21 Casino

Good selection of games and providers. Thats about all.

Terrible customer service. Slow withdrawals and lack of communication.

Great casino. Website looks great. Good variety of games.

Withdraw times are just too long. I've read all the comments above here and the processing time should not take that long. With Leovegas for example I withdrew money at night and the next morning it was processed. The day after It was on my account. I know its very hard for gamblers to wait 2 or 3 days for their withdraw to be processed. Most of the time they reverse it and lose it. There is no chance in the world that you have to take 48 hours to process the withdraw. I know its just a trick, a nasty one but a smart one, business wise.

Taking money is instant but giving money takes days. 24 hours is acceptable. 48 hours is too long not to mention the documents verification. Fix this and 21casino gets 10 stars from me!

Saw a video on youtube and started playing. Good site, nice layout and everything is easy to find. Had a question and was suprised about the fast, friendly help i got from the support staf.

Had a win and cashed out. Ofcourse they asked for verification, sent my details and had to wait 2 full days for it to be processed. In my opinion this takes way to long!

Same as verification process, the withdawal process take an extremly long time, they have a pending time of 48 hours. Me, being a true gambler at heart this is very dangerous. Proven by a big loss while waiting on acceptance. This is something i defenitly do not like and scares me off of playing anymore on this website.

I hope they speed up the whole process! And my advise to you: if you are a true gambler be very carefull of playing on this website!

Good contents
Lot of different games
Great support chat

Extremely long verification process
Long withdrawel times. Something that really puts me off.

I signed up to 21casino through Rocknrolla's link. There are plenty of various slots to play on this site and good game play!

The verification process took almost a week and another week to process my first withdrawal!

I have been playing on 21Casino site for almost a year, and during my time play, a good few times, I have won a few grands on each occasion, but because of the very slow withdrawal process by the casino, I have ended up to loose all the monies I have won as a gambler every time!!! I believe this is not a professional practice by the casino to keep your money for such a long time as 3-4 days to make you play and loose the money back to the casino!!! Also, you can not lock your winnings during the very long withdrawal time by the casino and as gambler you always loose your winnings!!! Very un-ethical by 21casino!!!

Also, I have a few times received emails about bonuses being offered, but every time I have deposited on the same day (before 12am), never received the bonus and after contacting the customer service, they are just saying sorry and telling you the bonus is not available any more after only a few hours receiving the email promotions!!!!

Because of the very slow withdrawal process and other bad practices by 21Casino, I have now decided to stop playing on 21Casino any more wand will close down my account there. I definitely will not recommend this casino site to anyone!!!

Hi, just wanted to say as a new player I have found 21 casino a little discouraging, don't get me wrong 21 casino is a great site for playing games but I feel let down by the way there verification system works.
I joined this site because I liked the way it looked and thought I would give it a try.

I won £200 then decided to cash out I was then asked to very vacation of my Id which I happily sent via email.
I then was notified it would take up to 48hours for verification of my documents, this was on the 20/08/17 I even spoke with online chat I had been reassured they had indeed received my documents. After a day or so I reverse my £200 and won £700 and banked winnings after checking next day if my winnings had moved from pending and found it still pending I once again reversed my £700 and the won £1,100 which I was very pleased with, all in all I waited for my money to be sent to my bank and ended up reversing it as it was still pending and ended up losing it all I strongly agree if I did not have to wait so long and still waiting for verification as from today date which is 24/08/17I would have not ended up losing my winnings.
Username BLESSED2017
kind regards

Not been given the chance to cash out my winnings

Very slick site, great graphics, easy gameplay. Used them because of rocknrolla, and was easy to sign up and good bonus deposit offered.

The verification time period and withdrawing funds is prehistoric.

I requested to withdraw funds over 48 hours ago, have submitted the documents they requested (which no other provider has ever asked me to do), and still have not had the request approved.

Are they just trying to hold onto players' funds longer? This seems a very bad practice.

I only won a very small amount, I just want my money. They accepted my deposit without any 'verification' but do not want to return funds now.

My username is mikihood

The casino was fun to play in and a great variety of games, the live chat is good BUT

Verifying the account took longer than 48 hours. I have now lost all of the $12,000 I won. If I could of just withdrawn it I would be fine even if it was a temporary hold. I understand that 21casino is a business but they are not sincere. They said it takes maximum 48 hours. I'm very upset and won't be playing again due to this dishonesty. What do you expect a gambler to do if they can't withdraw the money? Look at it on a website? 21 Casino you could be better and I've been ripped off due to a policy not followed. I will look in fine print and see what I can do about it.

User name : Sjreaper

Great range of games, high quality site and live support is 10/10 especially Bob. Came here from Rocknrolla. Sorry for my bad english.

I started playing on 23.07 and deposited about 1000 and won about 12000. I tried to withdraw 10k but I needed to verify my acc so I did that and my withdraw was accepted on 27.07. today is 04.08 and my money didn't come.

This is the best ever casino. I've been with a few others and I've seen some strange manipulation of the ball on roulette but 21 seems very fair and genuinely random. Games selection is amazing. Customer care is KING like the Coronet logo. TOP MARKS 21 !!! Really chuffed with it.

Nothing ! I can't fault it at all. Well done. I've been with many others and this one the best !!!