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Fantasino Casino

SUPERB 9.03
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Fantasino Casino review

  • 0-24 withdrawal timeframe
  • Live Chat
  • Mobile-friendly design
  • UK Gambling License
  • Slow live chat response times
  • Live chat open 07:00 - 03:00 AM
General info & Latest Promos
Website http://fantasino.com
Established
Owner EveryMatrix NV Casinos
Casino Promotion Fantasino Casino: 100% up to €200 + 50 Extra Spins (10 per day in Starburst)

Fantasino Casino is an online casino featuring numerous online games, powered by some of the most popular software providers in the iGaming industry like NetEnt, Quickspin, Playson, Endorphina, Booming Games, Habanero and 1x2Gaming - to name a few. The casino is available in instant-play gaming on almost every computer, smartphone or tablet device. Fantasino Casino is licensed and regulated by the governments of the UK Gambling Commission, Malta and Curacao.

Restricted Countries

Due to strict regulations, some residents will not be able to open their accounts at Fantasino Casino. The list of the restricted countries includes Israel, France, Denmark, the USA and several other countries. Please refer to the casino details section for the complete list of restricted countries. 

Virtual Games

Fantasino Casino features a large library of online slots powered by some well-k­now­n so­ftware providers. Here players can access numerous popular titles, such as Piggy Riches Slot, King of Slots Slot, Egyptian Heroes Slot, Blood Suckers Slot, and Wonky Wabbits Slot. The Casino also offers progressive slots, like Mega Fortune Slot and Mega Fortune Dreams Slot.

Those who prefer table games will be able to find different variants of blackjack, roulette, and baccarat, which include European Roulette and Spanish Blackjack.

Video poker games selection contains Jacks or Better and Joker Wild.

Live Games

Fantasino Casino features a live casino where all members can experience playing games against real live dealers. The live games collection includes several types of live roulette, live blackjack as well as poker.

Mobile Gaming

Players can access Fantasino Casino by using various portable devices, such as smartphones and tablets. As the casino website is totally responsive, all members will easily access their favourite games and play them in a full-screen mode, on the go.

Customer Support

In case players come across any issues, they can reach Fantasino Casino’s technical support via live chat, email or telephone. The live chat working hours are 07:00 - 03:00 AM.

Security and Fairness

Players can rest assured their financial transactions are safe as the casino uses an SSL encryption on transmissions to and from their servers.

All games at the Fantasino Casino website are tested by trusted independent auditing agencies. Therefore, players can find a fair gaming experience here.

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Casino details
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Fantasino Casino Reviews by Players

RATE CASINO AND WRITE A REVIEW

Write a review
Koxxx92 1 review
United Kingdom

LIKED

Nice collection of game providers and..... thats it.

DISLIKED

-The verification time is unacceptable. I am waiting the third day (all documents provided)
-support responds like a boot, there is no help from them,
robadobs74 2 reviews
Albania

LIKED

nothing, READ the terms and conditions very carefully before depositing on this site

DISLIKED

Beware!!! As soon as you play your 'cash' deposit turns into 'bonus' funds, meaning you cannot play games like koi princess, divine fortune, big bad wolf etc, that require cash in your account. I understand I took the 100% match deposit, but I was not happy that fantasino blocks you from playing 'cash only' games even though I had only spent 0.30 from a 40.00 deposit and a 100% match bonus.
Also beware that a lot of games have a 'service error-please reload' or not available in your region.
Worst site I have ever been on. still angry 2 hrs later that I have only accessed roughly 50% of the games I tried to play.
FANTASINO CASINO REPLIED ON NOVEMBER 26. 2018
Hi Robadobs74,

We are very sorry to hear that you had this first experience at Fantasino. We always strive to provide the best possible experience to our clients.

In regards to the bonus mechanism, in fact this is a very common approach used by many other casinos too, in which the "deposit + bonus" become a single bonus wallet and needs to be wagered a certain amount of times, before releasing the funds as real funds.

About the games giving you a restricted error, it might have been because your IP address appeared to come from a restricted territory, where many casino games are blocked due to licensing restrictions that are inherited directly from the game providers.

If you wish to contact us via Live Chat we would be happy to take a deeper look at this situation and escalate it with our provider. At the same time, we'll do our best to accommodate you with a different bonus that fits your preferences.

Kind Regards,

The Fantasino Team
Casinolover717 94 reviews
Germany
Reviewed on June 21. 2018

LIKED

Nice collection of game providers NetEnt, Play'n Go, Thunderkick

DISLIKED

Reload bonus is not to recommend! (For 5 euro bonus I needed to wager 750 euro! this is 150 times) Also the bonus amount is connected to the whole balance.
Email from my side to them bounded (How can be the main communication channel not be working)
Support is not able to help
Constantly connection problems of the games, also running very slow
Games error at loading - some NetEnt (!) games did not load at all
Kiddy style of the site makes it look non-suspicious, but read my points please
FANTASINO CASINO REPLIED ON JUNE 21. 2018
Hi Casinolover717,

As always, we welcome and appreciate all feedback, even when you have some misleading comments; it helps us learn and grow. Now, down to the facts:

- Most deposit bonuses have a wagering requirement of 30x the amount of the deposit + bonus (this is very common). This is stated on our Bonus terms. In your case, you made a €20 deposit and grabbed a 25% bonus, which equals €20 + 5 = 25*30 = 750. You even took this same bonus 3 times this month with no complaints.

- Your emails bouncing is a very rare issue, as we receive emails all the time, which get promptly answered. We escalated this matter with our technical team the second you reported it. Our communications platform went through some updates recently, which might have caused this problem.

- If you run into errors when loading a game, you just need to give us a brief explanation as to what you're experiencing and we immediately escalate this to all proper channels. Really, it's just a matter of letting us and we'll gladly assist you.

You have been a loyal member of Fantasino for over a year and had several payouts this month, all of them paid within 24 hours, which proves how legitimate we are. It's really sad to see how an unwanted €5 bonus could escalate into something like this.

We are sorry you had a bad experience with us recently. We do our best for you to feel safe while having fun. We're here to help.

Cheers,

The Fantasino team

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