888 UK Casino

They stuck my withdrawal from 31 October; they said it's up to 3 working days to be processed, but I had to wait a second weekend; it's the sixth working day and still nothing. Support is horrible like bots because always the same answers,no chance to speak directly with financial team or any manager or something to escalate our problem! I'm frustrated; I contact them three times a day and they still haven't touched my withdrawals to process. Most casinos' withdrawals are instant but they need one year to withdraw!

Hi there I would like to complain about 3 pending withdrawals from 888 casino. I have been on their live chat box 10 times about this. They said the last time I chatted to a human on it that I needed to submit ID and bank statement which I have done now twice. the 1st pending withdrawal was on the 12rh September for £40.00. The second withdrawal was on the 18th September for £30.00. Last withdrawal was the 31st October for £20.15. I stopped playing their games as they had my 2 previous withdrawals pending but thought I will try and see what happens and I deposited £20.00 played for a while and tried to withdraw my eventual £20.15 hoping all withdrawals would come through at the same time. Nothing has come all 3 withdrawals keep saying pending. I am sick to the back teeth with them as contacting them gets me nowhere. They really do not care .They take my money from my card so why do they not return my money to the card. I do not know how to attach files or anything as I need my son to do this for me. Is there any other information I can give you?

My name is < removed >

On 18th October, I was fortunate enough to win £1688.50 on blackjack.

I didn't accept any bonus. After verifying my details (I deposited via Paysafecard), I was told I could only wire transfer my winnings. I was pretty sure my bank would not accept a wire transfer (banned gambling transactions); however, I tried a £22 payout. As predicted, the payment bounced back to 888casino. I logged into live chat and requested that they not send the remaining £1666.50; however, they sent it.

Now, 9 days later, I am requesting that 888 Casino please contact me via email and confirm that you have received my funds and offer an alternative way to withdraw. Every time I log on to live chat, I am told that my request is with the withdrawal/payments team, and I should be more patient.

I am pleading for my winnings to be sent to me;

I am unable to log into my account since they have blocked my access.

I have been waiting 2 weeks now for a withdrawal. Some were released before for the lowest amounts; now I have 2x $1,000 requests, and I'm waiting a long time.

I have also jave been temporarily account banned, which is ridiculous.

I have given ID checks; they confirmed they're okay. I have now sent real bank statements they haven't actually asked for yet also.

I wasn't sent an email to say why I'm banned either. I've emailed all relevant teams, and no one is getting g back to me, not even a confirmation of why I have been temporarily banned.

I really need this money for an unexpected financial struggle, and I'm in the dark with 888. Maybe I'm being impatient, true, but 2 weeks is a joke to get my money back.

Please help. Thank you.

Attached is my attempt to email them, and no reply.

I withdrew £40,000 on Monday, submitted documents, and got no reply.

I have texted on live chat; they told me that it's “with the relevant team” and that they've had 0 correspondence with that team.

I expect to know the status of my withdrawals and the timeframe for when this will be resolved, as the back and forth is ridiculous!

If it was just £20/£30, I wouldn't have minded, but it's £40k, not pennies!