Alf Casino

The site has easy access and is nicely designed. Cyprian Courts will soon file search warrants against the owners. Two companies acting as payment providers are held frozen

Illegal business methods. Tilaros and Tranello Limited filed for insolvency a week ago, which caused problems for the player in claiming their funds.
More to read at different forums

The site has a good selection of games. The games load quickly and make a decent impression otherwise. The design of the website is neat, tidy. It is also possible to play with a cell phone without any problems. The support is friendly in principle, but slow.

I signed up there yesterday and wanted the Welcome Bonus. I did not receive it automatically. I then wrote to the support in the chat. They are not the fastest. I had to wait about 10 minutes. I then said that I have not received the bonus. After about 5 minutes they told me that it was due to an administrative decision that I did not receive the Welcome Bonus (first deposit). Why I was not told even when asked. They offered me to refund the money (but they don't know how long that will take), but that would cost 15% of the deposit amount or I would have to wager the deposit amount 1x. I then played normally.

Just now I received an e-mail that they can not credit me the bonus because I have already played with the money. But I would now receive a bonus for a second deposit. Absolutely not serious.

Alf Casino

4 years ago

Dear player,

Thank you for your review. We value every opinion!

Can you provide us with your username or email address so we can check your account and provide the open answer about the situation you faced, please?

Looking forward to hearing from you soon!

Kind regards,
Alfcasino.com Team

Nice layout
Decent selection of games
Livechat 24/7

In my experience the casino had a good feel to it, but it wasnt until my 1st withdrawal that the good experience changed

This casino is only for the most disciplined players as it offers no limits, break or anything (While you have an active balance or a pending withdrawal).
They put it on the gamblers to remain disciplined enough not to waste their winnings.
I asked the livechat what limits they offer, and the answer was None.
I'm actually quite amazed that a casino with a 8,8star rating doesn't offer any limitations at all.
Needless to say I ended up losing 80% of the winnings.
I would not recommended this casino to anyone (Unless you are extremely disciplined, which most gamblers arent).

Lots of games. I like the avatar selection idea. Quick responses/solutions via chat and email.
Compatible on mobile phone.
Everything is clear, I can recommend this casino.

Already processed my 2 withdrawals but it takes up to 5 days to process it.
There is a review from September 20, 2019 that Time/deposit/loss/ limits are "under development".
Now it's November 2020 and I had been told the same on a chat. Could be bad for not-responsible players.

I played when my account got verified after two days of waiting. (I just want to say that little animated avatar selection was very cute and unexpected lol) I did not know if it was that long because of the various information that the casino asked for. There were new games so that's good.

I don't think I'll be playing with this casino for long since there is a withdrawal limit that limits my withdrawals and bets. I can bet here for leisure but not big money. If I can't withdraw them immediately, I might just lose them all before being allowed to withdraw so I won't risk.

Alf Casino

5 years ago

Dear Player,

Thank you for your review. We are always glad to hear feedback from our customers.

First, let us say that, in order to be able to provide you with personal assistance on any matter, we would like to ask you to tell us your username.

When it comes to account verification, it may sometimes seem annoying to customers because they have to send more than one email to get their accounts verified, however, our Financial Department always try to make sure account verification is carried our properly and 100% safely both for the customers and for the casino. The account verification process takes up to 3 working days after the documents are received as stated on our website.

About our withdrawal limits, we have a VIP program for high rollers who play actively on our website, according to which one can increase their withdrawal limit up to 1500 EUR per day. If a player becomes part of it, he/she also gets their own VIP account manager who provides them with assistance on how to complete their withdrawals and gives them special bonus offers on a daily basis. Feel free to check it out on our website.

Regarding betting limits: there is a betting limit of 5 EUR only when playing with an active bonus. There are no betting limits whatsoever on deposits that are played without receiving a bonus.

If you have any further questions, feel free to come to our Live Chat or to contact us at [email protected]!

Best wishes,
AlfCasino.com Team

Nice look and feel
Decent selection of games
Support 24/7
Possibility to add games to favourite (may seem normal, but some casinos do not even offer that)
Non-sticky welcome bonus very appreciated

Total disaster in terms of transparency, and withdrawal system, as stated in the last review by CKI81, I am experiencing the exact same. To summarise:

- 500 euros per day on the lowest level of VIP & 10k per month
- 1500 euros per day on the highest level of VIP & 20k per month

In other words, if you win a jackpot or something like that of 10k (not THAT uncommon depending on your betsize, or if you're a greedy roulette/blackjack player), it will take you 20 days, logging in and creating a withdraw request every single day to grab it out with lowest vip level, and approx. 8 days with the HIGHEST vip level (mega-lol).

On top of that, they pretend to have the time/deposit/loss/etc. limit under development, which I do not really believe since everything makes me think it's made to tempt you playing more and more, and obviously, more chances to loose it all eventually.

If you are used to gamble around 1-5 euros stake or even more, stay far far far away from this platform !

And Alf Casino, please do not answer to this review by mentionning 6.1.6.98 & 3.45.1 from your Terms & Condition, because that's exactly what I am talking about when I talk about transparency.

Read the Cons before you read the Pros. The casino has good design, good selection of games and deposit methods are sufficient, nothing more in the pro's section.

Beware!!!!!! All casinos owned by Araxio Developments N.V. operate a "VIP Rank" that determines your withdrawal limits. After 10+ deposits of EUR500 each within 2 weeks, I made it to VIP rank 4, which in terms and conditions allow me 12.000 monthly withdrawal limit. (NOT 50.000 as stated here on AskGamblers).

I made 1 withdrawal of EUR1.000 and was immediately bumped to VIP level 2 which has EUR 500 daily and EUR 6.000 monthly limits, albeit casino was still in positive on my deposits/withdrawal amounts (deposits EUR5.000 / withdrawals EUR1.000).

Any player, can figure out why they would do this - encourage deposits and limit withdrawals, to the point where a EUR 10.000 withdrawal will take more than 1 month to complete in 20 withdrawals of EUR 500 over 20 days (and yes you need to log in each day and request a 500 EUR withdrawal, they don't allow multiple withdrawal requests). Pair this with the fact that this casino has NO timeout and NO player limits feature, so 99% of players would lose any big win before they had a chance to withdraw it, and yes sir - you have a well-greased money machine with that concept.

What a waste of time - what a sneaky TOC - what a scam.

Alf Casino

6 years ago

Dear Christian,

Thank you for taking the time to review the service offered by us. We are genuinely sorry to hear that currently you feel dissatisfied with the services offered by Alfcasino and you can rest assured we will review in full your case.

The starting point of our reply will be to provide you with more detailed information regarding account status, as we noticed this matter remained unclarified for you. We would kindly like to draw your attention to p.6.18 of our General Terms and Conditions where all of the information regarding this matter is contained. The player's VIP level is determined by the gaming activity during 30 calendar days and can be changed depending on the ration of deposits and withdrawals which were made and bonuses which were received. The status of a player who hasn't been actively playing for a month will be automatically lowered to level 1. Thus, explanation of why your account status has suffered a recent drop, based on your active withdrawal request and on the less playing time. Please, note that we cannot influence the account status of any player and it is all based on the activity shown.

Furthermore, the information regarding the withdrawal limits can be found at p.6.17 of our General Terms and Conditions where it is explained that withdrawal limits are depending on the account status of the player. Rationally, the higher the account level, the higher the withdrawal limits. Regardless of the account status, the maximum amount of active withdrawal request is 3, as well stated within term 6.17 of the General Terms and Conditions.

We would like to express that we are constantly trying to improve the service offered on our platform and we value highly the feedback coming from all of our customers. Furthermore, we value you highly as a player and would be glad to see you playing with us. Please, do not hesitate to get in touch with our live chat service which is available 24/7 or via email at [email protected]. We will do our best to answer and clarify all of your requests.

Kind regards,
Alfcasino.com administration

Great casino, wide selection of games from different providers. Friendly customer service with competent staff (also available in German). Especially customer friendly - best service I had so far. Easy payout. Many deposit and withdrawal options. Currently my favorite casino.

Maybe limits (deposit, loss, playing time) to set yourself would be a good supplement. So far nothing negative to notice. Try it yourself - good bonus conditions.

Alf Casino

6 years ago

Dear valued customer,

Thank you for taking your time to review our website! We highly value each opinion!

We thank you for your kind words, our main task is to entertain our customers! Your good review is our highest mark, thank you very much! We also want to assure you, that our services will only be improved and our team is working day and night to provide perfect support for our players.

We also work on the improvement of the functional opportunities for all accounts, and as soon this option is added you will be able to apply any limits.

Should you have any questions or concerns, do not hesitate to contact our team, please.

Best wishes,
Alfcasino.com Team

All my Favorite games. Good bonuses. And the best is.. I won.

If withdrawal is ok tomorrow this casino is interesting.

Withdrawal takes max 24 working hours. Financial department work 9-18 GMT +3. My First withdrawal takes 16 working hours. Now 460€ withdrawal is "pending" over 24working hours. And 2 × 500€ is pending 18working hours. Hope that I get Money tomorrow then casino is ok / great.

It is an incredible number of good to excellent features and possibilities of this casino. First of all, there is a 97% payout casino, then a bonus wage of only 30 times, E wallets up to 24h, a high monthly withdrawal limit, min.withrawal of 10, a large number of games, Tournaments, VIP Zone, This is great compared to online casinos. It is definitely worthwhile to enter and spend your time here. I only want lots of happiness.

Alf Casino

6 years ago

Hello Sir!

Thank you so much for your nice review.
We are delighted to hear that you're enjoying your time with us and we will keep working hard for our clients 24\7!

We'll be always glad to help you through our Live-Chat, or E-Mail [email protected]

We wish you all the best.
AlfCasino Administration.

Very interesting casino.
Everything is very good here.
All my favorite slots!

Alf Casino

6 years ago

Dear customer!

We appreciate that you enjoy playing at our online casino that much. Thank you for your kind words! We'll try our best to keep customers satisfied.

If you have any questions, we're always ready to help! You can contact us via Live-Chat (24/7), or per E-Mail [email protected]

Have a nice day!
AlfCasino Administration

-quick verification process
-3 day withdrawal time (for me anyway)
-decent amount of games (not all can be played by Australians)

- live table games not available to Australian players
-frustrating to pick a game only to see geo locked

Good selection of providers and slots. And that's all

Can't verify me for 5 days. Every time I'm waiting 1-3 days for answer that my selfi with docs with their web-site on backgroud is quality enough. Today is the fourth time I'm sending selfi.

Alf Casino

6 years ago

Dear valued customer,

Thank you for your review.

We're sorry for such a delay, but nevertheless, you did not send the requested documents in good quality. With the photos you provided, it is impossible to finish the verification procedure. Please, provide us a requested photo to [email protected], and your account will be immediately verified. Waiting for your answer, thank you!

In case you have any additional questions, do not hesitate to contact us via e-mail [email protected], or Live Chat.

Best regards,
AlfCasino Administration.

Love you the selection of slots, also like that online chat support its available 24/7

More bonuses for loyal players, and would be so much better if you could get a deposit bonus with a minimum deposit of €10

Its a pretty looking site, it works OK. Lots of games.

As previous reviewer. I am not allowed to withdraw anything from this casino. They only offer e-wallets in my country which is restricted by law - So it is impossble to withdraw. Total scam. Stay far away from this casino.

Alf Casino

6 years ago

Dear valued customer,

Thank you for taking your time to write a review of our Casino.

We regret to hear that you faced inconveniences on our website. Alf Casino offers different payment methods for our customers, however we cannot guarantee their availability at all times as it depends on the country and payment method chosen. We kindly ask you to check all available methods or contact the Finance Department for additional assistance.

If you have any additional questions, please do not hesitate to contact our Support Team.

Best regards,
Administration of Alf Casino

I recently joined this casino because they have Push Gaming. Not many casino have these slots in stock and I simply love them. I think I signed up about 2 months ago but was looking for some no deposit signup offer but could not find any.

Before the initial signup I checked their bonuses and terms and conditions and saw it was the same as their sister website Buran with bad bonus terms and wagering contributions from certain slots, however my heart desired to claim the bonus to have more funds, as Push gaming is just too addictive.

I contacted support to find out on which game the 200 free spins of the welcome offer is played on and it was the same God's temple from Boongo games. I tried to negotiate to ask if I can change the spins and they said no, at the same time asked if I can get all my 200 spins at once, and they said no. I got upset and told them they had bad bonus terms etc and just vented lol. Classic me, hope they can forgive me on that one. I think it was because a year ago, they used to give all free spins all at once and not installments.

I still proceeded to deposit and claimed my 100% with 200 free spins. I got 40 euro and balance and it lasted a good 2 hours but could not meet wagering requirements of 1200 euro. My free spins were credited in 10 installments but that was it as well.

Support is very responsive, and they know their stuff and are very strict and stick to what they know and what the rules say. I hoped they could bend the rules for me a bit. They have many deposit options, great selection of slots and I wish they could have better terms, but every casino needs to find away from players walking away with money, for instance they scared Reactoonz will drain their balance, but my personal opinion is that this casino can be trusted with your withdrawals as far as I can see.

They host alot games from many providers, allthough, they dont have the best ones.

I experiencing lag when playing slots only at this site.
Must contact support to set deposit limits.
I deposited 100€ and managed to win 226€, I withdrew 226€ through iBan (International bank transfer) and sent in all documentations.

Still waiting for confirmation on withdrawal which has the "pending" status. This site doesnt seem to be in any hurry regarding withdrawals, and I have had that very feeling about this site while playing, something just dont feel right about it. I will update when receiving any more news from this site.

Alf Casino

6 years ago

Dear valued customer,

Thank you for your time to write this review.

First of all, let us congratulate you on your winning at our website!
We want kindly ask you to specify information about lag you experienced: what was the slot and the error?

As about your withdrawal request, we want to ensure you that it will be processed at the nearest time. At the moment, the documents you sent for verification are under review by the Financial Department, you will receive an e-mail notification once your account is verified. We want to pay your attention, that due to paragraph 6.14 of General Term&Conditions: thus, your withdrawal request will be processed within the specified time.

If you have any additional questions, please, do not hesitate to contact us via Live Chat or email at [email protected].

Best regards,

Administration of Alf Casino.

The games are great and good easy access through the website BUTT

I’m not allowed to withdraw at all. The website states MasterCard visa bank transfer and idebit but yet they will not use any of these methods to withdraw your money but visa. So they are lying. In Canada visa is not allowed for gambling. I used MasterCard and they don’t withdraw to that. So I tried idebit and they said no, tried a bank transfer and they said no!!! This site is a fraud avoid at all costs

Alf Casino

6 years ago

Dear valued customer,

Thank you for taking your time to review our website!

First of all, we would like to tell you, that we have checked the opportunity of deposit and withdrawal via Visa with our Finance Department and received an answer that this is the only way to withdraw the money for Canadian players for now. We believe, that the issue was on the side of your bank. We kindly advise you to investigate this issue with your bank.

Should you have any additional question, please do not hesitate to contact our Support Team!

Best regards,
Administration of AlfCasino

Many game manufacturers.
24/7 Support
Minimum deposit less than $ 5

With a deposit of 500 rubles (about $ 10), it was possible to win more than 60,000 rubles (about $ 900). The first 14,000 rubles were paid on the day of the withdrawal application and now they reported that I will receive the remaining payments in 3 days and 7 days. So-as it is my individual schedule.

Alf Casino

6 years ago

Dear valued customer,

Thank you for your time writing this review of our casino!

According to the AlfCasino Terms and Conditions, paragraph 6.12, the withdrawal is carried according to monthly withdrawal limits taking into the consideration the status of the player on the site. Based on your status, the financial department did set a limit. In accordance with the personal schedule, you will receive your winnings.

If you have any additional questions, please, do not hesitate to contact us via Live Chat or email at [email protected].

Best regards,

Administration of AlfCasino

The casino is clean, and easy to use. It offers a lot of different games and providers! Bonus terms is ok, but could of course be better. Live support is always available.

I signed up at this casino in May, and have since received a lot of mail with good bonus offerings. Everything from 100 % - 200 % deposit bonus + x amount of freespins. This is the mail I got today:

"DEAR DAVIDOISTAD,

Terra’s summer is getting better and better! Not only are her flowers in full bloom, but the slot of the year she has been waiting for is finally here! You too, can now enter the world of Berryburst from NetEnt and start winning!

Top up your account now and get bonus 100% up to 700 EUR on the brand new Berryburst slot from NetEnt, only with us!

This promotion is available until August 26, 2018 (23:59 GMT). The minimum deposit amount towards this promotion is 50 EUR/ 500 SEK/ 500 NOK/ 3,000 RUB." (...)

After making a deposit the bonus wasn't added up, so I contacted live support. They come with the same excuse every time, "We are so sorry, but this email was sent by a mistake. We have had some technical issues."

The only reason I deposited is because of the bonus offer. And I am not able to withdraw either (because of the T&C says that I have to wager every deposit 3x).

So BEWARE of the "fake" emails they send out, contact support first every time before a deposit and check if it really is a valid email/bonus or just a "technical issue"!
And this applies not only to Alf Casino, but every casino Araxio Development N.V operate.

I personally will never play at any of their casinos again after this.

Alf Casino

7 years ago

Dear valued customer,

Thank you for taking your time to write this feedback.

The promotion, you have mentioned, really took part at our website. At the same time Casino’s Administration reserves the right to deny client in receiving any bonus on it’s own discretion. After your account’s review, Casino Administration made a decision to refuse on providing the bonus.

If you have any additional questions, please, do not hesitate to contact us via Live Chat or email at [email protected].

Best regards,

Administration of Alf Casino

Basically every game providers and a ridiculously huge array of slots.
Didn't have to hunt down my free spins they pop up when you log in - nice.
Live chat is 24/7 customer support is brilliant.
Verification is swift and straight forward.


This has knocked my favourite casino off the top spot as no one can beat the selcetion of providers.
10/10 Overall

Cant deposit in AUD
No Australian support phone number to call only europe number

Alf Casino is one more casino owned by Araxio Development N.V, of which I already have signed up at more than 5 casinos so far, and Alf Casino being the latest. All casinos within the same group share the same platform from SoftSwiss, if I'm not mistaken, but this platform unfortunately still needs much fine tuning in order to match the best platforms in the iGaming market. I constantly got lost connection or slow connection error messages popping up on my screen, which became rather annoying at times!

Where customer support is concerned, I don't have any complaints about it, as my many chats with the various live chat hosts have always been smooth and without any hassles. Their responses via email were fairly fast and good as well. What I really didn't like, typically of all casinos within the same group, was needing to request the bonuses and free spins from the live chat host. In this case, the 200 free spins were given out at 20 free spins per day, over 10 days, so I had to ask for it everyday, for 10 days in a row, which was really a big nuisance and inconvenience for me! However, the initial 200 free spins was for the game Golden Eggs, and all the 10 days offer of 20 free spins per day were credited into my account in one go, ready for activation one at a time, which was good, but after requesting for a game change, I had to request for each 20 free spins every day instead. It would have been a lot better if all the 10 days offer could be credited in one go as for that Golden Eggs game too.

Game selection is good as well, although Microgaming and Play'nGo games aren't in the list, but as long as my favourite Finn game was available, I ain't complaining, not for the time being anyway, hehehe. Having said that, my play on Finn And The Swirly Spin game did not go as well as I would have liked it to be - the game started cold and remained cold throughout. I finally lost all of my 40 EUR (deposit plus bonus money) at the 3 Keys level, which was very poor and very disheartening indeed. Whatever free spins winnings from that Dragon Kingdom game were played and eventually lost on that Finn game too. Argh!

Oh, before I forget - games can be picked and listed out under 'favourites', which I did, but after logging out, this list would disappear! What the argh! I needed to use the 'search' facility each and every time I wanted to play either Finn or Dragon Kingdom game. Why this favourite games list cannot remain listed, I really don't know, but it should always be available for use and for convenience! Alf Casino should look into this and get it to be permanently listed instead.

Well, needless to say, Alf Casino is not one of the better casino within the group, as far as I am concerned, and I couldn't get a decent or satisfying game play from my games either. Perhaps this has nothing to do with the casino directly of course, but it does affect the overall rating of the casino. A win and a withdrawal would also have given Alf Casino a much higher rating from me, of course, hehehe.

I signed up around 3 weeks ago and my deposited amount is 1.000€. I am not really a "BonusPlayer" so I cant say much about this section. 95% of my deposits in the brands are "raw". I already qualified for the "3. Level" of the VIP Programm and got 5% Cashback -> 50€ (Real withdrawable Money - no wagering needed). This can go up to 15% in "5. Level" and every granted cashback comes without wagering requirements. I really like this system!

The only thing with a negative touch may is the live support so far. I've talked to them and sometimes it takes some time, they assured me, that they are working on improvements!

Alf Casino

7 years ago

Dear valued customer,

We highly appreciate your time taken to write a review about AlfCasino and glad to hear that you did have a great experience with us. We are sure that your future gameplay will be positive and profitable as well. We would kindly ask you to provide us with your casino name (login) to check on support service question. Thank you in advance.

Best regards, 

Administration of Alf Casino.

Not so much good to say, collection of games is ok, sign in process is ok

Like other players face same problems, support service is useless. There is only English and Russian chat and eEglish chat person maybe use google translate. So its very hard to talk with this kind of support.
Cannot close my account without accept, no complain administration of aAfcasino project. I sign in some casino, I dont know anything about any project.

Brand new but skilled and with nice service - that’s how I’d describe the AlfCasino, where I have registered last week, but had great experience up to this point. I saw the superb design and great selection of slots and couldn’t resist myself from depositing. Then I received my bonus and free spins, and now I am enjoying playing my doubled amount of money.
Also, I contacted support, and can object all the unpleasant comments about them. Helped me quickly and professionally.
And in addition to all those the only one thing left to test is payout.
Having read all the comments about how slow they are, I have already verified my account in advance. Actually, when I sent documents on Tuesday, on Wednesday evening I was verified already, so for sure it wasn’t instant, but I haven’t been waiting for long.
So I am waiting for my big winnings and be sure that I will update you about that.