General Information About 22bet Casino
If you frequent online casinos, chances are you are already familiar with 22bet. It’s owned and operated by TechSolutions Group N.V, who run several other big, highly rated casinos. They also own gaming licenses issued by several countries, allowing them to accept players from a wider range of territories than if they only had a single license.
22bet’s player reviews are highly positive, and the casino sits at an 8.8/10 score. Players praise the casino’s layout, ease of navigation, and overall smooth performance, all of which I can agree upon. There’s also praise for the provided responsible gambling tools, which I’ll touch upon later in this 22bet review.
One common downside for most players, myself included, is the wagering requirements on the first deposit bonus. The casino requires you to wager the bonus funds 35x within seven days. That’s way too short of a timeframe to complete such a task. Most casinos give you up to 30 days to complete wagering requirements.
So, that welcome offer? I got 30 Free Spins on my initial deposit, and my funds were 100% matched up to €300. That’s after I completed setting up my account, which I initiated by connecting my Discord account and choosing euros as my currency. I really like how this casino gives you different options for the sign-up process, including a phone registration via text message.
But the bonuses didn’t stop there. As part of the 22bet Casino welcome bonus I collected during sign-up, my next three deposits were also eligible for matched bonuses and Free Spins. All these bonuses come with 35x wagering requirements that you need to complete within seven days after receiving a bonus, so not ideal timewise, but I noticed that bets placed in the 22Games section counted twice towards my wagering.
Payment Information and Options at 22bet Casino
The minimum deposit at 22bet Casino is €10 for all payment methods. While I had to select my currency at the account creation step, I wasn’t locked to a singular deposit method, and I could choose between using my debit card, several e-wallet services, bank transfer through a variety of platforms, and even the prepaid PaysafeCard.
Crypto fans can choose between 25+ currencies to make deposits at this casino, from the mainstream ones to the more obscure like DigiByte and Algorand. Crypto deposits are very easy, as you only need to scan a QR code to confirm your payment.
Aside from a very long list of supported currencies, another upside of 22bet Casino is that they do not incur any fees for deposits and withdrawals. You need at least €10 in your account to initiate a withdrawal, with a standard 24-hour processing time for withdrawal requests. Of course, e-wallets and cryptos are the fastest options for getting your winnings into your account.
The payouts are processed 24/7, including weekends. When I initiated my first withdrawal from 22bet, their customer support team reached out to me to complete the verification of my account. If you complete the KYC process beforehand, it will speed up the withdrawal process.
Customer Support at 22bet Casino
Getting in touch with the customer support at 22bet casino is possible through several points of contact, the fastest being the live chat and phone, of course. You can also fill out a form or send an email to one of several dedicated addresses, depending on your query.
As expected, the casino offers 24/7 customer support, and there’s a pretty comprehensive FAQ section, so players have plenty of ways to resolve their issues.
When I tested the live chat for this 22bet review, I was greeted by a chatbot capable of answering simple questions. The chatbot offers you a list of questions related to your initial query, basically navigating you through the support process. At any time, you can hit the “Contact operator” button and get redirected to a support representative.
I never had to wait more than a couple of minutes to initiate these chat sessions. I found the support team at 22bet very responsive and knowledgeable. They can also accommodate non-English-speaking customers, which makes sense considering the website is available in several dozen languages.
Email responses were slower, as expected, but I got a reply within 24 hours of sending a message.
Games at 22bet Casino
Visiting the 22bet homepage makes it clear that this is a betting site, first and foremost. But that doesn’t mean that it lacks in the casino department. Quite the contrary! I found thousands of games by dozens of respectable game providers like Endorphina and Spinomenal, but also some lesser-known providers.
The options are there, and they may seem overwhelming at first. To get around, you can use the search feature that’s, unfortunately, not a real-time one, making it not ideal when that game’s name is on the tip of your tongue.
Other options for searching are a list of game providers and filters that are used to show the latest, hottest, or jackpot games.
Once you’re playing a game, you’ll find some interesting additional controls. From the game’s page, you can add it to favourites, switch between demo and real money play, or switch it to a separate window if you’re on desktop.
There’s also a cool feature that lets you play two or even four games at the same time, within a single browser window. As someone who likes to try - and then play - several games at once, I really appreciate that 22bet implemented this.
The games list doesn’t end on slots. Poker and bingo are two prominent sections of this online casino, as well as the big live casino side with hundreds of games to choose from. 22bet also has some exclusives, located in the 22games menu. These are also the games you’ll be spending your Free Spins on whenever you score a bonus.
22Bet Casino's Commitment to Responsible Gambling
Modern casinos put a lot of effort into their responsible gambling tools. Nowadays, players expect a variety of ways to control their bankrolls and time spent playing slots. When it comes to 22bet, there are just the basics on offer - account cool-offs and self-exclusion.
It’s also possible to temporarily disable depositing. When requesting deposit limits, you can set the value to zero and, automatically, your ability to deposit funds into your 22bet Casino account will be revoked for six months. All other features of the casino remain the same during that time, though.
You need to contact customer support to set up any of these responsible gambling tools. They can also assist players who believe they can’t control their gambling by pointing them towards professional support groups and setting up any guardrails on their accounts.
Granted, I’d prefer if 22bet had more tools at players’ disposal, primarily session and loss limits. I would’ve also preferred if the responsible gambling tools were integrated into the player account settings. While the customer support was very quick in setting everything per my request, I prefer the immediacy of having direct access to deposit limits and other tools.
Players appreciated the website's user-friendly design and easy navigation, allowing them to find matches and betting options quickly. The fast payouts and responsive customer support, particularly from VIP managers, were also frequently praised.