Page 3 – Player Reviews for 1xSlots Casino
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Hi BAKTER9, Thanks for having a look and posting a review on our page. Nevertheless, I have to clarify our Bonus Policy to everyone who wants to take part in it. First of all, we kindly ask our players to read Bonus Terms. We do not hide them from our players that's why you may find them on bonus page as well as in General Terms section. One of the points says that only bonus sum will be credited to the player's account. By wagering your deposit bonus you accept our bonus terms. As for the free spins, you're right: before they were cretided as soon as you top up your account and follow all our rules, but several months ago we've changed this point.From that time they might be obtained after having redeemed your bonus. You may find it in bonus rules as well. Our General rules say that we do not have to send any notifications in case we've edited something. For the moment we're working on it to make our policies more opened and simple to everyone. Thanks for your understanding. BR, 1xSlots Team
There are many payment methods and many slot providers.
Since opening an account with 1xslot.Com, there are many problems such as problems with the bonus, deposit problems, deposit was not credited,
with withdrawals, delays, At this time, I have requested a withdrawal and have not received any money for this withdrawal.
>No matter what the problem or need to ask something with support of 1xslot.com, has not resolved the problem at all and has a terrible service
Sometimes, they ignore the problem of customers or not care in what customers have asked. also throw the fault or swipe responsibility to the customer. They can not talk or clarify.There was never worse support like this.
**I do not recommend to spend money on this website because you will not receive good service and not fair to invest in playing with this website at all.
**They will make you waste a lot of time same as my experience with this website ,that wastes a lot of time each time a problem arises from their website.
Dear PSL88FWIN, We are grateful for the review of our online casino and we apologize for all of your negative experience. But let's sort all things together, since some of your points are doubtful: First of all, about bonuses, that as you said, you did not get – you made a request earlier regarding freespins not received from a promocode, despite on that you did not follow the bonus conditions (please have a look at one of the posted complaints); precisely the term stating that casino did not pay out players earning funds, - your withdrawal request is currently on Payoma payment system side, unfortunately, the longivity of the withdrawal request is out of our field, because we are the linking chain between you and your chosen payment methods. The withdrawal request was made on 14th October, it generally takes up to 2 working days, hence we ask you to wait patiently in case if your request will be declined or prolonged on the unknown period of time. You can always direct your request to our email support - [email protected] or leave your complaint on AskGamblers. Thank you for the understanding. Respectfully, 1xSlots Team
The only thing I have liked in this casino is the fact can be read on my language (PT). Withdrawals in real time.
I don't like the old-fashion design, the chat of support seems to be a boot answering the automatic questions and don't solve any problem. Sometimes they remove the options of withdrawals. Multiple error's stooping you gambling session saying error on server (I had check my internet and it is not a problem). They asked recently the bank statement of my card(paysafe) I sent back all copies and they want the statement with address( I had explain and sent 2 print screens with statement and paysafe registered account) which they still asking after explain is a pre-paid of paysafe. The games sucked saying account unavailable. When you get some winnings and want to cashout, you fill the form and waiting for the SMS sometimes they don't want to send and confirm your cashout. I have to say 1xslot and 1xbet was the most worst experience I ever had. Stay away.
Dear JLOURENCORP, Thank you for your review, we’re always open for discussions and useful criticism. But it seems you’d left the similar one of 7 July 2018 here as well. Last time we asked your account ID to understand what’s wrong with providing the history of your transactions and technically (the games don’t work). We know that we’re far from being perfect and criticised a lot because of some aspects, however, we don’t understand the reason for your second review: last time we didn’t get your answer that’s why we couldn’t do anything, unfortunately. What concerns another item is that all the asked documents regarding your payments (the bank statement, address confirmation and so on) are necessary for payment systems. In this case we go between you and them and can’t influence the list of obligatory documents. It’s a requirement of payment systems, not ours. If you have some problems with getting SMS for a withdrawal as the player HUYNHTHAI had, you always can make a claim on AskGamblers and we’ll deal with it ASAP. We’re going to realize the callback function to avoid such situations in the future.
Until now , after my case was resolved ( about withdrawal ) . Everything on this casino is very good . Have some manufacturer software I love . sometimes I bother supporters with my questions nonsense :) but never hear about them required me ID for verification .
All I want to said just if you was registered and played on this casino , then got winnings and have some issue can not withdrawal . dont worry , just need write your case on Askgamblers then your case will be review by 1XSLOTS's specialists . and just need to wait them resolved it
ps : That's my personal opinion after I played at this casino . sorry about my english not to good and forgive me if I got some mistake . Thank you
had some option about personal account setting not complete . if you really want to play at this casino , my advise you should go to find 1x b... . There is better . ( I dont know this comment has violation or not when I mention another site in here , Sorry again )
Hi HUYNHTHAI, Thanks for reviewing 1xSlots! I would appreciate and it would be very helpful for the team if you could email us at [email protected] explaining precisely what you meant by "some option about personal account setting not complete". If you've experienced a bug, we'll also ask you about your configuration so we can investigate; if it's a UX/UI (user experience/user interface) issue, the Product team might want to hear about your thoughts, or feelings, regarding the settings in order to improve it.
Many options for withdrawal and many games. Other than that I dont know because I never played on the site, just registered.
This is the worst support I have ever talked to. To close your account you have to send in your ID and other documents. I never put in any money but still they wont let me close my account. STAY AWAY FROM THIS CASINO!
Hi DOOBZ, Thank you for taking the time to review our casino. I'm sorry to hear that your first experience with us was not as good as expected though. As I am not sure if you are/were aware of that, allow me to let you and other people reading the review know why we act this way. The main reason why we ask the players to provide us with their documents is that we don’t have an opportunity to talk to you in a real life, that’s why there is a risk that your relative or friend wants to close your account instead of you to stop your gaming activity. We had such situations many times, therefore we have to ask you to show your documents to ensure safety of the players’ accounts.
Fast withdrawals, but that's the only thing rest is not good at all.
I lost connection cause laptop battery died and all my winnings from free spin are gone and they don't gonna help me more or less they told me though luck. Support is not friendly and understanding at all really bad 3 times in total winning Just disappear so do yourselves a favour and stay away.
Dear BASJJUH86, Thank you for your casino review. We kindly ask you to be more attentive to your devices, when you stake. Anyway, we'd like to notice that you had written an alike one regarding the similar issue on the page of the casino 22bet, maybe it was made by mistake as it was removed by Askgamblers Support Team. To consider your situation in detail, could you be so kind to provide us with your number account?
I am new to this casino, but it seems to be serious and reliable. I have already made 3 withdrawals that were paid to me in record time. Many choices in software and slot machines. Nice presentation, and withdrawals are from 50 euros without any fees.
Bernard P
Nothing to say for the negative for now. All this goes for the best and I recommend this serious casino, you will not be disappointed.
Bernard P
Dear TOMY34, Many thanks for the great review. I am glad to hear that you are enjoying your time at 1xSlots. We do like to treat our regular loyal players with bonuses and we do send out some extra offers and bonuses to players who opt in to receive these. So do make sure you are subscribed to our offers on your account. Have a nice day and see you soon on 1xSlots!
ABSOLUTELY NOTHING. 1xslot, 22bet are all the same dodgy group. They make up any excuse to not honor their bonus's, and they will never let players withdraw funds.
I dislike the fact that just because 1xslot and 22bet manage to scam people on the other side of the world, they think they can get away with it. Be warned, I tried to find and contact the license issuer, and they gave me both a false complaint email. Plus one of the casino's that the license issuer is a unsecured connection (i.e. its gives the website/online casino trojent kind of connection to access your computer) And I also have in email some scammer from 22Bet asking for a photograph of the back of my bank card, the side that has the security code) These scammers need to be stopped.
Hi, MTOTHET Thank you so much for the feedback. Could you please provide us with your account id in our casino so we could check on the errors you had mentioned and find a solution to them. We would like to stress that we operate under the authority of a license # 8048/JAZ2016-083 granted by Orakum N.V., Curacao the information on which can be found in our site's footer and also in FAQ section. As I can realize the license page contains https:// that means that this page is secured (the full address is https://validator.antillephone.com/validate?domain=1xslot.com&seal_id=044ad1e10faa1eeb0fac4a9c8c56aabe2e06e3058511647f23f9cc50ee32d23a75535bc9517db2af892c8ef0d8ce07ff&stamp=51685ca071bd6ad45177c832d622f96b ), complaints email is mentioned at the bottom of the page: [email protected]. Moreover all the emails you can address are specified on our site, but we'll also type them here for your reference: Support Service - [email protected] Security Service- [email protected] As for the scamming point: drawing upon our experience we can assume that you either might be demonstrating an unfair play behavior or your payment system hasn't cleared your card verification yet, the latter happens rather often. As far as we've been informed, this kind of photo with the back of the card should have hidden a 3-digit CVC/CVV code on it.
Lot providers and games, variety and sportbook. +50 methods of deposit.
Well I do not really know to start. The costumer service is a automatic boot answering multiple times the same reply, doesn't help anything. Second and comparable with other casinos and games, I never get for weeks(I play every day) a win. The cash back VIP I got was 0.12 EUR from 8% of my deposit losts (in that week I had play more than 500EUR), yes 0.12. I had request the history and they refuse send or check. The games are all time thumb down saying (error of server). The wheel for free is hilarious. I never got anything. the design is confusing and old crap.
Dear JLOURENCORP, Thank you so much for the feedback. We shall be very much obliged if you could send us your account id in our casino, so we could check if the games work properly and also provide you with your transactions history. Regarding your losses, it seems you definitely didn't have luck on your side. As for the cash back crediting which you can find in your personal account area: the cashback cannot be credited to your account if either your account balance is more than EUR 2 or you're beating our casino so far. However once we have checked the legitimacy of crediting the cashback and also the absence of technical difficulties we would anyways need your account id. Thank you in advance and looking forward to hearing back from you.
Be aware predatory online casino that is not regulated, provides the absolute worst customer service imaginable, banking system will make it virtually impossible to withdraw and their requests for documentation will extend to multiple demands for the same docs over and over again like a merry go round with no responses that make sense. They put you through hell deliberately so you have no choice put to lose everything.
This casino should simply not be allowed to operate. When you finally have enough and want to close your account they will ask for all your documentation again through. Beware don't trust or play at this casino, deserves 0 out of 10 stars.
Dear player, Kindly accept our apologies for such long silence as to your complaint. We’ll take all measures to make our general policy as good as our players desire. Thank you so much for pointing this out. We’re always open to your suggestions. Have a good one, Best, 1xSlots Team
Be aware that they offers 100% welcome bonus but has this rule - After the bonus has been redeemed, your main account will be credited with the remaining bonus funds, which will not exceed the total bonus amount. If, after it is redeemed, the bonus account balance is less than the minimum stake amount, the bonus is deemed to be lost.
I made 15+15bonus and then got up to 300EUR. Sadly my account was credited with 30 EUR intead of 240(after wagering)
Dont reccomend to play here!
Support as well is unkind.
Dear player, You’re totally right: there’s such a point in the wagering requirements. We’ll take all measures to make our bonus policy as transparent as possible for our players. Thank you so much for pointing this out.We’re always open to your suggestions and pay attention to any critique. Have a good one, Best, 1xSlots Team
A lost of games. Nice SW layout. Multiple screens.
Unclear withdrawal policies I deposit through MASTRECARD and you can not withdrawn using the same means. They never give me clear instructions on alternate withdrawing means so I end up playing my benefits and losing it.
Hello, Please accept our apologies as to the consultations - they were not covering all the information.Our players are the ones who help us improve our work and we always listen to their opinion. Please make sure to tell us how we did. Should there be any mistakes on our side do let us know. Our priority is to provide you with a timely and professional assistance which of course won’t be possible without you. Best, 1xSlots Team
I like this site very much. Great selection of games, so many options. The bonus offer very good and verification process fastest I have encountered. It was done in half hour, my withdraw was made in an hour. Reliable casino great.
Nothing at all, I truly recommend this casino it has nothing bad I my opinion :)
Very great choice of games, the most I ever saw, many deposit methods.
100% on first deposit works, freespins does not work, next day the chat told me that I had to verify my telephone number, but after I touched the bonus deposit they could not give me the freespins any more ( technically ), what a joke.
They have no limitation options also not manually via life-chat.
I have closed my account.
I don't like that kind of style.
Compare 1xSlots Casino to Other Casinos
There are many payment methods and big variety of games.
Very misleading bonuses. If you get a bonus. It is separated from your real money. So you will have 2 account (real, bonus) and you have to choose that which one you play with. To get the bonus you have to play with the bonus amount. Make the wagering requirements and than you will get the bonus money in real founds BUT only the amount what you got. Even if you win from the bonus amount the rest will be deleted! AND you get the first, second etc. deposit free spins only if you redeemed the bonus. I don't know why but I got the free spins instantly when I made my first deposit but when I made my second than I didn't get it. I asked for it and the support said that I have to redeem the bonus or I don't get any free spins.
Also the support wasn't helpful at all.
I do not recommend to spend money on this website because this misleading bonuses are not fair. A lot of much better casinos on the web with even better bonuses.