Page 2 – Player Reviews for 21 Casino

Good game selection. Very friendly professional helpful assistants.

Can be very hard to win on this site and still not speeding up withdrawals. Other sites quick but not this one. All you get is "We're working hard to speed things up !" You've said this for too long and not improved. It's too easy to reverse which is often the time when it's lost on the games !
No pragmatic gaming :(

On this casino I always have a lot of luck for some reason. Large amount of slots and great bonuses

Made a withdrawal 2 days ago, send them my passport immediately and got a reply in 10 minutes that it will take up to 2 days to process. That's weird why would it takes 2 days to confirm my passport if u can reply my emails in 10 minutes? Withdrawal process should take up to 48 hours. Now waiting for about 52 hours and still pending. If they just payed me faster I would have deposited again by now.

Good selection and variation of games in general. Site feels responsive and work just fine on mobile.

The verification process takes way to long. 48 hours is just really bad. It feels like that they do this to make addicted players to cancel the payout, before the verification process have passed.

21 Casino is another casino from the white label group. If you know fruity casa you can know their game selection as well. They have Netent, NextGen, Blue Print Gaming, Stake logic and many more. However, I can only play Netent, Blue print and Stake Logic. Due to License issues I am unable to play Thunderkick and NextGen. I noticed some other white label casinos has Big time gaming slots like 21 prive and reel island, but for some reason 21 casino, Fruity casa, Casilando do not have them. Maybe they from a different owner.

When I signed up I took a 21 no deposit free spins offer. Free spins were on starbust, who paid me less than R10 from 21 spins. I however I continued playing and raised my balance to over R400. I continued playing and after about 20 minutes I had just over R500 left but realised my wagering was still zero. I contacted live chat and found out to start wagering you need to make a deposit first. Now I want to know how is the no deposit cashable if you cannot wager it without a deposit? Kind of defeat the purpose of advertising a no deposit bonus if a deposit is required to start wagering.

Anyways I made my deposit and claimed the welcome offer. I took 121% bonus. Made minimum deposit of R200. Had like R900 almost and a wager of R31 500. Busted within almost 2 hours of playing Netent and Quickspin this was before blueprint gaming and stake logic were added. I think I also played on Quickspin but they had only a few and the way the games load was different from how quick spin load on other casinos.

Live support is quick to respond, less than 1 minute and they are friendly and have a lot of knowledge on live chat. I get a lot of freebies. Hope to test withdrawals next time.

The fact that you have to make a deposit first to start wagering your signed up no deposit bonus.

Great selection of games customer service was good at first when making regular deposit s then it became sloppy and offensive

Customer service before they closed my account down was horrendous offensive and useless, withdraw times are ridiculously long, there quick enough to take your money. Pending withdrawal is a farce hoping you reverse and lose all your money clever marketing ploy and dam right sneaky way of clawing money back from players. I sent a complaint in saying that certain games on low stakes pay out a lot more but higher bets on the same game seem to not payout at all they self excluded me for my comments, they self excluded me for 5 years due to my complaint. This is not how you run a business, shame on you, steer clear of this casino. Why self exclude me due to a complaint is disgusting behavior from an online casino, shame on you 21casino

Great selection of games, Good promotions, Clean and easy to use website.

Withdraw times are pretty revolting. I have been receiving the same automated emails stating that they need more verification the last week- Despite having my address, photo I.D and banking card. All efforts of getting in touch are replied to by the same auto generated message of "We have received your documents, Allow 48 hours for processing" or "We still require proof of..." You guys have it all!

It's now been 150 hours and the my money is still sitting there pending, itching to be wasted- while the company has happily taken my 10+ deposits.

Nothing.I have basically been duped into joining and depositing.

Advertising a promotion to get you to join then say oh sorry that’s not valid. Basically fraudulent try to get you to join up and say when you deposit get this but once they have your money 💰 you don’t get it.

Great selection of slots...great customer service!! This is all

If don't play high stakes I mean swinging 2k per session..move on don't even think about playing here... Is't a dump for high roller and they take it all back.

Great selection of games. Good variety and payout potential.

HEAVY GAMBLERS/ BIG BET PLAYERS BE WARNED!

This will be a first for me. I play numerous other sites. All sites have verified my documents within 6 hours and withdrawals made within 24 hours.

Deposited £1000, won £48000. Great night of gambling and thought this will definitely be a site I will be recommending to my fellow gambling friends who all gamble as heavy as myself.

Now I'm aware casinos utilise the sneaky manoeuvre of holding your money in pending but I have NEVER encountered this situation. A weekly withdrawal limit of £25000!! What? You've got to be joking?

Contacted support only to be informed that I needed to be verified which I understood and figured it would be done in the same timeframe as my past experience. Also mentioned the withdrawal limit and was informed nothing could be done until the initial withdrawal was completed.

Given that it was a Thursday that I made the withdrawal, I was told the verification would not be done in the timeframe I assumed, rather the following Monday. This meant I would have to wait 5 DAYS as a minimum. I requested the verification to be escalated, but clearly, though the advisor said he did, I still waited until the following Monday.

In the meantime, though I'm quite strict with not reversing withdrawals that tricky casinos use, I have never been in a position whereby I was stuck with an available balance of over £23000 and unable to cash out.

As you can imagine, as a gambler this is by far the worst position to be in. Predictably, I continued and lost the lot and was only left with the £25000 in the end.

The irony here is that I did mention that i'm a VIP member on numerous other sites and lose more than I win. This £48k win pales in comparison to my losses just this year but the advisors clearly couldn't care less.

Just take note here guys. The best casinos are those that payout fairly. I play SkyVegas, and though their games are ok, they payout using FPS and the money is in your account within 2 hours, even on a weekend. Grosvenor offer a similar service for larger withdrawals but its never taken more than 24 hours. I play multiple other sites but 21 Casino takes the biscuit.

For the sake of that £23k, they lost any recommendations i would make the friends and all my future business. I doubt they will see it that way though.

When you see a snake in the grass, you dont continue playing there. There are many other sites available with better verifications and withdrawal procedures that also hold good reputations.

Find them and play there instead.

Good selection of games, but that's it. Ask Gamblers is saying that the good things is not long enough...that's because I didn't find much good.

Worse customer service ever. No transparency with bonuses.

Good selection of games and providers. Thats about all.

Terrible customer service. Slow withdrawals and lack of communication.

Great casino. Website looks great. Good variety of games.

Withdraw times are just too long. I've read all the comments above here and the processing time should not take that long. With Leovegas for example I withdrew money at night and the next morning it was processed. The day after It was on my account. I know its very hard for gamblers to wait 2 or 3 days for their withdraw to be processed. Most of the time they reverse it and lose it. There is no chance in the world that you have to take 48 hours to process the withdraw. I know its just a trick, a nasty one but a smart one, business wise.

Taking money is instant but giving money takes days. 24 hours is acceptable. 48 hours is too long not to mention the documents verification. Fix this and 21casino gets 10 stars from me!

Saw a video on youtube and started playing. Good site, nice layout and everything is easy to find. Had a question and was suprised about the fast, friendly help i got from the support staf.

Had a win and cashed out. Ofcourse they asked for verification, sent my details and had to wait 2 full days for it to be processed. In my opinion this takes way to long!

Same as verification process, the withdawal process take an extremly long time, they have a pending time of 48 hours. Me, being a true gambler at heart this is very dangerous. Proven by a big loss while waiting on acceptance. This is something i defenitly do not like and scares me off of playing anymore on this website.

I hope they speed up the whole process! And my advise to you: if you are a true gambler be very carefull of playing on this website!

Good contents
Lot of different games
Great support chat

Extremely long verification process
Long withdrawel times. Something that really puts me off.

I signed up to 21casino through Rocknrolla's link. There are plenty of various slots to play on this site and good game play!

The verification process took almost a week and another week to process my first withdrawal!

I have been playing on 21Casino site for almost a year, and during my time play, a good few times, I have won a few grands on each occasion, but because of the very slow withdrawal process by the casino, I have ended up to loose all the monies I have won as a gambler every time!!! I believe this is not a professional practice by the casino to keep your money for such a long time as 3-4 days to make you play and loose the money back to the casino!!! Also, you can not lock your winnings during the very long withdrawal time by the casino and as gambler you always loose your winnings!!! Very un-ethical by 21casino!!!

Also, I have a few times received emails about bonuses being offered, but every time I have deposited on the same day (before 12am), never received the bonus and after contacting the customer service, they are just saying sorry and telling you the bonus is not available any more after only a few hours receiving the email promotions!!!!

Because of the very slow withdrawal process and other bad practices by 21Casino, I have now decided to stop playing on 21Casino any more wand will close down my account there. I definitely will not recommend this casino site to anyone!!!

Hi, just wanted to say as a new player I have found 21 casino a little discouraging, don't get me wrong 21 casino is a great site for playing games but I feel let down by the way there verification system works.
I joined this site because I liked the way it looked and thought I would give it a try.

I won £200 then decided to cash out I was then asked to very vacation of my Id which I happily sent via email.
I then was notified it would take up to 48hours for verification of my documents, this was on the 20/08/17 I even spoke with online chat I had been reassured they had indeed received my documents. After a day or so I reverse my £200 and won £700 and banked winnings after checking next day if my winnings had moved from pending and found it still pending I once again reversed my £700 and the won £1,100 which I was very pleased with, all in all I waited for my money to be sent to my bank and ended up reversing it as it was still pending and ended up losing it all I strongly agree if I did not have to wait so long and still waiting for verification as from today date which is 24/08/17I would have not ended up losing my winnings.
Username BLESSED2017
kind regards

Not been given the chance to cash out my winnings

Very slick site, great graphics, easy gameplay. Used them because of rocknrolla, and was easy to sign up and good bonus deposit offered.

The verification time period and withdrawing funds is prehistoric.

I requested to withdraw funds over 48 hours ago, have submitted the documents they requested (which no other provider has ever asked me to do), and still have not had the request approved.

Are they just trying to hold onto players' funds longer? This seems a very bad practice.

I only won a very small amount, I just want my money. They accepted my deposit without any 'verification' but do not want to return funds now.

My username is mikihood

The casino was fun to play in and a great variety of games, the live chat is good BUT

Verifying the account took longer than 48 hours. I have now lost all of the $12,000 I won. If I could of just withdrawn it I would be fine even if it was a temporary hold. I understand that 21casino is a business but they are not sincere. They said it takes maximum 48 hours. I'm very upset and won't be playing again due to this dishonesty. What do you expect a gambler to do if they can't withdraw the money? Look at it on a website? 21 Casino you could be better and I've been ripped off due to a policy not followed. I will look in fine print and see what I can do about it.

User name : Sjreaper

Great range of games, high quality site and live support is 10/10 especially Bob. Came here from Rocknrolla. Sorry for my bad english.

I started playing on 23.07 and deposited about 1000 and won about 12000. I tried to withdraw 10k but I needed to verify my acc so I did that and my withdraw was accepted on 27.07. today is 04.08 and my money didn't come.

This is the best ever casino. I've been with a few others and I've seen some strange manipulation of the ball on roulette but 21 seems very fair and genuinely random. Games selection is amazing. Customer care is KING like the Coronet logo. TOP MARKS 21 !!! Really chuffed with it.

Nothing ! I can't fault it at all. Well done. I've been with many others and this one the best !!!

Great range of games unavailable to me elsewhere, such as Blueprint.
Operates in my market.
Option to display the RTP percentage for individual slots, before you load them.
Mobile experience comparable to Desktop experience, where others fail at delivering consistency.
Have not had any issues with documentation verification, process is simple.
All withdrawal requests that have been made from the casino have been of a sizable amount, and all have been paid with minimal delay.

All in all there are many positives to this casino, however, the negatives could be considered quite substantial for many.

The pending period for withdrawals is far too long. I understand the strategy to recoup money back from the player, and whilst I do not agree with the practice, they are a business so they are entitled to do such things. However, most other casinos currently offer a "Lock" facility, while you are waiting for the withdrawal request to be approved or rejected. Effectively you will have to wait a minimum of four business days to receive payment when playing at 21 Casino. I have read many replies to reviews on this site that state "we are working on a faster process" but they date back to early 2016, which begs the question if this is even still a priority.

Customer support, whilst available now 24/7, have limited ability to authorize or action requests.

They do not offer their progressive jackpots to all jurisdictions, which is a worrying proposition, if you were to get lucky and book a massive win, you might not be eligible to receive the money. Clarification on why this is the case would be great, or what would happen in the possible (if somewhat unlikely) event a player from one of these jurisdictions were to win a progressive. Does this still apply to multi-provider jackpots such as Mega Moolah?

Terms and conditions are a little complicated, the operator could take a leaf out of Rizk's policy of "No Bulls#!t".

One of the best casinos I have played on ( I am from Norway But this casinos has a lot of slots other casinos dont have. I am watching Rocknrolla and decided to make an account here. I have won a bit of cash on different slots and I am satisfied

Pendling time to check my verification papers. Really really annoying. Feel like I am back in 2002..... and When you Can take money back as well is a bad option.....

My username on the game is khelifionetime

Excellent game choice and good online chat service. Incredible customer support they quite nice but cant really make any decisions, vibrant game choice and safe and secure banking methods for high rollers like myself.

Would payed out 600 euro win if they didn't had reverse. (Worst option you're casino have).

Withdraw and reverse: I 6-6, 19:57 I send all my documents. @ that point I already made a withdraw request. (Still able to reverse it). Went to sleep woke up the next day asked live chat if documents where verified. Not yet could take up to 24-48 hours. Decided to wait that time. On friday contacted again... Finally approved, but my money still able to reverse it......

Bad mistake on me... I reversed it... and lost it! (happens). But why the hell do you have to w8t 3++++ days when you can reverse a withdrawn!

Not 1 casino I played at had this issue. 32red, Trada, Risk, Betspin, MrGeen. All these casinos payed out in 1 day. (I always have documents ready to be processed.)

Would not recommend playing here. They actually want you to reverse. This is totally unacceptable and I would just expect the customer service knowing my circumstances to get this one document processed straight away with the rest of my documents. The withdrawal is still pending and due to be accepted tonight so will see what happens with that. I've kept screenshots of everything just in case something else occurs. A real shame really as it is a great little online casino.

Variety of Games but I still prefer Roulette. Big recommendation from Rock'n'Rolla. Willing to give good rating if everything goes smooth.

Length for the withdrawal to be approved.

I know you have to supply your documents when you withdraw the first time. What about the second time? Would that be an issue? ( I have print screen everything so they cant claim that anything might went error as the previous reviewers told.)

Excellent game choice and good online chat service live roulette is excellent and overall best casino I've played online.

Now the real bad point. Deposited and won 2000 English pounds and declined the bonus offer due to all the implications and wanted no doubt the winnings would be mine. Withdrew the funds and asked to supply documents to verify my account which I understand not a problem. Sent these on Monday as really needed the cash this Friday for my holidays and explained this in the email. Got an email back today saying most of my documents were ok but they require another letter with my address on so I've sent this and apparently I have to wait another 48 hours for one document to be verified.

This is totally unacceptable and I would just expect the customer service knowing my circumstances to get this one document processed straight away with the rest of my documents. The withdrawal is still pending and due to be accepted tonight so will see what happens with that. I've kept screenshots of everything just in case something else occurs. A real shame really as it is a great little online casino.

Good selection of games, not bad support, overall a decent casino if it wasn't for the ages it takes for a withdraw to be processed.

Some promo rules like 50 euros min bet for bonus, some bonus don't even have 24 hours or you to take it. And It is not understandable a reversal time of 48 hours, it's not ok.

Good selection games. Great interface. Emails regularly with offers. Good support. Mobile site works great. Australian dollar offered. Legit site.

Cash out time is a little long. I won around 9k aud on reel steal. Such a sick game when it pays! Haha I won 5k aud on the same night but I put that back in via reversal. That is my own fault though. I have some youtube vids to upload once I have been cashed out. Another Rolla stream follower here. Speed up withdrawals and would rate 10 instead of the 9

Firstly, you must be twenty-one to play at 21 Casino, right? Nope. As long as you're 18 and above, it's a go, but you must be a member at Twenty-one Casino to play there, like you don't already know. Anyway, I was so much more than twenty-one when I signed up at Twenty-one, hehehe. As with most other casinos, the main attraction for me for signing up was none other than the offer being made at that point in time. What it was, it has slipped my mind, because it happened back in 2016. Hmm, it wasn't that long ago, but my memory is. Hahaha.

Anyway, after signing up at the casino, I claimed the offer, whatever it was, and got it without any problems at all, otherwise I would have remembered something about it. After playing it, and not getting any win from it, I did the only thing I know what to do next - I logged out! Hahaha. Nope, there wasn't anything there that attracted me that much to make a deposit. The games selection wasn't that bad, not that many games available, but what mattered was that I couldn't play the game I had wanted to play, because it wasn't there. At that point in time, I was going ga-ga over Dead Or Alive, as many other players were too.

Well, my account saw no action at all since that last play, until 21 Casino was merged into Branders, together with Fruity Casa and Amsterdams Casinos. Why did it mattered? Simply because these casinos were occasionally giving out free spins or bonuses to their depositing members, which put me out of the picture. That hurts a bit, because I could only get those free spins from Fruity Casa and not from 21 Casino, so I was missing out on some good offers every now and then. Well, I couldn't let that go on, so one fine day, I made a deposit at 21 Casino, didn't win anything, but became eligible to received all those nice freebies, hahaha.

As for the casino itself, sorry, I don't have much to say about its withdrawal speed or customer support. So far, I have not needed to get in touch with their Live Chat service, nor made any inquiries to them via email. Being in Branders, I simply assumed that everything should be acceptable and being looked after. Nothing outstanding but just averaging, to me that is. Yeah, no complaints so far either.

Great games, smooth and user friendly site. Very easy to set up account, deposit and play. Great communication, when I got an email from them today telling me my withdrawal had been reduced from £2,000 to £110 it was very easy to understand. It reminded me that clause 9 part v was specific about withdrawal limits after playing with the welcome bonus.

After playing all night, turning over 3 or 4 thousand pounds to play through the bonus I feel the site is a bit mean spirited by offering me £110 instead of the £2,000 I managed to win. (small stakes as well!) I am still waiting for the £110.

Whilst I accept this is my own negligence that is to blame, I ask myself whether I wish to make this my 'go to ' site when I want to play slots in the near future. I will be a lot more careful next time! A less serious gripe, where is my favorite slot Hercules high and mighty?

Nice casino. Came here through CasinoDaddy. They have a steady interface and a lot of games you won't find that fast anywhere else. Depositing is swift and receiving the bonus also. Had a nice time playing here.

After playing steady all night, I wanted to go to bed so I decided I would bet my last 40 Euro's on the Immortal romance slot. I bet 6 Euro each spin. After about 5 spins I won 1300 Euro's. Insane!! After that I decided to quit and go to sleep. The next morning I realised I made a huge mistake. Off course I'm one of those people how just clicks "accept" and not reading the terms and conditions. I did so after my big win, to find out there's a max bet of 5 Euro's allowed when playing with bonus money. Contacted support about this, but unfortunately they could not help. I'm not a hardcore gambler and to me 1300 Euro's is a lot of money.