22bet Casino

Unexpected problem with Wallet ID

1. Introduction and Background
I am filing this formal complaint against 22Bet Casino regarding the unjustified freezing of my funds and an impassable verification process. I registered my account on February 22, 2026. From the outset, I explicitly waived all welcome bonuses to ensure my play remained unrestricted by wagering requirements—a fact confirmed by the casino’s support team (see attached transcripts).

2. Account Activity and Initial Compliance
During my initial period of play, just only on a Live Roulette, I maintained a positive balance and successfully executed two withdrawals to my original source of funds. No problems at all . At that stage, the casino’s support was responsive, and no compliance issues were raised.

My current balance stands at approximately $1,000 USD.

3. The Verification Deadlock (KYC/AML)
The issue arose when I attempted to access my account to continue playing and found it restricted. I was requested to undergo an additional KYC process, including the submission of identity documents and selfies, all of which were provided promptly.
However, the Security Team has since entered a repetitive and logically flawed cycle, requesting the following:

"Provide us with the screenshots from the site or app where Crypto currency deposits were bought."

4. Technical and Legal Arguments
I have repeatedly clarified to 22Bet Security that the source of funds is a non-custodial "Trust Wallet".
• Nature of the Wallet: These wallets are decentralized and anonymous by design; they do not hold personal data.
• Source of Funds: The crypto assets were purchased with cash at a physical point of sale, not through a centralized exchange (CEX) or website. Therefore, the requested "purchase screenshot" is a physical and technical impossibility.
• Evidence Provided: I have submitted the full blockchain traceability (Transaction IDs) proving the funds originated from my wallet.
• Arbitrary Rejection: The casino summarily dismissed this evidence, stating: "Screenshots from the etherscan website are not accepted for verification."

5. Grounds for Complaint
The casino's refusal to accept blockchain evidence—the only objective proof for cryptocurrency—while demanding non-existent documentation from a decentralized wallet, constitutes a procedural deadlock.
Furthermore, 22Bet does not explicitly state that users are prohibited from using non-custodial wallets (like Trust Wallet), nor did they flag this during the initial deposits and withdrawals.

6. Desired Resolution
I request the assistance of AskGamblers to mediate the following:

1. Restoration of Access: Immediate access to my legitimate funds ($1,000 USD).

2. Verification Completion: Recognition of the blockchain traceability provided as valid proof of ownership, given the decentralized nature of the wallet.

3. Account Normalization: The right to continue playing without further discriminatory questioning regarding my choice of a standard, legitimate crypto wallet.

62h left

$1000

My account balance

My account balance is 46800, and it has been over two weeks since I have been trying to make a withdrawal.

Whenever I attempt to withdraw, I receive a message instructing me to contact security via email. I have already sent an email, but have not received any response until now.

I would like to verify my account and successfully withdraw my funds. My email address is already linked to my 22bet account.

Please assist me in resolving this issue as soon as possible.

My username is

1552246903

Thank you for your attention.

Took my money and never added it to my gaming account

₦46861.6

My name is < removed >

My 22bet id is : < sent to the casino >

I have deposited rs 500 through UPI on 26 December 2025 and they still don't added money in my account and. My payment query is still active. I don't know what to do. This guy are always telling me that they will add my money soon now I don't believe them because it's almost 1 month and no update from them and their Customer service is so bad. I hope askgamblers will help me. And I need a compensation from them for wasting my 1 month

Don't want to pay my withdrawal at verificated account

₹500

Hello, my name is Tsvetelina, account number 1455589055. I had registered at 22bet at 13.11.2025. At the same day, i won 24 000 BGN. I had requested withdrawal, they want from me selfie with id and conversation, just selfie and ID card. I provided them everything in 1 hr. The next day, they wanted from me document for a LACK OF GAMBLING ADDICTION. For first time i see that requirement. I provided them with that document from medical specialist. Waited 4 days to check it the document was half page , and after that they told me my account is verificated. At 17.11.2025 11:38, i made 6 requests for withdrawals of 6x 3 900 BGN via Sepa Transfer , and they were in status Approved . After that , till now, the money are not transfered and completed and the status wasnt changed. I contact with the support every day till now and please them to check what happens, because usually the sepa transfers goes in 24 hrs. They told me that everything is OK, just need to wait maximum 5 days. At friday 21.11.2025 i asked them what happens, they told me that the term is 7 days, not 5 days ... Nevermind. I please them to open some case, because it is not normal to wait so much, and after that they told me that they opened a case for their financial department and to contact them 12 hrs later. I contacted them at every 12 hrs, but they told me that there is no any answer, till now, still dont have an answer. Today i start to emailing, chatting and seraching contact to all of their departments, they just do nothing, only tell me to wait wait wait. These money are a lot of money for me, i dont know what to do, for first time i see such a manners. They are rude, they dont answer me or if they answer me they do it with ready answers, that dont correspond with my question. I am worried, i am stressed about this case, dont know what to do - feeling robbed, scammed, feeling like a begger because i just want to withdrawal my money.

Delaying to pay out 652000 INR

лв.24000

Dear Askgambler team,

I recently started playing in 22 bet and amassed around 650000 inr by playing multi bets. Today i tried to withdraw money and it asked to send identity documents to security team.

So I have immediately sent Aadhar card and pan card as my identity documents.

99% of my deposit is done via icash and I rarely use crypto.

They asked me send the crypto deposit transactions along with the profile screenshot .

I have sent them details of my little binance transactions along with profile screenshot.

They keep on asking the same document again and again and I have sent them more than 6 times.

This is really frustrating and I have never heard if any casino is asking such documents.

Despite providing ALL requested KYC documents, my account verification is unnecessarily stalled with new, unreasonable requests to delay the process further.

I am attaching all the documents here for your reference.

Kindly assist me on this matter.

Regards,

Sujata

Deposit 4995 INR not credited despite of continuous follow-up

₹65000

Dear AskGamblers,

I have deposited INR 4995/-through UPI to the payment details provided by the casino on 16/10/2025, but it hasn't yet been credited to the game account. Despite contacting casino customer service many times through their chat, call, and email issue has not been resolved. Getting the same copy-paste messages.

Bots are replying by using a Human name in chat. I have attached the conversations of chat.

Don't want to raise this issue in public, but I am helpless because the issue was not properly addressed by the customer service specialist of the casino.

Below are the details of the payment

UTR No.: 003588606965

Transaction Date: 16/10/2025 07:23 AM

Transaction Amount: 4995

UPI Method: UPI by Paykasam

Receiver Name: Lotus Events and Productions

The above details were provided at the time of deposit.

I have attached all the required documents.

Like my up-to-date bank statement (password to open us PRAM2502), UPI transaction slip, and payment history

@askgamblers, kindly verify and intervene, and resolve this issue.

Thanks n regards

Unpaid withdrawal of 15300 USDT or 13550EUR because 22Bet asking for new deposit

₹4995

Hello,

I am filing a complaint against 22Bet regarding an unpaid withdrawal of 15300 USDT or 13550EUR.

• Account email/ID: [email protected] / 1225988603

• Deposits made via BinancePay:

1. €100.07 - 117.57 USDT

2. €349.98 - 411.08 USDT

3. €349.98 - 411.08 USDT

4. €939.95 - 1104.04 USDT

5. €1,680.40 - 1973.18 USDT

6. €1,680.21 - 1973.18 USDT

7. €4,200.52 - 4932.94 USDT

All deposits were made directly via BinancePay, therefore there is no blockchain TXID. Instead, I provide the official BinancePay Order IDs and Merchant References, together with screenshots from my Binance account.

After building a balance, I requested a withdrawal of 13550EUR or 15300 USDT via TRON (TRC20). The withdrawal attempts were repeatedly rejected, and when I contacted support, he was told that I must first make a new deposit and place bets before they would release my funds.

This is an unfair and unacceptable condition. A withdrawal must not be tied to making additional deposits. I have already deposited significant amounts and provided all verification documents.

To support my complaint, I am attaching:

1. BinancePay deposit screenshots (Order ID + Merchant Ref).

2. Screenshots of rejected withdrawal attempts.

3. Chat transcripts with 22Bet support where they demand a new deposit before allowing withdrawal.

I kindly request AskGamblers to intervene and ensure that my rightful withdrawal of 13550EUR or 15300USDT is processed.

Thank you for your support.

Best regards,

Withdrawal of 1000 EGP under review for over a month funds not received

€13550

Hello AskGamblers Team,

I am filing a complaint against 22Bet Casino regarding a withdrawal issue that has been unresolved for over a month.

- Account number: 1342781197

- Registered name: <removed>

- Email linked to the account: <removed>

- Withdrawal amount: 1000 EGP

- Withdrawal request date: 07/08/2025

On August 7, 2025, I submitted a withdrawal request of 1000 EGP. Since then, every time I contact support, I only receive the same reply: "Your request is under review." This has been going on for more than one month without any progress.

I even provided the casino with my official transaction statement, which clearly shows that no funds have been received. Despite this, I still receive the same repeated response with no proof of any actual payment.

This situation is unacceptable. As a customer, I have the right to receive my funds without unnecessary delay.

I kindly request that the casino provide the following:

1. A clear explanation for the delay.

2. Official proof of the transaction (Transaction ID or payment reference).

3. Immediate release of my withdrawal of 1000 EGP.

I am attaching evidence, including my transaction statement and screenshots of the casino’s responses.

Thank you for your assistance in resolving this case.

ج.م.‏1000

Complaint Statistics

Resolved 212

Avg. Amount $ 2,192

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

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