Every three months, we’re proud to share the latest achievements from our AskGamblers Casino Complaint Service (AGCCS). And when we think there are no more records to break, they prove us wrong.
In the period between 1 July and 30 September, they recovered around $3.2 million for our players and notched astonishing year-over-year increases.
A Closer Look at the Numbers
As before, our latest quarterly report includes the total number of complaints submitted across all segments of AskGamblers: online casinos international, the German and Spanish versions of the site, and complaints filed against sports betting operators and affiliate programmes.
We present them in that exact order.
Online Casinos - International
- Recovered money ~ $2,938,537.25
- Received complaints: 3,825
- AGCCS users: 2,990
- Affected casinos: 845
Compared with the same period in 2025, recovered money rose from $2,698,240.28 to $2,938,537.25.
Meanwhile, received complaints rose 20.06% (from 3,186 to 3,825). Affected casinos climbed from 707 to 845, and active users increased from 2,269 to 2,990.
Sports Betting Complaints
- Recovered money ~ $262,420.97
- Received complaints: 674
- AGCCS users: 590
- Affected sports betting operators: 138
The biggest surge in recovery was recorded in the sports betting section.
The money returned skyrocketed by a whopping 389.29% from $53,000 to $262,000 year over year.
The number of received sports betting complaints soared from 439 to 674, resolved complaints climbed from 82 to 106, while the number of affected sportsbooks rose from 93 to 138.
Complaints in German
- Recovered money ~ $33,056.50
- Received complaints: 127
- AGCCS users: 105
- Affected casinos: 92
An increase was recorded in the number of received complaints (98 to 127); however, the money recovered dropped by 27.73%, with resolved complaints showing a slight decline from 15 to 11.
Complaints in Spanish
- Recovered money ~ $16,324.81
- Received complaints: 148
- AGCCS users: 119
- Affected casinos: 44
The Spanish version of the site was another big winner in the third quarter, where the money returned jumped from $3,496.39 to $16,324.81 year over year.
The Spanish site marked a whopping 366.91% increase in money returned.
Meanwhile, resolved complaints surged more than fivefold, from 9 to 49.
Affiliate Programme Complaints
- Recovered money ~ $11,694.75
- Received complaints: 104
- AGCCS users: 88
- Affected affiliates: 54
In affiliate complaints, we more than doubled the money returned year over year (from $4,782.62 in 2025 to $11,694.75 in 2026), a 144.53% increase.
When it comes to the number of total complaints received, our AGCCS team measured a 25.9% increase, from 3,881 in the third quarter of 2025 to 4,887 in the same period of this year.
Naturally, more complaints meant more work for AGCCS, resulting in the team processing 16% more requests; the number of users who turned to our service also soared, jumping from 2,807 to 3,900, or +38.9%.
Follow AGCCS in Real Time
Detailed breakdowns, such as quarterly reports, take a lot of time and effort on AGCCS’ part, and we release them only a few times a year.
However, you can peek at our numbers and get a sense of our overall performance anytime you like.
Recently, we launched the complaints dashboard, where you can analyse overall statistics, trends, statuses, casino rankings, common issues and resolution rates, money recovered, and numerous other metrics.
Until our next report, explore how AGCCS works through the dashboard and submit a complaint if your money gets stuck.
