcript to askgamblers for complaint review. I can't imagine that they would want the integrity of their organizations yearly awards tainted like this. People depend on the authenticity of their reviews

Arnold 04:22:39 pm

In case of any complaints you can contact via email [email protected]

Our manager will check your email.

staus Rejected

Complaint Statistics

Resolved 36
Avg. Amount $ 1,867
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.5/10 192 reviews

Top reviews from our players

I prefer games that show the RTP clearly. It helps me make better choices and feel more in control. Not every player pays attention to that, but I think it makes a big difference over time. Knowledge really is power here.

Hello Thugger, That's great feedback! We agree that knowledge is power, and we're happy you appreciate our transparency in showing the RTP clearly. It's fantastic that this information helps you make better choices and feel more in control of your gameplay. Best regards, Betchan Casino Team

user avatar

I’ve hit a few small jackpots here, and every time the withdrawal went through in under a day. That’s a win in itself. I just wish they had more themed seasonal slots—like Halloween or summer editions. Cause I am here for a long time and some seasonal stuff is nice! But still, it’s a fun ride.

Hello, Gokach! We're so glad you've had such a fun ride with us and that your jackpot withdrawals have gone through in under a day. We love that our fast payouts are a win in themselves! We've noted your wish for more themed seasonal slots and appreciate your valuable feedback, as we're always looking for new ways to keep things exciting for our long-time players. All the best, Betchan Casino Team

user avatar

Tried topping up, and I swear it took less than half a minute. No hidden charges, no unnecessary verification loops. Withdrawal took a bit longer than expected (about 10 hours), but it was still acceptable. Fast, clean, no drama. Perfect for someone who just wants to play with no stress!

Hey there, Hasan3k! It's fantastic to hear that your experience with us has been so fast, clean, and drama-free. We're happy that your deposit took less than half a minute, and you found the withdrawal time to be acceptable. We aim to provide a no-stress platform, and your review confirms we're on the right track! Cheers, Betchan Casino Team

user avatar

Certified and Transparent, Finally!!!
It’s rare to find a casino that openly shares licensing info and RNG certification. This one does. I checked the footer and actually found audit reports from their provider. That kind of transparency sealed the deal for me. So if you like a safe experience as I do, that’s the spot!

Dear, Upiz! Thank you for your fantastic review! We are so pleased that our commitment to being certified and transparent sealed the deal for you. We believe that openly sharing our licensing and RNG certifications is the right way to earn a player's trust, and it means a lot that you appreciate our focus on a safe experience. Best regards, Betchan Casino Team

user avatar

First impressions are really good. Signing up was painless, and I was playing within minutes. I hit a nice little win on my second spin and was able to cash out without a problem. My only gripe is that I couldn’t find a clear history of my recent plays.

Dear DungB, We're so glad that your first impressions of Betchan Casino are really good! It's fantastic that signing up was painless and you were playing in minutes. We're also happy that you hit a win and were able to cash out without a problem. We've noted your feedback about not being able to find a clear history of your recent plays, and we're always working on improving our platform. Best regards, Betchan Casino Team

user avatar

This site accepts my local payment method, which is a huge plus. Everything runs smoothly, and the withdrawal time was way faster than I expected. Just one issue: some promos aren’t available in my region, which feels a bit unfair.

Dear lilian555, We're so glad you're enjoying your time at Betchan Casino! It's fantastic that our site accepts your local payment method, runs smoothly, and that your withdrawal time was way faster than you expected. We understand your frustration when some promos aren't available in your region, and we apologize for the inconvenience. We'll continue to work on making sure our offers are relevant and accessible to as many players as possible. All the best, Betchan Casino Team

user avatar

I’ve cashed out multiple times already with no issues—definitely one of the more honest platforms I’ve used. The loyalty program is decent and the live casino is really smooth. My one complaint is that the site doesn’t support two-factor authentication—would love that extra layer of security.

Hello Sfiris, We're so glad to hear you've had a great experience with Betchan Casino and have cashed out multiple times with no issues! It's fantastic that you find us to be an honest platform with a decent loyalty program and a smooth live casino. We've noted your complaint about the lack of two-factor authentication and appreciate your valuable feedback. We take security very seriously and will pass along your suggestion to our team. Best regards, Betchan Casino Team

user avatar

I've been here for a couple of weeks, played mostly slots, and had some decent small wins. The payout was quick though—didn’t expect that. But the game selection could use some more variety. They don’t have enough table games, just lots of slots. Still, not a bad place to pass the time.

Dear Efonika, We're glad you're enjoying your time with us! It's fantastic you had some decent wins and that the payout was quick. We've noted your feedback about needing more variety, especially in our table games, and we're always looking to expand our selection. All the best, Betchan Casino Team

user avatar

I’ve been playing for a few weeks, and I’m enjoying it. Small wins here and there. What do I love the most? Cashback offers! Got some of my losses back, so it’s not all bad. It helps keep me in the game, you know? 😎

Dear Rdenzel, We're so happy you're enjoying your time at Betchan Casino! We're delighted to hear that you love our cashback offers and that they help keep you in the game. We believe that giving back to our players is crucial, and we're glad it's making a difference for you! Wishing you many more great sessions, Betchan Casino Team

user avatar

The game categories were easy to browse, and I found a few new favorites. I won about $140 and withdrew without issues. The mobile site didn’t lag once, and I appreciated how clear the bonus rules were from the start.

Hello Bisilina223, We're so happy to hear that you had a great experience with Betchan Casino! It's fantastic that our game categories were easy to browse and you found a few new favorites. We're also glad you were able to win $140 and withdraw it without any issues. Thanks for mentioning that our mobile site didn't lag and that our bonus rules were clear from the start. Wishing you continued good luck! Betchan Casino Team

user avatar

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