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24Casino

Item: 24Casino
Rating: 9.5
Author: Bojan J.

Our Rating CasinoRank

9.5/10

CasinoRank

Player Rating 250 reviews

9.3/10

250 reviews

Complaint Response 9 complaints

17 hours avg. 9 complaints

AskGamblers Quick Overview

Editor’s View

24Casino gives you instant access to top-rated games on a user-friendly platform. You’ll be able to access 24/7 live chat if you ever need support and there’s a good variety of bonuses and promotions available. If you decide to become a more active and devoted member, you’ll receive VIP treatment and a bigger selection of bonuses, promotions, and gifts.

Bojan J.

What we like

Excellent selection of games
24/7 live chat
Multiple payment options

What we don’t like

Multiple country restriction

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

24Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.24casino.com/

Established

2024

Licences

Curacao Gaming Control Board, Estonian Tax and Customs Board

Company

DAMA N.V. Casinos

Affiliate Program

Hive Affiliates

Languages

English, Finnish, Norwegian, German, French, Spanish, Italian, Portuguese, Estonian, Arabic

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile

VIP / Loyalty Program

VIP Program, Loyalty Program

Social Platforms

X, Telegram

General Information about 24Casino

24Casino is an online casino site packed with the latest games and jackpots. You can complete a simple registration form to get started, and the casino supports multiple languages.

The casino is mobile-friendly, so you can enjoy your favourite games on the go. Most devices are supported if they have a mobile browser. We’ll discuss which games are available as you read through our casino reviews.

Once you’re a member, you can also check out our VIP program. There are several VIP Rankings which can earn you exclusive rewards and perks.

Deposit Methods

Visa, MasterCard, Maestro, Paysafecard, Rapid Transfer, Skrill, Neteller, Jeton, MiFinity, eZeeWallet, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, AstroPay Card, Payz, Interac, MuchBetter, Neosurf, Flexepin, Trustly, Pay4Fun, Pix, CashtoCode, SkinsBack, Revolut

Minimum Deposit Amount

€20

Deposit Fees

Yes

Withdrawal Methods

Bank Wire Transfer, MiFinity, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, Payz, Interac, AstroPay Card, Visa, MasterCard, Trustly, Skrill, Neteller, Jeton, eZeeWallet, MuchBetter, Pay4Fun, Pix, Flexepin

Minimum Withdrawal Amount

€40

Withdrawal Fees

Withdrawal Limit

EUR 50,000 per week, EUR 150,000 per month

Currencies

Euros, US dollars, Norwegian kroner, New Zealand dollars, Canadian dollars, Australian dollars, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, Swiss francs, Mexican pesos, Brazilian reals, Chilean pesos, Peruvian nuevos soles, Kazakhstani tenges

Verification Speed

0-1 hour

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-24 hours
Crypto Currencies 0-1 hours
Bank Transfers 7-10 days
Card Payments 1-5 days
Weekend Cashouts Yes
Progressive Jackpot Wins Paid In Lump Sum

Payment Information and Options at 24Casino

You can fund your account in several ways, and the minimum deposit and withdrawal is €20. Before you can withdraw, you will be asked to complete the verification process. The casino will write to you with full details.

You can withdraw up to €50,000 per week or €150,000 per month. However, if you have earned a VIP status, there may be exceptions to these limits, and progressive jackpots are always paid in full.

The maximum profit on all casino games within a 24-hour period is capped at $100,000, which means any excess wins will be forfeited, excluding progressive jackpot winnings.

Game Providers

1x2Games, 4ThePlayer, BGaming, Bulletproof Games, Habanero, Hacksaw Gaming, Iron Dog Studios, Kalamba Games, Nolimit City, Peter & Sons, Play'n GO, Pragmatic Play, Push Gaming, Games Global, Quickspin, Red Tiger Gaming, ReelPlay, Relax Gaming, Wazdan, Yggdrasil Gaming, Amusnet (Former EGT Interactive), Evolution Gaming, Oryx Gaming, Kiron Interactive, Mascot Gaming, GameBeat, Gamzix, Belatra, Spribe, Playtech, Thunderkick, GameArt, Holle Games, Endorphina, 1spin4win, 3 Oaks Gaming, SmartSoft Gaming, Avatar UX, NetEnt, Mancala Gaming, HungryBear, Big Time Gaming, Blueprint Gaming, AceRun, Amatic Industries, Boomerang, Booming Games, Fazi, Four Leaf Gaming, Gamomat, Playson, Reflex Gaming, Swintt, BitPunch

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Yes

Game History Feature

Yes

Games at 24Casino

You can access thousands of games, including the latest online slots and progressive jackpot slots. You’ll be able to choose from many different game providers and studios which are available individually, via the drop down menu in the games lobby. You can also use the search bar to find your favourite games.

The casino has a selection of table games, which means you can enjoy versions of blackjack, roulette, online poker and other popular games. If you prefer the thrill of a live casino, the casino has games from the likes of Evolution Gaming,

You can join the dealers in rooms that are open around the clock. These games are being streamed in real time, so you can bet and interact with the dealers and other real players.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

24Casino’s Commitment to Responsible Gambling

The casino is a responsible gambling operator, and once you are registered, you’ll have access to a personal limits feature. You must contact support to activate the limits on your account.

You can set deposit limits, loss limits, and wager limits, which limit the amount you wager over a set period of time. You can also set a session limit, which will limit the amount of time you spend gambling. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account. You can set the limit from a period of 6 to 1000000 minutes.

If you need to take a break, you can use the cooling-off period, or you can set a self-exclusion if you need something longer. You can also self-exclude by request, which means you can email the casino to ask for a self-exclusion, and they will activate it on your account.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Yes

Support Languages

English, Finnish, German, Norwegian

Customer Support at 24Casino

Whenever you need help, you can contact the casino and the fastest option is live chat. You can enter your name and email address and choose from five different languages. Initially, you’ll be greeted by a chatbot who can answer commonly asked questions, or you can ask to speak to someone if it's more complex.

We asked to speak to an agent to test the level of support here and are happy with the outcome. We were transferred immediately to someone who could help, and there were no queuing times. The agent was friendly and responsive, and they were also available 24/7.

If you want any additional support, you can email the casino at any time or use the online contact form found in the support section.

Suggest an edit

Complaints

Read the complaints other players have left for 24Casino. Learn more about complaints.

Show all complaints

Submit complaint

24Casino - Account inactive deposit stuck in casino

Hello. Made Monday deposit 50 euros with skrill. Wanted to start playing. The site wanted that i make kyc verification. So i did it.

When i tried to log in again then site told that my account is inactive.

Wrote support lot of mails but nobody replies me.my 50 euros is stuck in account and I cant withdrawal it.

Would be nice if casino is transferring my money back from casino account.

Resolved

€50

24Casino - Deposit 120 not credited to my acc

My account was verified. I deposited 120 via payid on 8th I sent screenshot of the transaction as per instructions from casino.

The money was never credited to my account.

I had emailed their support as they have no live chat for those who haven't made a deposit. They advised the payid transaction had failed. I've been using payid for over 5 years and I have never had a transaction fail.

I messaged my bank in morning they advised that it was too early to confirm if the transaction failed or not. They told me to allow 24 hours. I waited till 72 hours instead, the bank sent me a response 12/11 saying the transaction had gone through successfully. I emailed case straight away. It's been nearly 30 hours with no response. They advised on their site that they 24 hours support but they don't seem to want to help me. They were very quick to respond when they advised me that failed and told me to contact my bank. They advised me that the recipient would not be able to confirm that the transaction failed so quickly they would have needed 24 -48 hours.

It's strange why they don't have live chat for first time depositors. This is the only casino I've used that does not have live chat to assist and address concerns of first time depositors.

Please see screenshots of my transaction and conversation I had with my bank about the transaction being successful.

I joined this casino because they are a trusted casino. I've been online gambling for 10-15 years and I've never had to make a complaint, not once in that time. Thank you AskGamblers for having a service that helps advocate for the customer.

Oh thank you for writing that article about my big win few years back. :)

Resolved

$120

24Casino - Not verifying my account and also not giving my withdrawals

Hi AskGamblers Team,
I start playing on 24casino site after recommended by your site and reviews. But they are nkt giving my withdrawals. I withdraw my funds 12hrs ago. They are saying me that they have to verify my account but i already uploaded my documents for verification 12hrs ago. They also not verifying my account and also not giving my withdrawals. Please help me in his matter.
Thanks

Rejected

24Casino - Closing my account without reason and with it my winnings also gone

I found this new casino and was excited about it. I made a couple of deposits and used the welcome bonus. On my last deposit I didn't use any bonus and my balance was over €200 when I was kicked out of the site in the middle of a game. I tried to log back in but got a text saying my account had been disabled. I contacted customer service by email and they said my account had been re-evaluated and then closed. I didn't get any reason for this. I have played at dozens of casinos and this has never happened before. I think this is really unfair.

Resolved

€65

24Casino - Deposite is stuck

Hi, I made a deposit of 30 euros to 24casino on March 17th, but as of today, the money has not yet been credited to my game account. I have contacted support and customer service, but I have not been informed yet. I would like to get my money back. The money has been deducted from my bank account and so far the money has not been refunded to my bank account. It is not normal to have to wait weeks to make deposits. I would not recommend it to anyone.

Resolved

€30

24Casino - Withdrawal rejected but bonus was wagered

Hello,

I used a welcome bonus from AskGamblers on 24Casino.com.

I made deposit of 200 euros. I completed the wager and won 500 euros. Than information showed that funds are now withdrawable and not locked by the bonus anymore.

I played slots until I reached 3800 euros and than made withdraw of 3800 euros.

After a time I returned back to my casino profile to check the withdrawal process and my withdrawal of 3800 euros was rejected, and my balance was only 200 euros.

I contacted Casino Live support and they said that the max bonus from free spins is 200 euros, but I never used free spins, and free spins on my account are still not activated.

I have verified the account.

Resolved

€1000

24Casino - Withdrawal still in progress after 14 days

I requested a withdrawal on November 3rd totalling 150Euros. My account is verified and I've previously withdrawn to the same bank account.

Since then, the withdrawal has been stuck 'in progress' on 24Casino. I've contacted the LiveChat several times and received conflicting responses, telling me there is a technical issue and that they've forwarded my case to the right department as well as that the payment is processed from their end and that it must be an issue with my bank.

Now the support says it has been forwarded to some department and that they'll be in contact, it has been over a week since they've claimed that. i've not received any follow-up email or confirmation that the case is being reviewed. Quite frankly it feels like the support is just deflecting and nothing is actually being done.

Attaching chat transcripts here.

Resolved

€150

24Casino - Unfair max win from a bonus

Hello!

I've played in 24Casino and one day I joined their Telegram channel where sometimes these "bonus drops" (5e vouchers without deposit to the fastest ones) and special deposit bonuses are given. I used their 200% deposit bonus with a code "20PLAY60" and started to wager the bonus. In the message where this bonus was offered, the only thing regarding any terms was a line "Bonus T&Cs apply" and I thought that in the terms section line "Unless otherwise stated in specific Promotion Terms and Conditions, all winnings obtained from any deposit bonuses are capped at €/$5,000 or currency equivalent." matches to my case.

I played games and eventually got my first ever max win. My balance were close to 7000 euros and right begore the wagering requirement was completed, my balance were 6800 euros. But then, after the wagering requirement was done, by balance dropped to 200 euros. I was shocked of course and asked about this from a live chat, because I had earlier checked the information from live chat that is there cap win in this bonus, and I was told that that there isn't and that the 5000e normal bonus terms condition is used (I have a screenshot of this conversation). Then later when contacting the live chat, I was told that previous customer servicer had made a human error and I was told with a screenshot of a section "Telegram Bonus Drop" that this rule applies to my bonus where a line "Unless otherwise stated, all Bonus Drops are subjected to a Max Win of 2x value of the bonus drop" was highlighted.

I tried to tell the customer servicer that bonus drops and deposit bonus offers are two different things, as bonus drops are free vouchers whereas deposit bonuses require a deposit to be made. The terms they used in my case also stated that all bonus drops are subjected to 50x wagering requirement but my 200% bonus had a wagering requirement of 40x. Lastly, the Telegram Bonus Drop section says that Bonus Drops are subjected to max win of 2x of the value of Bonus Drop. So, if these rules had been followed in my case, the balance should been dropped to 80 euros, as 40 euros were the bonus amount of the bonus multiplied by 2, but my balance was reduced to 200 euros. The outcome was that the management is clear of this case and I cannot do anything.

So the way I see this case is that the Telegram Bonus Drop section from the terms page is used in my case, but the terms stated in that section doesn't match to my case. Then again, no additional or deviating information was given about the 200% deposit bonus so that I could knew the actual terms of the bonus. Lastly, if the live chat even confirms that there are no specified max win for the bonus I used and that general bonus terms are used, how could I know the terms of this bonus if the live chat doesn't even know any special terms to this bonus?

I feel bad and mislead as this is my first time ever writing this kind of complaint. I would have been happy with the 5000e cap win which can be found from the terms, but I cannot accept the 200 maximum win because I couldn't see or know this kind of restriction beforehand. And also the decision to use Telegram Bonus Drop terms with different conditions than explained in the site is not fine for me, as in this case I can't check the actual and correct terms of the bonus anywhere.

Lastly, I took screenshots of both bonus drop message as well as deposit bonus offer messages from the Telegram channel to show the difference within these two (because bonus drops are clearly advertised beforehand with a bonus drop alert message whereas deposit
bonuses are advertised just like a normal bonus offer) and also showing that no special conditions was given to the deposit bonus. I will attach these pictures as well as the conversations with the live chat hoping those give additional value for this case. After loosing the 6600 euros, I feel myself heartbroken as no compensation was even offered to understand my feelings, but I still hope this case progresses forward in a good will.

Sincerely,
Alex Heikkinen

Resolved

24Casino - Money still on the Casino Account Account closed due to administration decision

Hi,

I still have 3.400 Euro on this Account. It's an active Casino Bonus with 2.400 euros left to wager.

They closed it without any notification or any reason given.

When I asked why, they said "administration's decision" - They could close my Account anytime they like after I finished the wager and withdrew my winnings.

I will not accept if they offer me to get my deposit back, because this would be simply stealing the rest of the money from me - since at least 1.100 Euro is 100% converted money.

Right now they are withholding my potential winnings from me, without me breaching any Terms.

I need Help in this Case. I would really appreciate if Askgamblers would take a look into this matter.

Thanks.

Resolved

€3400

Complaint Statistics

Resolved 8

Avg. Amount $ 653

Avg. Complaint Duration 3 days

Avg. Response Time 17 hours

Review this casino

Share your thoughts with other players

Player rating

9.3/10 ● 250 reviews

Top reviews from our players

Hallo565

9 months ago

10/10

Really professionell and fast desposit and wager options. Also the freespins and desposit bonus are uncomplicated. Wish found this Casino Wälder. Glad to found 24casino

Dear Hallo565, Thank you for the feedback! So glad that you appreciate our fast payments, this is something we constantly work on optimising :) We are glad you found us too and wish you best of luck on the games!

24Casino 6 months ago

Brake79

9 months ago

10/10

Lots of exciting jackpots to be won. Their support team is wonderful and timely. Lots of exciting new games to be played daily. Can’t wait to see what’s next.

Dear Brake79, Thank you for the review! We really appreciate the kind comments related to our Support team which I will pass over to them. We can assure you that we have lots of exciting things coming up, so keep an eye out :)

24Casino 6 months ago

Godmother_69

9 months ago

9/10

Good game chooce, lots of slots and campaongs are awesome. They offer great deals to new players also. Payouts are quick and easy. You can find many things to play

Dear Godmother_69, Thanks so much for the feedback. So pleased that you enjoy the choice of games, which we are constantly expanding, and the deals for all of our players :) Have a great week ahead!

24Casino 6 months ago

Bibi221

9 months ago

10/10

Everything. A lot of slot games.👌Many bonuses. And they got a 24 live chat, you don't have to wait a long time till somebody answers you. Everything is great

Dear Bibi221, Thank you for the lovely review! It's brilliant to hear that you are such a fan of the site, and the large game selection/bonuses :) Wishing you best of luck on the games.

24Casino 6 months ago

Johan78

9 months ago

10/10

Great casino overall, fast withdrawals and deposits. Great customer service, awesome VIP program. Huge variety of games, new games added all the time. Never had any issues, and have been playing there quite a bit. Can highly recommend to all fellow gamblers.

Nothing really, it's been smooth sailing during my time spent at 24Casino. Honestly, for nothing negative to say... Maybe the bonus wagering requirements are a bit high, but on the other hand, the bonuses are frequent.

Good morning Johan78, Thank you for recommending us! You are right, we need to add wagering on the bonuses in order to allow us to give them more frequently :) It's very good to hear that you enjoy the fast withdrawals and regular game updates. Wishing you a great week ahead.

24Casino 6 months ago

Mayson2112

9 months ago

10/10

I love slots and this casino has a lot of them. Every time if find something new, especially enjoying Amusnet and Amatic providers. I won x1200 on Legacy of Dead and the money came in 2 hours, no unfixable issues were spotted.

Dear Mayson2112, Thank you for the review! Congratulations on your win and it's great to hear that the winnings were with you in 2 hours :) We are constantly releasing new games so best of luck on the slots

24Casino 7 months ago

CannaBudda

9 months ago

10/10

Great support, always there when you need help! They pay out fast, and the overall layout is very nice. I like the choices of games they offer as well. Doing a nice job. Keep on going. So far, my favorite Casino.

Dear CannaBudda, Thank you for a lovely review! We are so happy to be your favourite casino :) wishing you many more speedy payouts and best of luck on the games.

24Casino 6 months ago

Paka

9 months ago

9/10

This casino has been nothing but great for me, lots of free no deposit bonuses, fast reply for the agents, they are always willing to help, and not brush you off.

Good afternoon Paka, Thanks so much for the great review! We are glad you enjoy our frequent no-deposit bonuses :) and we will pass the compliments on to our customer support team who try their best to keep each customer happy. Have a great week ahead!

24Casino 6 months ago

Ansekb

9 months ago

10/10

These are some good games, good bonuses, and free spins. Good customer service and easy to find your way around the site. I will recommend you to others. 🙂🙂

There is nothing bad. Maybe there could be some more free spins so that all bonus codes could be used by more people 🙂🙂🙂

Dear Ansekb, Thank you for the feedback! It's really good to hear that you enjoy the casino, bonuses and customer service :) Wishing you best of luck on the slots

24Casino 6 months ago

0648279275

9 months ago

10/10

It has so many bonuses and free spins. I enjoy receiving gifts. It has a variety of slot games to choose from. The winnings are real and cashable. We also get cashback.

Hi 0648279275, Thank you for the great review! So pleased that you are a fan of our bonuses and gifts, we really try our best to ensure all of our players are rewarded :) Wishing you a great week ahead!

24Casino 6 months ago

24Casino News

Read all news about 24Casino, check for updates and stay tuned for exclusive bonuses.

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