Complaint #147
888 UK Casino
Does not pay my withdrawal for over a month
9 hours ago
Dear 888 Casino Customer Support Team,
I am writing to formally express my dissatisfaction and frustration regarding the ongoing delay in processing my £4,000 withdrawal, which has now been outstanding for over a month.
Throughout this period, I have contacted your live chat support every day, often multiple times a day, in an attempt to resolve this issue. However, every interaction has resulted in the same response: apologies and confirmation that my case has been escalated to the relevant team. Despite these repeated assurances, I have received no meaningful update, no concrete explanation for the delay, and, most importantly, no resolution.
What concerns me most is the complete uncertainty surrounding the waiting time. Nobody seems able to provide a clear timeframe or confirm when I can realistically expect to receive my money. Being left waiting for more than a month, with no definite answer despite my persistent efforts to obtain one, is completely unacceptable and has seriously undermined my confidence in your service.
I understand that certain checks and procedures may be necessary, but this does not justify leaving a customer waiting indefinitely without transparent communication or a clear explanation of what is causing the delay.
I now expect 888 Casino to treat this matter with the urgency it deserves and provide me a realistic and specific timeframe for when the funds will be released and paid into my account.
Repeated apologies and further escalations without any tangible progress are no longer sufficient. I have been patient and cooperative throughout this process, but I cannot continue to accept vague responses and indefinite waiting times.
Please treat this message as a formal complaint and provide a meaningful written response as soon as possible. If this matter is not resolved promptly, I will consider pursuing the available formal complaint and external dispute resolution procedures.
I look forward to receiving a clear explanation and a concrete resolution, rather than another generic apology.
Kind regards,
I am writing to formally express my dissatisfaction and frustration regarding the ongoing delay in processing my £4,000 withdrawal, which has now been outstanding for over a month.
Throughout this period, I have contacted your live chat support every day, often multiple times a day, in an attempt to resolve this issue. However, every interaction has resulted in the same response: apologies and confirmation that my case has been escalated to the relevant team. Despite these repeated assurances, I have received no meaningful update, no concrete explanation for the delay, and, most importantly, no resolution.
What concerns me most is the complete uncertainty surrounding the waiting time. Nobody seems able to provide a clear timeframe or confirm when I can realistically expect to receive my money. Being left waiting for more than a month, with no definite answer despite my persistent efforts to obtain one, is completely unacceptable and has seriously undermined my confidence in your service.
I understand that certain checks and procedures may be necessary, but this does not justify leaving a customer waiting indefinitely without transparent communication or a clear explanation of what is causing the delay.
I now expect 888 Casino to treat this matter with the urgency it deserves and provide me a realistic and specific timeframe for when the funds will be released and paid into my account.
Repeated apologies and further escalations without any tangible progress are no longer sufficient. I have been patient and cooperative throughout this process, but I cannot continue to accept vague responses and indefinite waiting times.
Please treat this message as a formal complaint and provide a meaningful written response as soon as possible. If this matter is not resolved promptly, I will consider pursuing the available formal complaint and external dispute resolution procedures.
I look forward to receiving a clear explanation and a concrete resolution, rather than another generic apology.
Kind regards,
888 UK Casino Complaint Stats
Resolved
21 / 49
Avg. Amount
$9,520
Avg. Complaint Duration
9 days
Avg. Response Time
2 days
888 UK Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 20 out of 42 complaints in this category have been resolved.
This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.
Screenshot
