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Previous: How to choose the best deposit method Why should I keep all these confirmation emails when making a deposit

I made a deposit but my balance hasn’t changed, now what

Okay, so you have picked the best deposit method for you and made your deposit. The problem is your balance hasn't changed. You may be worried about what to do next, but don't worry because there is a number of reasons why this could happen. The majority of times there is a reasonable explanation. The last thing you want to do is panic, as it can be resolved with a little patience.

One reason your balance is not reflecting your deposit may be because of the casino’s slow processing times. Now, when it comes to most online casinos, especially the reputable big names, you will not have to worry about slow processing times for your deposit. This is especially the case if you have deposited via a credit or a debit card, via an e-wallet or even a prepaid card like Ukash and Paysafe. With these methods included, most deposit methods are instant, so as soon as the deposit is confirmed, you funds will instantly be available in your account.

I made a deposit but my balance hasn’t  changed, now what

Say, for instance, you deposit with a credit card. Once the deposit has be finalized and approved by the credit card company, which is usually instant, the funds are available. However, if you have chosen to deposit via bank wire transfer, there is not an automatic transfer of the funds. So, once you have made your bank wire transfer, the deposit will not be available straight away and your balance will not have changed. This could actually take anything up to five working days. Some methods of depositing just take longer to process on the casino’s side. However, you will be able to check this information on the casino’s website or by contacting the casino’s support. Your balance will change to reflect your deposit as soon as the payment has been authorised. If you want to avoid these slow processing times, you should try and deposit using either a credit or debit card or by an e-wallet.

Unfortunately, there are other occasions when your balance may not change once you make a deposit. Just like any other business, there will always be unforeseen problems that are simply no one’s fault. If you have deposited via a credit or debit card, but your balance has not changed, there is a chance that the transaction timed out at some point. It may say that the deposit is successful, but at some point between the time you press deposit and the confirmation, the transaction can time out. If your account says the deposit has been successful, but your balance has not changed, the first thing you should do is check that the money has in fact left your bank account. If it has, then you should immediately contact the casino's support to inform them. Now, the problem you may have is that the transaction may show as failed on the casino’s system if there was a time out. In this case, the casino will have to investigate the transaction which may take some time. Unfortunately, the only thing you can do is to get proof of the deposit from your bank over to the casino to try and push the process a bit faster. In most cases this will only take up to about 2 business days. In the event that that this happens, the money will usually be returned to your depositing method - your card. Usually this deposit cannot be added to your account. Still, the important thing to remember is to stay calm. You will have proof in your bank statement that the money left your account, so you will always be able to claim this back either from the casino or your bank. If you do experience this problem and have trouble communicating with the casino, you can of course use our excellent complaints service here at AskGamblers. It could also be down to country-based restrictions. These country restrictions, depending on the deposit method you have chosen, could actually cause the deposit attempt to fail. If this happens to you, then you will need to contact the casino’s support and discuss the problem with them.

Now, they are the more complicated reasons your balance may not have changed after you deposited. There may actually be a very simple explanation! It may just be a case where you simply have to refresh your screen or refresh your balance. Or just open up a game and your balance may then show. Sometimes, it could even mean you just have to log out and log back in to your account. Another reason your balance may not have changed is if you have accepted a certain bonus. Some casinos will add your deposit straight to your bonus balance, which you will have to play through a certain amount of times before you will be able to see a real-money balance.

Whatever method you have chosen to deposit, if the balance does not change, it would be a good idea to check first that the money has definitely left your account. If it has, then the first thing you must do is contact the casino’s support. If the casino does not have live help, then use the next best methods of contact, which is usually email. Make sure you include as much information as possible in your email, so the casino can solve your problem as quick as possible. The quicker you contact support, the quicker the problem will get resolved for you.

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