Page 2 – Player Reviews for Alf Casino
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Hello Sir! Thank you so much for your nice review. We are delighted to hear that you're enjoying your time with us and we will keep working hard for our clients 24\7! We'll be always glad to help you through our Live-Chat, or E-Mail [email protected] We wish you all the best. AlfCasino Administration.
Very interesting casino.
Everything is very good here.
All my favorite slots!
Dear customer! We appreciate that you enjoy playing at our online casino that much. Thank you for your kind words! We'll try our best to keep customers satisfied. If you have any questions, we're always ready to help! You can contact us via Live-Chat (24/7), or per E-Mail [email protected] Have a nice day! AlfCasino Administration
-quick verification process
-3 day withdrawal time (for me anyway)
-decent amount of games (not all can be played by Australians)
- live table games not available to Australian players
-frustrating to pick a game only to see geo locked
Good selection of providers and slots. And that's all
Can't verify me for 5 days. Every time I'm waiting 1-3 days for answer that my selfi with docs with their web-site on backgroud is quality enough. Today is the fourth time I'm sending selfi.
Dear valued customer, Thank you for your review. We're sorry for such a delay, but nevertheless, you did not send the requested documents in good quality. With the photos you provided, it is impossible to finish the verification procedure. Please, provide us a requested photo to [email protected], and your account will be immediately verified. Waiting for your answer, thank you! In case you have any additional questions, do not hesitate to contact us via e-mail [email protected], or Live Chat. Best regards, AlfCasino Administration.
Love you the selection of slots, also like that online chat support its available 24/7
More bonuses for loyal players, and would be so much better if you could get a deposit bonus with a minimum deposit of €10
Its a pretty looking site, it works OK. Lots of games.
As previous reviewer. I am not allowed to withdraw anything from this casino. They only offer e-wallets in my country which is restricted by law - So it is impossble to withdraw. Total scam. Stay far away from this casino.
Dear valued customer, Thank you for taking your time to write a review of our Casino. We regret to hear that you faced inconveniences on our website. Alf Casino offers different payment methods for our customers, however we cannot guarantee their availability at all times as it depends on the country and payment method chosen. We kindly ask you to check all available methods or contact the Finance Department for additional assistance. If you have any additional questions, please do not hesitate to contact our Support Team. Best regards, Administration of Alf Casino
I recently joined this casino because they have Push Gaming. Not many casino have these slots in stock and I simply love them. I think I signed up about 2 months ago but was looking for some no deposit signup offer but could not find any.
Before the initial signup I checked their bonuses and terms and conditions and saw it was the same as their sister website Buran with bad bonus terms and wagering contributions from certain slots, however my heart desired to claim the bonus to have more funds, as Push gaming is just too addictive.
I contacted support to find out on which game the 200 free spins of the welcome offer is played on and it was the same God's temple from Boongo games. I tried to negotiate to ask if I can change the spins and they said no, at the same time asked if I can get all my 200 spins at once, and they said no. I got upset and told them they had bad bonus terms etc and just vented lol. Classic me, hope they can forgive me on that one. I think it was because a year ago, they used to give all free spins all at once and not installments.
I still proceeded to deposit and claimed my 100% with 200 free spins. I got 40 euro and balance and it lasted a good 2 hours but could not meet wagering requirements of 1200 euro. My free spins were credited in 10 installments but that was it as well.
Support is very responsive, and they know their stuff and are very strict and stick to what they know and what the rules say. I hoped they could bend the rules for me a bit. They have many deposit options, great selection of slots and I wish they could have better terms, but every casino needs to find away from players walking away with money, for instance they scared Reactoonz will drain their balance, but my personal opinion is that this casino can be trusted with your withdrawals as far as I can see.
They host alot games from many providers, allthough, they dont have the best ones.
I experiencing lag when playing slots only at this site.
Must contact support to set deposit limits.
I deposited 100€ and managed to win 226€, I withdrew 226€ through iBan (International bank transfer) and sent in all documentations.
Still waiting for confirmation on withdrawal which has the "pending" status. This site doesnt seem to be in any hurry regarding withdrawals, and I have had that very feeling about this site while playing, something just dont feel right about it. I will update when receiving any more news from this site.
Dear valued customer, Thank you for your time to write this review. First of all, let us congratulate you on your winning at our website! We want kindly ask you to specify information about lag you experienced: what was the slot and the error? As about your withdrawal request, we want to ensure you that it will be processed at the nearest time. At the moment, the documents you sent for verification are under review by the Financial Department, you will receive an e-mail notification once your account is verified. We want to pay your attention, that due to paragraph 6.14 of General Term&Conditions: <Requests to withdraw funds are worked through by the Financial Department within 24 hours of the request being made after the account is verified through the provision of documents that confirm its holder’s identity> thus, your withdrawal request will be processed within the specified time. If you have any additional questions, please, do not hesitate to contact us via Live Chat or email at [email protected]. Best regards, Administration of Alf Casino.
The games are great and good easy access through the website BUTT
I’m not allowed to withdraw at all. The website states MasterCard visa bank transfer and idebit but yet they will not use any of these methods to withdraw your money but visa. So they are lying. In Canada visa is not allowed for gambling. I used MasterCard and they don’t withdraw to that. So I tried idebit and they said no, tried a bank transfer and they said no!!! This site is a fraud avoid at all costs
Dear valued customer, Thank you for taking your time to review our website! First of all, we would like to tell you, that we have checked the opportunity of deposit and withdrawal via Visa with our Finance Department and received an answer that this is the only way to withdraw the money for Canadian players for now. We believe, that the issue was on the side of your bank. We kindly advise you to investigate this issue with your bank. Should you have any additional question, please do not hesitate to contact our Support Team! Best regards, Administration of AlfCasino
Many game manufacturers.
24/7 Support
Minimum deposit less than $ 5
With a deposit of 500 rubles (about $ 10), it was possible to win more than 60,000 rubles (about $ 900). The first 14,000 rubles were paid on the day of the withdrawal application and now they reported that I will receive the remaining payments in 3 days and 7 days. So-as it is my individual schedule.
Dear valued customer, Thank you for your time writing this review of our casino! According to the AlfCasino Terms and Conditions, paragraph 6.12, the withdrawal is carried according to monthly withdrawal limits taking into the consideration the status of the player on the site. Based on your status, the financial department did set a limit. In accordance with the personal schedule, you will receive your winnings. If you have any additional questions, please, do not hesitate to contact us via Live Chat or email at [email protected]. Best regards, Administration of AlfCasino
The casino is clean, and easy to use. It offers a lot of different games and providers! Bonus terms is ok, but could of course be better. Live support is always available.
I signed up at this casino in May, and have since received a lot of mail with good bonus offerings. Everything from 100 % - 200 % deposit bonus + x amount of freespins. This is the mail I got today:
"DEAR DAVIDOISTAD,
Terra’s summer is getting better and better! Not only are her flowers in full bloom, but the slot of the year she has been waiting for is finally here! You too, can now enter the world of Berryburst from NetEnt and start winning!
Top up your account now and get bonus 100% up to 700 EUR on the brand new Berryburst slot from NetEnt, only with us!
This promotion is available until August 26, 2018 (23:59 GMT). The minimum deposit amount towards this promotion is 50 EUR/ 500 SEK/ 500 NOK/ 3,000 RUB." (...)
After making a deposit the bonus wasn't added up, so I contacted live support. They come with the same excuse every time, "We are so sorry, but this email was sent by a mistake. We have had some technical issues."
The only reason I deposited is because of the bonus offer. And I am not able to withdraw either (because of the T&C says that I have to wager every deposit 3x).
So BEWARE of the "fake" emails they send out, contact support first every time before a deposit and check if it really is a valid email/bonus or just a "technical issue"!
And this applies not only to Alf Casino, but every casino Araxio Development N.V operate.
I personally will never play at any of their casinos again after this.
Dear valued customer, Thank you for taking your time to write this feedback. The promotion, you have mentioned, really took part at our website. At the same time Casino’s Administration reserves the right to deny client in receiving any bonus on it’s own discretion. After your account’s review, Casino Administration made a decision to refuse on providing the bonus. If you have any additional questions, please, do not hesitate to contact us via Live Chat or email at [email protected]. Best regards, Administration of Alf Casino
Basically every game providers and a ridiculously huge array of slots.
Didn't have to hunt down my free spins they pop up when you log in - nice.
Live chat is 24/7 customer support is brilliant.
Verification is swift and straight forward.
This has knocked my favourite casino off the top spot as no one can beat the selcetion of providers.
10/10 Overall
Cant deposit in AUD
No Australian support phone number to call only europe number
Alf Casino is one more casino owned by Araxio Development N.V, of which I already have signed up at more than 5 casinos so far, and Alf Casino being the latest. All casinos within the same group share the same platform from SoftSwiss, if I'm not mistaken, but this platform unfortunately still needs much fine tuning in order to match the best platforms in the iGaming market. I constantly got lost connection or slow connection error messages popping up on my screen, which became rather annoying at times!
Where customer support is concerned, I don't have any complaints about it, as my many chats with the various live chat hosts have always been smooth and without any hassles. Their responses via email were fairly fast and good as well. What I really didn't like, typically of all casinos within the same group, was needing to request the bonuses and free spins from the live chat host. In this case, the 200 free spins were given out at 20 free spins per day, over 10 days, so I had to ask for it everyday, for 10 days in a row, which was really a big nuisance and inconvenience for me! However, the initial 200 free spins was for the game Golden Eggs, and all the 10 days offer of 20 free spins per day were credited into my account in one go, ready for activation one at a time, which was good, but after requesting for a game change, I had to request for each 20 free spins every day instead. It would have been a lot better if all the 10 days offer could be credited in one go as for that Golden Eggs game too.
Game selection is good as well, although Microgaming and Play'nGo games aren't in the list, but as long as my favourite Finn game was available, I ain't complaining, not for the time being anyway, hehehe. Having said that, my play on Finn And The Swirly Spin game did not go as well as I would have liked it to be - the game started cold and remained cold throughout. I finally lost all of my 40 EUR (deposit plus bonus money) at the 3 Keys level, which was very poor and very disheartening indeed. Whatever free spins winnings from that Dragon Kingdom game were played and eventually lost on that Finn game too. Argh!
Oh, before I forget - games can be picked and listed out under 'favourites', which I did, but after logging out, this list would disappear! What the argh! I needed to use the 'search' facility each and every time I wanted to play either Finn or Dragon Kingdom game. Why this favourite games list cannot remain listed, I really don't know, but it should always be available for use and for convenience! Alf Casino should look into this and get it to be permanently listed instead.
Well, needless to say, Alf Casino is not one of the better casino within the group, as far as I am concerned, and I couldn't get a decent or satisfying game play from my games either. Perhaps this has nothing to do with the casino directly of course, but it does affect the overall rating of the casino. A win and a withdrawal would also have given Alf Casino a much higher rating from me, of course, hehehe.
I signed up around 3 weeks ago and my deposited amount is 1.000€. I am not really a "BonusPlayer" so I cant say much about this section. 95% of my deposits in the brands are "raw". I already qualified for the "3. Level" of the VIP Programm and got 5% Cashback -> 50€ (Real withdrawable Money - no wagering needed). This can go up to 15% in "5. Level" and every granted cashback comes without wagering requirements. I really like this system!
The only thing with a negative touch may is the live support so far. I've talked to them and sometimes it takes some time, they assured me, that they are working on improvements!
Dear valued customer, We highly appreciate your time taken to write a review about AlfCasino and glad to hear that you did have a great experience with us. We are sure that your future gameplay will be positive and profitable as well. We would kindly ask you to provide us with your casino name (login) to check on support service question. Thank you in advance. Best regards, Administration of Alf Casino.
Not so much good to say, collection of games is ok, sign in process is ok
Like other players face same problems, support service is useless. There is only English and Russian chat and eEglish chat person maybe use google translate. So its very hard to talk with this kind of support.
Cannot close my account without accept, no complain administration of aAfcasino project. I sign in some casino, I dont know anything about any project.
Brand new but skilled and with nice service - that’s how I’d describe the AlfCasino, where I have registered last week, but had great experience up to this point. I saw the superb design and great selection of slots and couldn’t resist myself from depositing. Then I received my bonus and free spins, and now I am enjoying playing my doubled amount of money.
Also, I contacted support, and can object all the unpleasant comments about them. Helped me quickly and professionally.
And in addition to all those the only one thing left to test is payout.
Having read all the comments about how slow they are, I have already verified my account in advance. Actually, when I sent documents on Tuesday, on Wednesday evening I was verified already, so for sure it wasn’t instant, but I haven’t been waiting for long.
So I am waiting for my big winnings and be sure that I will update you about that.
Not a whole lot. Good selection and wide range of games is about it.
Useless support staff.
Cant even close an account. You have to email support to do it. No legitimate casino asks that, they always do it on the spot. Avoid people.
Dear valued customer, Thank you for your review. We would like to remind you that by creating an account at out projects you accept all the Terms and Conditions and agree to follow them. According to the Terms & Conditions paragraph 6.16 “Self-exclusion request: you can contact Support Service Team via e-mail: [email protected], and we will close your account within next 24 hours. It's the player's responsibility to notify AlfCasino.com of any other accounts the player might have and promise not to open any other accounts. AlfCasino.com will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. AlfCasino.com cannot be held accountable for potential losses on other accounts.” All the accounts are closed in the shortest time after the provided request. Moreover, to prevent such situations in the future, we are actively working on adding additional options for the players , which will allow setting the gaming session and depositing limits, together with the self-exclusion option without any requests from the player’s side. Best regards, Alf Casino Team
Nothing it looked like It might be good but chat support put me right off
Deposited and chose welcome bonus- wasn’t granted - chatted to support - very unhelpful told me that if I want bonus I had to wait until the manager gets there and they will apply it- until thane I can’t play at all as if I do I won’t be allowed the welcome bonus - stay away from this casino
Dear valued customer, Thank you for taking your time to write the review of our Casino As it stated in the T&C the bonus for the first deposit can be claimed and credited during 48 hours after depositing. You were credited the 100% bonus in the morning and informed about it at your email. Nevertheless, we are working on the automatic bonus option, and it will be provided really soon. Also, we would like to inform you that we have prepared great bonus offer for your next deposit at our casino. We are always ready to provide our clients with the best promos and match bonuses. Your review is very important for us and it will help us to develop and make the Support Service better. Do not hesitate to contact us in the Live Chat or email at [email protected] if you have any additional questions. Best regards, Administration of AlfCasino
Nothing at this Moment :( !
Deposit not received! I should bring a different proof than the transaction document ??
I sent the transaction history confirmed by Cubits as COMPLETED to [email protected]. Unfortunately, I got the answer that I should send another proof and the payment was not received by Alf Casino ?! I am very upset about that. What should I prove for another proof than the Cubits transaction history? I have now contacted the Cubits support and reported this incident. I have told the support the transaction number and the recipient address and have written that the recipient has not received the amount and I'm curious now what the Cubits support answers. I also did other transactions via Cubits today and everyone else worked fine and in a few seconds .. I do not know what's going wrong with this deposit to Alf Casino
Dear Valued Client! Thank you for your time to write this review. We want to inform you, that we have received an answer from Cubits, concerning your transaction. At the moment, your deposit has been credited to your game account. We are sorry for the inconveniences, caused by the transaction delay and wish you to have a great time at our website! If you have any additional questions, please, do not hesitate to contact us via Live Chat or email at [email protected]. Best regards, Administration of Alf Casino.
I signed up for the variety of games !! That's TOP
I made my first deposit over Cubits there! Unfortunately, the amount was not credited to my casino account within seconds (minutes) like the one from other casinos .... The live chat told me that it takes up to 24 hours or more to use the payment method Cubits at Alf Casino ... I find it very strange ... Let's see what comes out of it!! I hope I get the amount credited ... Could be that this was my last deposit
Dear valued customer, Thank you for writing your review. We would like to thank you for your choice, and for your positive impression of our casino. Regarding the deposit which you completed, we would kindly ask you to send us the transaction's confirmation at [email protected]. We will check the transaction and respond you in the shortest period of time. Also, please contact the Live Chat so we can offer you an exclusive bonus for the caused inconvenience. We are always working on improving our service and try our best so you can have the nicest gaming experience from gaming and the best experience at our casino. So your review is very important for us and it will help us to develop and make the Support Service even better. Best regards, Administration of Alf Casino
I found out about this site through askgambers, few days ago. What surprised me right away, is the design and idea. The concept seems so cool and so well worked through. It is now not only interesting to play, but also, I've chosen my hero and so excited about developing it and see it progressing.
Also, seems like they have great offers and match bonuses. For my first deposit of 50 euro, got 50 right away, and free spins to the great slot.
What I was even more surprised, is the support service. They explained me the conditions of receiving the bonus and answered to all the questions about my future payouts. Feels like those guys have a lot of personal apply to a client.
As you understand, I don't have anything even slightly negative to say about Alf Casino. So I am going to recommend it without any doubts!
Huge selection of games, if u could play them !!!!!
Games took to long to load and kept on coming up with error. Live chat was absolutely useless spent over an hour waiting for a explanation to why I couldn't play 99.99999% of the games. Aussies don't bother with this casino wasting your time and money here.
Dear valued customer, Thank you for taking your time to write this feedback. We really care about our service and we are constantly working on improving of our Live Chat Team and our Customer Support service in general. We want to pay your attention, that availability of games may depend on the country you are are situated at. However, we are keeping to add new games at our website, so that you can enjoy the most wide variety of slots. We will be always glad to see you play at our website! Do not hesitate to contact us in the Live Chat or email at [email protected] if you have any additional questions. Best regards, Administration of Alf Casino.
Meany providers and nice games ..............colorful decor
I am ready to give a rating. The first thing I did not like is that you can not have 2 bonuses at the same time. So after receiving 100% you have to convert it or lose it to get 200 spins. Next thing is that you do not automatically receive a bonus, you have to ask for it in the chat ... maybe I got wrong but I waited for 0.5 ha, who served there in brackets not very hot after half an hour of waiting, he said he can not give bonuses and have to wait for the head boss between 10 - 17 in the morning ...... without comment ... after receiving everything, I finally started to play, but I was not lucky. My 100% I quickly lost and went to the chat after my 200 spins ... and here I was a little bit because the single spin was 0.05 e so after 200 spins did not pay me to play on.
Dear Valued Client! Thank you for your time to write this review. Your opinion is very important for us and it make our service better. At the moment we are working on autobonus option, and it will be available at the nearest time. Also, we offer a lot of different promotions at our website, so that players could get freespins at their favorite slots. Also, we would like to offer you a special bonus. Please, contact our Live Chat in order to use this offer. We will be always glad to see you play at our website! Best regards, Administration of Alf Casino.
Compare Alf Casino to Other Casinos
It is an incredible number of good to excellent features and possibilities of this casino. First of all, there is a 97% payout casino, then a bonus wage of only 30 times, E wallets up to 24h, a high monthly withdrawal limit, min.withrawal of 10, a large number of games, Tournaments, VIP Zone, This is great compared to online casinos. It is definitely worthwhile to enter and spend your time here. I only want lots of happiness.