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Page 2 – Player Reviews for Barbados Casino

Barbados Casino

The casino is closed.

Player Rating 31 reviews
6.2/10
31 reviews
Complaint Response 9 complaints
3 days avg. 9 complaints

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Player Rating
6.2/10 ● 31 reviews

Top Reviews From Our Players

Great games, quite a slick site. A few delays on games but nothing to annoying. The games are like may other sites, if you catch one then you tend to win quite a bit but some of them are absolute dogs.

I made 2 withdrawals 3 days ago, and whilst I was not expecting a speedy payout, as with many of the sites, they keep the money as long as possible, I was surprised to log in today to find it was still pending.
I tried the fast talk option and got though straight away to question the wait. I was told "due to unforseen circumstances my withdrawals had been delayed".
When I questioned this reponse a couple of times, to see if this delay would be an hour or a day, or what this unforseen circumstance was, I was told " we will let you know when we have sorted it out", and then she cut me off.
Truly shocking.

It is true, the withdrawals are within 24 hours, or at least that was my experience. Verification was fast too. Bonus promotions are ok. Friendly service, they are even funny when you talk to them. Good casino.

I do not think I have something special negativ to say about this casino. I gave it a 9 stars, not ten only for the reason I still didn't win any serious cash. Hope it is going to change in the near future.

These people got it right... I deposit 5 times and lost. $140 over all. Deposits were easy and bonus terms great. My account was verified prior to any deposits. Fair and honest offering.

Although RTP is random, very hard to get going on here, maybe unlucky but damn... bad long no pay out runs.
Support was not rude but showed nothing worth raving about.
A little lagging on Iphone, kinda made it worse cause I wasn't winning.

I had been playing here for a long time, I enjoyed the games and the Sunday spins that you get ( well I use to get ) the withdrawal time frame is slow but still enjoyed my time here.

When you withdraw the pending period is 48 hr before it even gets processed which is too slow. Also even though I have been playing at these casinos for a long time they have suddenly stopped me from receiving bonuses including the Sunday free spins which you get if you make a deposit in the the last 14 days, Also you level up so if i was to level up I would not receive any bonus, I think this is disgusting to single people out from receiving bonuses specially people who have put money into this casino and played here a long time it just doesn't seem right or fair so for this reason I closed my account as I no longer trust them.

The only positive aspect of this casino is that players from Canada are accepted and the terms seem pretty simple which isn't the case. I spoke with several different people from customer service and each one did their best to try and help with my issue

AVOID
After winning I sent in my documents for verification. After 3 days I got a email saying I had to send proof of ownership of my bank card (which I already did) They said my name wasn't ON the card so they can't accept it. I needed to get a CERTIFIED LETTER from my bank saying I am the owner of this card. After getting this document they took 5 more days but by that time I had played my money and lost it. Wasn't a huge amount but still.

Dear Patrick, Thank you for playing with us. Due to the fact you have requested a withdrawal of winnings on your account, in order to protect the security of players and ensure the funds are being sent to the correct recipient, you are required to provide documentation to verify your details. As a responsible gaming organization, this is an Industry standard requirement. (for UK players: We are ruled by the UK gambling commission therefore these are guidelines set and regulated by them). I can assure you that your documents are received and filed in the highest discreet and secure manner. Its also stated in ours terms and conditions: https://www.barbadoscasino.com/info/help-cashout-policy/ Occasionally, your authorization or some other documentation may be required to process your Cash Out request, and we may ask that you sign a form detailing your previous Deposits to your Barbados Casino Account. Best regards, Barbados Casino Team

user avatar

Good selection of game, the payout and withdrawal time was reasonable. I trust this casino

Hello FADEOUT, Thank you for fair review. We are waiting you in Barbados again. Best regards, Barbados Casino Team

user avatar

I liked that they had clear overview for a VIP table to know what type of service and offers you can get at different levels.

Slow service for verification and pretty poor customer service overall not very warm. Design and layout a bit confusing and outdated

Absolutely good casino. Very interesting offers and a lot of variations of payment methods and games. Thumb up!

Hello HUNGNATHAN86, Thank you very much for good review. I wish you a good luck! Best regards, Barbados Casino Team

user avatar
Inactive user
2/10

I was allowed to increase my losing limit in an instant. It says on faq that there should be a 7 day time period for that. Of course eventually I lost everything and its my own stupidity but the casino should have some responsibility. Certificate of trust and everything

Hi Tenho84, Any player can use 24 hour “cool off” period or self-exclude instantly. The 7 day period applied only if player want to reduce time of the exclusion. Here excerpt from FAQ: Please note that if you decide to shorten or remove your self-exclusion period, it will be applied 7 days after your request If you decide to increase the self-exclusion period, the change will take effect immediately. We regret that you lost and we hope that you will be lucky next time. Best regards, Barbados Casino Team

user avatar

Choice of games is very good and the lay out is good.

Taking nearly 2 days to approve documents in this day and age it should be far quicker and is unnecessary .I am still waiting and response is very bad for customer service .

Hello DragonRider, The pending time of 48 hours comply T&C. It's necessary for Fraud Department to check your documents. Please tell me your user name to provide more information. Best regards, Barbados Casino Team

user avatar

I like the design and it is supereasy to navigate.
Maybe they could have had some more games, especially quickspin.

The chat is really really bad.
They told me different things every single day for 5 days in a row that my withdraw has approved and been processed. But every single day they said it has been processed "today".
I made 850 euro withdrawal from a deposit of 15 euro so I shoul not complain but this is not OK.

Hello Ontep, Congratulations on your winnings! Sorry for delay in payout. I hope next withdrawals will be fast and smooth. Best regards, Barbados Casino Team

user avatar

Got Big time gaming, pretty much it.
Ok wagering requirements at first glance

Their bonus offers is first of all okay since its 35x bonus amount, only they have terms which conclude 90-95% of their games for slots counts 50% towards wagering, watch out so it means 70x wagering.

They cant change gender either when you signup wrong.

Really bad casino in my opinion.

Hi DAENYBOI, Thank you for your opinion. The system really doesn't support gender change, but we will try to be better. Best regards, Barbados Casino Team

user avatar

Good selection of games ok layout friendly chat advisors

Pending period, still waiting for process withdrawal, no need for pending periods in this day and age people can transfer money instantly.

Hi Eddie1986, Thank you for your comment and I'm sorry to keep you waiting, but it's a necessary procedure to match UKGC compliance. Congratulations on the win and will wait for you again at Barbados Casino. Best regards, Barbados Casino Team

user avatar

I really like the layout of the casino itself which is extremely different from the standards casinos you'd find on the web.
Game selection is pretty cool, with some wellknown providers all around the website. Even if I do appreciate small providers, we have to admit the big ones are like a cushion for the quality of the games!

Pretty secure from what I can see so far, no issue with withdrawals.

The bonus is definitely not the best, with the welcome bonus being quite low. And many slot machines seems to be counting for only a small percentage of the bonus itself, which means you have to wager more.

Hi MASSIMOGARCIA, Thank you very much for the honest feedback. This allows us to get better. Good luck and and waiting for you again! Best regards, Barbados Casino Team

user avatar

I came across this casino while browsing the bonus offers on AskGamblers. They have providers from Netent, PlaynGo, NextGen and some others. They have a great came collection, site seems easy to navigate and the VIP system in place seems good as well. I reached bronze level on my first day and was rewarded with 25 free spins, however the game they choose which is the same provider as fruity friends did not pay well at all.

They have welcome offer of 100% bonus and 100 free spins. I like the fact that the minimum deposit was $10, however I came to find out you get only 20 free spins and 100% bonus. The other 40 free spins are split over your 2nd and 3rd deposit bonus. Anyways after my minimum deposit the match bonus and free spins were added to my account.

I checked their bonus terms and the wagering was x35 the bonus amount and the free spins winnings. You can track wager requirements easily and see how much is left. I kind of felt that I placed a lot of bets but the progress of the wager bar did not add to it in that sense much. Seems like only that fruity friend's whatever provider that is counts as 100%. Other providers count as 60 or 70% towards wagering.

I had encountered a few internal server errors when playing PlaynGo slots and contacted live chat.They normally join chat within a minute or so, but replying to your messages can take sometimes 2 -3 minutes to answer the question.

I had a great time and managed to complete wagering but only had a few $ left after wagering was completed. I decided to play more to see if I could win big but just lost all of it. I have not yet tested their withdrawals but given their ratings is exceptional, I am sure this would not be a problem at all.

Hi FIEKIE247, Thank you for such detailed review. I wish you luck and we are waiting you again at Barbados Casino. Best regards, Barbados Casino Team

user avatar

Barbados Casino is among the greats. It's a online casino operating software and supplying ways to not enjoy their time also not need to worry about banking transactions. The few recent winners from slots demonstrate that millions will be paid out by Barbados Casino and this applies to progressives.

Players that only wish to relax and do not need any of this will find hundreds of options. The few deposits are coated with bonuses and benefits will come as bets are placed if the outcome is a loss or really a win. We enjoyed that the customer care staff deals with its users and has of the contact procedures that were huge.

Hi DEREKBLUEMOL, Thank you very much for your feedback. We do our best to provide our guests with the best gaming experience and service so it's always a pleasure to hear we are amazing ;) Best regards, Barbados Casino Team

user avatar

I decided to try this casino several days ago and I didn’t regret not a single second. I’m always very cautious with new casinos so I wanted to take it easy, I made a series of small deposits and after few days won almost €600. Support guys were very polite and prompt in their replies. The cashout process didn’t take long, I actually received my winning on Neteller account within few hours. I think Barbados casino deserves a great mark on that front. I will surely play again

Hi CHRIS_R, Thank you for such a warm review of our casino! And congratulations on your winning :) We are glad you had a fun time at Barbados casino and looking forward to see you again. Best regards, Barbados casino Team

user avatar

Nice graphics, website is very intuitive, it’s really easy to sort out things. Nowadays lots of casino websites have strange graphics and I still can’t get used to it. The amount of games is quite decent, all my favourite Netent slots are there.

The bonus could have been more generous but since you need to wager it… I’m not sure what’s better actually

Hi JW580, Thanks for a good review of our casino. We are happy that you enjoyed it and hope to see you again! Good luck! Best regards, Barbados casino Team

user avatar

The fact that they actually paid me. Site lay-out is allright. Speed of the games is all good. No lagg issues etc.

Verification process takes way to long. Took me almost 2 weeks to withdraw my winnings. Contacted live support time after time after time. I even called them and finally when I was the first person in line waiting, it would skip back to second person waiting, that continued happening probably so they will earn more money from my international phonecall. Live support even closed the chat a a few times, and all together it was not very professional in my opinion, depending on
who you spoke to.

I would and will play here again, but only if I get a exceptional bonus offered.

Hi Yvonnecasino85, Thanks for your feedback of our casino. We are sorry you have experienced difficulties with withdrawal. We are constantly working on improvements so we will look into this case and put all efforts to provide better service for our players. Looking forward to see you in Barbados casino soon! Best regards, Barbados casino Team

user avatar

I thinks it’s pretty fine casino. Have been playing to lots of casinos and they don’t differ much. In Barbados casino I made a deposit €50 and win €2000. So I requested a withdrawal and was expecting real pain to get my money... But it went surprisingly smoothly! It’s a real rare thing nowadays which makes Barbados casino a great place to play and have fun.

I will keep on playing and let’s see what happens next.

Hi JASKAL115, Many thanks for your positive feedback! And congratulations on your winnings :) We are happy to hear that everything was good and looking forward to see you again! Best regards, Barbados casino Team

user avatar

Nice selection of slots, nice site layout, easy to join.

Bonus terms are pretty shocking... The list of slots that count for 50% wagering is pretty diabolical... its got to be at least 70% of all the slots they offer.

Better playing with bonus funds else where.. I wont play again.

Hi OMG I, Thank you very much for your feedback, we are glad you liked Barbados casino. Regarding the games where you can wager your bonus - as you noted, we do have a list of games on our website and the terms of wagering for each of that game so players can be informed of the terms before they get the bonus. If your favourite games are in this list and you believe it's hard to wager the bonus, we can assure you that on practice it's not always like that. You also can take a smaller bonus or not to take it at all, this is solely your right. Should you have any questions or issues - don't hesitate to contact [email protected] We would be happy to see you in our casino again ;) Best regards, Barbados casino Team

user avatar

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