Complaint #1229
BC.Game Casino
Has made my fiat balance unavailable for withdrawal
1 hour ago
I have been using BC.Game for approximately 2–3 years. When I first started using the platform, I used fiat currency to make deposits and play. However, for approximately the past 1.5 years, I have been playing exclusively with cryptocurrency.
Since I first started using BC.Game, I have also been receiving fiat currency reload bonuses. These bonuses were provided to me by BC.Game while I was using the platform, and I have been using them legitimately.
About one month ago, after my fiat currency balance had grown to a significant amount, I attempted to make my first fiat currency withdrawal. However, BC.Game support informed me that fiat currency withdrawals are currently under maintenance and that there is no estimated date for when the maintenance will be completed.
As far as I can see, fiat currency withdrawals have already been unavailable for approximately 2–3 months. BC.Game also appears to have stopped supporting JPY deposits. Because of this, I am concerned that the fiat currency withdrawal service may not actually be restored, or that there may be no clear timeframe for its restoration.
I contacted BC.Game support several times regarding this issue. They confirmed that the JPY fiat currency channel is currently unavailable and that JPY withdrawals through CWallet are also unavailable. They also told me that I would have to wait until the fiat currency channel becomes available again.
I asked whether my fiat currency balance could instead be converted or exchanged into cryptocurrency so that I could withdraw it. However, BC.Game told me that the platform cannot directly exchange JPY or other fiat currencies into cryptocurrency internally.
I have fulfilled all applicable wagering and withdrawal requirements for the bonuses. These reload bonuses were legitimately provided to me by BC.Game, and I believe I should be entitled to withdraw the resulting balance.
My preferred solution would therefore be for BC.Game to allow me to convert or swap my entire fiat currency balance into cryptocurrency and withdraw it as cryptocurrency. If that is technically impossible, I would like BC.Game to provide another reasonable method for me to access and withdraw my legitimate balance.
The reason I am requesting a cryptocurrency withdrawal is that, due to regulations in my country, withdrawing funds in fiat currency is difficult for me even if the fiat withdrawal service is eventually restored. Cryptocurrency withdrawal would therefore be the most practical solution for me.
I would appreciate it if AskGamblers could mediate with BC.Game and help me resolve this issue.
I can provide screenshots of my balance, bonus history, withdrawal attempts, and my conversations with BC.Game support as evidence.
Since I first started using BC.Game, I have also been receiving fiat currency reload bonuses. These bonuses were provided to me by BC.Game while I was using the platform, and I have been using them legitimately.
About one month ago, after my fiat currency balance had grown to a significant amount, I attempted to make my first fiat currency withdrawal. However, BC.Game support informed me that fiat currency withdrawals are currently under maintenance and that there is no estimated date for when the maintenance will be completed.
As far as I can see, fiat currency withdrawals have already been unavailable for approximately 2–3 months. BC.Game also appears to have stopped supporting JPY deposits. Because of this, I am concerned that the fiat currency withdrawal service may not actually be restored, or that there may be no clear timeframe for its restoration.
I contacted BC.Game support several times regarding this issue. They confirmed that the JPY fiat currency channel is currently unavailable and that JPY withdrawals through CWallet are also unavailable. They also told me that I would have to wait until the fiat currency channel becomes available again.
I asked whether my fiat currency balance could instead be converted or exchanged into cryptocurrency so that I could withdraw it. However, BC.Game told me that the platform cannot directly exchange JPY or other fiat currencies into cryptocurrency internally.
I have fulfilled all applicable wagering and withdrawal requirements for the bonuses. These reload bonuses were legitimately provided to me by BC.Game, and I believe I should be entitled to withdraw the resulting balance.
My preferred solution would therefore be for BC.Game to allow me to convert or swap my entire fiat currency balance into cryptocurrency and withdraw it as cryptocurrency. If that is technically impossible, I would like BC.Game to provide another reasonable method for me to access and withdraw my legitimate balance.
The reason I am requesting a cryptocurrency withdrawal is that, due to regulations in my country, withdrawing funds in fiat currency is difficult for me even if the fiat withdrawal service is eventually restored. Cryptocurrency withdrawal would therefore be the most practical solution for me.
I would appreciate it if AskGamblers could mediate with BC.Game and help me resolve this issue.
I can provide screenshots of my balance, bonus history, withdrawal attempts, and my conversations with BC.Game support as evidence.
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