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Joreels Casino

0
CasinoRank
7.2
Player rating 17 reviews
Complaint response 1 day avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • 0-24 withdrawal timeframe
  • Live Chat open 24/7
  • Mobile-friendly design
  • UK Gambling License
What we don’t like
  • Need SMS Code to register
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Finnish, German, Japanese, Norwegian

Established

2017

Licences

Malta Gaming Authority, UK Gambling Commission

Affiliate Program

Casino Type

Instant Play, Mobile

Deposit Methods

MasterCard, Neteller, Paysafecard, Visa, Trustly, Skrill, Zimpler

Currencies

Canadian dollars, Euros, British pounds sterling, Japanese yen, Norwegian kroner, New Zealand dollars, US dollars

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Skrill, Trustly

Withdrawal Times

EWallets: 0-24 hours
Bank Transfers: 24-72 hours
Cheques: Not offered
Card Payments: 24-72 hours
Pending Time: 24-48 hours

Withdrawal Limit

Software

Games Global, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Play'n GO, Quickspin, Yggdrasil Gaming, Thunderkick

RTP

Publicly audited

Live Chat

Contact

Support Mail Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Joreels Casino is an online casino home to hundreds of games from multiple gaming suppliers like NetEnt, Microgaming, Yggdrasil Gaming, Thunderkick, Play’n Go and others. Players can access the casino in several languages which include English, Deutsch, Swedish and others. The site is available straight from a web browser or players can use their mobile casino. Joreels Casino are licensed and regulated under the laws of Malta and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, not all players can play here, restricted countries include Bulgaria, Hungary, Italy, Malaysia, Portugal, Romania, Spain, Turkey, and the United States. The full list of restricted countries can be found using the right hand-menu.

Virtual Games

Players can enjoy over 700+ games for pure entertainment from the likes of NetEnt, Microgaming, Play’n Go and others. There are hundreds of video slots and jackpots games including some of the newest and popular ones in the industry. These include the Emojiplanet Slot, Spina Colada Slot, Thunderstruck 2 Slot, Matsuri SlotButterfly Staxx Slot and others.

When it comes to table games players can enjoy a small selection of popular games like American Roulette, Blackjack, Red Dog, European Roulette and others.

Unfortunately, there are no video pokers.

Live Casino

Players can experience the Evolution Live Casino with over 11 roulette tables, dozens of blackjack tables and a selection of Baccarat tables too. Other old classics like Caribbean Stud, Three Card Poker, Casino Hold’em and the ultimate Texas Hold’em can also be enjoyed.

Mobile Gaming

Those players who prefer gaming on the go can access Joreels from their smartphone and tablet devices. They can immerse themselves in the fully optimized mobile casino with a selection of the casinos most popular games.

Support

Joreels provide a friendly live chat facility that is available to players 24 hours a day, 7 days a week. Players will also find a a selection of FAQ’s to help them.

Security and Fairness

The casino utilizes the highest level of security to ensure players personal and financial details are kept secure and encrypted at all times.

There are also no issues with fairness as the casino uses an industry standard random number generator.

Player Reviews

7.2
17 reviews
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Date
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Player rating
peetulahti
6 years ago
7

Great selection of games and providers. Nice support. Fast payouts. Glad to play here!!!!

Message
linbanan
6 years ago
10

So far I'm super happy with Joreels Casino! Loads of games with new additions all the time from most of my favorite providers like Edict and Pragmatic. Been playing here for almost a week now and haven't encountered any problems.

Will definitely continue playing here!

The wagering requirements on bonuses are a bit high but it's still the same compared to other casinos.

Message
Cara
6 years ago
5

So I really love playing at this casino. The game choices are wonderful, the chat staff when available are helpful and the roaring races are fun. Withdrawals are processed in a timely fashion!

It pains me to say this as this was one of my favourite casino at one time. The treatment of loyal customers are really abysmal compared to other casinos. I have sunk thousands of $ in the last little while and all I get is a 25% bonus upon deposit which is not even automatic, you have to engage the chat room to get it. It is not even wager free and I am at VIP status. There are not even any free spins sent your way now again. I now play at Trada or Mr. Green. There you get better appreciation and you can ask for a no deposit bonus from time to time and based on your loyalty you will get it. Sorry Joreels but I have to be honest....I am supremely disappointed by this.

Message
Pellaaja
6 years ago
2

-Games run nice
-Rose was nice as long she was there...

Note that this casino states it has 24h customer care. Rubbish! Last whole week live chat has been down. Not a single day anyone there. Also zero e-mail replies! I've sent several e-mails and not a single answer. Odd thing is that they had all deposit possibilities shut down some time; propably nothing serious, but I would think a again depositing there...

Joreels had this December Christmas a calendar. There were on 23rd of December a race and who would get most of the points would collect 300 Super Spins, value 1€ per spin, at Secrets of Christmas -slot. I won that, but after that all went bad. Rose, customer rep mentioned earlier here, said that I should get those spins, but never gotten them. Also won 40 Super Spins at same weekend Roaring Race -campaign. Missing those too. Last time Joreels had customer care was Christmas holidays and last reply to me from Joreels was from Rose that she will let "manager Johny to e-mail me after his meeting is over". Like said; no answers.

So be careful getting in here! You've been warned!

Message
cocojhn
6 years ago
10

Friendly staff in live Chat - specially "Rose" very kind person helpful and takes here time to listen to you.
Got a problem where I did not receive my 50% second deposit bonus and rose say come back in 1 hour it should be fix. Sure some sites add it up instantly but 1 hour for me is okey to wait as long as it gets fixed 1 hour is no problem.

Plenty of games, I love the wide selection of games

Pro tip to the casino itself is to change your bonus terms now it said 70 x Wager on bonus money and that can scare alot of people away just because you are honest.. Instead have it like "Deposit + Bonus x 35Wager " Thats exactly the same amount to wager but in a players eyes it looks more fair that 70 x wager that sounds impossible :P

I don't like in generally max cashout casinos because I think when u wager u should earn all the money u won but this casino got a max cashout on 2000€ which I think is pretty fair amount I have seen other casinos got like 4x your deposit so this one is WAY WAY better.

I LOOOVE how u warn people on 5€ maxbet when joining a game absolutely fantastic. I would also like to be warned if I enter a game with 50´% wagering counting and if a games count 0% to wager. I am not sure if site already does that if it does then u are a flawless site :)

I have not yet made any withdraws but they got trustly and that takes like 5-10 min to withdraw with so ..

Think I found my new best site.

Only think to dislike actually is that they don't have Novomatics and blueprint slots, if they get this providers I think this site will become top #5 sites in EU.

Message
Joreels Casino
6 years ago

Thanks so much for your kind words COCOJHN, please email [email protected], we'd be glad to give you a token of our appreciation!

janneXXXjanne
7 years ago
8

- Withdrawal speed is of great importance to me and Jo did not disappoint. Once the verification was cleared money was transferred to my account.

- Number of slots

Nothing in particular, RTP can always be better though...

Message
Joreels Casino
7 years ago

Thanks so much for your kind words JannexxxJanne, please email [email protected], we'd be glad to give you a token of our appreciation!

JohnDailey
7 years ago
8

Love it. One of the best UK casinos. All the best sofware providers, easy deposit and register and the fastest withdrawals online. 3 hours anyone? Good games and mobile site. Feels like they have got money behind them and plays like it too. Design is OK but not great but they are fair and I win here often enough to keep me there!

Message
Joreels Casino
7 years ago

Thanks for your kind words Johndaily ! please email [email protected] for a gift of appreciation!

The Joreels Team

Rikkert12
7 years ago
10

I played on this casino alot and lost some and won some. I never seen faster payouts than Joreels. I withdrew at 11 am at night and it was on my bank account the next morning. This will be my website of choice for all my gambling!

Microgaming isnt available in my country (netherlands)

Message
Joreels Casino
7 years ago

Thanks for your kind words Rikkert12! please email [email protected] for a gift of appreciation!

The Joreels Team

Jeeermuli
7 years ago
3

My last 2weeks rtp from joereels has been 67%. Yeah 67% 😂😂😂 -30% from what games provide. Funny thing is, I was up 400. Now I've been depositing 400 and that rtp has been on that 400 now. Isn't it kinda funny how it is random and still numbers match? (I have screenshot from customer service admitting its way too low.)

Message
67Bollinger
7 years ago
6

Joreels is quite a good casino that is let down by a few things. Firstly it has an outdated design which aims for a comic book style but falls short. Secondly there are spelling mistakes on the front page which does not good for a casino licensed by the UK Gambling commission. Slots are ok and payment is quick.

Message
Joreels Casino
7 years ago

Thanks for your kind words 67Bollinger! please email [email protected] for a gift of appreciation!

The Joreels Team

Elijah272
7 years ago
3

The site is not bad; the theme is interesting and new games are always being added! They also promote various game providers by adding many of their games which have amazing themes!

Just one thing I’m not very sure of - I never take bonuses on this site! Simply because they advertise their bonuses in dollars and I never know what it will be for my currency! Quite annoying I would say!

Message
Joreels Casino
7 years ago

Thanks so much Elijah for your kind words! We hope you enjoy our continually growing selection of games!

xxSanelxxH
7 years ago
9

I have make a deposit and then withdraw what I have deposited because bonus on deposit hasn't been valid for my country. It was sold very fast on live chat and i didn't even have to upload my documents to make a withdraw.

first time on live chat they told me that restriction is only for UK players

Message
Joreels Casino
7 years ago

Thx Sanel - hope your experience was great! If there are any further issues please dont hesitate to contact support. Thanks as ever

mrnoluck
7 years ago
5

Nice layout, 24/7 Chat, fast servers and many games. But nothing other casinos wouldn't have!

- WOW! another casino that charges FEES for deposits. 9% for paysafe! Yes, 9%! This is ridiculous!!!
- 50X rollover for boni! This is also incredibly bad!
- The Customer Service is not friendly at all.

I do not know why a new casino would have such bad conditions. There are so many casinos around that have great conditions and good boni. Not this one. That is why I cannot understand the good ratings! The Casinos are not responsible for the RTP. So I have to rate the other conditions. And they are mostly bad!

To establish good servers and a well designed homepage is not difficult at all. A child can nowadays build a homepage. These one man show casinos should not get a 8+ rating! No way!

Message
Joreels Casino
7 years ago

We appreciate and hear your concerns , full details of VIP program launching this week which includes removal of withdrawal and deposit fees for our loyal players, among other amazing prizes, promos, reloads, cashbacks and giveaways.

katemak
7 years ago
8

When I browse the net and searched for some new casino firstly I want to find some new casino where I still didn't play and of course one of the most important things for me as a player it should be good licence, trusted owner where I can play safely. Joreels casino I can say its one of those casinos because it belongs to MT Secure Trade Limited group of casinos, so I can mention some from the same group such as Guts,Betspin,Rizk which are very good rated, trusted and have fast withdraws.

So looking at this newly casino I decided to pay them a visit and see what they have to offer.Its funny though how this casino work or I might be missing something. In some of those mentioned above even the Joreels Casino in some of them I am eligible to use their welcome bonuses and in some not.So Joreels was one of them where my country is restricted to use their welcome bonuses. What makes me upset is the fact when I login in my account I always see their message with the reload bonus which I am not entitled to it.

If I am not allowed to use your bonuses so no message should appear in my account no matter if I read or not your T & C because I see it as a false advertising or you are misleading the player on purpose.

Anyways eligible or not I wanted to try this newly added casino and that was few months ago so I made one small deposit of 25 euros just to try my luck there and see what my Lady Luck will bring me. My all time favorite slots was, actually still is Piggy Riches game so no matter in what casino I play I always play this slot, because all my biggest wins or withdraws came from the same game.

As any other game Piggy can be brutal meaning can eat my balance in a minute but when its in the winning mode it can really bust my ballance and give me some really good wins. Actually I lost my deposit as Piggy is in some weird mode, the eating one and its taking pretty long time as they changed all games to HTML which I don't like but hopefully my luck will change.

Joreels casino, they have pretty good customer support, informative and friendly as for the casino it self I can say I liked it and the fact I made only one deposit there, they surely give a lots of freebies. I stopped depositing there just because I am not allowed to use any bonus and that message popping out on every sign in I make in the casino telling me I have a bonus waiting of 50% reload really gets on my nerves.

Because I see it this way, if you are offering me or advertising me that reload offer I am fully eligible for that offer seeing its your own fault not mine, because that shouldn't be in my account.

Message
FrozenFish
7 years ago
10

Joreels really have a nice look and the games loads fast. They have all my favorite games, so nothing missing there. The verification was very fast and easy and the same with the withdrawal. I must also add that the customer service is very nice, helpful and polite. Joreels give away freespins every now and then and you will not miss the spins as they send you email and sms about them. All in all, no doubt that Joreels get a full score from me.

Nothing, really! If anything "loyalty points" could be interesting to get for returning players.

Message
Joreels Casino
7 years ago

Thanks for your kind words bud! We're adding Scientific Games next month, hope you enjoy the increased selection!

colin
7 years ago
9

Plenty of choice of slots, with plenty of providers, and the slots have paid well for me, made 2 deposits so far and made 2 substantial withdrawals. Once your account is verified the withdrawals are processed pretty quick within a couple of hours.
Live chat usually answer pretty quickly and are helpful

I did have some problems with verification as I do not have bills where I live, but to there credit they crossed checked with a sister site on the same platform to verify my account.

Message
Joreels Casino
7 years ago

Thanks for your kind words Colin! Glad your verification issue was promptly sorted. FYI new games launching this week:
Tuesday: Halloween - Microgaming
Wednesday: Prosperity Palace - Play N’ Go

Enjoy our Speakeasy
Josh
JoReels

sarah4xx
8 years ago
10

I like the variation of games fast loading took bonus and managed to roll it over and withdraw fast processing time processed next working day really enjoyed my experience on this site also fast and friendly live chat 24hrs which is great highly recommend 👍

Not to much to complain about really maybe add more slots that's about it really

Message
Joreels Casino
7 years ago

Thanks for your kind words Sarah! We add more games weekly, hope you enjoy them as they launch

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