AmunRa Casino

I don't usually win big, but AmunRA Casino treated me well this time. Started with $25, played some poker, and somehow cashed out $600. The payout came through in about 36 hours, and Sarah from support answered all my questions. Definitely one of the better casinos I’ve played at.

I’m pleased with the variety of games at Amunra Casino, particularly the video slots. The site runs smoothly with no lag, which makes for a great experience. Deposits are fast, and I had a good time playing. Verification was quick, though the selfie with ID could be more convenient. Overall, I’m happy with the experience, and Agent Cath was very helpful when I faced issues. Highly recommended!

I’ve really enjoyed the variety of games at Amunra Casino, and the deposit bonuses are pretty good. However, I’ve noticed that customer support doesn’t always have clear answers, especially when it comes to bonus-related issues. Despite this, I feel secure using the site, and I’ve always received fast withdrawals once my account is fully verified, which is a big plus for me.

They do have a large collection of games available, and the deposit bonus is pretty good. Live chat for customer support would be good, but it seems they don't really have any power to do anything about possible problems.

Whatever the goods are, they can't compensate for the completely unacceptable withdrawal policies of 500€ per withdrawal, one withdrawal per day (to a maximum of 3 in total) and a withdrawal processing time of at least 3 days. Not even counting the random cancellation of withdrawals to make it as slow as humanly possible for the player to get any possible winnings out.

The casino is offering several providers and that's cool. Also several payment methods are available. At first, it looks like a good casino website. Support is reactive. Even if the agent doesn't know what to say about the missing bonus...

I did not get any welcome offer. After contacting the support, the agent said my bonus will be credited to my 2nd deposit. then, I made it, but still no bonus. Once again I've contacted the support, who said the welcome offer will be credited to my 3rd deposit. No way, the account is closed. SCAM

Amunra casino is a part of N1 int. Ltd group and I have good experience with this group. I am a member of almost all of them. They pay within hours if your account is fully verified. Some of them do not process withdrawals on the weekend like maneki casino for example and you can add Amunra to this list.

The casino has an interesting theme, plenty of games to choose from and of course they have above average welcome package. Live chat is always available, kudos for that.

To start, the website looks good but playing on a tablet is not the best way to play due the lack of full screen option, this applies to all games. They also do not have as many games as its sisters casino and missing plenty of New games its sisters casinos have. High wr for bonuses, 30 times deposit plus bonus for the welcome package and email promotions.

And at last I really think their withdrawal processing time could be a lot shorter. I have been waiting for my withdrawal to be processed for days and tomorrow is weekend, I am going for the worst, no payment today. I will give them a few more working days to process my withdrawal before filing an official complaint to their licensee thepogg.

I understand that a white label casino is different but there are plenty white label casinos work faster than this one, if a casino treat me well, I am loyal to them but if they treat me otherwise, it is hard to be loyal...logic.

I like the selection of providers. It's not very extensive but they offer some very good games. I like the selection of payment methods. Live chat available. They offer a lot of bonuses and promos. Always received money.

They don't pay within the given time frame or offer all withdrawal methods as stated on their website. Bonuses are credited manually so you need to contact support to add a bonus. Sometimes an offered bonus will be rejected.

It's a pretty new casino and they definitely have some things to improve. But I like playing and my experience at Amunra.

AmunRa Casino

3 years ago

Dear valued Player,

First of all, thank you for the time taken to provide the review about our casino.
We appreciate each feedback and do our best to improve players’ experience on our platform even more.

Secondly, we would like to kindly draw your attention to the fact that only special promotional bonus offers are being credited manually, while the bonuses from the Welcome package offered on our website are added automatically after a qualifying deposit is made.

Thank you once again for your feedback and we wish you a fruitful game at our casino!

Best regards,
AmunRa

-A large list of game providers
-Not many games banned from bonus time
-Lots of deposit promotions
-Interesting graphic design of the website
-Frequent email notifications about promotions

I had a problem with the 50% + 150 free spins bonus that was not credited to my account right away. After contact with the chat, it was added, but probably not very well. During the "bonus hunt" it was suddenly settled as "lost" even though I had about 25% of my money in my account. After that, no one knows anything and my deposit was lost. I think that maybe I will win something with free spins. In free spins I had 20 euro but in "bonuses" there is no information about the active bonus. 20 euros is only in the account balance, but not withdrawable (nor for the bonus, so what?). The technical department is at the critical level. I will never make a deposit to this casino again.

There is a majority of slots to play and live games.
Something you get a good promotion now and then buy they ain't useful because they have withdrawal issues.

Stalling withdrawal.
Doesn't process withdrawals instant according to the website.
Trustly withdrawals are instant but they are not. Been waiting for a day.
They don't listen in chat, everything goes trough KYC or Financial department where you never hear from.
It's not nice that a MGA license casino has so many rules that aren't in any favor.

Part of N1 group. MGA license. Great bonus offers available almost on a daily basis. Games from many providers. 24/7 chat with quick response time. Many deposit methods

The casino has some promising aspects, but when it comes to cashing out, it's an absolute nightmare..
After having made deposits with Skrill, Neteller and Paysafe, I wanted to cash out €25 from free spins winnings when the problems began.

Although the "payments info" page clearly says withdrawals are possible with skrill, neteller and paysafe, I only have 3 withdrawal options showing in my account ( paysafe, bank transfer and neosurf)

I withdrew to paysafe and hours later received an email from paysafe saying a payment from N1 failed because personal details don't match. The balance was then put back on my gaming account. I contacted chat multiple times regarding this problem and the payment kept bouncing

Then they told me to make a deposit by bank so I could then withdraw to bank.. so even after having made 4 deposits with 3 methods, they still ask to make another deposit for a bank withdraw, even thought I told them already that a bank withdraw will not work for me

One would not expect these kind of stalling tactics from a N1 brand.

Review will be updated once I succesfully manage to cash out my winnings to a payment method I already used..

It's affiliated to N1 seems reliable and safe to me. Nice lay out, good performance
Good overview of my account, bonusses and remaining wager. Nice range of providers and slots. Live chat available. Often nice promotions. Lot of payment providers

I asked askgamblers to delete my first review of Amunra because I confused it with another online casino which is affiliated to N1.
Only thing I like less about this casino is that the wager requirements are a bit higher as on N1
MuchBetter or crypto deposit and withdrawal would be nice to have

AmunRa Casino

4 years ago

Dear Player!

Thank you so much for taking the time to rate this review! We highly appreciate your positive feedback since it is extremely important for us to know that each and every customer is satisfied with the services we offer.

We hope that you will have only a positive experience while playing with us and that your adventure on our project will continue.

Should you have any other questions, do not hesitate to contact us.

Best regards,
AmunRa Team

Grat casino! Fast documents approved, fast cashout, fast livechat, fast site working - Everything is fast and very Good! I recommend AmunRa casino to everyone.

Nothing dislike. A fair casino where you can deposit your money and try your luck without any problems and without any worries.

AmunRa Casino

4 years ago

Dear Player,

We would like to express our gratitude for taking your time to submit this review! It is important for us to know that every customer of ours is satisfied with the services we provide.

Please rest assured, that we are here to assist you in any of your queries 24/7 either by email or in Live Chat.
We wish you a pleasant journey on AmunRa!

Best wishes,
AmunRa Team

This casino says it has 10 percent cashback, but you won't get any of it. I deposit 400 euro, all the terms of condition were fulfilled, still didn't get any. Asked several times at customer support, they refuse to check it out. It's a scam casino, stay away.

AmunRa Casino

4 years ago

Dear Player,

Please excuse us for the late reply.

We would like to ask you to accept our sincere apologies regarding the Weekly Cashback bonus. Due to a technical error within our system back in time, there was a miscalculation of the cashback amount which resulted in the fact you did not get that cashback at all. However, we would like to point out that this tech inconvenience has been fixed long ago and that our players do not experience such issues anymore. Once again, please accept our apologies!

Please rest assured, that we are here to assist you in any of your queries 24/7 either by email or in Live Chat.
We wish you a pleasant journey on AmunRa!

Best wishes,
AmunRa Team

The casino have a lot of slot and the verify was fast (1day) but you need to make a selfie with id and ind the backround amunra casino site and a lot of bonuses

i deposit 300€ with 100% bonus and i won 6k i make a withdraw of 1k 6 times than they cancell it and say me i should make withdraw 3 times 500€ i write a email how long do my withdraw take and they say me it can take 3 days after 3 days i ask again and now i get this email

Here is the withdrawal schedule for your 3 pending cashouts:

28.07 - 500 EUR
30.07 - 500 EUR
03.08 - 500 EUR

i must wait 5 days more for the 500 and i get every week only 1k because they are not working at the weekend now i must wait 6 week for my withdraw i can not beliefe that this casino is a part of n1casino group

AmunRa Casino

4 years ago

Dear Player,

We would like to take this opportunity to thank you for your detailed review. We highly appreciate the feedback from our clients and we always strive to improve our services.

We would like to note that we are always acting in accordance with the Terms and Conditions. The casino administration reserves the right to make payments according to the individual schedule set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level, or other relevant factors. Nevertheless, we are always making every effort to process all the requests in the fastest and most efficient manner.

We are grateful for your review and we will do our best to provide even better service.

Please feel free to contact us at any time day or night should you have any questions.

Sincerely,
AmunRa Casino

Great games, great design.

They have a quick support, that answers right away. And that is really great. No Wait time. I can't really write any more positive things as everything has to do with that you can trust the casino. Read for more info about withdrawals in my cons section down below.

So, if you are like me, depositing 500 euro + each time, this might not be the casino for you. I'd thought recommend it for players that does low bets. If you are a mid / high better, it kind of sucks because of their strange withdrawal limits. Which will make you probably gamble away your winnings. So you need discipline.

You can according to their terms withdraw 1000 euro per transaction. You can have a maximum of 3x transaction for withdrawal at any given time. Which is 3000 euros. You can not combine these 3 withdrawals to 1 withdrawal of 3000 euro.

But that is not the strangest part....

According to their terms, they can decide how much you can withdraw per transaction... Even though it sais 1000 in the terms. So they might limit you to 100 euro or 300 euro per withdrawal.... That is really Strange????? And they won't process all of your withdrawal requests at the same time, They will schedule them. Example: You request a withdrawal of 1500 euro in total. Example 3 X 500 euro withdrawals, because they don't accept the whole sum at one...

They will schedule the payment like this.

Monday: 500 euro
Tuesday: 500 euro
Wednesday: 500 euro.

So if you win big as I did, 6000 euro +

Total withdrawal time would be like 4-5 weeks...

But they do pay...

The bad rating is because its hard for a new player to get a trustworthy experience.... And withdrawal times are one of the most important things to handle smooth for a trustworthy casino.

AmunRa Casino

4 years ago

Dear player!

Thank you so much for sharing your opinion about our website with us and we do highly appreciate your positive feedback regarding our customer support service.
We constantly work on improving our service to keep all our customers happy and satisfied while they spend their time with us and that’s why your feedback is very important for us.

We do apologize for any inconvenience which you might have experienced while waiting for your withdrawals to be processed and want to assure you that we are working on optimizing this aspect of our services as well.
We want all of our customers to have a pleasant experience after visiting AmunRa and hope that you will continue your winning journey on our website.

Should you have any questions or concerns do not hesitate to contact us, please.

We hope for your understanding!
Best regards,
AmunRa Team

I would nobody recommend to play here. I made a withdrawal of €700 which was cancelled. I was very surprised that is was cancelled because my account was verified.
I therefore contacted their live chat and was informed that I had to submit two separate withdrawals, €300 and €400. I have never received such a odd request like this at an casino. I however complied in order to avoid any further delay.

Furthermore there live chat tells you different stories. First I was told my withdrawal would be processed within 3 days. Because it was not processed within 3 days I contacted them again and I was told the withdrawal would be processed over 2 separate days. So payment 300 on 9 July and payment of 400 on 10 July, while I made the withdrawal request on the same day. Unbelievable right?! So instead of 3 days it looks like I have to wait 6 days, while the account is verified. I cannot believe that they are part of N1 Interactive Ltd. Casinos.

Also when playing live blackjack the limit is only €100 per bet, very low in my opinion.

Based upon my experience I would recommend everybody to stay far away from this casino. They will do everything to stall your withdrawal as long as possible.

AmunRa Casino

4 years ago

Dear Player,

First of all, we would like to congratulate you on your winnings and thank you for taking the time to write this feedback. We appreciate your opinion and try our best to improve our services.

Please note, that the withdrawal requests in your profile are processed in accordance with the Terms and Conditions of our website whereby the casino administration reserves the right to make payments according to the individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level, or other relevant factors.

Nevertheless, we always strive to have withdrawals processed as quickly as possible. Please, be informed that the first withdrawal request in the amount of 400 EUR will be processed today on 7th July. The second withdrawal request of 300 EUR will be processed on 8th July.

We do hope for your understanding and that it will make you feel satisfied, but should you have any more questions, please do not hesitate to get in contact with us!

Best regards,
Amunra.com

I liked any game amatics worked well you can win other games have not been able to try. Liked that the deposit has gone fast. I liked dragons kingdom thought was good game Would recommend this game. Also likes to play hot fruit 100.

Was very disappointed that expected money for a long time ..I play at their other casino and have never expected withdrawals more of 3 hours. on Swedish sites they advertised that withdrawals through Trustly go immediately but if you use MasterCard take 3 days. I made a deposit with trustly. Live support answers differently and each time I received different answers. Asked should I send documents then can go faster but it was not necessary. Deposit go fast but when should you get your winnings you have to wait for them want you to lose everything.

Navigation
Deposit methods
Fast response from chat. I made my deposit without reading the faq and as swedish player the top providers are not avaible. I did manage to wager the deposit thou

I'm a Swedish player and none of the top providers are available. Did a deposit with trustly/bankid wich the Faq on the site states is a "instant withdrawal". It shouldn't require any further id check, that's the point with trustly lol. Been 20h since i made the withdrawal and support claims that it may have to be looked into by their financial department,(their own faq says that only withdrawls of 1000€ may have to be checked. Mine is 400. i tell you when the withdrawal is completed :) Morgan

Verification was quite fast and they have a good selection of slot games. Standard kind of welcome bonus with okay terms that I couldn't complete. 7/10 for me

Payments are not as good as there was a 500 max transaction for withdrawal which is a bit strange. It's a bit of a let down and I would probably give 8/10 if this was not the case.

AmunRa Casino

4 years ago

Dear Player,

We appreciate you taking the time to provide feedback on our Casino. We are always striving to improve our service and your comments are of a great help to us.

We would like to highlight that we are doing our best to process withdrawal requests in the fastest and most efficient way possible and we are working on constantly helping our players to have a great experience at our website.

Please, feel free to contact our Support Team at any time to check the status of the withdrawal request, schedule for payments, or any other quires you might have.

Once again, thank you for your review.

Best Regards,
AmunRa Team

Chat representatives are quite fast.
Responsible gambling tools are present (maybe required by MGA).
Site works on mobile relatively well.
Ok game selection.

Withdrawals take ages.
Basic Trustly withdrawal has been pending for more than 3 days now and now they said that it is planned to be processed tomorrow.
So far no documentation has been asked, but you do not have to be a genius to guess that it will be the next phase of delaying the withdrawal.

AmunRa Casino

4 years ago

Dear Player,

First of all, we would like to thank you for taking the time to write this feedback. We appreciate your opinion and try our best to improve our services.

We would like to inform you that your withdrawal has been paid today and it should reach your account in the nearest time. We always strive to process requests as soon as possible and we do our best to satisfy our clients' wishes.

We hope you find this solution satisfactory and in case of any additional questions, please do not hesitate to contact our Support Team at any time. We will be glad to assist you.

Best Wishes,
AmunRa Team

Casino is looking nice. Slots run well and the selection is huge. Welcome Bonus offer is pretty decent. Live support is quick to respond and friendly. Verification within 12 hours.

I tried to cashout. Cashout was cancelled since max amount per transaction is 500€. Furthermore the finance department is not working weekends. When players play the most the casino does not process withdrawals. That's a no go and to be honest I am quite disappointed considering this is a N1 brand casino. In the end it's all about timely payment. Only 5 stars from my side.

They have a nice support staff, decent variation of games. Since I have to write minimum characters for good side but I have nothing to add good. I can maybe also say that I don't mind their Egyptian theme.

I recommend everyone to avoid this casino since they stall withdrawals and behave like a void in order not to let any funds leave their casino.

My story.
1) I easily created an account and added deposits. Bonuses were added automatically to deposits, but I went and proactively cancelled them.
2) Eventually, from my 300 EUR I got 354 and I decided to withdraw them.

Problem 1 - Withdrawal tool didn't work and showed that from my funds 0 is available for withdrawal.

Encounter 1 with support - they say that I should not mind the tool bug and just add the sum manually. I did that.
Then I ask where I can add my verification docs. I got an answer that I will be asked by email.

Email 1 from finance department - asking to submit regular verification docs.
I submit them immediately.

Email 2 from finance department in a day - they inform that in order for my verification to proceed besides my passport I have to submit ID or driver license.
I'm checking Malta gambling authority rules and it clearly states that one should send one of three docs. And the passport is the most important doc.

Encounter 2 with support - I tell them about the passport. They say that they will pass it to finance department.
I'm also writing an email with Malta gambling authority rules.

2.5 days are passed. I'm getting email 3 from finance department saying that my docs are checked by Risk Department (sounds scary :) - not really, whatever, as long as this nightmare is finished), no more mention about other docs.

End of day 3 - Email 4 from Finance department. They cancel my withdrawal because of technical problems and that I should use some for me previously unknown withdrawal tool as credit card withdrawal suddenly does not work.
Well, I don't want to give up and want to make that withdrawal just in spite of their attempts to not let my money leave their casino.
But, surprise, surprise, such withdrawal is not available on the tool at all :)

Encounter 3 with support. I'm explaining the issue that my withdrawal after 3 days was cancelled, that they ask me to withdraw via channel that is not appearing at all of my profile. They say that they see and that finance department will come back to me.
3 days have passed. Instead of financial department explanation, came 2 emails with bonuses.

At that point I am very frustrated and upset. I simply want to get back my money but the casino uses all means not to pay back these funds. My balance is back though I have asked twice that I want withdrawal. Nothing else but withdrawal.

Then my addictive nature wins in this upsetting situation and I want to end these relationships with this casino by playing all that balance and just self excluding since I'm sure that closing the account would be even more impossible than withdraw money.

I plan to send a complaint to Malta gambling authority about this really bad experience.

AmunRa Casino

4 years ago

Dear Player,

We would like to thank you for taking the time to provide this review and your comments on our Casino. We highly appreciate our clients and we value your opinion for further improvement of our Project.

We are deeply sorry to hear about your situation and we would like to highlight that we are fully committed to supporting Responsible Gambling and we highly advise you to contact relevant help programs in your area. At our website, we have easily accessible Responsible Gambling tools including permanent account closure. We hope these tools were useful for you.

Also, we would like to apologize for the temporary technical inconvenience that did not allow us to process your withdrawal originally. We realize that it led to much more effort from your side and we would like to thank you for your cooperation in the verification process.

Please be aware that we offer you to refund the full amount of your winnings that you were not able to withdraw initially. Please make sure to contact us so we could provide you all details of how this is going to be done. We hope you find this solution satisfactory and accept the refund of your winnings.

We hope to hear from you soon.

Best Wishes,
AmunRa Team

Was very ecstatic to see a brand new casino by N1 with an MGA licence. The site is easy to navigate. Moreover, they got a big welcome package for new players for the first 4 deposits, where the players can enjoy playing slots on multiple famous providers. Also the verification time process was fast. More specific, it took 24 hours.

Now let's talk about something. The site offers as a deposit method, Skrill. Which is normal. Crazy part. You cannot withdraw using the same payment method. The only available payment methods are Trustly, bank transfer, neosurf. I talked with the support and informed me that these are the only ways. Not very impressed because I will never be able to withdraw anything here. If management doesn't take action then I wouldn't recommend this casino at all.

They have decent and nice amount of video slots and live games. Their service isn't lagging which is really nice to have smooth game entertainment.

I like their layout because it's smooth, I like it. They have some nice ra levels which give you extra rewards for free as you progress by playing.

There financial department.
I have been waiting in total of 14 days to get a payment done.
Although in these 14 days, I have flushed one balance because of it.
They try to stall your withdrawals. I'm still waiting for a paysafe card payment which they manage to send to a wrong email address, where I was registered with.
But got luckily, the balance is back because it was not in use.

It's really bad when it comes to payouts for people in Netherlands. Bank transfers are not possible if you don't have the right bank account. Skrill withdrawal method doesn't show up in there withdrawal section.