General Information About FortuneJack Casino
FortuneJack Casino is owned and operated by PlayWave SRL with the registration number: 3-102-914970. The online casino has an Anjouan licence that’s featured in the site’s footer. The licence number is ALSI-202411021-FI1.
I checked this directly on FortuneJack and in the official registry. The casino includes the link to the licence, making it easy for players to verify it. If you’re accessing the site from your desktop, you can expand the footer to get all the information.
Registering at FortuneJack Casino takes only a few seconds, but after you enter your email and create a password, you will need to verify your profile. Go to Settings, verify your email, and enter the requested information. Players can also connect their Telegram to the casino.
The casino has security measures in place. Once I added all the information and verified my email (which it took less than 5 minutes), I went to the security section to manage notifications and enable 2FA. You can choose SMS or app two-factor authentication.
FortuneJack Casino dates back to 2014. It’s an older casino, and therefore has welcomed many players. Over 820 players have shared their impressions with our community, with one user, godfather_riku, saying, “the platform feels stable and safe”.
On the other hand, one player mentioned that the casino froze their account after they won. And there have been some issues, judging by 82 casino complaints submitted by our players. Most complaints involve withdrawal issues, passive customer service, and deposit problems.
One reassuring reason FortuneJack Casino has a high CasinoRank is that it stays on top of complaints. Out of 82 casino complaints, only 2 were unresolved. Our team rejected several complaints, but all other complaints were resolved in the player's favour.
Once you’re ready to sign up to FortuneJack, you can claim the 500% welcome bonus from AskGamblers, but I recommend you read the online casino review first. Of course, you can always register without a bonus, or if this offer isn’t your cup of tea, we encourage you to explore FortuneJack Casino bonuses.
Payment Information and Options at FortuneJack Casino
FortuneJack Casino accepts both crypto and cash. There are multiple options, but I opted for a regular Visa card deposit. If your profile info isn't updated, the casino will ask you to enter everything before you make your deposit.
€20 was in my account immediately. Before I started using my balance, I verified some payment information.
I found the payment page, where you can find more information about every cryptocurrency. Still, from what I could gather, it includes details about games you can play using specific crypto, plus basic info on deposits and timeframes.
Speaking of deposits, you must wager them at least 2x before you can request a withdrawal. The minimum fiat withdrawal is €20, and the maximum is €1,000 per transaction. The casino has a maximum win limit set at €300,000. This limit excludes jackpot wins.
Cryptocurrencies have limits too, so for example, the minimum withdrawal for BTC is 0.00061774, which equates to around €44 on the day I wrote this review. Bitcoin network fees are around €3.00. However, there is no maximum limit for crypto withdrawals.
The casino or your network will charge you a fee upon withdrawal, which is displayed once you initiate a withdrawal. Keep in mind that the amount you receive will be slightly different from the amount requested due to fees. These fees are shown when you withdraw, so you’ll know exactly how much they are.
Besides the standard KYC documents (ID, proof of address, selfie with the document, utility bill), the casino may ask you to jump on a quick phone call. They haven’t asked me, and I completed everything in 2 days.
Customer Support at FortuneJack Casino
Before contacting chat support, I recommend you visit the FAQ page. It contains over 50 questions regarding different aspects of the casino. So, you may find an answer there.
Still, you’re more than welcome to use live chat, which works 24/7. I like how the feature works because you only have to open it, type your question, and an agent will be there with you. During my tests, I waited about 30 seconds before an agent named Pepy joined.
They answered my questions about BTC fees and withdrawals, and I included that information in the payment section. That info isn’t available in the Terms, and it’s good that customer support is willing to share it.
I emailed [email protected] and got a response within an hour or so. That’s an alternative to live chat. I also found a Telegram account you can join to follow casino announcements, but you're better off using live chat and email for support.
Games at FortuneJack Casino
FortuneJack Casino uses collections to sort games, so you’ll find Originals, slots, live casino, roulette, blackjack, baccarat, game shows, instant games and crash games.
I opened the online slots first and found thousands of games. You can sort them alphabetically, by popularity, or choose newly added titles. You can also filter by provider.
The two filtering options I like are bonus wager and blocked games. Turning those on or off further filters your selection. I played Joker Strike by Quickspin and Fishin’ Bear by 3 Oaks Gaming.
Both games worked well on my mobile, but after about 15 minutes of play, my balance dropped, so I had to top it up before testing withdrawals.
I noticed the lack of poker games. There are only 11 poker titles in total, including the live casino. Different variants are included, such as video poker, triple card poker, Texas Hold’em and Caribbean Stud, so there’s some choice.
Besides regular gameplay, the casino organises weekly slot tournaments. During my tests, Wager Race was active with 12 games from Betsoft Gaming. I opted in and the progress bar appeared with your position showing. I selected Treasures of Cleopatra and had a few spins. This tournament in particular gave away cash prizes and Free Spins.
The casino has a loyalty club with 7 different tiers and 20 levels in total. As your experience at the casino grows, you can improve your level to unlock weekly reload, monthly promotions, daily rakeback and other prizes.
FortuneJack Casino’s Commitment to Responsible Gambling
FortuneJack Casino’s responsible gambling section is well below average. You can only take breaks or self-exclude, but there are no tools for it.
To start a break, you must contact casino support via email or live chat. Available time frames are 24 hours, 72 hours, a week, a month, or permanent.
When I asked for support and said I wanted to self-exclude, they offered to initiate the process but said only cool-off was available. I then asked whether they offered self-exclusion, because they include it in their terms.
They said cool-off and self-exclusion were the same. Honestly, this had me worried. If I can only request a break via live chat and they can’t tell the difference between self-exclusion and a time out, it can create potential problems for players.
I appreciate how dependable this platform is. It has a lot of well thought out features that make the platform very easy to use. Everything works when it should. Great.