BC.Game Casino

Account Temperory unavailable

￥1,440,000

Dear Support Team,

I am writing to formally lodge a complaint regarding my account on BC Game. I deposited funds into my account, played, and successfully won $3,655.

However, when I requested a withdrawal, the platform blocked my transaction and made my account temporarily unavailable. Afterward, your support team asked me to provide my verification details to restore the account. I promptly submitted all the required information.

To my shock, instead of unblocking my account, your team permanently banned it, leaving my winnings of $3,655 completely trapped inside.

This action is entirely unfair. I kindly request you to investigate this matter urgently, unblock my account, and release my funds ($3,655) as soon as possible.

Deposit of 500 not credited after 100 hours ticket 9972581

On Thursday, I made a $500 deposit.

The transaction is fully confirmed on the blockchain (TXID:https://bscscan.com/tx/0x2304bf1569b1e59ec7d7c400ad4f4302bcbc7dd9ae809861a2e93de6a002e830).

Despite multiple contacts with Live Support (Ticket #9972581), agents Karthik and Jonell have failed to provide a resolution or escalation after more than 4 days (+ 100 hours).

The funds remain missing from my account balance. I have provided all necessary proof, and the delay is now unacceptable according to industry standards. I am requesting an immediate manual credit of the funds to resolve this dispute

Unable to withdrawal remaining balance, under maintenance

$500

I have 451.22 euros on my account in bc.game but im unable to access or withdraw my funds.
-My KYC has already been fully verified/confirmed.
-My balance is clearly visible in my account.
-The EUR withdrawal option does not work.
-The SEPA withdrawal method shows the message: "This chain is under maintenance"
-This message has remained in place and I still cannot withdraw in EUR.
- I also tried to find an alternative solution, but I am unable to convert my balance into crypto, so I currently have no working withdrawal route at all.
-I contacted customer support, but they didn’t helped me nothing.

Missing deposit 10000 BDT

€451

"Hello AskGamblers Team,

I am a Level 16 player at BC.GAME. My User ID is 95081103. I am filing this official complaint because my deposit of 10,000 BDT has not been credited to my account for 11 days, which is unacceptable.

Deposit Details:

User ID: 95081103

Deposit Date: April 2nd, 2026

Amount: 10,000 BDT

Order ID: F-1861382573969390662

Ticket ID: 9925598

KYC Status: Fully Approved and Verified (Proof attached)

Problem Summary:

I have fulfilled all requirements, including waiting for the 7-day investigation period. My KYC is fully approved, and I have provided the official Bkash payment receipt and transaction history multiple times. However, my deposit is still stuck in "Manual Review."

Despite BC.GAME’s 7-Day Full Guarantee policy, I have not received my funds or any valid explanation from their support team. I am only receiving automated replies. As a loyal and high-level player, I request that AskGamblers intervene and help me get my 10,000 BDT credited to my wallet immediately."

Unable to withdraw despite confirmed KYC and SEPA withdrawal remaining under maintenance

৳10,000

I am filing a complaint against BC.Game regarding my inability to withdraw my available balance.

My account currently shows a balance of €814.98, but I am unable to access or withdraw these funds.

Here is my situation:

-My KYC has already been fully verified/confirmed.
-My balance is clearly visible in my account.
-The EUR withdrawal option does not work.
-The SEPA withdrawal method shows the message: “This chain is under maintenance” / “under maintenance.”
-This message has remained in place and I still cannot withdraw in EUR.
- I also tried to find an alternative solution, but I am unable to convert my balance into crypto, so I currently have no working withdrawal route at all.
-I contacted customer support, but their replies were vague and did not provide a real solution.

So, at the moment:

- my funds are visible,
- my KYC is confirmed,
- the SEPA withdrawal method remains under maintenance,
- I cannot withdraw in EUR,
- and I also cannot use crypto as an alternative.

I am asking BC.Game to provide one of the following immediately:

1. a working EUR/SEPA withdrawal option,
2. a manual withdrawal solution,
3. or another effective withdrawal method allowing me to recover my full balance of €814.98.

I am requesting help because my account appears to allow deposits and display funds, but does not provide any functional way for me to withdraw them.

Missing Deposit 16000 XRP not credited due to 60day internal rule

€815

I am filing a formal complaint against BC.GAME regarding a missing deposit of 16,000 XRP (TXID: F638D555FE06F733353F1F6A91DDBB7BD20178F20E491BDBDC516C9FE89ADE71).
In February 2025, I sent 16,000 XRP from my private wallet. Due to an incorrect destination tag, the funds were not credited. The transaction is clearly successful on the blockchain, and BC.GAME is currently in possession of these funds.
When I contacted live support, the agent (Jacob) refused to assist, citing an internal "60-day rule" for deposit inquiries. The agent also gave the incorrect advice to "contact the exchange support," even though I sent this from a private wallet. The agent then unilaterally closed the chat.
16,000 XRP is a significant financial asset (approx. $32,000 USD). Refusing to credit identified customer funds based on an arbitrary "60-day" policy is a violation of fair gaming practices under the Curaçao LOK regulatory framework.
I demand that BC.GAME credits the 16,000 XRP to my account or refunds it. In case of a refund, please DO NOT simply send it back to the source address automatically. Please contact me first so I can provide my specific receiving address to ensure the funds are recovered safely.
I have all the screenshots of the transaction and the chat transcript as evidence.

Rejected

$22,037

They blocked my account and 42060 dollars

Hello,

At the end of November 2025, I won a total of $42,060 while playing on Bc.game. When I requested a withdrawal, I was asked to complete KYC verification. I immediately submitted all the required documents and fully cooperated with the verification process.

Shortly after submitting the documents, my account was suddenly blocked. Since then, I have had no access to my account, the withdrawal was never processed, and I received no explanation for the suspension.

I have contacted the casino multiple times via email to ask:

what is happening with my account,

whether my KYC verification was approved,

and when I can expect my withdrawal.

Unfortunately, I have not received a response to any of my emails.

This situation is extremely concerning. I followed all the rules, completed KYC as requested, and then my account was blocked without any communication, while a significant and legitimate win remains unpaid.

I am attaching screenshots showing:

the balance on my BC.Game account,

my deposit to the BC.Game account,

and the last email I sent to their support team, which also remains unanswered.

I am requesting that BC.Game:

clearly explain why my account was blocked,

complete and finalize the KYC review,

and pay out my legitimate winnings.

I hope BC.Game will finally respond and resolve this matter properly.

Rejected

$42,060

Withdrawal issue 212 EUR

I am a VIP 4 player (User ID: 100513239) and I am filing a complaint regarding my stuck balance of €212.42.

For over a month, I have been unable to withdraw my funds due to persistent technical errors on the BC.Game platform:

1: The SEPA withdrawal option is permanently showing "Under maintenance".

2: The internal "Swap" function (to convert EUR to Crypto) returns a "Network error", making it impossible to withdraw via crypto myself.

I have contacted Live Support multiple times but received only generic responses asking for patience.

On Saturday, January 10th, I sent a formal email complaint to the management ([email protected]), requesting a manual withdrawal via Litecoin (LTC) and setting a 24-hour deadline.

The deadline has passed, and I have received NO response and NO payment. The casino is ignoring my formal request.

I have attached screenshots of the error messages and the formal email I sent. I request BC.Game to manually process my withdrawal of €212.42 (converted to LTC) immediately to my provided address.

Account temporarily unavailable no help from BC.Game recovery team

€212

I am unable to access my BC.GAME account has been showing “temporarily unavailable” for over 2 months.

I contacted BC.GAME Account Recovery ([email protected]) starting from 10 November. I completed the full account verification form multiple times, including verified phone number, Google Authenticator 2FA, deposit transaction screenshots with TXID, device, and IP information.

Despite providing full ownership proof, I have not received any final resolution. Instead, I keep receiving automated verification forms or contradictory responses, including a permanent self-exclusion message that I never requested.

I can still change my password and receive OTP on my verified phone number, which confirms the account is mine and not self-excluded.

I am requesting AskGamblers’ assistance to help communicate with BC.GAME and clarify my account status or unlock my account if possible.

Rejected

BC.Game Casino Complaint Stats

Resolved 113 / 115

Avg. Amount $7,782

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Player Rating

7/10 ● 140 reviews

AI-Generated Summary of Our Player Reviews

Players appreciate the fast and reliable withdrawals, often receiving their funds within minutes. They also enjoy the extensive game selection and the engaging community events that keep the experience lively.

Many players are frustrated with the confusing bonus system and the high wagering requirements associated with promotions. Additionally, there are complaints about slow customer support response times and issues with account management.

Top Reviews From Our Players

TolikG

7/10

BC (casino) is a nice crypto deposit-oriented casino. I lost a good amount of money with them but time a won also. They never delayed paying me. and I like that they have so many tables in live blackjack.

Bonusing is complicated to understand but not bad.
The live dealers are the definision of I don't want to see your face and I dont want to play with you.

Thanks for sharing this. It's great to hear the payouts have been reliable and that you've enjoyed the live blackjack selection. We hear you on the live dealer side as well—not every table has the same atmosphere. We'll keep looking for ways to improve the overall live casino experience.

BC.Game Casino 2 months ago

kirke

8/10

I liked the ease of signing up, I liked their interface and an option to get their app to be installed. I liked that they informed me about everything via email. Easy and super quick deposit option. I loved that it was so easy to self-exclude.

Well, I did not like that I could not win at all and it felt like playing Novomatic games were like throwing money in the void. On the other hand, I am not sure that I can really blame the casino for this.

Thanks for sharing your experience. It's great to hear that the signup process, interface, app access, and deposit experience all worked smoothly for you. We're especially glad to hear the self-exclusion feature was easy to use when needed. We also appreciate your honest thoughts about the games. Sometimes it's worth taking a break and coming back later with a fresh mindset, as gambling is best enjoyed as a form of entertainment. We appreciate the balanced feedback and will keep working to make the experience better for everyone.

BC.Game Casino 2 months ago

PietroMientros

6/10

Not too bad. Some ups and downs. Bónus are decent, but they make the verification process a bit too difficult. After the verification, it eases with time.

Long verification process. It is definitely not user friendly. I had slightly bigger hopes, but was not really disappointed, just frustrated with some of the things in the website.

Thanks for sharing your experience. It's good to hear the bonuses have been worthwhile overall, even with a few ups and downs along the way. We can definitely understand the frustration around verification. Nobody enjoys jumping through extra hoops when they just want to get on with it. We'll keep working on making the process smoother while maintaining account security.

BC.Game Casino 2 months ago

Midnight1349

10/10

I’ve been playing on this site for over 3 years and I’m very pleased to say they have been 100 percent legit . I hit a jackpot for 38000 and I received my cash out in mins to my Coinbase account. They give great bonus from vip host . They have weekly and monthly cash back rewards and tons of promotion always ongoing . They even give bonus for catch coco when it pops up at random on the screen . I’m a level 48 vip and every time you level up they give out free cash bonus . I have had multiple big wins here and they have some of the hottest games . Definitely worth trying out if you haven’t already.

So not everything is perfect here but there are a few times I needed to contact support and one or 2 of those times the support link they provide will not load and keeps freezing . I eventually got through using a different device instead of my Apple Phn but it took me a while to figure that out.

Thanks for sticking with us for over 3 years and for sharing such a detailed review. It's great to hear that payouts, VIP rewards, and promotions have helped make your experience a positive one over the years. We also appreciate you mentioning the issue with the support link. We can imagine how annoying it must have been trying to get help, only to have the page freeze and then spend time figuring out a workaround yourself. We'll keep working to improve stability and make sure support is easier to access across all devices.

BC.Game Casino 2 months ago

Riverg0d

1/10

I’ve been playing on BC.GAME for over two years now, achieving VIP Tier 2 status, but I’m here to strongly advise everyone to steer clear of this platform. Recently, I had a truly horrible experience that I wouldn’t wish on anyone.

After winning a significant sum—$52,000—BC.GAME froze my account for KYC (Know Your Customer) approval, which is standard. However, what followed was anything but. Despite completing the KYC verification as requested, my documents were rejected with no valid explanation. Support claimed my documents were submitted via screenshot, which was completely false! To make matters worse, the support team and my VIP host outright ignored my messages for days, leaving me helpless while my account remained frozen.

For three days straight, I tried tirelessly to submit documents again, only to encounter error pages and radio silence from the team. I must have contacted them over 10 times a day, and each time, I was met with zero effort to help. My VIP host, who should be assisting me, also ignored every single message. Their lack of support felt intentional, almost as if they had no plans to release my winnings.

What’s truly heartbreaking is that a friend of mine went through the same ordeal—he’s been locked out from withdrawing his money for over four months, despite completing the KYC process. It’s clear that this platform has no regard for its players, especially when it comes to letting them cash out their winnings.

To add insult to injury, after days of futile communication, I foolishly spent the $52,000 I had won out of frustration, realizing that I’d probably never see that money again. The moment I lost it all, my VIP host finally responded with a sorry excuse, claiming she was “sick.” Classic. And after going back and forth for an entire day, they removed my withdrawal restriction—only for it to be meaningless since I had already lost everything.

As if that wasn’t enough, my VIP host promised me a “special bonus,” but to this day, I’ve yet to receive a single dollar that I can actually withdraw. I’ve personally deposited over $1,250,000 into this site, and I’m walking away with nothing but a bitter experience and empty promises.

If you value your time, money, and sanity, I strongly urge you to avoid BC.GAME at all costs. Their support is unreliable, their promises are empty, and their withdrawal process is a nightmare. Play elsewhere—anywhere else! BC.GAME is a disaster waiting to happen.

We're truly sorry to hear about this experience. As someone who's been with us for over two years, we can understand why this situation felt especially disappointing. Dealing with account restrictions, verification issues, and long periods without clear communication after a significant win is not the experience you should have had. If you happen to see our reply, please share your UID with us. We'll personally review your case and follow up within 48 hours. We sincerely appreciate the time you've spent with BC.GAME and the trust you've placed in us over the years. We'll continue working to improve communication, response times, and the support our players receive.

BC.Game Casino 2 months ago

manju4ever

1/10

Only thing I like about this platform is the crash game. I have made and lost tons of money and I like this game and that the only thing I like about this site.

Bc.game has the worst support and VIP host. They don't respond to your query. I lost 25k INR due to deposit issue. No proper support even at VIP 43 level. VIP host doesn't respond even when he is online. The live chat support just followed the script with zero understanding of the situation.

We’re truly sorry to hear about your frustrating experience with our support team and the deposit issue — especially at VIP 43 level. We understand how disappointing it must be when you’re facing a 25k INR deposit problem and not getting the timely help you expect. We take all deposit-related concerns seriously and want to investigate this properly for you. Our team will review your specific case with the payment providers involved. If you happen to see our reply, please send your UID to [[email protected]].We will personally follow up and aim to get back to you within 48 hours with a clear update. Thank you for highlighting this. Your feedback helps us improve, and we’re committed to resolving this for you.

BC.Game Casino 2 months ago

HASSAN03

1/10

I didn't like a anything related to the casino. The bonus they promise it to everyone you have to wager it endlessly, and everything is unprofessional at all.

The support service is the worst I’ve ever experienced. It’s frustrating and infuriating. When you contact the support team, you have to wait 30 minutes for a response. If you don’t reply within one minute, they immediately leave the chat. Additionally, the chat robot, which is supposed to be smart, seems to be the least intelligent AI bot ever.

We are very sorry you had such a terrible experience with our bonuses and customer service team. Waiting 30 minutes for a response and having the chat end so quickly is not the level of service we want to provide, and we understand how frustrating it must have been for you. We take all feedback regarding bonus betting requirements and customer service quality very seriously. Our team is actively working to reduce response times and improve the overall experience. If you encounter any problems with bonuses, please provide more details and we will investigate thoroughly. We will also continue to make bonus features and requirements clearer.

BC.Game Casino 2 months ago

Inactive user

2 years ago

1/10

Site was good at a point of time, very slow customer service, no good support, and promotions not paid but good marketing channels to get new customers it needs new mgmt.

Continuous deposit and withdrawal issues, marking withdrawal and deposits as success but not paying. Account funds seized and weekly and monthly which is 0.03 and 0.05 percent of wager amounts is too bad.

We’re sorry to hear your experience with BC.GAME has gone downhill. We understand how frustrating it is to deal with slow support, unpaid promotions, deposit/withdrawal delays, and funds being seized. We take these issues seriously and want to investigate your specific case. Continuous problems like transactions showing as successful but not crediting, or account restrictions, need proper review. If you happen to see our reply, please send your UID to [[email protected]].We will personally follow up and aim to get back to you within 48 hours with a clear update. Thank you for your feedback. We’re committed to resolving this for you.

BC.Game Casino 2 months ago

atti38

1/10

My account get hacked and from my account 7,5k get stolen and they confirmed that my account was hacked, but still don't give my money back, they say it's my fault not play here they will steal your money.

We’re deeply sorry to hear that your account was hacked and 7.5k was stolen. We understand how upsetting and frustrating this situation is, especially after the hack was confirmed. Account security is extremely important to us. We take all hacking incidents very seriously and want to review your case properly. Please send your UID and details of the incident to [[email protected]] and CC [[email protected]]. Our team will investigate thoroughly and provide you with an update within 48 hours. We’re here to help and will follow up on this.

BC.Game Casino 2 months ago

Ratsoup10