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7 Sultans Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 46 reviews
6.6/10
46 reviews
Complaint Response 14 complaints
4 days avg. 14 complaints
What we like
  • Various withdrawal methods
  • Mobile-friendly
  • Live chat available 24/7
  • Approved by eCOGRA
What we don’t like
  • Large number of restricted countries
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


7 Sultans Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.7sultans.eu
Established
1999
Licences
Malta Gaming Authority
Affiliate Program
Languages
Chinese, Croatian, Czech, Danish, English, Finnish, German, Hungarian, Italian, Japanese, Norwegian, Portuguese, Spanish, French, Greek, Russian, Turkish
Casino Type
Download, Instant Play, Mobile

7Sultans, a Microgaming casino, is the longest-running brand to come from the well-known Fortune Lounge Group. Since its launch in 1999, 7Sultans has brought the exotic and luxurious aspects of the opulent Arabian Nights to the online casinos world, and its reputation for huge payouts and impressive wins is well documented. This casino supports multiple languages, on the website, through player communications and also the 24/7/365 customer support, as well as multiple currencies, and multiple payment methods. 7Sultans makes use of Microgaming's Viper software platform, which in conjunction with its Fortune Lounge origins, allows players to enjoy uncapped and limitless payouts.

Software

The Microgaming Viper platform drives the 7Sultans experience, and also gives it a significant number of benefits. For example, Microgaming supports up to 24 progressive jackpot games in its software, and 7Sultans plays host to such player favourites as Cyberstud Poker, Major Millions and King Cashalot. New games are also added to the 7Sultans gaming line-up on a monthly basis, allowing players to keep coming back for increased variety.

Games

With an epic count of close to 400 games, 7Sultans is true to its name, as it spoils players with near-limitless choices, and keeps players entertained with continuously adding new games. Online slots fans will find such favourites as Tomb Raider, Thunderstruck, Hitman and Avalon, as well as new and much-hyped additions like Hellboy slot, available at the casino. Video poker games are also a classic favourite, and 7Sultans has a wide range of these easy-going pastimes to enjoy. Blackjack, roulette, baccarat, craps and even keno are also available under the table game selections.

Promotions

The 7Sultans €1,000 Free New Player Welcome Bonus is a nine-part deposit match offer, structured in such a way as to keep the player coming back for more action at the casino. The first three of these nine deposits may be claimed immediately, while the remaining six offers can be claimed on a monthly basis. This ensures that players will always have some free cash, ready to claim, and available to enjoy the casino with. 7Sultans also makes use of the standard Fortune Lounge Refer-a-Friend promotion. Here, Real Money players at the casino can refer their friends to also join in the entertainment. Once these friends also register Real Money accounts, and make their first deposit(s), the referring friend will receive €100 for every friend referred.

StallCation

Complaints

Read the complaints other players have left for 7 Sultans Casino. Learn more about complaints.

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7 Sultans Casino - Stalling verification for over 20 days!
2017-10-21 i registred an account on the casino 7sultans. i deposited some money, got my welcome bonus offer and started playing some immortal romance. Some spins later i got the wild desire feature. I have had this happen some times but never have it hit hard.. this time however the wildreels just kept coming and before i knew it the screen was almost covered, i had gotten 4 wildreels and i was in for a HUGE hit. that spin resulted in a win of about 8500 euros (my biggest win ever by far). immeditialy i started wagering the bonus and it was keeping steady at 8500 euros. then out of nowhere when i have 1000 euros left to wager i am for some reason no longer able to play any games on the site. i try logging out only to discover that im no longer able to log in (7sultans had banned my acoount without contacting me about it only 1-2 hours after winning this big win). i try and contact them and they says that the money are still left and that i just need to send in some verifikation documents. ofcourse i send these documents in as soon as possible and excpect to have my account unlocked as soon as possible. i have now sent in documents verious times and talked to their support and they still havnt confirmed my documents (its now 20 days since i won and on their site they state that verifikations of documents should take maximum 48 hours!!!). On top of all this one of their employee gave me an offer as i was chatting to them about this, the offer was to either complete the wagering when my acoount is unlocked (wich im starting to doubt will even happen at this point) and withdraw the money wich would mean the maximum loss i would have suffered is 1000 euros since thats the wagering amount still left, or i could choose to not have any wagering left but then only withdraw 4000 euros wich i think is totally ridiculous (they are basically trying to scam me off 3500 euros minimum). I also have pending withdrawls on Casinolavida and Platinumplay wich also have been stalled for 3 weeks..
staus Resolved
€8500
7 Sultans Casino - Verification process brought to a standstill
I can't get an honest answer out of any of the support teams. Two weeks ago i tryes to withdraw my winnings. I was then asked to email documents so I can go through the verification process. I uploaded them to the site and also emailed them through. I got an email back saying they had recieved them and that it would take 24-48 hours (business hours) and I would be contacted. That was the last contact they made with me. Since then I have sent numerous emails and made numerous phone calls the last one which lasted over an hour with a supervisor. I had followed up every bit of advice from each point of contact I had made with support teams. The only answer I was given was the security team had contacted my bank and was awaiting feedback. Prior to that phone call I had called the bank and asked them if they had been contacted. After some time they were certin they had not been contacted. The call with support had me so frustrated, not been able to speak to the security team, and the support team unable to give me any indication of where we were at with the process I've given it another week called today and still nothing. Mind you this issue with the bank is from over 50days ago over I transaction I queried and I want to be clear I did not dispute this transaction I queried it as It had been at least 3 days since I had last deposited while on my online banking I noticed there was outstanding authorisations which are tipically transactions in the last 24hour period. Having been no less then 48 hours I queried the bank about them. I must add that I had not recieved any receipts about these deposits via email from 7 sultans that week. The bit that I think has frustrated me is that 7sultans nor the bank not once contacted me in regurds to this matter that I'm aware of. Over the two weeks leading upto to this issue having deposited close to $2000 I had not an issue nor email. However upon the withdrawl of $3900 the varification process was brought to a standstill. The most frustrating part of this all is that no one has been able to give me a straight answer, knowing that the bank have not been contacted and support telling me they were awaiting confirmation from the bank. This is my best option to get the ball rolling. Haven't attached anything but can fwd emails if needed. (Please note any time periods I have mentioned are estimates and may contain minor descrepiences)
staus Rejected
$3900
7 Sultans Casino - Serious verification issues and runaround
On the 27 Th of September I won 2500.00 and am trying to withdraw and having issues with my verification. I have submitted over 60 images and all i get is the run around that my pictures are blurry and not good enough . My eye site is bad and I can see them. I do not have a utility bill to send in my name. I have sent in my BC id card , my bank statement, an image of Taxes showing my address my bank card. Today I went to chat and was told my utility's bill was blurry , which is not possible because i didn't send one. Then I was told to submit my old bank card and pre paid credit cards I've used . I'm sure because they figured I couldn't supply these but I did so now I've sent in those. What can I do they don't want to pay me. I had submitted all this to them weeks ago in fact less then i Have now and it was all good enough for depositing but now its no good . There was no bonus to be played out it was all cash. I have deposited so much money in fortune sites and this is my first withdrawal attempt and this is ridiculous the time I've had to put in fighting this for 3 days today alone 6 hours. , I know now that no matter what I send will not be good enough can you please help me in the direction I go next. I have attempted to contact vip support and vip host and no reply. All my emails come back auto responses and images removed. I upload also and get told they didn't get them. Different story everywhere i turn Thank You
staus Unresolved
$2500

Complaint Statistics

Resolved 3
Avg. Amount $ 2,814
Avg. Complaint Duration 8 days
Avg. Response Time 4 days

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Player rating
6.6/10 46 reviews

Top reviews from our players

The worst online casino that I have ever played it! Worst payout! More than 1500$ in less than 24 hours without even reaching 500$ at least!!!

I actually like the support system of 7 Sultans its 24/7 available. I recently won a decent amount at 7 Sultans if I had questions they where always quick to help. They guided me trough every step of the verification process and my payout was processed with in 24 hours.

The reason I joined this casino was because I found a promo on some site for 50 free spins on Hitman no deposit bonus. I thought this was a pretty descent offer. I already had an account at Vegas Palms and had some good sessions there so I decided to make an account here also and try my luck.

After registration I logged in and to my surprise the free spins were there. Unfortunately they were played on one line only. I won about 3 $ even on one line because I got a bonus feature and had some good wins on the center line. I have to say that even with those 3 $ I managed to bring them up to 8$ and then lost all of my balance.

I had money on my Debit card and on my Neteller account so I decided to make a 50 $ deposit and not take any bonus. At that time I was depositing a lot in casinos. So I started playing Avalon and Kathmandu because they are some of my favorite oldies from Microgaming. I had a descent run but was only 20 $ in plus. After trying Supe it Up my balance got back to the initial 50 $ because the game was only paying peanuts. After that I decided to try Thunderstruck II and played for almost two hours without dropping under 40$ and not over 60$. It was incredible.

If I have taken a match bonus I would have wager it for sure. I got tired from playing in one place because nothing was changing and decided to try Immortal Romance. I have to say I regretted it at the end. I had a really bad run, got a few bonus rounds which paid little and soon lost all of my balance. I think that was my only deposit in this casino. I kept playing in Vegas Palms. I see that they have a 100% match bonus with a low 30 x wager so who knows maybe I will come back to claim it and try my luck again.

This casino comes from a respected group of older casinos but......

Not good. Received an offer of 50 freespins No deposit via email so signed up. No spins on the account so went to live chat. Instantly got live chat but then was asked to wait, hold please then more excuses. After 40 minutes of waiting I refused to wait anymore and asked for this new/un-used account to be closed.

Being a sister casino to one of my favorite casinos Riverbelle Casino I would have thought the service here would of been above average. But sadly it is the opposite- below average.

I've always been under the impression that casinos are here to attract punters/players by giving good, direct constant service. But sadly the casinos these days offer excellent welcome bonuses just to get players in the door then the service drops off from there. If service is bad from the start. What's the point in staying.

Thumbs Down 3/10

7 sultans casino it is a place which only Microgaming software, someone can think that it is already outdated and nowadays casinos should have more than one software. Well I do not know, because for me casino with even only one software is enough, Microgaming is a big, and there is a lot of different slots for every kind of player, so I am always happy to play at any new casino, if it is good casino.

Customer support at 7sultans casino is a very good, their live chat is always online, and agents are ready to help. I touch them probably twice or triple times, and always get fast and reliable reply, and of course not saying that their live chat agents was friendly and just generally nice for me.

Bonuses and promotions at this casino is great, I am usually get offers from them, on almost daily basis. Of course some their offers are not great at all, and just low deposit bonuses or something like deposit 20 or more and you will get 30 free spins on Immortal romance- such offer I will not take, it is not interesting for me. But generally everything is ok with bonuses at 7 sultans, bonuses are offered, sometimes bonuses good, sometimes not- usually practice by online casino.

Withdrawals at 7 sultans casino can be faster by my opinion. I have only one withdrawal, and it took 3 days to get paid. But verification was fast, about 12 hours since I sent documents, I got email that my account is verified and everything is ok. No any unusual requests or whatsoever.

Overall casino is good, bonuses is not perfect but quite good, wagering requirements is ok. Customer support is great, software is great. I do not see reasons why this casino is bad, but actually also not see reasons why it is awesome casino.

Good enough, but not enough to be perfect casino. Faster withdrawals, more imagination in promos is required.

Inactive user
9/10

It is always easier to try one of the casino where to start the game download is not required but can be instantly play on the site. 7 Sultans is one of them but I can remember the very beginnings of this casino when it seems to me that it could play only in download version. Now I see that almost all of the Microgaming groups have both the possibility of Instant Play and Download. I am not so far taking off their client, just use a browser when I play.

I've played many games here and still play but never the one I did not lose more than € 10 after an hour or two games in front of the monitor. That is compared to some disastrous experiences one of the positive moments in gambling career. Indeed, neither the role were some big at 7 Sultans Casino ranged mainly from 0.5-1 € per spin, over Max Damage games to Golden Era slots and at the end of my inevitable Roulette.

Before 5-6 days I tried this new game called So Much Sushi, and just as the name of the game says I decided to try the sushi to see how the taste at the end of adventure. There I played with stakes of € 1 because I had to account only € 20, after the auto-play games of 10 spins I lost € 9 so I stayed at € 11. Then I decided to reduce the role of € 0.5 per bet, and I took an automatic game again but this time 25 spins.

Otherwise practicing auto-play for me so a lot clearer and can at the same time to write down my experiences and share them with you. After auto-play games, I returned his bank to € 21 so it dries in the end was not so bad. From the way I used Neteller payments but these days I plan to purchase a little over card because my current state of the 7 Sultans Casino is € 0. I recommend to everyone, the casino is very easy to register and play in any case.

7 Sultans Casino is one of the casinos that i have recently joined powered only by Microgaming software. Also 7 Sultans Casino is the casino of the Fortune Lounge Group and also it is one of the biggest as well as one of the oldest member of this group. So knowing this it absolutely reassures me that this is a safe and trustworthy casino and I can say that without a doubt.

So I checked out their website which was totally fine and ok, then without further checking I made an account. After that I saw the Welcome Bonus of up to 500$ Free in 100% match deposit bonuses, over your first 5 deposits! So that sounded pretty sweet and I was tempted on whether should I take it or not. So I ended up contacting their Live support and I asked about some details regarding the welcome bonus. So after their fast and kind response I made up my mind on taking it since the terms sounded ok to me. So after all those formalities I finally started playing and the game I choose was So Much Candy. The game started pretty cold and it continued being cold towards me so I immediately decided to change it and now I choose Red Hot Devil. In this game I managed to compensate for all the money that I lost in So Much Candy in the matter of 20 minutes. Thanks to some sweet five of a kinds that appeared couple of times.

So when everything seemed to be going ok I was confident enough to raise the stakes but it turned out to be a catastrophe since the slot started getting cold on me and I ended losing up all my money. Overall this a good and a safe casino , but still I don’t think I will be coming back again. 7/10

7 sultans casino is from the MG software and owned by the very big group Fortune Lounge group of casinos. And FLG is one of the biggest groups in gambling scenario today and most of their casinos are considered ivy league. And I have full faith in casinos from this group that they do not cheat because I have had a lot of winning money from them and also a lot of withdrawals from their casinos. Have been in the business for 15 years and are licensed by Malta so nothing to worry about.

I deposited 35 from me E-wallet and was ready to get to the action and took no promotions because all they had were SUB's which I do not usually go for. I started with the TS II game and it is one of my best games and I always play this one with the MG. Started average and then soon got the x5 multiplier and but after that a lot of empty spins. Not a lot of winnings here unfortunately. Then opened the Immortal romance game and here I really got a lot of money. Good features and frequent ones and very less empty spins. Her I managed to boost my balance to around 70 and all thanks to Immortal romance. Slots were good but I think Mg has given us more than this amount of action at all times. And I was having a little hard time here winning money. Or may be I just need to play some other games to because I only play the famous and big ones and this might also be the reason for my loss. They have a very fast support staff and very professional too really liked them.Then did some stupid things and started betting a little high than usual and did not think about the bank roll. And lost the money in table games. For this I cannot blame the casino or the return to the players because it was all my fault.

I think the casino is very nice and good collection of games. This one is 8.5 for me.

The most Microgaming powered casinos are good and I personally think 7 Sultan casino is one of them.
I am a member of this casino for a couple years now and I am still satify with their service. Like other Microgaming casinos the live chat is very friendly and most helpful.
A couple years ago 7 Sultans only playable if you download their software and install it on you computer but now they are instantly playable, no more annoying installation.

I noticed that not all Microgaming casinos are up to date with the games but this casino is up to date. You can play the latest games here.
I have made a few hunderds euro deposits at this casino with moneybookers (yeah wauw moneybookers eh?) I know it's has been a while since I made a deposit there.
Today I have received an email from them regarding free spins, all I have to do was clicking the link they sent me in the email and like their facebook page and when it's done they sent me a voucher code that gave me 10 free spins for one of the oldest game they had ; Avalon.
Those 10 free spins gave me in the end a total winning of 3 euro and lost it within 5 minutes playing Break the bank.
Good thing of their email was, they always sent you your username in case you don't remember it anymore (and I surely didn't).
The highest win I ever won playing at 7 Sultans was not much, I think it was about 300 euros, you could say I lost more money than I won but I had fun playing there thou.
I did mention their great live chat and I sure remember 1 particular chat session with a woman, we started the chat about deposit bonus and I don't know how it happend but we end up with chatting about cooking. What I want to say is that they surely take the time to help you and also giving you a good conversation.

So all I can say is, 7 Sultans casino is one great Microgaming casino.
Never had any problems with my withdrawals except their withdrawal processing time is kinda long (4 working days).

7Sultans casinos has changed hands several times over the past few years, before finally landing in the hands of the DigiMedia group, who now command a very large percentage of the Microgaming download-based casino market. This has had several disadvantages for loyal players, such as increased pending time for withdrawals, and the loss of flushing upon request for everyone except VIP players.

It is also now very likely that 7Sultans will shortly withdraw from the UK marketplace, along with its sister casinos - Platinum Play, Fortune Room, Vegas Palms, Euro Palace and Royal Vegas. This is a great loss for us, as I have long enjoyed playing their freeroll slots tournaments including the weekly "Moolah Monday" and "Fortune Friday" tournaments on Tomb Raider and Thunderstruck2 respectively, plus the Power Play series of 12 hour games, and the all-weekend "777 Blingfest"

Players from other countries should sign up to all of these casinos if only to take advantage of these free slots tournaments, even those who have never deposited are able to enter these games and stand a chance at some free wager-free winnings to withdraw or play at the casino!

As with the vast majority of these Microgaming download casinos, deposit and withdrawal options are plentiful and even with the mandatory 24 hour reversible period enforced by Digimedia, the withdrawal time to e-wallets remains competitive. Support have been helpful whenever I have needed them, and overall, I found them to be a great alternative to my favourite 32red group.

I'm honestly gutted that this group are supposedly to leave the UK very soon, though I am yet to actually receive an e-mail informing me of this from any of the casinos in this group.

I'm also unhappy that only VIP players are able to request a flush - that is, your withdrawal will no longer show within the client as reversible, and will instead be sent to finance to be processed ASAP rather than the usual pending period.

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