AskGamblers Quick Overview
Editor's View
AmunRa is your typical Egypt-themed casino that boasts several decent points of sale, like game and payment provider selections. However, it seems it cannot escape its reputation for slow withdrawals and repeated and unusual requests for additional verification when cashing out.
- No withdrawal fees
- Impressive number of software providers
- Live chat 24/7
- Mobile friendly design
- Drawn-out withdrawals
- Low maximum daily withdrawal
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AmunRa Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About AmunRa Casino
AmunRa Casino review brings insight into an online casino that's been around since 2020. Covering a broad player base granted by its Curacao licence, AmunRa casino review reveals that the site is available in an impressive 15 languages (+ three English versions), including Arabic, Greek, Polish and Italian.
The casino works seamlessly on most devices thanks to full mobile optimisation and could be your next choice for a mobile casino.
Read on to learn the reasons for AmunRa's not-so-favourable casino rating and player opinions.
- E-Wallets 3-7 days
- Bank Transfers 3-7 days
- Card Payments 3-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at AmunRa Casino
AmunRa offers more than 80 deposit/withdrawal methods, but many of them are subject to territorial availability, so you likely won't see the full offer from your jurisdiction. As is usual, the withdrawal methods are fewer, but they still offer a decent selection.
The casino charges no cashout fees for any payment methods, although the providers may have their own fixed fees, so beware of potential additional costs.
According to the casino's easily found Payments section, all withdrawal methods take up to 3 days to process. However, punters have consistently complained about stretched-out withdrawals in player reviews (see more below, in the Player Reviews section) due to repeated requests for additional verification documents and a low daily maximum withdrawal limit of €500.
The minimum deposit (for the welcome bonus) is set at €10; don't expect a no-deposit bonus, as AmunRa doesn't offer any.
Games at AmunRa Casino
The games department is AmunRa's biggest forte. It hosts an impressive number of software providers: 120 game development studios (depending on the territorial availability), which in turn yields a whopping 2,000+ games of virtually any type: online slots, video poker, casino classics in video and live-dealer variants like roulette and blackjack, sports betting, bingo and crash games.
It's a solid game collection neatly grouped into the most popular categories, covering every type of casino goer.
Whether filtering the games per provider or looking them up via the search function, the games are easily found if you have a specific title in mind.
As this is a crypto-friendly casino, you can play games that offer cryptocurrency betting.
Amun Ra Casino's Commitment to Responsible Gambling
AmunRa seems to have a rather casual relationship with responsible gambling. It offers basic information in the corresponding section and has neglected responsible gambling tools. It offers only two, which is far from average.
The Complaints Resolution Section details how to file a complaint directly at the casino and directs players to AskGamblers Casino Complaint Service as a trusted external service.
Customer Support at AmunRa Casino
Customer support via live chat is easily reached and is on call 24/7, with agents responding in English, while auto-translation takes care of a dozen other languages. The cues don't seem to be too long even in the busiest hours, and customer care agents seem happy to help and pleasant to talk to.
The only other avenue of support is through email, with responses being made in under 24 hours.
Complaints
Read the complaints other players have left for AmunRa Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear Player, We appreciate you taking the time to provide feedback on our Casino. We are always striving to improve our service and your comments are of a great help to us. We would like to highlight that we are doing our best to process withdrawal requests in the fastest and most efficient way possible and we are working on constantly helping our players to have a great experience at our website. Please, feel free to contact our Support Team at any time to check the status of the withdrawal request, schedule for payments, or any other quires you might have. Once again, thank you for your review. Best Regards, AmunRa Team
Chat representatives are quite fast.
Responsible gambling tools are present (maybe required by MGA).
Site works on mobile relatively well.
Ok game selection.
Withdrawals take ages.
Basic Trustly withdrawal has been pending for more than 3 days now and now they said that it is planned to be processed tomorrow.
So far no documentation has been asked, but you do not have to be a genius to guess that it will be the next phase of delaying the withdrawal.
Dear Player, First of all, we would like to thank you for taking the time to write this feedback. We appreciate your opinion and try our best to improve our services. We would like to inform you that your withdrawal has been paid today and it should reach your account in the nearest time. We always strive to process requests as soon as possible and we do our best to satisfy our clients' wishes. We hope you find this solution satisfactory and in case of any additional questions, please do not hesitate to contact our Support Team at any time. We will be glad to assist you. Best Wishes, AmunRa Team
Casino is looking nice. Slots run well and the selection is huge. Welcome Bonus offer is pretty decent. Live support is quick to respond and friendly. Verification within 12 hours.
I tried to cashout. Cashout was cancelled since max amount per transaction is 500€. Furthermore the finance department is not working weekends. When players play the most the casino does not process withdrawals. That's a no go and to be honest I am quite disappointed considering this is a N1 brand casino. In the end it's all about timely payment. Only 5 stars from my side.
They have a nice support staff, decent variation of games. Since I have to write minimum characters for good side but I have nothing to add good. I can maybe also say that I don't mind their Egyptian theme.
I recommend everyone to avoid this casino since they stall withdrawals and behave like a void in order not to let any funds leave their casino.
My story.
1) I easily created an account and added deposits. Bonuses were added automatically to deposits, but I went and proactively cancelled them.
2) Eventually, from my 300 EUR I got 354 and I decided to withdraw them.
Problem 1 - Withdrawal tool didn't work and showed that from my funds 0 is available for withdrawal.
Encounter 1 with support - they say that I should not mind the tool bug and just add the sum manually. I did that.
Then I ask where I can add my verification docs. I got an answer that I will be asked by email.
Email 1 from finance department - asking to submit regular verification docs.
I submit them immediately.
Email 2 from finance department in a day - they inform that in order for my verification to proceed besides my passport I have to submit ID or driver license.
I'm checking Malta gambling authority rules and it clearly states that one should send one of three docs. And the passport is the most important doc.
Encounter 2 with support - I tell them about the passport. They say that they will pass it to finance department.
I'm also writing an email with Malta gambling authority rules.
2.5 days are passed. I'm getting email 3 from finance department saying that my docs are checked by Risk Department (sounds scary :) - not really, whatever, as long as this nightmare is finished), no more mention about other docs.
End of day 3 - Email 4 from Finance department. They cancel my withdrawal because of technical problems and that I should use some for me previously unknown withdrawal tool as credit card withdrawal suddenly does not work.
Well, I don't want to give up and want to make that withdrawal just in spite of their attempts to not let my money leave their casino.
But, surprise, surprise, such withdrawal is not available on the tool at all :)
Encounter 3 with support. I'm explaining the issue that my withdrawal after 3 days was cancelled, that they ask me to withdraw via channel that is not appearing at all of my profile. They say that they see and that finance department will come back to me.
3 days have passed. Instead of financial department explanation, came 2 emails with bonuses.
At that point I am very frustrated and upset. I simply want to get back my money but the casino uses all means not to pay back these funds. My balance is back though I have asked twice that I want withdrawal. Nothing else but withdrawal.
Then my addictive nature wins in this upsetting situation and I want to end these relationships with this casino by playing all that balance and just self excluding since I'm sure that closing the account would be even more impossible than withdraw money.
I plan to send a complaint to Malta gambling authority about this really bad experience.
Dear Player, We would like to thank you for taking the time to provide this review and your comments on our Casino. We highly appreciate our clients and we value your opinion for further improvement of our Project. We are deeply sorry to hear about your situation and we would like to highlight that we are fully committed to supporting Responsible Gambling and we highly advise you to contact relevant help programs in your area. At our website, we have easily accessible Responsible Gambling tools including permanent account closure. We hope these tools were useful for you. Also, we would like to apologize for the temporary technical inconvenience that did not allow us to process your withdrawal originally. We realize that it led to much more effort from your side and we would like to thank you for your cooperation in the verification process. Please be aware that we offer you to refund the full amount of your winnings that you were not able to withdraw initially. Please make sure to contact us so we could provide you all details of how this is going to be done. We hope you find this solution satisfactory and accept the refund of your winnings. We hope to hear from you soon. Best Wishes, AmunRa Team
Was very ecstatic to see a brand new casino by N1 with an MGA licence. The site is easy to navigate. Moreover, they got a big welcome package for new players for the first 4 deposits, where the players can enjoy playing slots on multiple famous providers. Also the verification time process was fast. More specific, it took 24 hours.
Now let's talk about something. The site offers as a deposit method, Skrill. Which is normal. Crazy part. You cannot withdraw using the same payment method. The only available payment methods are Trustly, bank transfer, neosurf. I talked with the support and informed me that these are the only ways. Not very impressed because I will never be able to withdraw anything here. If management doesn't take action then I wouldn't recommend this casino at all.
They have decent and nice amount of video slots and live games. Their service isn't lagging which is really nice to have smooth game entertainment.
I like their layout because it's smooth, I like it. They have some nice ra levels which give you extra rewards for free as you progress by playing.
There financial department.
I have been waiting in total of 14 days to get a payment done.
Although in these 14 days, I have flushed one balance because of it.
They try to stall your withdrawals. I'm still waiting for a paysafe card payment which they manage to send to a wrong email address, where I was registered with.
But got luckily, the balance is back because it was not in use.
It's really bad when it comes to payouts for people in Netherlands. Bank transfers are not possible if you don't have the right bank account. Skrill withdrawal method doesn't show up in there withdrawal section.
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Verification was quite fast and they have a good selection of slot games. Standard kind of welcome bonus with okay terms that I couldn't complete. 7/10 for me
Payments are not as good as there was a 500 max transaction for withdrawal which is a bit strange. It's a bit of a let down and I would probably give 8/10 if this was not the case.