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Betchan Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 197 reviews
8.5/10
197 reviews
Complaint Response 41 complaints
2 days avg. 41 complaints

AskGamblers Quick Overview

Editor’s View

Betchan Casino lists over 2,000 games from over 50 providers. The website is intuitive and easy to use with bonuses and promo offers headlining the page, followed by casino games and general information about the casino.

Everything is one click away, and all the useful links and pages are located in the casino footer.

What we like
  • Live chat is open 24/7
  • Support is available in 8 languages
  • Different responsible gambling tools available
  • Mobile-friendly
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betchan Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betchan.com
Established
2017
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, Russian, German, Spanish
Casino Type
Instant Play, Mobile, Live Casino

General Information About Betchan Casino

Betchan Casino is an online casino available to players since September 2017. The casino is licensed and regulated by the Malta Gaming Authority.

Before you register and start playing, you can easily change the language by clicking the flag icon in the top right corner of the screen. Signing up requires you to enter some personal information and confirm your details.

Before you jump in and register at Betchan Casino, read our detailed casino review to learn all about payments, games, support and the casino’s commitment to responsible gambling.

StallCation

Complaints

Read the complaints other players have left for Betchan Casino. Learn more about complaints.

Show all complaints
Free Spins Bonus more of a bribe, additional terms not listed

Sebastian Wed, 01/09/19 03:50:52 pm America/Edmonton

Hello. How may I help you?

Ashley 03:51:35 pm

Hi there I got a free spins offer via email. Says to contact support with the code word FREE

Screenshot_20190109-154816.png

Ashley

< personal info removed >

Sebastian 03:53:37 pm

Please be so kind, nominate BOB CASINO on askgamblers.com AWARD competition as a casino of the year. Your support is highly appreciated and we will be more then happy to reward you with special no deposit 15 free spins no deposit bonus. ( Bonus Terms & Conditions works the same for all promotions )You have to register at askgamblers.com website, then there will be Search on top of the screen. Please, find "Bob Casino" there. After choosing Bob Casino there will be big yellow button "VOTE" at your right. Once you have pressed the button, please take a screenshot and send it to me. You can also go directly to this link - https://www.askgamblers.com/awards-2018-voting/

Ashley 03:55:46 pm

I already have an account on ask gambkers and have already voted

The email says absolutely nothing about having to vote to receive them

Sebastian 03:56:22 pm

Please provide screenshot on which we can see that you have voted.

Ashley 03:57:14 pm

Screenshot_20190109-155701.png

Sebastian 03:57:51 pm

Sorry, but you have not voted.

If you can not VOTE - use VPN as Germany, Netherlands.

Ashley 03:58:03 pm

There is a green check mark

That shows votee

Scroll down on picture. It has cashmio selected

Sebastian 03:59:40 pm

You should vote for Bob Casino.

Ashley 04:00:00 pm

My votes already made and can't be changed

The email doesn't say you jusm vote for you to get the spins. I'm starting to think I should review you guys about this on ask gamblers

So by contacting live chat and referencing the code word FREE as well as validating my account information and proof of email and humoring you regarding my personal voting decisions on a third party website have I sufficiently satisfied the requirements to receive this bonus

Sebastian 04:06:32 pm

On email it says "contact live chat to get free spins" So you contact us and we tell instructions on how to get free spins.

Ashley 04:07:43 pm

The instructions say to quote the code word

Nothing about any further requirements aside from bonus terms and wagering conditions

Screenshot_20190109-160737.png

Do you have a supervisor Sebastian that I may speak with?

Sebastian 04:09:56 pm

As you can see on first line it says "contact live chat" there is nothing said about "you get free spins immediately".

You contact us, we give you instructions, you get free spins.

Ashley 04:10:30 pm

It says:

PLEASE NOTE! HERE'S HOW TO ACTIVATE THE FREE SPINS:

Contact a live chat specialist at Betchan.

Give the following code word: FREE

Hi Arnold, are you able to read the transcripts from my conversation with Sebastian

Arnold 04:11:11 pm

How can I help you?

Ashley 04:13:19 pm

Code word free. I already have an ask gamblers account and have voted cashmio. Can't change it. The email doesn't say it's a requirement for free spins. It says the code word is. I have provided sufficient proof and explaination regarding this

I feel that the requirements are quite clear in the email. I also need to know how to properly lodge a complaint regarding the conduct of the previous support professional

Screenshot_20190109-155701_(1).png

Screenshot_20190109-160737_(1).png

Arnold 04:17:57 pm

Dear Ashley, 15 spins are issued after voting. As you voted for another casino - we are not able to issue spins for you.

In case of any complaints you can contact via email [email protected]

Our manager will check your email.

Ashley 04:18:28 pm

The email clearly states the requirement is the code word

If bullying, deception and bribery is how you intend to get votes then I should post this transcript to askgamblers for complaint review. I can't imagine that they would want the integrity of their organizations yearly awards tainted like this. People depend on the authenticity of their reviews

Arnold 04:22:39 pm

In case of any complaints you can contact via email [email protected]

Our manager will check your email.

staus Rejected

Complaint Statistics

Resolved 36
Avg. Amount $ 1,867
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.5/10 197 reviews

Top reviews from our players

Between rides I play some slots. Got a €30 win on some fruit machine. Transferred to IDBank no problem. Interface in English, but I manage. Good to kill time honestly.

Dear EvonisTheFirst, We're glad to hear that Betchan Casino is a good way for you to kill time! It's fantastic that you had a €30 win on a fruit machine and were able to transfer it to IDBank with no problem. Thanks for your kind words! Betchan Casino Team

user avatar

Tried out the platform for the first time and was happy with how it performed. Played a few games, won around $140, and the cashout was done fast. The design is simple, and the mobile experience was solid from start to finish.

Dear WisLess, We're so happy you had a great first experience with us! It's fantastic that you won around $140 and that your cashout was done fast. We're glad the simple design and solid mobile experience worked so well for you. All the best, Betchan Casino Team

user avatar

I liked how quick and easy it was to get started. After making a deposit, I jumped right into a few live games and ended up with $150. The withdrawal came through in less than 24 hours, and there were no technical issues on mobile.

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user avatar

I appreciated how easy it was to navigate and play. I made a quick deposit, used the bonus, and ended up withdrawing $130. Mobile performance was solid the whole time, and all features worked as expected. It was a reliable experience from start to finish.

Dear Lam4ik, We're so glad you had a smooth experience! It's fantastic that you found it easy to navigate and play, and that you ended up withdrawing a nice $130. We're happy to know that your mobile performance was solid and you had a reliable experience from start to finish. All the best, Betchan Casino Team

user avatar

Live dealer blackjack is my go-to for a real casino feel. Chatting with the dealer makes it social without being overwhelming. Plus, I trust the outcomes more than with random number generators. It adds a human element.

Hey there, Dangt! We love hearing that our live dealer blackjack provides you with a real casino feel! It's great that the human element of chatting with the dealer makes the game social and trustworthy for you. We agree—it definitely enhances the experience! Cheers, Betchan Casino Team

user avatar

I prefer games that show the RTP clearly. It helps me make better choices and feel more in control. Not every player pays attention to that, but I think it makes a big difference over time. Knowledge really is power here.

Hello Thugger, That's great feedback! We agree that knowledge is power, and we're happy you appreciate our transparency in showing the RTP clearly. It's fantastic that this information helps you make better choices and feel more in control of your gameplay. Best regards, Betchan Casino Team

user avatar

I’ve hit a few small jackpots here, and every time the withdrawal went through in under a day. That’s a win in itself. I just wish they had more themed seasonal slots—like Halloween or summer editions. Cause I am here for a long time and some seasonal stuff is nice! But still, it’s a fun ride.

Hello, Gokach! We're so glad you've had such a fun ride with us and that your jackpot withdrawals have gone through in under a day. We love that our fast payouts are a win in themselves! We've noted your wish for more themed seasonal slots and appreciate your valuable feedback, as we're always looking for new ways to keep things exciting for our long-time players. All the best, Betchan Casino Team

user avatar

Tried topping up, and I swear it took less than half a minute. No hidden charges, no unnecessary verification loops. Withdrawal took a bit longer than expected (about 10 hours), but it was still acceptable. Fast, clean, no drama. Perfect for someone who just wants to play with no stress!

Hey there, Hasan3k! It's fantastic to hear that your experience with us has been so fast, clean, and drama-free. We're happy that your deposit took less than half a minute, and you found the withdrawal time to be acceptable. We aim to provide a no-stress platform, and your review confirms we're on the right track! Cheers, Betchan Casino Team

user avatar

Certified and Transparent, Finally!!!
It’s rare to find a casino that openly shares licensing info and RNG certification. This one does. I checked the footer and actually found audit reports from their provider. That kind of transparency sealed the deal for me. So if you like a safe experience as I do, that’s the spot!

Dear, Upiz! Thank you for your fantastic review! We are so pleased that our commitment to being certified and transparent sealed the deal for you. We believe that openly sharing our licensing and RNG certifications is the right way to earn a player's trust, and it means a lot that you appreciate our focus on a safe experience. Best regards, Betchan Casino Team

user avatar

First impressions are really good. Signing up was painless, and I was playing within minutes. I hit a nice little win on my second spin and was able to cash out without a problem. My only gripe is that I couldn’t find a clear history of my recent plays.

Dear DungB, We're so glad that your first impressions of Betchan Casino are really good! It's fantastic that signing up was painless and you were playing in minutes. We're also happy that you hit a win and were able to cash out without a problem. We've noted your feedback about not being able to find a clear history of your recent plays, and we're always working on improving our platform. Best regards, Betchan Casino Team

user avatar

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